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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 100% data reached - no internet

Hi, I have used up 100% of all the data yesterday, I got a text message telling me that, so now I don't have access to data/internet on my phone... but I topped off and paid my account a few days ago to make sure i don't lose the service if the data ...

Resolved! Promo code

I saw this on one of the websites and want to switch from chatr to this, please let me know if this is correct. Also:1. Will this work for the $35 plan thas has 2.5 gb?2. If I want to keep the same number as chatr, can I do that by myself? Or do I ha...

Resolved! incoming vs outgoing usage calculation

I have the base plan which includes 100 'outgoing' talk minutes. I am careful about my usage and don't use the phone for extended 'outgoing' calls. This month (and in other past months) I have been in disagreement with the Public calculation of my mi...

Resolved! changing credit card

My credit card # was stolen online & now I have to add a new credit card..please help me on how to change from my old to my new card

Resolved! Add On Long distance

Which countries can we call with the holiday long distance minutes? I tried calling the Caribbean but it does not work.

Resolved! How to switch payment

For the expired day coming, How I can switch my visas card to another Visa card?after I switched, is it going to affect my all rewards? Thanks

Referral code not applied new activation

Resolved! Referral code not applied new activation

HelloWhen activating I put in a referral code from my brother. The initial activation didn't work and activation was done by an agent.It now appears it wasn't applied. I imagine I need an agent to rectify?

WhatsApp from abroad

how can I access my WhatsApp from abroad my phone reinitialized itself so I can't access my whatsap and I dont longer have the sim - is it possible to access whatsap back

PORTing Land Line number

I would like to find definitive answer for porting land line number.I would appreciate to hear experience (in forum or private message) from somebody who ported Real Land Line number to PM.What puzzles me is will companies sending short verification ...

bought a sim card got home no sim card in it store told me to call you guys i have the outer shell p

Resolved! Q about US Roaming Add-On 10-day Unlimited Talk/Text and 250MB and Using Up Data First

Hi pals,I recently purchased this add-on for the 10-day US roam with talk/text/250MB for $20. It was all good when I got to the U.S. I was using up the 250MB fast and bought another 500MB for $15. When I used up the 250MB from the first add-on, my vo...

Payment.

Resolved! Payment.

My autopay came out today but I got a notification that my plan didn't renew. Went on to see why and it says I need to make a payment to reactivate my plan... Don't want to double pay so what sure I do?

Resolved! add payment voucher, it looks I am being charged 2 times?

I went to Esso gas station, and bought $20 PB payment voucher, +TAX ， total: 20+2.6=$22.6.Then , I add only $20 to my account. $20 ONLYif on $15 plan, PB CHARGEs $15*1.13=$16.95 I feel like I I am being charged 2 times. Am I right?

Resolved! cant remember email

like a dummy we created an account for our 14 year old who doesnt use email and now we want to add on to his plan and cant remember anything. what do we do ? we have a pretty good idea of the password , but drawing a blank on the email.

how many people here are using Umidigi F2 cellphone , or the likes/Umidigi, how is quality of calls?

how many people here are using Umidigi F2 cellphone, or the likes/Umidigi, how is the quality of calls?is it being disconnected during the call after 12 mins talking constantly? or it is problem from receptions?

Regarding public moblie holiday gift

I got an offer like holiday gift The offer is 2gb data and 500 long distance minutes But when iam trying to do long distance call its saying that "you don't have long distance minutes "

3G 2X/3X/4X - Why Not?

If PM doesn't want to offer 4G speeds (except for data-only plans) in hopes that some of us will switch to Koodo, why doesn't PM offer double 3G speed (or triple, quadruple speed...) data for a small extra cost? It would seem like a win-win for PM t...

More is merrier 500 free international minutes

Phone number

I activated my number recently and I think someone else and I have the same number. When my friends try to text me it goes to someone else instead of me and they are receiving texts from my number which I didn't send. My friend tried calling my numbe...

Resolved! Can public-mobile use in iPhone 12 pro with IOS15.11?

I just updated to IOS15.11 for my iPhone 12 pro and now I can't call or receive a call. Can public-mobile use in iPhone 12 pro with IOS15.11? It happened to another iPhone 12 pro max with IOS15.

Resolved! Using existing monthly data

I have a basic $15.00 monthly plan with talk & data. I believe my plan says I have to call anywhere from within Canada. Can I access this data to use the internet in the U.S. or do I need a U.S. roaming add on?

Call quality issues

Hi, I have been a long time Fido customer (20+ years) but PM 25$ a month is way cheaper. So,I ported to PM 48 hours ago. However, the call quality is not very good. I'm using a samsung S10. When calling you can hear that the sound is very clear for ...

Resolved! What happened to my old 2GB Promo?

...from 2 years ago December when I 1st signed up?I have never used any International Calling Minutes which was another Promo back then too Added-On. Whatever was awarded back then should be intact still now.I tho't that the 2GB Data Promo Add=On giv...

Which countries are included in 500 international long-distance bonus ?

Resolved! Refund

Today I started an account and gave my credit card information and was charged. I then called my other provider to make sure I canceled but then they offered me a better plan and I switched back. Can I get a refund for the month I won't use? I am als...

Why is Walmart refused to sell Public mobile SIM card and service plan in the store?

why is Walmart refused to sell Public mobile SIM cards in the store according to the PM Map?I went to Walmart Islington/hwy 401 location kisok to buy a PB SIM yesterday.However, the Rep did not know about the PB SIM card and Holiday Promo. The Rep. a...