Disable sim swap?
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05-10-2019 08:10 PM - edited 01-05-2022 07:28 AM
I recently heard about the sim swap scam and was wondering if there was a way to disable this for my account. If not is there any way to set up an account pin to try to help prevent fraud from happening?
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05-10-2019 08:12 PM
What is a sim swap scam?
Sim changes can only be made via Self-serve so ensure you have a strong password.
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05-10-2019 08:11 PM - edited 05-10-2019 08:13 PM
@AlexC1 wrote:I recently heard about the sim swap scam and was wondering if there was a way to disable this for my account. If not is there any way to set up an account pin to try to help prevent fraud from happening?
@AlexC1The only way to really protect yourself here is to set a strong self serve password and keep your account information / secondary contact number / email address updated. Make sure not to let anyone else know your private details and protect your information on your computer with a virus scanner, don't let your browser or use password remember tools.
Hopefully in the future public mobile allows us to set a sim / port out request change password.