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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26319 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38364 Views
  • 185 replies
  • 29 Bravos

Resolved! Do I still get referral rewards using the same credit card?

Do I still get referral rewards if I activate a new PM line for my wife using the same credit card I have for my PM account? I already have auto-pay in my acount, can she still get the auto-pay reward if I set-up auto pay for her using the same credi...

MrHelp by Good Citizen / Bon Citoyen
  • 1048 Views
  • 3 replies
  • 0 Bravos

Resolved! bring back the phone compatibility check using IEMI

So right now I can't know for sure if the phone my brother in-law has is compatible with PM as checking through IEMI is no longer available through the PM website. The best match I have on the website is "Samsung galaxy express prime" while my in-law...

MrHelp by Good Citizen / Bon Citoyen
  • 833 Views
  • 2 replies
  • 0 Bravos

Order an add-on

Am a bit confused.  I have read to top up (fund) account BEFORE you order an add-on.  When I first started a few weeks ago I ordered the 500 minute add-on and it took me to a screen to pay for it AFTER  I ordered it.  I do have auto-pay and my 500 mi...

88cranston by Model Citizen / Citoyen Modèle
  • 812 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming not working in the US

Hello there seems to be a problem with roaming to th USA on my account. my wife is also with public mobile and I loaded her account without any issue. It is working for her. yes, I loaded money in my account and then added the add on. Yes the add on ...

jeromegv by Good Citizen / Bon Citoyen
  • 2187 Views
  • 13 replies
  • 0 Bravos

Registration failed at payment screen and now saying invalid sim

Help, new to public mobile, followed all the steps, asked to use my current Telus number, and then when I completed the payment screen, I got a message saying “the page you are trying to find does not exist or invalid link??” Pushed back and the had ...

E_cerminara by Great Neighbour / Super Voisin
  • 1278 Views
  • 10 replies
  • 0 Bravos

Resolved! Re-activate old sim

Can I activate old sim? If so how can I do this. I would like my old number back. Hadn't been used for about 5 mths due to travelling overseas!

Milsie by Great Neighbour / Super Voisin
  • 1841 Views
  • 8 replies
  • 1 Bravos

needing plan advice

Hello. I have a plan which I built myself and it consists of unlimitted talk to the United States and Canada, unlimitted texting and 500 Megabytes of LTE data. My room mate wants to get her own phone but this plan does not exist. what is the closest ...

Kerri by Great Citizen / Super Citoyen
  • 1823 Views
  • 21 replies
  • 1 Bravos

Resolved! Hello

Just trying to figure how to auto pay 

Traelea by Good Citizen / Bon Citoyen
  • 1227 Views
  • 6 replies
  • 2 Bravos

Resolved! 2 numbers under 1 Freedom mobile account, how to port only 1 number

Hey Everyone!I am interested to join PB. I currently have 2 lines from Freedom mobile. They are under 1 account number. How can I port only 1 number to PM? TL;DR: Have 2 numbers under 1 Freedom mobile account. I want to bring only 1 number to PM.Plea...

iwishiwasai by Great Neighbour / Super Voisin
  • 7074 Views
  • 10 replies
  • 1 Bravos

Resolved! credits

Does PM do per line or per account? My husband and I both have phones but different online acts but same bills. If we exceed the plans credit on one line does it go to the second line?  He he has the $45 plan I have the $30 plan 

Versteeves by Great Neighbour / Super Voisin
  • 1252 Views
  • 6 replies
  • 2 Bravos

Paying for Plan before New Cycle Start

Hi there,  I pay $40.00 /month for unlimited talk and text also 4.5GB of dataMy plan will expiry and restart October 11th 2019, however in the past when I have put money on my account BEFORE it ends, nothing happens.  Is there a way to put  money on ...

ashleyb17 by Good Citizen / Bon Citoyen
  • 1219 Views
  • 10 replies
  • 1 Bravos

Resolved! Pre-made plans pricing

I have been using Public Mobile for almost 3 years now and I am trying to get my parents to switch over. I went to make a plan for them and found that the site has changed and you can only choose from pre-paid plans now. When I purchased my plan, the...

mc14 by Great Neighbour / Super Voisin
  • 1144 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferred number rules?

I am using Freedom mobile from Toronto right now. Just moved to Montreal and I wanted to know about some rules of transferring number. Can I be transferred my actual number from Toronto to my new sim card?

andreale by Good Citizen / Bon Citoyen
  • 1522 Views
  • 11 replies
  • 0 Bravos

Re: Sim card question

@soxsoxs wrote:I have sim card that works fine in one phone. Recently received another phone that is locked. I cannot unlock with code provided by the company that gave me the phone. Is it possible I need a sim card code from public mobile? The code ...

Herman by Great Neighbour / Super Voisin
  • 571 Views
  • 3 replies
  • 0 Bravos

Is a Public Mobile compatible with Nexus 6p?

I am wondering if public mobile will work with my Nexus 6P phone. I want to make the switch to Public Mobile but Nexus isn't even listed in the Phone Capatability tool.

jwhite18 by Great Neighbour / Super Voisin
  • 1327 Views
  • 9 replies
  • 0 Bravos

account set up

i am trying to set up an account, i already paid for a $25 plan and i have the voucher but it is asking me to select a payment plan and i cant get any farther. the sim card is also not working. thanks 

lacey by Great Neighbour / Super Voisin
  • 606 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to connect to Public Mobile Network - Not new user, same phone

HI, I am on PM for few years and havent had problems but my phone is unable to connect to your network for few days now.  I am on same phone I used before, so it is not new phone. My cycle starts on 4th which is today but I realized I run out of fund...

dinob by Good Citizen / Bon Citoyen
  • 1710 Views
  • 7 replies
  • 0 Bravos

Find store

Does the map work for anybody?I can just get toronto, the moment you move out it gives oooops message. Postal code does that too. Address doesn't work either.I tried Firefox and chrome and also incognito mode.Is there another way to find a store that...

totalUser by Mayor / Maire
  • 716 Views
  • 5 replies
  • 2 Bravos

Resolved! Double Payment

I have accidentally double paid my bill this month and I can't afford to do that.  Has anyone been able to get a double payment reversed?

Jen237 by Great Neighbour / Super Voisin
  • 864 Views
  • 3 replies
  • 0 Bravos
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