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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11107 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

Resolved! Understanding Data usage

Is there or is there not a way to get a grand total of the amount of data used during a 30 day period?  My iphone SE shows an amount that has NOT changed in the 3 months I have been with PB. I would like an easy way to monitor what I am using so, if ...

Epistling by Great Neighbour / Super Voisin
  • 1003 Views
  • 4 replies
  • 0 Bravos

Payment

How do I pay my plan with the balance that’s already in my account by way of my computer?

Wili by Great Neighbour / Super Voisin
  • 323 Views
  • 1 replies
  • 0 Bravos

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I'm in Australia. In July 2018 I visited BC and bought a Public prepaid. I am returning to BC in Dec 2018 for a few weeks and want to use the same SIM. I can't remember the password I used and I get the errorForgotPassword/LoginUnsuccessfulUser_Login...

GrahamQld by Great Neighbour / Super Voisin
  • 419 Views
  • 4 replies
  • 0 Bravos

Data

Hi, I have about 2 gbs of Data left and for some reason I cant use it. if i go to google it says I am offline but I am not. whats happening what do i do to get it to work???

alicia_dawn by Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 0 Bravos

US Roaming

I recently purchased the extra data and roaming services when i was travelling to the states.  However, i was not able to get service there during my entire trip, unless i logged in to wifi at the hotel.  I am not sure if i needed to do something in ...

Fanwar14 by Good Citizen / Bon Citoyen
  • 986 Views
  • 12 replies
  • 0 Bravos

Payment declined

So I sent 2 private messages 2 days ago to the @CS_Agent and no one has gotten back to me since. Extremely frustrating because I need my phone line and I cannot pay for it when i am trying to pay for it... The credit card companies are not declining ...

Nk by Good Citizen / Bon Citoyen
  • 874 Views
  • 7 replies
  • 0 Bravos

Incoming Calls

Hi thereI have switched my number from other company today. Since activation I can call outside but incoming calls are not getting . Can anybody help me out!!

mansurmulk by Great Neighbour / Super Voisin
  • 649 Views
  • 5 replies
  • 0 Bravos

Resolved! PLANS: CAnada+wide+ US Calling

I understand that when you call the US - it will go through - My question is:  What if you are in the US - will your calls go through? and at that time - will you only need US data plans? OR how does that work?

noradd by Great Neighbour / Super Voisin
  • 1092 Views
  • 4 replies
  • 0 Bravos

Displaying the About (Biography) Section In Your PM Community Profile

Recently, a fellow community member messaged me about adding a note in the "About" section of their profile page, like I have.  This section of the profile is edited by going to:  My Settings -> Personal Information -> BiographyAnything entered into ...

SD08 by Retired Oracle / Oracle Retraité
  • 532 Views
  • 3 replies
  • 3 Bravos

Data is not working with my iPhone 8 Plus

Hi my data is not working on my iPhone 8 Plus i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this? 

jabiscusss18 by Good Citizen / Bon Citoyen
  • 1134 Views
  • 11 replies
  • 0 Bravos

Resolved! suddenly 'emergency calls only'... now what?

I've have had this phone and PM service for about 6 months - happy customer. Yesterday, after returning from a visit to the US (which I have done nearly every weekend throughout) my phone does not find PM cellular service.  What now?Things I've tried...

divedive by Good Citizen / Bon Citoyen
  • 2148 Views
  • 13 replies
  • 0 Bravos

2015 bills

I am a former public mobile client under the same phone number I have now. I urgently need previous complete  phone bills for revenu Quebec needs. What do you need to help me out ? 

princejuryn by Great Neighbour / Super Voisin
  • 589 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Expire

Hi, After my number goes into the suspended state and i recharge my account after 30 days will i be able to reactivate the same plan or do i have to start with a new plan. Thanks.

Unable To Send Text Messages to the UK

I and my wife joined PM on Nov 2nd and can't seem to send text messages to the UK. We are able to send to other countries without any issues. The messages just fail to send. We are both on iPhones. Any suggestions would be appretiated, thanks

Dkoko by Good Citizen / Bon Citoyen
  • 1831 Views
  • 11 replies
  • 0 Bravos

Service Idea

Many carriers are now starting to offer rollover data. With Xplornet in Manitoba and soon Fizz in Quebec to offer rollover data, Public Mobile may want to concider it. Depending how pricing is for Fizz Mobile when they launch I am thhinking of joinin...

tehowennathe by Model Citizen / Citoyen Modèle
  • 655 Views
  • 7 replies
  • 3 Bravos

Payment

I paid for my new plan and it's still not working

Shirleywalker by Great Neighbour / Super Voisin
  • 454 Views
  • 2 replies
  • 0 Bravos

Unable to verify my card

Since yesterday, whenever I try to make a payment I recieve this message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. What ...

BLCK08462 by Good Citizen / Bon Citoyen
  • 1148 Views
  • 9 replies
  • 1 Bravos

Resolved! No data

iPhone 6+, with ios12.1. I’ve turned wifi off, made sure the apn setting is sp.mb.com and made sure data and LTE are on and do not have data. I put the SIM card in my other iPhone 6 and still did not have any data.  I put the sim card from my iPhone ...

TerryPeth by Great Neighbour / Super Voisin
  • 1771 Views
  • 13 replies
  • 0 Bravos

Resolved! Refund of credit or unused plan when porting out?

Hi folks, i recently ported my phone number out from public mobile and im wondering if it is possible to get a refund for the account credit ($12) I had left in my public mobile account and for the remaining days of my $40 monthly plan (my renewal da...

F_F by Good Citizen / Bon Citoyen
  • 3249 Views
  • 18 replies
  • 0 Bravos

Resolved! Setup sim pin lock

Hi I just activated my sim card and everything worked fine to begin with. I got 2 texts saying my new pin was first an unknown 4digit number and then the pin I entered in the online setup. I wanted to set up my phone to always ask for my sim pin when...

Msjoq by Good Citizen / Bon Citoyen
  • 2395 Views
  • 10 replies
  • 0 Bravos

Charged for texts not used

For 2 months I have had 40 texts listed in my usage but I have not made the texts. I don’t even know the number that it shows me texting. Any idea how I can fix this?

Wilmes by Good Citizen / Bon Citoyen
  • 1160 Views
  • 30 replies
  • 0 Bravos

Resolved! activating new sim online.

Hello, trying to go through and sign up for the 4.5gb for $40  deal, and was going through and setting up my account / activating sim / choosing new number , then my wifi died as finalizing a plan, and when reconnected, account wasn't made and when i...

reconpirate by Great Neighbour / Super Voisin
  • 1242 Views
  • 5 replies
  • 0 Bravos

Incoming Calls are not being received

phone#-------acc#=======I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring.I called my old provider(Virgin mobile), they can not ...

r33rr by Great Neighbour / Super Voisin
  • 654 Views
  • 4 replies
  • 0 Bravos

Credit card cannot be processed

Hello, My credit card was recently renewed and I wanted to update the card details for auto payment. I tried several times over two days, but the change keeps failing with the message: "Unable to Process Transaction Sorry, we are unable to verify you...

elahav by Good Citizen / Bon Citoyen
  • 1120 Views
  • 15 replies
  • 0 Bravos

Resolved! Autopay wasn't successful and service was suspended

Hello,I've been a publicmobile customer for a few years now and up until now i've had hardly any issues. This month, for some reason, my autopay did not go through and my service has been suspended. I've tried to contact the moderators with no succes...

Alissa by Good Citizen / Bon Citoyen
  • 2014 Views
  • 12 replies
  • 0 Bravos
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