Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I need help i forgot my password i type in my email and they say send me a email i never get?

i forgot my password they say they send me an email i did it 5 time and never recived an email can anyone help me out here.... am i doing something wrong??

No incoming calls or texts

@CS_Agent I just switched from Rogers to pm and can only make calls. I’m not receiving any incoming calls or texts. My voicemail also doesn’t work. I’ve taken my sim out and put it back in. Powered on and off and still nothing. When people call me it...

Resolved! Chinese phones and spyware

I really like my Xiaomi smartphone, what I don't like is the fact that like many other Chinese manufacturers, these phones have been found (by the likes of F-secure and G-data) to have spyware built into them. So I wanted to know if there anyway to ...

Resolved! Scheduling a Port, possible?

@CS_AgentIs it possible to schedule a port? Here's my situation: I have a number I want to move over to PM, issue is the $25 referral promo ends on the same day as the said number's contract, on Aug 8th. Can I have the number activated today or tomor...

I am getting error message that my top up voucher is not valid

I am trying to top up my phone to using a top up voucher however my voucher is given as already being used despite my never using this voucher

Cant get ahold of moderators.

Hello Does anyone know a faster way to get ahold of the moderator's? I'm trying to get my phone plan changed after my account expired for some reason but I can not get ahold of them. I've sent a couple message now over the past 2 days but no respons...

Resolved! line failed to transfer from koodo

Hello. I transferred four lines for my family from koodo to public two days ago. Three of the lines transfered but one line hasn't transferred. I followed the instructions and got a temporary number and then went to change my number to the koodo n...

Transferring phone number from Koodo to Public Mobile

Hello everyone, how can you transfer a number from koodo to public mobile? During the process it stated that I had to make a new number and contact the team. Is there any way I can do it through the self serve account? Thank you.

No Service but I've paid my bill and my account has not been deleted.

Hello!I went on vacation for over about 2 months and I returned and paid my bill to reactivate my account.I made a payment of $55 to make sure I cover the reactivation fee as well as monthly plan fee. My number and account are still active but no mat...

Resolved! Moving to another province

Do my loyalty, referal, and auto pay rewards stay with my account if I change phone numbers to a different province? And is it possible to do so without the help of any moderators? I’ve sent them a couple messages but nobody responds. It has been a w...

hi does anyone know when 40$ plan ends

Account access

I have been trying to access my account. I forgot my password and the systen keeps sending me a message saying "An e-mail to reset my password has been sent to me" I am yet to receive any e-mail.

Resolved! So So Experience

I have personal experience in retail myself so I understand the pressure the retail clerks are under. I had a newer clerk serve me at Walmart. She did not take the time to explain that it was a 3-1 SIM card. Thankfully I am very tech savy.

Need to change email on PM account (not Community)

Hi I was looking at this thread: https://productioncommunity.publicmobile.ca/t5/Discussions/How-do-I-change-my-email-address/td-p/132423 It seems like I need a mod to manually update my new email for my PM account (not community) on the server-side....

autopay disappeared .... now no service

I've been a PM subscriber for well over a year and I've brought 4 or 5 refer-a-friends with me.Ever since day 1 I've been on 90 day auto pay .... even got a discount for it.Got a message today saying my plan did not renew and I have no service.All I ...

Why can't we paste in passwords to the change password field?

I use a password manager so I have secure, random passwords that are unique per-site, but I can't paste my new password in because it's disabled. This is some backwards security theatre crap and should really be changed. Even NIST agrees that passwor...

Plan expires today, wont allow me to change it

I currently have a 90 day plan that expires today. I would like to change it (Build your own plan) for 30 days ... there is $63.00 in my account to cover it ... but when i build my own plan, "Change on next renewal date" will not allow a click. How c...

Can’t call 1-844

Need to call car insurance and it’s a 1-844 number, have talk on plan but public mobile giving message don’t have this on plan and can’t call. Need assistance please .

Can’t call 1-844

Car insurance is a 1-844 number and have talk on plan. Public mobile saying plan doesn’t cover call. Have to call and should be able to but can’t figure out how. Help !

New sim will not connect to mobile network

Hello, I recently signed up for Public Mobile, data is working (both send and receive), but I cannot make/receive any calls or send any messages. I tried putting the sim card in my husbands phone (same make and model, and a Public Mobile client with ...

Need assistance from a mod

I lost my iPhone 8+ with my PM sim in it, I have tried to sign into my self serve but it now says "Sorry, you've been locked out. Please contact Public Mobile for help." I tried to reset my password, but public mobile never sends me the link. Now ...

Bill Payments

Hi! I’m just wondering if I can set up the pre-authorization monthly bill payments? When I hooked my phone up today I had to use someone else’s card, I didn’t have mine on me.

Resolved! how do I know or check when or if the incoming calls stopped ringing on Pixel?

Yesterday night I turned the power off and shut down the phone for the night. In the morning I restarted it and made a few calls during the day. In the evening I figured out that all incoming calls did not ring the whole day going straight to voicema...

Unable to receive incoming text message after returning from US

I am currently unable to get incoming text messages... I think it might have to do with a US add on package that I bought.. it was good for 10 days.. I stopped getting incoming text almost exactly 10 days to the hour since I first added on.. I am bac...

Issues With Porting/Refunds

Okay, so I have a few issues here. Now, before I go into the problems, I have messaged moderators two days ago, and haven’t heard anything back from them, which is why I’m now posting in here. I tried to help my husband join PM, but it has been cons...

Another negative experience at Walmart Langford(Victoria BC)

Bought a sim card a month and a half ago at this location. It was a painful process but the employee (who was newish at the time) sold me the sim card after getting permission from manager(who was not thwre) I even showed the threads about being able...

Porting

I know there is a topic on this need help. I have a temp number went to my account to port my number is it said successful but it had been ten hours and still have the temp number. I have restarted took the card out yelled at the phone nothing is wo...

INITIAL ACTIVATION - No SERVICE

I activated PM Sim Card 27 Jul. Requested porting of old cell number. Indication was it was eligible for porting. No suggestion for temporary new number. Have waited 9 days but no indication number was ported. Old Cell plan still active. now when I t...

switching plans

Are their any moderators out there today? I can't get a hold of one and my phone has been off all day.

Resolved! Porting number from PC mobile

Hi I just registered for a PM account and when I needed to port my number, it said to select a temporary number and then contact a MOD to port my real number from PC Mobile. I was receiving no responses from directly messaging the MODS, so I decided ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! I need help i forgot my password i type in my email and they say send me a email i never get?

No incoming calls or texts

Resolved! Chinese phones and spyware

Resolved! Scheduling a Port, possible?

I am getting error message that my top up voucher is not valid

Cant get ahold of moderators.

Resolved! line failed to transfer from koodo

Transferring phone number from Koodo to Public Mobile

No Service but I've paid my bill and my account has not been deleted.

Resolved! Moving to another province

hi does anyone know when 40$ plan ends

Account access

Resolved! So So Experience

Need to change email on PM account (not Community)

autopay disappeared .... now no service

Why can't we paste in passwords to the change password field?

Plan expires today, wont allow me to change it

Can’t call 1-844

Can’t call 1-844

New sim will not connect to mobile network

Need assistance from a mod

Bill Payments

Resolved! how do I know or check when or if the incoming calls stopped ringing on Pixel?

Unable to receive incoming text message after returning from US

Issues With Porting/Refunds

Another negative experience at Walmart Langford(Victoria BC)

Porting

INITIAL ACTIVATION - No SERVICE

switching plans

Resolved! Porting number from PC mobile

Data stop working

No incoming or outgoing calls.

MMS Messaging!

Transfer sim on old phone to eSIM on new phone

oder shipping address is wrong