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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25667 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37302 Views
  • 185 replies
  • 29 Bravos

Re: Activate phone yesterday!

Good cop and bad copGood cop is Griff because his replies deal ONLY with the issues presented by posters.Bad cop is chukdefatey because his replies contain off-topic chastisement, after which he replies to the poster.

Martin by Legend
  • 2658 Views
  • 10 replies
  • 1 Bravos

Resolved! Porting HELP URGENT'

I want to port my koodo number TO public mobile. I just want to confirm.-In account # is my Koodo account #?-Pin # is my koodo pin #?-The IMEI is it my imei of my iphone or the # of my simcard?-autorization is it the name in Koodo or in Public?

hung53 by Good Citizen / Bon Citoyen
  • 2729 Views
  • 8 replies
  • 0 Bravos

disable voice mail

Please let me know how I can disable my voice mail service? I don't need at all. Whoever is calling, if they are not able to reach, the call should not go to voice mail. Please advise me.

bsrdhr7 by Good Citizen / Bon Citoyen
  • 5430 Views
  • 33 replies
  • 1 Bravos

iwant to know my cell is work or not?

 iam out of city last 4 month now i came back  ifound my cell is not working. pls tell start again. where can i contact to u. my cell is not working. say no network

6477684310 by Great Neighbour / Super Voisin
  • 1057 Views
  • 3 replies
  • 0 Bravos

iPhone Support March 2015

Hi Folks, I have decided to pen this quick status update for the (hopefully) thousands of users to follow. iPhone 6 Plus, supplied directly by Apple (unlocked), iOS 8.1.3 on board and activated PM nano sim card. As of March 2015 the following items a...

BouncyBear by Good Citizen / Bon Citoyen
  • 2849 Views
  • 8 replies
  • 0 Bravos

Hours of operation of the call centre

To the moderators:One of the most frequent questions and concerns expressed in the community is the lack of a contact number on the website.Why not state that, for those who became customers before January 27, 2015, the contact number and hours are:*...

Martin by Legend
  • 2925 Views
  • 9 replies
  • 1 Bravos

Blackberry OS7

Hello, I just transferred with an unlocked Blackberry Bold 9900 running OS7 but I don't get any data. My TCP IP settings are as follows:APN Settings Enabled (checked)APN: sp.mb.comAPN Authentication Enabled (I have tried both checked and unchecked)Us...

sinc7630 by Great Neighbour / Super Voisin
  • 3994 Views
  • 12 replies
  • 0 Bravos

Resolved! Coverage Map in BC is wrong.

I was looking at the coverage map for BC and I noticed it was completely wrong. It had almost no coverage outside the Vancouver area but that has to be incorrect because TELUS, the network that Public Mobile uses, has the best coverage in BC I am hop...

jchakkal by Good Citizen / Bon Citoyen
  • 6270 Views
  • 36 replies
  • 2 Bravos

Resolved! Does such a thing as customer service exists at Public Mobile?

My plan ended in January 2015, when we had to "switch over" I was told I would receive one free month service. Since then I have received several text messages telling me my service has been extended for 30 days. I have copies of 2 of those messages ...

annecg13 by Great Neighbour / Super Voisin
  • 1771 Views
  • 4 replies
  • 0 Bravos

Can *611 reps access customers' files?

Hello,I have read a number of posts from customers, who have called *611 only to be told by reps that they don't have access to customers' accounts.I, too, have encountered the same problem, being told to email PM.If the reps truly don't have access ...

Martin by Legend
  • 2301 Views
  • 10 replies
  • 0 Bravos

convince me!

Hi everyone, I am on the fence. I need the following per month:- 120 minutes talk time- 120 texts- 500 MB With all taken into consideration, PM is $10 too much a month across the board. There are a few options around $35, regular PM price: $50 - $2 f...

gmd by Great Citizen / Super Citoyen
  • 1635 Views
  • 9 replies
  • 0 Bravos

Lost phone

I lost my phone in my house. The phone is on but the ringer was turned off. Can public mobile or telus send a sound or locate the phone?

mobile by Great Neighbour / Super Voisin
  • 959 Views
  • 1 replies
  • 0 Bravos

Feedback - best way to give feedback?

What's the best (and quickest) way to give feedback?  Specifically, feedback such as:Issues encountered with the BETA website;Reporting dead internal links and/or redirections;Site functionality problemsE.g. the 'upload an image' to your community pr...

Public Mobile - Feedback - 'Mislabelling' example.png
vizine by Good Citizen / Bon Citoyen
  • 1280 Views
  • 1 replies
  • 0 Bravos
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