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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64528 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69610 Views
  • 180 replies
  • 32 Bravos

Resolved! Porting number

Hi, I'm wanting to port my pm account over to a koodo account. I just paid for my months service as of today, when I port over, do those funds port as well or do I loss out on that money. Or am I able to get refunded that money. Thanks

Josh36 by • Great Neighbour / Super Voisin
  • 1178 Views
  • 3 replies
  • 0 Bravos

Resolved! Post deleted? Why?!?

My post was deleted. I hit post and it's not there. I don't want to type it all again!   Unacceptable!!!

Leaving by • Great Citizen / Super Citoyen
  • 2009 Views
  • 11 replies
  • 0 Bravos

Resolved! Picking up voicemail

I am trying to pick up a voicemail I received by using another phone number which happens to be in the USA.  From what I read it is not possible to access my voicemail using a US landline unless I purchase talk time on the phone that is sitting in a ...

Mimi33 by • Model Citizen / Citoyen Modèle
  • 3075 Views
  • 19 replies
  • 0 Bravos

Resolved! Referral Bonus not received

Hello, i referred a friend yesterday, i even helped him set up his account. I made sure my referral code (KNxxxx) was used, and it was confirmed. From what i've read, i am supposed to see the refer-a-friend credit in my account almost immediately, bu...

Saffoto by • Great Neighbour / Super Voisin
  • 3732 Views
  • 14 replies
  • 0 Bravos

Resolved! Notice of cancellation

I received a text message saying I am cancelling my account this is incorrect what do I do

Sarod2 by • Great Neighbour / Super Voisin
  • 1379 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I remove my credit card from an account

I need to remove my credit card from my daughter's account.I do not know the 4 digit pin number to get into the account. I also do not know the account number.I get charged every month for service.A moderator told me there is not a credit card attach...

Jodi3 by • Great Neighbour / Super Voisin
  • 1511 Views
  • 3 replies
  • 0 Bravos

Web / Data Usage View for Date Range

Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line   how can i sort data only and have it add it up for a date range 

Hockey01 by • Good Citizen / Bon Citoyen
  • 4060 Views
  • 17 replies
  • 0 Bravos

Resolved! Multiple numbers transfer from 1 account

I have 2 numbers with Rogers. I bought 2 SIM cards and I want to activate them each,  and I want to transfer my numbers from Rogers. Both numbers are under my name in the Rogers account. Since I cannot have 2 numbers for 1 account with Public AND onl...

uorhun by • Great Neighbour / Super Voisin
  • 2180 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer payment to another credit card

I have two numbers under the same email and same credit card I have changed my credit card and was trying to change payment method.  It only gives me to change for one phone number and another one I can't .It doesn't show that I actually have two acc...

Irina21 by • Great Neighbour / Super Voisin
  • 1138 Views
  • 3 replies
  • 0 Bravos

Resolved! 5 gb free data

i've just activated public sim with a plan of 15 cad/month.now if i buy another plan for 25/month will i get that 5 gb  free data new year offer?thanks

skminhaj by • Great Neighbour / Super Voisin
  • 1821 Views
  • 5 replies
  • 0 Bravos

Resolved! Is there an option to get more than 8gb of data?

My internet is down at home and I am hosting an online conference today thru thursday.  having to tether to make zoom work.  I purchased the 8gb and have already used 3.5 in the first session.   Is there a way to get more data without having to purch...

Resolved! Reactivation after top up on suspended service

How long does it take for the account to be reactivated after it has been suspended, and a top up payment was just made to reactivate? Should it be working immediately? Thanks

KGardner2012 by • Great Neighbour / Super Voisin
  • 1174 Views
  • 3 replies
  • 0 Bravos

can not send or receive text messages

Phone will not send or receive text messages without wifi and does not send or receive any sms messages only iMessages . I have taken sim card out powered on and off, put back in, not worked, I have removed the cell service provider to another and th...

KGblake by • Good Citizen / Bon Citoyen
  • 1581 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM card

Is a prepaid SIM card the same as a public Mobile card that doesn’t say prepaid ?

dougjoy by • Great Neighbour / Super Voisin
  • 2653 Views
  • 9 replies
  • 0 Bravos

Resolved! porting error

hello, i ported my number from public to freedom, but my line got suspended today only. i havw $10 credit in my account. is there any way i can approve the porting request and use that credit. i still havent received any text for approval

MohammedMurad by • Great Neighbour / Super Voisin
  • 1422 Views
  • 5 replies
  • 0 Bravos

Resolved! Renewal issues

Hello, My plan failed to auto renew so I have a balance sitting there from loyalty etc. My account doesn't say to pay $x amount to reactivate plan and it says Plan expired. How much should I pay? 

Ice_cold by • Good Citizen / Bon Citoyen
  • 2055 Views
  • 11 replies
  • 0 Bravos
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