Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why they didn't even read the msg yet??That crazy
Hello, My service still has not been reactivated after 3 days.My account was top up and the money went trought my creedit card.I have contact all 4 moderators and no answer until today. I have file a complain to the CCTS.Thank you for submitting the ...
Public moblie charged my credit card twice on new activation. Already sent them email on Nov 25, no response at all. What can I do?
There was a porting error on my phone number when I started my Public Mobile account about two weeks ago. I am not able to receive calls or texts.I have entered two tickets by email to get the situation sorted out, but I am still waiting for it to be...
Since there are not enough Mods to handle the issues, I think PM should put more useful links into our self-serve accounts. Like those every detail that the Mods can view from our account. Such as re-submitting port requests, the porting status and i...
I already have submitted a support request, but am posting here as well to see if I can get help on an urgent matter. Myself and a family member both have active Public Mobile accounts and a mistake was made while attempting to port a number over. I...
Hello, I ported my phone from Bell Nov 20th and its been 10 days already and still no response. I cannot receive incoming calls and it just go straight to voicemail, I use my phone for business and it's hard not getting calls from clients. Need it r...
Dear @Shazia_K, @Jeremy_M, @Mary_M, @Val_T, @Brooke_C, and @Caroline_D,Last Sunday I signed up for the $40 promo (unlimited province-wide / 12GB / global text), purchased a long distance add-on ($15/400min), and had my number port over. I can log int...
When I activated my 90 day plan a few days ago, I wanted the 40 dollar plan with unlimited province calling, unlimited text and 6 GB of data. I made a mistake and didn't include the unlimited texting, even though it doesn't cost any extra. I have mad...
Its been half a month and i still cant get help from anyone.
I going to call my credit to feil a charge back.
Hi, I ported my number over from fido 2 weeks ago. I was able to make calls on Public mobile sim card right away with that number. But I can never receive call for 2 weeks. I assume the porting was not completed for incoming part. I have messaged @Sh...
Hello, I wanted to change my pin ( I already know the older one) and tried to contact support but cannot due to this error " our email does not match" , I can login to my account but support tickets are not going thro, I am concerned because my bill...
Hi @Shazia_K I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. I recently noticed that my account is not ...
I signed up for the fall promotion (in October) and set myself to auto-renew for payments, yet as of November 27th my account has been suspended because I "failed to make a payment." I already paid $120 for 3 months in October and that's why I'm supe...
Hello, I had a problem setting up my account at the beginning but I was finally able to get into my account. I can see the payment went through but I still can't make any calls and none of my texts are going out. please, any MODS @Shazia_K @Mary_M @S...
No incoming call since the day(10 days) of activation but there is no one to help me?
Hello, from what I can see, there is no facility on the self serve page to change the email address associated with my account. I can see the option to change the login address but not the one that receives billing notification, etc. Can a mod assist...
As was the case back in September a voucher i purchased at Jean Coutu on the 25 November 2016 is not being accepted.I keep getting this message when i try to add this payment to my account:Unfortunately, Voucher # could not be added. Please verify th...
Hello guys, So here's my situation:- Nov 20 Initiated a port for my mothers # from Fido.- Fido number disconnected- No service with PM, no voice do data, no nothing, phone Samsung Nexus S- Nov 22 filed a ticket to PM, no response- No 26 private msged...
My wife got a new Iphone SE the other day, but now wants a larger screen I'm going to take her phone now, however, I want to be able to use it on a trip next month and would like to unlock it. I know Public Mobile will unlock Koodo phones for $50,...
My account is suspended. It shows I have 0.00 amount due and account is deactivated.Can someone help?
I want to start a thread on who has the longest unsolved issue with PM.Please post a quick description of your issue and how long your have been waiting.Here is mine:Problem: no incoming calls or textsDays Outstanding: 12 days and counting
I am unable to receive calls or texts. I can call and text out.
No incoming call since the day of activation but there is no one to help me?
I've been waiting since Nov 8th for the sim card I ordered.Someone please help
Omg, my frustration is coming back again. I signed up with PM on their new promo. And I was one of the unlucky ones that my number did not port over. I had no service for 8 days and then @Shazia_K came to my rescue and activated my SIM card and porte...
For those of you who may be interested, follow the link below to file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). https://www.ccts-cprst.ca/complaints/complaint-form
This is happening for both accounts, the porting doesnt seem to have worked. Can't reach you through 'contact us' email as it then tells me my email does not match.
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