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Hu_2401
Good Citizen / Bon Citoyen
since
12-23-2019
07-31-2021
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Unable to reactivate plan
07-31-2021
Good morning. I missed my payment on the 30th of July and now I can't reactivate my plan because public mobile only let me top up $10. Does anyone know why and how can I fix this? Thank you very much
Re: Unable to reactivate plan
07-31-2021
The website shows me the current plan is $10 and even though I changed it in the plan overview section, the issue persists.
Re: Unable to reactivate plan
07-31-2021
It shows me the current plan is at $10 and even though I changed it in the plan overview section, the issue still persists.
Re: Unable to reactivate plan
07-31-2021
I cannot top up more than $10. I cannot go past $10, when I use the payment option, the amount due is $0.
Re: Unable to reactivate plan
07-31-2021
I did not use autopay service and I cannot top-up past $10 therefore could not pay the plan.
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