Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I bought an AT&T unlocked phone (LG Velvet 5g). I tried to update to Android 11 & it says the phone is up to date.The AT&T support site says I need an AT&T SIM to connect to their network for the update to work. I'm in Winnipeg, I have no way to g...
I'm moving to London, ON from Toronto, ON and I noticed when I make calls in London I get a voice message saying that long distance charges may apply. I'm not sure why that happens since my plan covers Canada-Wide talk. Can anyone help me out here?
I have 2 friends who have signed up with autopay (I referred them). they are paying with the same credit card, For some unknown reason, their payment did not go through and now they both have no service.They don't remember their e-mail or password to...
My iphone 6s cannot send any sms messages at all, I can still receive them and send in imessage, just not normal sms. I have friends with the exact same PM plan as me and theirs work. I've tried switching my SIM card with an iphone 11 and it did not ...
Hey, so I had a phone number with public mobile years ago. One of my accounts, had my phone number linked to it. When I log in to my account, it asks for a email verification and a phone verification. I trépied calling the number and it’s not in serv...
I recently upgraded my plan mid month and I had to pay for the entire new plan yet I've not received a partial credit for the last plan. Is this normal? How do I get the partial credit? It doesn't seem right to have to pay entirely for my old plan...
Hi All, I have transferred my phone number to public mobile. I filled out the online activation form and went through the steps... so far no errors. * Our credit card is charged, seems to have went through fine.* Data looks okay * Inbound / Outb...
Hi. I'm planning to sign-up with Public Mobile very soon and would like to use a referral code when I do. Since I don't know anyone using this service, I thought I'd reach out here to see if someone could provide me with one (via private message, of ...
I have had this account for a couple of years, the same bank account, same autopay, no problems. Woke up to a message that my plan did not renew because [they] did not receive my payment.Looked at my PM account, autopay is still set up, but they clai...
People trying to send me text messages (SMS) from Germany are getting an error message. I am using Public Mobile and I am in Canada. I thought incoming text messages from international is included in the plan. If it is not, how do I set it up?
Hi there, My dad bought a SIM card and a $25 bundle package. We tried putting it in his phone and it says it isn't unlocked so I tried the sim in my phone and it doesn't work (I have public mobile and so it should work). I have activated it and put t...
Hi I've purchased several phones from Public Mobile, one is completely dead now and another has a battery that keeps dying. Where do I find my receipts for these and how do I go about dealing with returns if it is under one year?
Good morning.When my regular data runs out will:5GB one-time data bonus3458.593 / 5120 MB start?Thank you,xxxxx [email protected] Edit: Personal information redacted by will13am. Please do not post personal information in the publ...
So yesterday I tried to port a number which I cancelled from Bell months ago and now am unable to successfully use this number. This is a mistake on my part.Now I can only send calls and texts but not receive (because the port was unsuccessful). How ...
I setup public mobile for my daughter and now we can’t access her account. Her email is xxxxxxxxxx @icloud.com. We want to upgrade her plan but can’t access it. Please help. Can you search her account by her phone number? Edit by Dunkman: removed per...
Hello everyone,I have a bit of an issue. Out of the blue I have started getting spam calls from random 7 digit numbers, I don't have time to pick the calls up they just ring for a couple seconds then hang up. This started today and has gotten really ...
I’ve been trying to reach your moderators for almost a month now to change my email so I can activate my SIM card. I’ve emailed 4x. I need to change my email because I deactivated it over a year ago.
I have referred 2 persons and I suppose to receive $2 each month discount. Last month in my account referral count showed for 2 persons now it’s changed to 1 person. it’s buzzard.can anyone help please I do have message from public mobile as well “C...
Motorola REVVLRY+ cell phone - carrier Public Mobile I bought a new cell phone the one listed above. Problem: When I make phone calls I can hear the other person on the line perfect. The other person is telling me that I am cutting out, muffled, sou...
Hey Everyone, Plz, I need help. I created a brand new account last night at 17:00. And tried to port a Telus landline number. The Telus account is in good standing, but it has internet and TV cable plans attached to it. When I was creating the new P...
