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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account suspended

Why would an account be suspended for insufficient funds when you signed up for auto-pay?

No data

I paid but I am not getting any data. I did all the steps to troubleshoot and it's still not working. I would like the data I paid for please

Resolved! Charged for service twice?

I've been with Public Mobile for almost a year now. I was currently paying $40.00 for 1GB of 4G-LTE with talk/text. My plan is on auto renew and the payment came out November 18th. I've just changed my plan as I see you now have a better option ($40 ...

Resolved! Vouchers and tax

I've tried searching the forums and have seen a few posts about it but I couldn't really see a clear answer. Sorry about the redundant post if there is one I missed.My Credit Card is expiring soon and I figured I would buy a voucher to ensure my acco...

Resolved! "Failed to download attachment from multimedia message. Try again later."

First off, I had an issue resolved by a Moderator exactly 30 days prior to this new issue which to me, seems suspiciously involved but nevertheless will make the effort to resolve it first through the recommended method, ie these message boards. The ...

plan expired

Hi there, Two days ago I've changed my plan from 25$ to 10$ as that was my balance on my account. The day after my account has been suspended. I toped up via credit card for amount 10$ - nothing has changed. I bought voucher as well so I toped up ano...

Resolved! switching but want current plan

hello, I would like to switch from koodoo, ordered the sim card.I would like the $40 plan but the sim is a week away, can I do something so this plan is frozen for me?

Want to cancel my subscription

I want to cancel the subscription. How can i do it

Resolved! Three PM accounts on one credit card

I already have two lines with PM. Both lines are open on my name with auto pay activated. My Master Card on both accounts also says my name only. I want to open the third line for my son. I'll open the account on his name with my credit card for now ...

Resolved! Frequency bands

Hi all, Since I don`t no to much about frequency bands of a phone, I just need help to figure it out if I can use a Cat s41 phone with public mobile. Here the specification of the phone: 2G GSM/GPRS/EDGE 2G Frequencies 850/900/1800/1900 MHz 3G WCDMA/...

change plan

hello there, need to change the plan from $50 to $10

Resolved! How do I change my personal information & Referal Bonus?

I just signed up for public mobile. When I saw the sign up summary I noticed my birthdate was incorrect. Is it possible to change my birthdate to the correct one? Another thing, I was informed by a friend that if I use his number for the referal bonu...

Phone randomly disabled?

Hello! I've had a phone with public mobile since the beginning of August of this year (2018) and never had any issues. Randomly today at approx. 245pm I went to make a phone call and it wouldn't let me and all the automated guy would say is "sorry pl...

Resolved! Posted Price Plan & Autopay Reward

Just want to confirm, the prices listed on the PM site does not include the $2 autopay reward? So for example there is a $35 plan, and if I do autopay then my plan is now $33 right? Just double checking because I think last year the plans that were...

Resolved! Can a KOODO Sim be used for PM

Was going to switch to Koodo and bought a Koodo Sim card. After closer examining the details of the Koodo plans for my needs have decided that PM is the better choice. I originaly considered Koodo because they offer a $15 plan with unlimited texting...

Different plans introduced today

Hi all. It looks like plans have changed again today. Variation of the ones introduced earlier this week. For example: Was $35 for 1.5 GB, it's now $35 for 1 GB plus 500 MB bonus with auto-pay.Was $40 for 5 GB, it's now $40 for 4.5 GB plus 500 MB ...

Resolved! SIM CARD FAILURE

Hello. I have been a PM customer for a couple of years now. Currently on the $40- 4.5gb 30 day plan. I am using an iphone XS. Today I completed a phone call and after I hung up, a message on the phone appeared "SIM CARD FAILURE."I have rebooted, ...

Talk and text plans

Everyone today cannot imagine the phone service with no data. Data is becoming less and less expensive every year little by little.Unfortunately we cannot say that about talk and text plans. Lots of teenagers and older people up there still needs the...

MODERATOR TEAM - HOW EFFECTIVE IS COMMUNICATION WITH THEM?

I AM GROWING INCREASINGLY AND PERSISTENTLY FRUSTRATED DUE TO THE LONG DURATION TO REPLY BACK, THE LACK OF RELEVANCY IN THE REPLY I RECEIVE.I HAVE HAD SEVERAL ACCOUNTS WITH:KODDOOFIDOVIRGIN MOBILEAND NEVER EXPERIENCED SUCH A IMPRACTICAL METHOD OF COMM...

Resolved! US roaming add-on and plan auto-renewal date

Hi all, I'm planning on going to the States next month, and was going to purchase the 10 day US roaming add-on like I've done in the past. Only this time, my regular 30 plan will renew itself while I'm down south. My question is, will the 10 day roa...

Bought add-on on Monday. Still not working on Wednesday

Really need it to work Thursday am. Thanks!--jsfx3

Walmart in Barrhaven / Ottawa / Ontario / Canada

I was in Walmart in Barrhaven in Ottawa a couple days ago and they went online and helped get me registered for two phones and gave me a 40$ voucher for each number I transfered over from Videotron... Great service, and basically a month free too ...

No service

So for some reason my phone just went from having full service.... To going to no service at all is there any issue with any one else plz help first time using public mobile

Cant activate my phone

I am currently with freedom mobile and i am trying to activate my sim online and I have been trying for hours, every time i get to the last page it says payment failled and tells me to try again with a different card and by now I have memorized my fr...

I topped up yesterday and my phone is still suspended

Free month

I joined public mobile last month and was told at time of activation that my second month would be free, but today my phone was shut off can anyone help me to resolve this?

Resolved! New Plan pricing seems cheaper than existing plan

New to CommunityJust went onto my account and noticed that there are new plans being offered. I am currently on $120/90 day Canada wide talk, worlwide text and 3gb data. When I go to create your own plan the same comes up at $105. Did the prices go d...

Sim card not supported

Hello, I am having an issue with my Sim Card. I currently use an iPhone 5s but am switching to a 6s, both of which phones are unlocked. The 6s was used with public mobile as well. But when I put my Sim Card into the 6s, it keeps saying it's not compa...

Resolved! How to activate an old SIM card & use it in Eastern EU

Hello everyone I have a Public Mobile SIM card with number 1 xxxxxx77 . This SIM card is old and deactivated. Since I am spending a lot of time traveling EU I would like to start using this card again. Could you please tell me how can I 1. pay (with ...

Can't use phone, can't pay

So I'm stuck with a phone that is only useful as a doorstop.My renewal is today, I'm on auto pay but it didn't work. Tried to pay online, still no go. Anybody have any suggestions?

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