Community

Resolved! Did not sign up for service but received welcome email, please help @moderators

HiI live in the states but received an activation email from publicmobile.ca. Email looks to be authentic not a phishing scam. How do I cancel or block service? How do I report fraud? I called 855-478-2542 (4 times and got hung up on) I created an ac...

Resolved! Number already in use

I activated a sim card and choose a number, then went to use it however the number is already in use. What do I do?

Resolved! no service

I activated my sim card but the phone says no service.  Phone is compatible and unlocked.  What do i have to do in settings?  It's an iPhone4 

Resolved! Ireland?? Free Holiday Giveaway: 400min INTL Long Distance

I have the above 400 minutes which apparently doesn't include Republic of Ireland.However due to family emergency I spontaneously called. To my surprise the call went through.  Does that mean I'm gonna be dinged extra (and expensive) or did the Free ...

Resolved! I activated my account before January 15th and I dont see the 5gb of data or the free month!?

Resolved! Credit card not working, issuer says no transactions attempted

I recently updated my credit card for AutoPay, but the transaction was declined because the card issuer flagged it as fraudulent.  I called the issuer, and unlocked my card account. Now when I try to use that account with Public, I get an error "Unab...

Resolved! Re: Data used up

I'm having similar issue where PM says I have reached my data limit of 3gb but my phone says I have only used 1.1gb, is this PM problem? very frustrating, this has happened twice now already

Resolved! Porting number

Hi, I'm wanting to port my pm account over to a koodo account. I just paid for my months service as of today, when I port over, do those funds port as well or do I loss out on that money. Or am I able to get refunded that money. Thanks

Resolved! I am set up for AutoPay with credit card - why is this not processed as a recurring payment?

I have 4% cash back on recurring payments with my credit card. Unfortunately, Public Mobile is not categorizing the charge as a "recurring payment" when it sends the request to VISA so I'm not getting the cash back. Is there a way to fix this?

Resolved! Post deleted? Why?!?

My post was deleted. I hit post and it's not there. I don't want to type it all again!   Unacceptable!!!

Resolved! Picking up voicemail

I am trying to pick up a voicemail I received by using another phone number which happens to be in the USA.  From what I read it is not possible to access my voicemail using a US landline unless I purchase talk time on the phone that is sitting in a ...

Resolved! Referral Bonus not received

Hello, i referred a friend yesterday, i even helped him set up his account. I made sure my referral code (KNxxxx) was used, and it was confirmed. From what i've read, i am supposed to see the refer-a-friend credit in my account almost immediately, bu...

Resolved! Notice of cancellation

I received a text message saying I am cancelling my account this is incorrect what do I do

Resolved! How do I remove my credit card from an account

I need to remove my credit card from my daughter's account.I do not know the 4 digit pin number to get into the account. I also do not know the account number.I get charged every month for service.A moderator told me there is not a credit card attach...