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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to receive text message from Twitter?

I turned on 2-factor authentication on Twitter, the second method is to receive a text message. However I am never able to receive single one. When the number was still with Wind I get the SMS.

Public mobile Network problem - comes and goes

Hello,I have this weird problem in which public mobile Network drops and then it comes back. It happens more than 3-4 times a day and it lasts about 2-5 seconds? I have a unlocked s7 edge and it on the LTE band is activated and I did not make any aps...

Can't access my account?

I'm getting a..."Generic Error:Oh no!It looks like something went wrong, but don’t panic"But ironically I'm very panicked because I think I'm about to pass my data limit!Please fix, it's been like this for a few days already!

Resolved! Weird layout

Anyone else getting this odd layout on the Community landing page? It's "triggered" when I click any topic from the Communty landing page after logging in.

Resolved! Porting issue from voip.ms to PM.

Hello everyone, I signed up with Public Mobile this morning and submitted a porting request from voip.ms to Public Mobile. A couple of hours ago I received a text message sayting that PM is experiencing difficulties porting my phone number and to com...

Resolved! 343 (Ottawa Area Code) cannot be reached with an Ontario provincial Plan

I have a friend who got a new 343 area code phone number who lives south of Ottawa.Whenever I try to call him I get the message saying I need to have a long distance add on even though the new 343 area code is a valid area code for ONTARIO.Is this go...

Registration Issues

Hi @Shazia_K, Thanks for activating my SIM card, but you never addressed my registration issues. I still can't adddata on my account because I can't 1 - Register2 - Verify my email As usual, the website is giving me error messages when I try both. P...

Resolved! Port Not Completed

I was looking to switch from Fido and went through the whole sign up and port in process. Turns out my Public Mobile sim card can now only make outgoing calls and not receive incoming calls. Fido tells me that there are no active port outs on my acc...

Unable to log into new account

Hi, I registered for an account the other day and signed up for service, but since then I have been unable to log into my account or reset my password. I receive emails to the same address I'm entering in. Can I get some help from the moderators: @S...

Activation Problems

Hello, I am new to PM. I am with Koodo at the moment and trying to change to PM and port my Koodo number. Even though, I selected new number option following the instruction as to get a new number first and port the number later, dropdown box...

Resolved! self serve no phone for month!!

Payment taken account active yet i havnt had a phone since the pay period changed plus i wasnt receiving my password reset emails so its taken me this long to get support

Resolved! I can dial out, but when people call me, it goes directly to my voice mail.

Need help please!

Can't receive text messages sent to me while my phone is off

Hi community, I'm hoping someone might be able to help me. I've noticed that if my phone is turned off (for example overnight) and someone sends me a text message I will never receive it. In the past (i.e. when I was with other service providers) if ...

Activating Sim Card

Everything is fine until I get to the 3rd page where I use the plan builder tocustomize my plan. The plan builder doesn't work... If I click continue, I get redirected to an error page. I tried this in Chrome and Firefox. Anyone else having this issu...

Resolved! Porting Nightmare

Hi, I tried to port my number from Wind to PM last saturday. The online form "sucessful". After an hour my Wind Mobile sim stopped working, but the number was never transferred. Any one calling me on my old number gets, this number is not in service ...

Resolved! new Moderator?

Hi all... is @Saray_O a new moderator (I didnt see any annoucement)? if so Welcome and I guess we all cc you on posts with Mary and Shaz

Resolved! Can't activate SIM card

Hello, I've tried setting up an account with Public Mobile. Everything went fine until I tried to pay and I received an Acttivation error. I've since received an email from publicmobile telling me that my self serve account and pin are setup. It also...

Resolved! Unable to make payment

Hi there, I'm trying to activate/make a payment on my plan. But i keep getting the message unable to verify card. I've been using the same card all the while here. I just don't get why payment is not going through. Thanks.

Still waiting for sim card after almost 30 days

Hi everyone, I know it's my first post ever, but I felt like I needed to stress this to the community. I ordered a sim with my credit card about 30 days ago - never made it to my home. I ended up having to buy one on ebay for about 6 bucks, but of co...

Resolved! Tracking the order of my sim card

I recently ordered a triple punch sim-card from public mobile, and I was wondering how to track it. I received a confirmation email, but no tracking number? Is there a way to track it? Please and thank you

Need Plan switch help

I am renewing my plan but I switched to the new plan with 6Gb data but it seems to have activated my grandfather plan with 4Gb data. The both are the same price but I want more data rather than Canadawide.I also want to make sure this thing doesnt c...

Help with transaction on CC - mistake

Hello, I had ordered a new SIM card (for the size) because i changed phones. I was charged 11.50$ for it, which apparently should be credited back on the account when activated, but instead I was charged another 11.50$ on activation, instead of it be...

Resolved! Koodo Porting - Questions and Process

Hello, I received my sim and will be activating it tomorrow. Eventually, I will port my koodo number. I have 2 questions. 1. My phone is locked with Koodo. Can I leave it locked or do I have to unlock it?2. I read that Koodo porting is not as s...

When will change to free shipping on sim card

Just want to know when will change back to free shipping to order sim card? Canada post is back to normal now. Thank you!

How can I order a micro sim from Public Mobile

I recently bought an iphone, and I was wondering how I can order a micro sim from public mobile.

Phone billing

Hi so i have an issue with my billing I was charged on September 5th 2016 for 30 dollars which was my normal plan with no texting at the time but on September 12 I changed my plan to include texting which would cost an extra 15 dollars. Why was I cha...

Resolved! Not getting data

To all,So, I signed up yesterday with PM, 90 day plan with 6Gb of data. Calling out and calls received ok. Texts ok. No data.I've followed the instructions on how to set up the APN for my Nexus 5 (Android). I've also deleted the APN file and redid th...

Resolved! problems in incoming calls - Mississauga

Did anyone else face problems in receiving incoming calls in Mississauga (near square one/hurontario) Highly unusually but 2 people told me yesterday evening that they got through to me after repeatedly calling my number. Could be an exception. Can't...

Je veux me procurer les textos

BonjourJe veux me procurer les textos de quelqu'un qui pourra m'aider à poursuivre quelqu'un en justice comme preuve. Est ce possible de les procurer svp?

"Your account has already enough balance."

I'm trying to make a payment with VISA, like I've done before, but I'm getting this message: Your account has already enough balance.

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