[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Setting up my phone
My phone is not working, it says "unregistered SIM". How can this be when I set up everything as requested. You were supposed to cancel my landline and it is still working. What is going on?
Phone not working
I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do
Potential scam...?
Hi, Normally I'd deal with things like this myself by either ignoring it, blocking it or if I'm in a mood respond to it and mess around with the person, but in this case given the context and literal secrecy implied, I figured I'd share this message ...
Locked out of the self-service portal
New user here. I created my account on Saturday, and as always carefully chose an obscure password and noted it down exactly. I can not log in. It rejects my password. OK, it's marginally possible that I miscopied it, so I try the "forgot password...
Resolved! Promotions for $0
Is the promotion for referring a friend and getting a $0 phone with the plan still on
Resolved! New debit card
i have a new debit card and the expiry date is 2025, but your self pay only goes to 2024, so wont let me enter it, please update
System issue/ Problème du système
On my account for 8th April there is an entry in my account for System issue/ Problème du système a credit was applied and then my account was charged $30 for servicesI did not want my account to be renewed as I am currently in AustraliaHow has this ...
Resolved! Porting a Number from OOMA.COM
Hi, I tried the change number and transfer or port a number from ooma to my public mobile phone. I think I got the account number wrong and it caused a error and now I cant innitiate the porting sequence again can someone reset this or do it manual...
SIM not working in new phone but worked on PM on older phone
My daughter got her iPhone 6 wet and reverted back to using an older iphone 6 model A1549 but the SIM is not working. On the top of the phone instead of Public Mobile, it says No Service. Wifi works but no incoming or outgoing calls are possible (no...
Resolved! Community Moderator Team.: Need PUK code
Hello, I have recently joined Public Mobile. I need the SIM network PUK. Please provide this to me. I can answer any questions you have. Thanks.
Resolved! Can a moderator please pm me
I need to talk to a moderator.
Resolved! Phone problem
Anyone else's phone not working.? I cant make calls or text nothing works and they took payment on the 23rd of April
Resolved! SIM Card Dead on Arrival
I just received a new SIM card in the mail, proceeded to activate it and install it. The SIM card appears to be nonfunctional. I installed a SIM card from my other phone (also on Public Mobile) without issue. How can I get a replacemt SIM card? Thank...
Mobile
Glad to have my phone ...great rates ..gonna keep it!
Resolved! iMessage Not Activating
hi everyone, i’m new here, i’m having troubles with my phone, imessage is not activating, i’ve waited 2 days and nothing. and help?
Resolved! Porting a number back to previous carrier
After I merged my phone number from my previous service provider to my new Public Mobile plan - it cancelled my previous plan and contract with Rogers and will charge my Family plan hundreds of dollars by tomorrow. Is there any way I could undo this ...
any way to stop texts from Public Mobile?
I keep getting a few texts every month from Public Mobile. One telling me I got my $10 discount as part of my 6-month promo, another telling me that my payment is due, another telling me my payment's been received....is there any way to get these to ...
missing 50 minutes of Canada-wide Talk
I signed up for $10 plan that has 50 minutes of Canada-wide Talk and 50 Minutes text. I only see 50 text messages shown on my account. But the 50 minutes of Canada-wide Talk doesn't show up on my account. I also have 400 long distance minutes. It's b...
Resolved! I am getting too many email notifications
Can I unfollow a community post? I replied to a community announcement post and inadvertently clicked reply without looking. Weil I don’t want to see all those replies.
@moderator_team I have topped up my card with two vouchers and extra 18$ top up
and i still cannot make any calls or receive calls. I haved wasted about 90$ in total.
Resolved! Speakout -> PM number port stuck?
Porting my number from Speakout to PM. It's been 3 hours now and I can send texts/make calls but I can't receieve either. Making a call leads to "this number is not currently in service". Is my port stuck? If so, who can I contact to get this resolve...
porting a number from SIP provider
Hi,Before I order a public mobile sim, can you check if i can port my number from a SIP VOIP provider to PM? if so how can i do that
$35 30 day plan not available as 90 day with bonus data
I would choose this option to better budget data use over a 90 day period, wonder why it's not an option. Seems all others have a 90 day counterpart?
Resolved! Re: i need help
I was over charge for my plan can i get back my money
Resolved! Phone not working
I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it see...
Resolved! Is it possible to port my Public Mobile number to another Public Mobile account?
Hi, I currently have 2 Public Mobile accounts. I only want to keep account A which has the better plan, but I want to keep the phone number from account B. I have no use for account B. What are my options?
How do I deactivate my account for a long time?
I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.
Resolved! Rewards
I have just recently activated an account and was wondering if rewards get automatically applied to your bill or do you need to apply them yourself?Thanks
Resolved! Average Response Time for Moderator Team to respond?
Hi There, I'm a new customer of Public mobile, and would like to port my number from Koodo prepaid. As discussed in previous threads, the port would require a moderator to do. I've messaged "Moderator_Team" 4 days ago (last friday) and have yet to g...
