Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My account has been "expired" for two days now. I set it up for dynamic Autopay on my credit card, however it seems that my plan has not been renewed yet. I updated my credit card info just to make sure that wasn't the issue (since it expired last mo...
Hey guys. Hope you're all doing great. I've been looking for a new phone plan recently and I stumbled upon this plan from Public Mobile: 35/mo Plan with the following features:- 1 GB Data at 3g Speed- Bonus 500MB with AutoPay- Unlimited Talk Canada-W...
Hi, I was wondering if the re-activation is done within the 90-day suspention time, how much time does it take for the phone work after the payment? it is working a minute after the payment is done? Thanks
I changed my plan 10 days ago. Paid full price for the new plan for 30 days. My original plans due date was just today or yesterday and now my phone is not working and my rewards are gone
So I had to get a new visa debit card and the expiration year is 2025, but when I make a payment it will only go to 2024. Called my bank and they said only public mobile can assist. Is there any way around this ?
Hi Everyone - is it normal to wait a long time for the Moderator to assist with porting a number from Koodo Prepaid to Public? I have a SIM, but no response from the Moderator. Thanks in advance.
I would like to try the service, so I bought a SIM and selected a plan that will allow me to check the service. I am planning to port my Rogers number in about a month from the start of the service. Will that be possible?Thank you,Ion
I'm in the US and can't use my data. Calling/voicemail works. The steps listed in the help menu to configure data with T-mobile don't seem to apply to my iphone - i.e. there are fields listed in the steps that don't seem to exist on my iPhone 6. Hel...
When I was with Virgin Mobile whenever someone left a voice mail message, I would receive a text advising that there is a message in my voice mail. But with Public Mobile I don't seem to receive any sort of notification whenever there is a voice mai...
Good morning: I ordered a new SIM card for my husband. Updated his plan. I received a message that the new plan would be valid starting May 21, 2019. I assumed that his old SIM card would still work but it does not. How do I get his new SIM card...
I am registered for Auto-Pay and it has worked since I originally signed up several months ago.However I logged in last night to my account and it showed the account plan was expired so I made a panic payment directly from my credit card.I am now sho...
If I refer a friend to Public Mobile can they get the same old plan that I have or are they restricted only to what PM is offering as plans available today if they choose to activate?
I renewed the 10 day add on for US talk and text and I added US data. My payment history shows that both have been paid for. But they do not show up in my plan details. Neither have worked. I tried contacting the Mod team with no reply. My US trip i...
I have just activated my new SIM card to public mobile but the number assigned to me is also using someone else too.How do I change my number.Please help.
Hi there,I purchased a sim card and activated it, I also received confirmation email, but the phone doesn't work, it displays "emergency calls only". Since I chose a new number, the chatbot said it should immediately work. Can you please help?Thanks
Hi there! So I just had my plan renewed two days ago and have only used approximately 1 hour worth of data on my phone which is usually 200mB. But I just got a notification saying I’ve use 9500mB of data which is 75% of the total. And I know I haven’...
Hi all, I was just trying to order SIM cards to get started, but the webiste didn't put it through saying that my billing address didnt match shipping address, however they still charged me. WOuld anyone direct me to whom i have to contact in order t...
Hi, I just purchased the international calling add on only to find out that it does not work for the country I was after. Is there any way of having that money either refunded or transferred back into my account so that I can use it towards my next p...
Hey everyone, first time posting here I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far: - Restarted phone- Tried other SMS apps- To...
Please help! I've just switched from Rogers to PM. My iMessage and Facetime stop working. iMessage and Facetime used to work with the Rogers plan (Talk & Text, no data). I left the activation run overnight without luck. I've tried all the suggestions...
Hi, recently noticed my monthly bill increased by exactly the difference of my rewards plus tax. I logged in and checked the rewards tab and my rewards are still there but when I check the payment history the rewards are no longer being credited to ...
