Locked out of my account as I forgot my email AND my test question

[Joopaz]

I'm a moron. Please help me. My phone plan didn't reactivate and I've been without a phone for two days. I have no idea how I forgot my password but when I go to reset it, I forgot my test security question (or whatever it's called) too, and the chat help told me to post a ticket here.

So please help me resolve this.

Thank you.

[darlicious]

@Joopaz 

You can purchase a voucher at  7/11, Shell stations, SDM or London Drugs that are immediately valid upon purchase and loadable via 611. Press (1) and (1) again and enter the 12 digit pin code from the voucher. Once added successfully hang up and reboot. Your service will automatically reactivate unless it is suspended via lost/stolen.

More info here:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

[softech · Accepted solution]

@Joopaz   in this case, you have to open a ticket with PM Customer Support Agent and they will sort this out for you

(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right.  Customer Support Agent will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Fogot log in information", click on "Contact Us", then  click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8]

@Joopaz 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.