Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It wont let me set up autopay online. I keep getting a message cannot process that the adress doesnt match?I have looked at my profile and everything matches. The only possible issue is that this phone is for my son so I have it set up with his name ...
I sent a message to the moderators and they got back to me asking for my number and the pin number and since then I have not heard from them and that is extremely unprofessional considering it says it should only take them a few hours. But anyway any...
So I switched from Public to Freedom awhile ago, however between rough times with finances/work I've had an inactive FREEDOM line for roughly 6 months now, with that and the Stress of the Holidays just slowly passing us, not even 2 days ago I acciden...
Hi all, I'd like to purchase a data add-on for Jan 10-11 for use in Vancouver (I'm originally located in Ontario), and a US Roaming data add-on for Jan 12-15.Would I purchase these online right before leaving? I'm not sure how long it needs to become...
So if I'm on the $30 prepaid plan without autopay and I refer a friend (or myself) and get the $25 credit in my account but I don't topup to the required $30 next month, what happens to my account? Will the phone number no longer work?Will it work by...
Hello, i am facing a weird issue. I have no network and when someone calls it says 6umc2 something like that. My phone is xiaomi redmi note 5 pro and its unlocked and its has miui global edition. I hace tried using sim on my other phone which is sa...
I purchased a $20 add on for talk, text and 250mb data yesterday. I flew in to Fort Lauderdale today but my phone keeps saying ‘No Service ‘. I have restarted the phone and also enabled the roaming but still the same.
Hi, Just joined Public Mobile for the first time and having some troubles. The Phone I'm using was previously on Rogers (Canada) locked. I got Rogers to unlock the phone which has been completed as the phone now reconizes the Public Mobile sim card....
It keeps saying I need to reset my password. I checked my email for more instructions but alas it sez timed out. Just wanted to check my account
When I signed up with public mobile last month, there was a promotion on that stated that I would receive a $25 discount on my bill. I don't see anything about this when I sign in, as it is asking me to pay the full $40 for the month. How do I collec...
I am on the $ 10.-/ 50 min. plan as well have the 200 min. add-on. So are my 50 minutes used up before my add-on minutes are used? How do I find out how many minutes are left in either plan?Swiss
I set up my new account (with the $40 per month plan) about a week ago and thought I would be receiving a $10 per month credit for the first six months but it is not showing up on my account. How do I get the promotional credit applied to my account...
When I reach my 5GB data limit in a month, what happens? Does the data services just stop or do I start accumulating extra charges without being notified? Thanks.
Help, if anyone has a suggestion then please let me know. Here is the story. I went to London Drugs in Langley BC to transfer my number to Publicmobile. During the setup, the publicmobile system crashed and the account was not created. The Lond...
Hi all,I was trying to activate my SIM card, but at the last step, it gave me an error and I had to start all over again. However, when I retried, it said the SIM card was invalid. I checked my credit card and I’ve been charged the monthly plan fee, ...
Has anyone else had issues with reply from moderators?? I’ve sent numerous messages about my account being suspended even though my account is 0.00 and my payments made. Why is it taking so long for them to get back to me ??? Well over 24hrs
Hi All, Just joined the community. Switched from Fido yesterday but I can't receive calls. Everything else seems to be ok I appreciate all the help. Thanks
Greetings public Mobile team, I have a Samsung galaxy S7 and I have been using public Mobile in the past and I moved from Tell us to public Mobile 3 months ago at first I could easily activate my phone plan at the store but now even though my plan ap...
Just switched to a OnePlus 6 from a OnePlus 3T (which worked great on PM). I've done a search and all the solutions seem to be about iMessage issues on iPhones. No iMessages installed. I'm thinking an app is trying to send a message to the States, bu...
Can I use a PM sim and Koodoo sim concurrently on a Blu Life X 3 dual sim phone. I know it is a dual standby sim. I have used two sim cards from two difference providers before, but not with PM
I can’t receive calls but i can make outing calls
Hello. I need a help of a moderator to port my number from Koodo prepaid. Please advice. Thanks
I set up my account and, activated my sim and also went through the steps to port my number and my number has still not been ported It has been over an hour!
I'm on auto-pay and because my credit card expired in September, my plan didn't auto-renew as it should have today. I've tried many times to "replace my card" with the new expiry date and CCV but every time I do so, I get a message that the site is u...
I ported my number from Bell yesterday and can make calls, receive and send texts but cannot receive calls. The calls go straight to my old Bell voice mail. Is there a way to connect with the appropriate moderator to get some help.I have called Bell ...
I'm trying to activate a new SIM card, but when I reach step 2, the dropdown for city/region doesn't work when I click it. I've tried it with Chrome and Safari and the same problem persists. Any help?
I can't get into my online profile too make a payment is there a way to reset it?
Hi All, i ported my old landline from telus yesterday. it worked immediatly or so i thought.i can call out, end and receive texts but when someone tries to call me they get the error message: 8uv2 your call cannot be completed as dialedI had a look a...
Hi, A friend whom uses Public Mobile topped up their account for $30, as asked for by Public Mobile to pay for their service, but they told me they got a text saying they don't have enough funds on their account to pay their bill. I figured that Publ...
Hi, read few a few topics but still confused. I bought this plan and wondering how it works. From what I understand I can call within Canada to a Canadian/ us number freeincoming calls from us and if I am in us, there is roaming charges. Texting wit...
