Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

When will we be credit the $10 referral?

When will we see the $10 credits in our account?

12GB $120/90 Plan LTE or 3G?

I haven't logged in here in a long time, but I'm wondering if my 12GB $120/90 plan is LTE or 3G?

Resolved! New SIM card purchased from Walmart is not deteced

I activated a new account but SIM card is bad, tried it in 3 unlocked phones and is not detected What to do next? Walmart says SIM cards are not refundable.

Account Status: Plan Expired (Please help)

Account Status: Plan Expired I have just made the Overdue payment. I selected Auto Pay, but it did not work. I restarted my phone, but can't make or receive calls. Please help. Thanks.

How long it takes to activate the plan?

I've activated my SIM card but still didn't see any network. Also, I saw they ask me for SIM network password??? I bought my hp used sometime ago, does it mean it's locked? It didn't prompt me now and I can still go inside my hp and surf and watsapp...

Resolved! Can I change my credit card later if I opt for monthly payment?

Say if down the road, I decided to change my credit card, can it be switch easily or will it disrupt my cell services when I disconnect and reconnect to the new credit card?

Re: Service Temporarily Suspended

I'm having the same problem and I tried to manually pay but nothing happens after I press submit.... please retify this issue ASAP, I need service!

Resolved! Service Temporarily Suspended

My payment was due yesterday, May 1st and on Sunday April 29th, I changed the credit card number that my autopay is set up with. When making a call today, I was informed that I do not have "and active plan on my account". I've tried logging in to my ...

My plan cost 40$ and was supposed to include texting and calling but somehow only includes data?

My plan cost 40$ and was supposed to include texting and calling but somehow only includes data, 1+1 GB 3G. When I set the plan up, something must have went wrong because I have data only and I need the texting and calling. How can I fix this?

Resolved! Self Serve Down

Is the self-serve website down??????? When is it going to be up again

Dialing to Satellite Phone

Hello, question here. I have bought 400 international and long distance minutes, but am unable to dial out to a satellite phone. I am trying to dial out to a 011 number in Canada, but it tells me to go on Self-Serve and correct this. I'm not sure wha...

Changing my plan

I was out of town for about 4 months and I want to change my plan to the simplest one which is no text,call or data. The web shows that this selection is $25 for 3 months but i cant really choose this option as the web dont allow me to change as no s...

Resolved! Transfering/porting a number

Just hooked my daughter up with Public. This is the erd phone I have transfered to Public. I never had a problem porting our numbers until this one. When I try to do it I keep getting a generic error message. Help!?

New Feature

I was thinking that public mobile could make additional revenue by adding some add-ons for us:- Voicemail to Text- Name ID- Wifi Calling- option to set money aside in the account and order a phone when needed or pick up from a Telus/Koodo store...

Is the voucher locator page gone from public mobile website?

Hi all, I'm looking for the voucher locator page which used to reside here: How to pay But now it just goes to the home page of PM. I cannot find it mentioned anywhere on the regular website. Is it gone from PM? Is PM no longer giving users the abili...

Resolved! New to PM - Mistakes were made (Choosing my first plan)

@Moderator_Team Hi Team,Very sorry if this is being posted in the wrong area. I am new to Public Mobile (just activated today). I believe I've made a major oversight in your Plans/Add-ons which has resulted in me buying 400 International minutes, but...

Can't recieved calls from certain people....

Why can't I recieved calls from my dad's cell phone? When he calls it just goes straight to voice mail but everyone else cal call me no problem....

Resolved! transferring acc# from freedom to public

hi, i am new to PM. recently switched from freedom mobile to PM. i ported my same number to PM. my question is, do i have to call to freedom to cancel my acc# or once i succesfully ported my number to PM- it automatically cancel from freedom mobile?s...

Resolved! Problem with data

I just activated my plan,$30,,500mb of data, unlimited talk... after activation i tested speed 3tim and I got message that I use all my data?. .500mb for test speed ?..

mms messages not sending

on my husbands sony experia T2 ultra it suddenly stopped allowing him to send photo messages. he can still recieve them but when he goes to send one it keeps saying message not sent. does anyone have any idea what we can do to fix this?

Resolved! Lock out of account

Hello,Forgot my password. I keep getting locked out of my account. Username is I want to upgrade my cell phone plan to the new promotion 2gb plus unlimited talk for 40 dollars please. phone number is . Please help moderator. @CS_Agent

HELP I need a moderator to fix my plan change

I went to change my plan from the $57/30 days plan to the customized $180/90 days plan. It all appeared to be fine... even with processing my payment it automatically calculated how much needed to be charged and so I clicked submit. After my page ref...

Resolved! Payment not applying

I made a payment on my account and it's been sitting there for almost 24 hrs and not applying to my service, so my phone is sitting inactive. What do I do?

Re: plan charged while oversees

What is the best course of action if we forgot to cancel the auto pay function and the user will be gone for another two months. We were charged yesterday and I'm looking for any solution to remedy this

Resolved! Lost Promo Code

I got a text from PM with a Koodo promo, and was planning on making the switch at the last minute to get the most out of the month that I paid for with PM. My problem is that I accidentally deleted the text so now I don’t have the promo code/instruct...

Resolved! Porting a VOIP number without an account #

@Moderator_Team I am currently have my with a local business that provides VOIP services. They don't use account numbers like Bell or Rogers do. My account number, is just my phone number. How can I port this number to PM? It is very import...

Re: Data add on not working

Hi guys,im in a bus with wifi for the next hour and would love to figure out why my data roaming isn’t working. Could you help? Does it work for anyone? It seems all the message boards are full of these issues. I’ve checked APN settings and and packa...

Resolved! incomplete porting from Virgin

@CS_Agent can anyone help with an incomplete number/account porting from Virgin?I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.

incomplete porting from Virgin