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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cheapest place to buy a Public Mobile SIM card, is it Walmart?

My Public Mobile SIM card was $10.50 with GST at Superstore in Calgary, AB. My brother says that he bought his SIM card for $7 at Walmart in Calgary. For the sake of new customers, I was wondering who sells the cheapest Public Mobile SIM cards?

Resolved! LOST PHONE

I lost my phone I believe in my home before FEBURARY 3rd. I have seen call records that show outgoing calls to the Voice Mail on repeated occassion. I am pretty sure no ones has my phone. Could the call records be there becasue when an outside cal...

Unable to access my account

My due date is today and I am unable to pay with my voucher because my service has been cut.

Impossible to get help for banned users?

How do public mobile subscribers contact support with a banned forum account? When a public mobile customer gets banned from the forum, they have also been banned from all types of account support. They are still customers of public mobile and they a...

WOW! Mobile in Oshawa

Hi I bought a SIM and had it activated at WOW!Alexandra was very helpful and had great things to say about Public Mobile. A few years ago I wanted to switch to PM, but at that time they weren't accepting new customers! I'm happy to now have my servic...

Resolved! SIM card experience at Walmart Northgate Mall Edmonton

Walked into the Wallmart at Northgate mall up to the wireless counter and there was nobody there and an employee told me that the gentleman had just stepped out, so I had to wait for about 10 minutes, when he came back I was the first on line I told ...

Bought top up vouchers

Well I thought I was getting help from a mod named Celsina but as soon as I gave her the pin numbers I have not had any word back from her so Im begininng to think I was scammed I hope note cause I have proof of our whole conversation

Resolved! 10 OFF Promo

Hi I just moved to PM last weekend and I started a 90-day plan (135 total), in my reward page, I saw the $25 referral credit and $6 auto-repay credit, but I did not see the $10 credit for "$10 off for next 6 months". When will it be applied? thanks!

Is the CRTC going to rein in retailers like Walmart wireless?

Let the discussion begin. At the end of the day, caveat emptor will never go out of style. https://mobilesyrup.com/2019/02/20/crtc-report-unsavoury-sales/

Transfer of provider

Hey i was just wanted to post that i was sent a text message from public mobile that i should go over to koodoo and talk to them about transferring over to them and i would get an s8 even though i wanted to stay with public so i was just wondering if...

How do you sign out of the community session?

I don't know how to sign out or can't find that option.

30/90 day vs Monthly

Perhaps this is the wrong section for this, but figured it fits in here. A friend of mine was planning on flipping from post-paid to prepay because my plan offered the same as hers but was half the cost. She went to buy the PM SIM but the sales perso...

topping up your account mission impossible

I have tried everyway to top up my account for the month nothing works I bough top up vouchers and I keep getting a message that says they are no good when they are brand new. So very frustrating!!!

Resolved! Could I do a port in when my PC prepaid is $0 balance?

Just got my PM new number active today. Then my PC prepaid number ran out of money. Could I still request a port in or I need to top up my PC number first? Thank you very much! Iris

Login Disabled

Hello, When trying to login on the main site it says my login is disabled. I believe I signed up for a 30 day plan but I'm not sure if it has even been 30 days yet but I assume it has been disabled for that reason. Anyway, thanks for the help in adv...

Resolved! data stopped working

I have a iPhone7s. Have lots of data left. WIFI works fine, but data is no longer accessible.Have turned phone off and on. Help!

SIM NETWORK UNLOCK PIN required for SAMSUNG android

Hello! I went on the SAMSUNG website to get a code for my samsung phone, this is what it says: Power off the device.Insert the alternative carrier SIM card into the device.Power on the device.Wait for device to display the "SIM Network unlock PIN" sc...

Resolved! Is there anyway that I could still get the $25 referral credit?

I am new to PM. Heard about the $25 referral deal and went to a store activated my sim. Put the referral. Then was told it was online selfserve only. Could anyone help? Iris

Not recieving any services i paid for

hello all i haf put 25 dollar card onto my account witch took me to a balance of 33 dollars. I have a 25 text and talk plan.. They took my 25 dollars and i still cannot text nor locally call .. Recieve messages nor calls .. It shows my account is act...

New customer

Almost ready to join up but I’m curious about anyone with experience with reception. I hear that with 3G service it is known as a type of legacy system and that phones are less apt to switch to towers to have strong coverage. The phone may cling to p...

Missing Funds - Double Payment - Not reflected on account

I was unsure if the payment was going to bounce so I loaded a payment to the account and then the auto pay removed the payment from my account a few day later.It says in the fine print that if there are no available funds on the account it will take ...

Resolved! OnePlus 6T?

Hi everyone!Does OnePlus 6T works with PM?Is anyone using that device and like it?

Free (walmart sim) + $10 offer + $25 referral

Hello, is it possible to get a free sim from walmart + $10 offer + $25 referral bonus?I’m really confused and would appreciate some clarification.

Cant call people sometimes

I dont know if it is just me or other people but when I call people sometimes I get a message: 8ut2 the number you have reach is unavailable But i know for sure their numbers are working and that I also tried with another line and it worked..

Resolved! Info on getting Public

I am currently with Public and want to sign up my sister. She wants the $10 per month...50 minute plan. Does she get $2 off for auto pay ? Do her and I get the $25 sign-up credit ? Thanks !

contact a moderator to enable login?

Why was my login disabled after not using SIM for a few months? How do I re-enable and reset?

Resolved! Phone shows LTE while I'm on 3g plan

I just switched yesterday, set up apn today. On $50 8g +5mb plan, but phone shows LTE. Will it cause any problems?

Top Up Not Working

I made an online payment with my debit Visa for a $40 plan. I rebooted my phone three times total and it's not working. Please help

Another Cruise With Public Mobile

For anyone that’s interested, here’s some more info on cruising with Public Mobile. This was my second cruise using a PM US roaming add on. We were just on board the Emerald Princess 15 night Hawaiian Island cruise, round trip from Los Angeles. I pur...

Pocophone F1 not connecting to mobile data

Today I received a Pocophone F1 global version, and I can't seem to get my mobile data working. I installed my SIM card, made the necessary APN changes, and it still can't seem to connect. I've tried doing multiple reboots, as well as a factory reset...

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