Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi y'all,I got a new phone so went to a Public Mobile kiosk and got a new sim card. The guy at the kiosk inserted the new sim, told me to go my account, and enter the new sim card. I did that and now I have no service. How long does it take for a n...
Hi I’m new with public mobile and want to know how can I pay my account with out having to go to store every month
Do data plans cut off upon reaching the limit or do they move to a lower speed?
I just wanted to share my experience in activating my account and receiving the 'sim not provisioned for voice' error for anyone else who receives it. I searched the forum and found a number of posts regarding this issue, but none of them clearly sug...
I know you can port land line phone number to PM. but how? thanks
I went through all the stages of new account set up, requesting to port my number which it seemed to accept. On the last step I entered my credit card data for payment and pressed continue. After processing for several minutes it came back saying t...
Hi everyone,I finally got WiFi again so I think I'm going to change my plan.Currently I pay $67 for 6 GB and unlimited talk and text in Canada. I think it includes unlimited text to the U. S. too. Are all plans 3G speed only now? I clicked on "change...
Hi,I noticed there is 500M bonus data in the current plans.As sn existing customer I would like to know if bonus 500M data for autopay also applies to existing customer. If not, what if I switch plan, will I get both bonus data and $2 off? Thanks,Dav...
my new cycle starting showing 0.5g used, which would not make any sense
So with this plan I can be anywhere in Canada and talk unlimited in Canada and the US.However, when I am in the USA can I call back to Canada? Hopefully the answer to that is yes because if that was the case then texting would work from the USA as ...
Good day,i have an unlimited calls Canada wide plan, unfortunately people calling from Southern Africa (South Africa and Zimbabwe) are failing to get through to me. The problem could be for all international calls because I havent received any since...
Hi all, I can't imagine it being a problem, but assuming an iPhone is purchased in the U.S. and it is unlocked....it should work here at Public Mobile. Correct ? Thanks !!
Hello Public Mobile people,I'm wondering if this phone will be sufficiently compatible with the Public Mobile network and if anyone can confirm this it would be much appreciated. I've done a little looking into it and from the frequencycheck website...
Is Samsung Galaxy S7 Edge is compatible with Public Mobile SIM card?
If I have Canadawide 100mins talk and unlimited incoming calls plan, can I make and receive calls when I travel between different provinces without having to buy a add on?
Hello, I purchased the US Roaming - 1 GB Data (10-day) by mistake. Is there any way to credit this to my account?
Hey, I know that there is an issue with transferring my number it now I need the request cancelled so that I can just pick a phone number. Every time I try to change the number under my account, it says failed. Please help!!! Thanks in advance!
I receive texts and calls but when I send out it comes through to others as a different number
Does anyone know who I can msg directly for issues...one of the mods messed up my whole account. Let me start off mentioning what happened....I requested a phone number change and had to wait 30 days for the change to the agreed phone number I agreed...
How do I know if my question that I asked was submitted?
Hey PM. A few minutes ago myself and a another family member got a text from PM saying we had refered a friend. We have each our own accounts. I checked my account and I have 2 refer rewards. I should have just one. We didn’t refer anyone and we have...
I recently signed up a few family members but didn't know I had to enter my unique referral code during signups to take advantage of the referral. How do I set this up after the fact?
I purchased my SIM card in Vancouver . I now live in Banff Alberta and my phone does not revive calls or texts. Sometimes it will but 99 percent of the time it won’t. Help please
Hi Currently making two payments automatically. No longer need other account. How do I close it?
I've been a customer for over a year now.. I just switched my plan down to the $15 plan because I generally don't use more than 200 mb of data and most of my calls are incoming. My question is, this plan switched over today and I see on my account ov...
Does the bonus data that was recently added get used up automatically if I go over my monthly limit or do I have to do something. Due to Hurricane have used much more data than I usually would and still have no power 6 days later
please advise how to fix double payment for the same month
Can someone help with this?What info do you need?PM me
I activated my SIM card but there is no internet, cannot call, and it says 「No service」on the screen at the top left.seems like my phone doesn’t recognize the SIM card so I turned it off and took my SIM card out and put it back. A couple of times.Eve...
Transferred my number from Rogers. Been waiting hours and still can't receive calls number still goes to old voicemail. How long does it normally take? Thanks
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