Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Yesterday i had a 4.5 gb plan for $40 with a 500mb add on for using auto pay. Today I have 5 gb plan for $40 with no addon. Did they cancel the auto pay addon portion?
Hii,I am continuously getting the message from 611 "Sorry, your current plan does not include text messaging. To update your plan to include texting and for info about your account visit selfserve.publicmobile.ca" its very irritating, till now i have...
No Plan. 10am. January 5th/19*611 said amount due was $32 So i press #2 for $40 5.gb plan.Big mistake now it's $45 dollar. No $8 balance withdrawn here.Someone please moderate this.
Been trying for two days to access my account to pay my bill. Say's email is invalid but it's not. Can't top up with CC because it's not registered and I live in an area I can't buy a top up card. Can't reset password either. Self Service is completl...
Hello Everyone, Any idea what is happening with the moderators? I have attempted to activate two accounts and have one that was activated but I have no service (phone is unlocked but can't connect to the network, have tried to manually set my APN s...
Hi, I bought a BLU Advance A4 phone. It has room for 2 SIM cards. My Fido SIM card works. The Public Mobile one, I have trouble with. The phone "says" that the SIM card slot is empty, but I can send and receive text message. No calling possible, the ...
For some reason my account shows a balance of $87. When I dial *611 it says my plan renewed and the US talk text and data add in I bought has been added. Also notes my balance is now $17. My question is why would self serve say $87 and *611 say $17? ...
When plan is in process of being renewed can you add US roaming? My plan is in process of being renewed and i have more then enough funds to cover both plan and roaming. Will be in US in 2 hours and need my phone.
Hi there, My wife and I have just completed porting our numbers over from Fido and everything seems to be working fine. Do we need to do anything in regards to Fido such as call their customer service and let them know we have moved to PM and to clos...
I entered all theinformation to port my number to Public Mobile and I can not receive calls. Any suggestions of what I should try.
Hi all, I've just enrolled for a PM plan after a long time patron to Chatr-Rogers. I was able to complete the registration and porting of my number and the initial charge has also gone through succesfully. However, the moment I inserted the PM SIM an...
Hello,I am currently using the PM's $10 plan which includes 50 minutes of calls and 50 texts. I just so happened to have to text over my limit this month, so I currently have x questions. 1. If I make a payment today, will my plan restart, reseting t...
Hi,My credit card expires at the end of this month. I have received the replacement card with the same number but the new expiry date. I have received a reminder message from PM as well. However if I go to AutoPay there is no way to edit the credit c...
How much money I need to transfer in order to get my line back?
I bought 2 $25 prepaid cards from 7-11 and botth code will not enter when I try to top up
Travelling to the US for a few days. Have purchased data roaming add-on and wondering if I need talk or text add-on when my plan has free international text and unlimited Canada-US calling
Hi everybody,On Dec 12, 2018 I signed up for Public Mobile for $35 plan with 4.5gig data. As my data was cruising to an end, on Dec 03,2019 I bought a $40 voucher from Walmart & my account in public mobile showed availability of $10 and I clicked for...
Using a Dual SIM cell phone? Is it possible to use two PM SIM cards / accounts in one phone? I'm just wondering if anyone has , or is doing this? Thanks
Does anyone know if the Blackberry Classic will work on PM? With data and everything...
After a long wait for 3 full days, I got a MOD replied on the no service issue, and they rectified it. Then, I asked could we get some credit back, they said, no, but we can reset your billing cycle to today. I said, fine. And NOW, they changed my or...
Can not get phone or data working on IPhone 7 - loaded the listed APN settings but no luck. Any help would be appreciated.
Hi,I have a plan which supports local calls, but I am unable to make calls to some specific local numbers. I live in a small town called Schriber in Ontario province. The local numbers to which I am not able to make calls are Local government organiz...
Hello, I have changed my plan on self serve and after I have already topped up my account it is telling me that I do not have a "Long distance" add on that allows me to make calls. I am making local calls and it is still telling me this message.I hav...
Just signed up a couple phones today. My son has an iPhone 5c and we set him up with the Unlimited Talk/Text plan. If I click his wifi off to use his plan, it takes 5+ minutes just for a simple "testing" text to go through from my phone (rogers) to...
i cant make any phone call
Hi, I have just activated the service with PM and unfortunately, I am not happy with the network. I would like to cancel it but can anyone advise how will I get a refund of unused days for an already paid amount for the whole month? Also, I have some...
I changed my plan today and made payment, yet have no service. I have PM'd the Mods and have got no response and more troubling ...The last time a mod responded to an inquery was a WEEK ago. Where are the mods and how do I get my service restored? ...
Everytime I purchase US roaming it doesn't work. I then get in touch with a team moderator and they try to get it going usually with some success. It works for a couple of days and then boom it stops and I have to get in touch with them again. I h...
Is the Motorola Moto G6 Plus Model # XT1926 fully compatible with the 3G and 4G networks? The seller lists the following as supported network/bands. 2G - GSM 850/900/1800/1900 MHz ; 3G - WCDMA 850/900/1900/2100 MHz ; 4G - LTE B1(2100), B3(1800), B5(8...
