Community

Resolved! No talking minutes in the plan

Hello,  I don't have more minutes to make calls even I didn't use all the 50 minutes from my plan. I checked in my "View usage" and all my outgoing calls together don't add up to 50 minutes.    

Resolved! Not receiving texts

My US add on ended at 8 pm today and now I am not able to receive texts. I can send them and phone calls are fine, but no incoming texts. I have looked this up and it seems to be a fairly common problem but I don't want to wait 24 hours for it to fix...

Resolved! Overpayment ????

My plan is $40.00 per month to be paid in advance each quarter (3 monts). This is confirmed in My Account as it shows $120.00 for the 3 month advance payment. However the same page calls for a one month quarterly payment of $180.00 minus a $62.00 cre...

Resolved! Texts from Public Mobile

Does Public Mobile send texts from #5198 ? 

Resolved! If I use a promo that requires me to change plans will I retain all my earned rewards?

Resolved! Prepaid

Went to buy new sim card the sailler asked me if im a canadian resident or Visitor the he told me "don't go with public because they are a prepaid  not postpaid " he just made me confused, please could anybody explain what's the disadvantages of usin...

Resolved! How often does Public Mobile release new mobile numbers

Wanting to change mobile number badly, and looking for number starts with 647 or 416 if possible.apparantly I have only seen 437 for Toronto at this moment.does anyone know how often do they release new numbers ?any chances getting this old but gold ...

Resolved! Referral credit not obtained

I have referred my friend and she has an active public mobile sim but I did not got the referral credit since couple of times.

Resolved! Rewards points

Can rewards earned from this community platform be carried over to the next billing cycle?

Resolved! Can $10 referral bonus be earned on each successful reference?

Resolved! BONUSDATA promo code not eligible?

Hi there, I activated my Public Mobile plan on October 18th, and didn't see that there was a promo ongoing (BONUSDATA); I think I'm eligible since the details indicate that promotion starts on October 18th, but when I try to input that promo code bac...

Resolved! activation unsucessful

I tried this morning to set up a new account with my new sim card.  I already went to the last step to input my payment information and processing, but after a few minutes, it said that have a problem and cannot go through.  I was asked to try again....

Resolved! How to Chang Display name

Hi dears, my phone Display name is not mine.  I guess it's the old owner.  How can I change it?  Thanks 

Resolved! Getting money off of your bill.

My plan is $10 per 30 days. Even though I have autopay and referred a friend, I still have to pay $10. Why does it not take $3 off my bill?

Resolved! have 90 day plans been eliminated?

I'm sending a referral to a friend and have recommended a 90 day play but he can't find them in the plan offerings.  Have they been eliminated?Thanks.

Resolved! I do wonder IF PM will eventually bring back some 4GLTE Plans in future

I did have this to ask For those on one of those LTE Plans, IF you have the LTE Turned off and using the HSPA+ 3G, what are the speeds for this compared to the 3G PM is doing currently If the Speeds are faster than the 3G PM is currently using, shoul...

Resolved! I am locked out of my account "I get a message to contact PM, How can i do that?"

I am locked out of my account "I get a message to contact PM, How can i do that?"

Resolved! US roaming addon not showing up

Hi, I purchased a US roaming unlimited talk add-on for 10 days for $8. I tried to call a US phone number which is valid (my aunt in Florida). I got a voice message which said "sorry you vant make this call because you don't have a purchased US add-on...

Resolved! Canada US plan for $60

I joined PM and had friends join because of the $60 plan offered as we go to the states as snowbirds. I was planning to switch to it in another month, had no idea it was a limited time plan. Feel mislead.

Resolved! Community rewards for discount

Hi I'm new to the community. could anybody tell me how much point can I really get?How do you guys feel it is easy to get reward by joining the community or it is not really worth spending time here? Please share your experience if you do not mind. T...

Resolved! Phone plans

Why there is only 3G plan options available and even no single phone plan with 4G service on public mobile website?Finally, it feels like chatr because they have only 3G service phone plans. Thanks for attention.

Resolved! USA Addon

I just purchased a USA roaming addon so I can use it in Vegas and call a USA number. How long does it take before it becomes active on my phone number ? After I activated it I tried calling a US number and it says I need to buy an add-on.

Resolved! Refer a friend

I didn't know about refer a friend until after I registered. Is there anyway you can refer a friend after registering??

Resolved! FREQUENT SCAM CALLS

My dad has a Public Mobile account and he received a lot of scam calls. He had to manually block each and every one of those numbers. We got tired of doing this, so we changed our phone number to new one. Frequent scam calls are coming to this new nu...