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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refer a Friend Reward Experts needed

Hi again,So you may know I am on legacy plan, however I'll be changing to current plans either today or tomorrow (I am waiting for an answer to the question I am asking here to do the change. I sent private message to mods but I am confused with thei...

Resolved! Can't update my Credit Card for Auto Pay

I'm trying to register a new credit card to my account for auto pay but your validation system keeps rejecting my unit number according to my credit card provider. How do I update my card? My next payment is coming up and I don't want to have my ser...

Talk is not working after my us add on expired

Hi there, I can't make any phone calls on my phone. I have the talk text data plan. I recently went to the states and added the $20 talk text plan and it should have expired yesterday. Ive returned from the us on Sunday. My phone has stopped the talk...

Resolved! How to sell vouchers...for the business...?

I don't know if anyone here would know... but as I do run my own business, I'm curious how someone would get "connected" to offer vouchers for sale. What's required, who do you contact, etc?

Plan doesn't work

Just paid for a province wide talk and everytime I make a call it says long distance and a call cannot be made

US roaming data usage in Canada?

Can US roaming data be used in Canada? I just maxed out my 3 month's data plan and my billing cycle renews in about 2 weeks. Next weekend, I will be going to the states for a few days. If I purchase a 10 day US roaming data add-on, can it be used wh...

My experience switching from Telus to Public Mobile

Telus for 2 phones on family plan:YourChoice UL NW-Prem 60Data 3 GB shared/moTalk 300 local minutes for each person/moText Unlimited nationwidePlan: $163.00 /mo.Tax: $19.56 /mo.Total: $182.56 /mo.Yearly: $2190.72 -----------------------------------...

Survey

I just got an email from Public Mobile to do a survey. I wonder if Orchard is in on the survey. The first questions were about my hardware, whether I am looking for new hardware in the not too distant future and whether I would consider Orchard. G...

Yet another flawless renewal

So far batting 1.00 on all accounts. What payment bug? The secret is to avoid temptation to do anything unless the service stops. One more payment to go to reach the one year milestone. It doesn't take too many payments to make a year of service....

Account Status: Plan Expired - Amount Due: $0

Available Funds: $120.00Amount Due: $0.00Payment Due Date: May 3, 2017 Hi, my account is not working, but I'm not sure why, thanks.

Resolved! Son just lost phone/Payment to go out on the 5th..

Hi, My Son just lost his phone and I already made the payment which will go out on the 5th..How do I suspend that payment until we have found the phone or got a new one? I don't want to pay for something that I no longer have!!

SIM card never recieved

Hi, FWIW, you should probably remove the customerservice@publicmobile.ca contact us links from your website if that mailbox just autoresponds that it isn't being monitored... I ordered a SIM card approx 2 weeks ago and did get an order confirmation e...

Payment issues, the oddest solution ever.

Dear Public Mobile owners/management,Here is a summary of my story.On May 01, 2017 my call was interrupted all of the sadden and I had no service since then. My account has been suspended. After two days of communication with two moderators I figured...

Switched to PM from Freedom!

So I switched to PM from Wind/Freedom due to issues with network coverage. I was often not getting a signal at all in the building I work out of and so I was missing calls and texts. Since switching to PM just about a week ago now, I am not having...

Resolved! Can one account contains multiple phone #s

I am just wondering if I need to create multiple accounts for multiple phone numbers or I can have one account with multiple phone numbers.

Resolved! Coverage Map

Is the coverage map 100% accurate? would like to know if service is available in Petawawa Ontario.

My credit cards will not work

I wanted to make a early payment on my 90 day plan and nothing tried a master card and visa and will not work do not now if there is any places in my area that sell vouchers but only option now I think greens pop shop would but not clear guess will c...

Resolved! Fall promo 4GB per month was not applied

To my surprise, as I'm nearing the end of my 3 month billing cycle, I'm out of data! Then I noticed that I am still on the 2GB / month plan (e.g. 6 GBs for 3 months) when I should have transitioned over to the 4GB / month plan in the fall. Is ther...

Welcome Simon_O

I just had the pleasure of being helped by @Simon_O and found out they are me to the mod team. I would like to send out a big welcome and thanks for coming to the community to help us all out

Resolved! Admin please reactivate my account

I just added funds to my account, however my plan hasn't activated. Thank you!

Resolved! Bought 10day plan still saying account is suspended

Hi there. I purchased a ten days plan but it's still saying that my account is suspended even tho it says it's due on may 11th now. Can't make calls or text still.

Resolved! Will the new promotion automatically apply?

So I am paying $67/month for the unlimited talk and text 4 gb data on a three month term right now. I notice with the new promotion it is $55.When my account auto updates on May 22nd will it update to the promotion plan? If not what do I have to do t...

Resolved! Cannot Update Credit Card Information-Service Disconnected

I have been trying to update my credit card information for over a week but my account login doesn't work. I have contacted customer service who have reset my password several times, but when I try to sign in with the reset password, I just get an e...

Resolved! Update to reward system

Hi all, Can't find where I read this on the forum, but a mod/PM employee said a couple months ago that they were thinking about a updating the reward system... If possible to know, where are you up to in this process? ( @Jeremy_M)Also, and mainly, is...

Resolved! Calls and texts not working, error msg says not incl in plan

Hi,I've been with public mobile for about 6 months now, but for the last week and a half I haven't been able to make or receive calls or texts. Data still works. Everytime i try tk text or receive a text from another phone, an error message is texted...

Wrong plan added

I topped up my account so i could change my plan but my old plan wasAutomatically added.I do not want this plan. I want the 30 day unlimited provincial talk and textAnd 1g data.If someone could fix this for me it would be greatly appreciated.Thanks

Resolved! No data at all but calling and texting works

I've been on the 12GB per 4 months plan for about 6 months now. I am not able to get any data connection at all with 2 different phones: Nexus 4 or iphone4. According to my account information I have used 0GB data over the past 3 months. I've tried...

Resolved! On autopay with discount but making occasional one-type payment via vouchers

Consider this scenario:- Already signed up with credit card on autopay- One 90-day period I purchase a voucher at a supermarket to pre-load my account before account expiresIs this allowed and will I still get the autopay reward at renewal time?Reaso...

Resolved! Overcharged after USA roaming plan lapsed

Hi,I noticed that I was charged again for my full 3months autopay almost 3 months too early. I had a 10 day roaming plan that lapsed and since I had funds in my account it used them to renew another 3 months (usually it suspends your account). If you...

Autopay did not work and Credit Card won't work now

Rolled over to a new plan/contract and assumed AutoPay would work but it didn't. Account is suspended right now. Logged into my account and attempted to make the payment but received an "Unable to process trasaction" message. Removed my card from Au...

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