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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation error and no service at all for a week!

Hi @Mary_M @Shazia_K @Saray_O, I tried activating my sim, but my phone is not working. I've had no no service at all (no calls, no texts, no data) for a wee! Can you please resolve this issue? It has been a week since I sent a message about my activa...

Registered with a wrong email.

Hello I registered the public mobile account with a wrong email address. I cannot log into my account because it has locked itself out. Is there any way to reach out for help?I cannot email the public mobile customer service center because they requi...

things are getting better

Just by the look of the post's on the board, things seem to be coming back to normal, so I think we all owe a big Congrats to all the Mods, and senior people on here for there help the last 3 weeks.....

Unable to login or contact customer service

I am a new PM customer. I tried to login to pay my account balance but the system did not accepted my email/password.I then tried to reset the password but the system failed to recognize the answer I provided for the secret question and ultimately lo...

Port successful, Wind service cancelled but number not ported. Port stuck?

Hello, I recently convinced a family member to switch to PM but something had gone wrong with the port and I am now really worried that we lost their existing Wind telephone number. When they ported their number from Wind on the PM website, they got ...

What's the latest one can be on a payment?

I'm in a bit of a snag financially. My next payment date is on the 16th and will be about $200. Unless I can find a job or sell off a couple things I own, it's likely that I won't have the money to pay the bill until January 1st, when I get another s...

Resolved! No incoming calls for 2 weeks or texts

My phone has no been able to receive calls or receive texts from any number since I switched over to Public Mobile from Freedom Mobile, I have waited 2 weeks I am still paying for my old carrier along with the Public Mobile $120.I have tried emailing...

Can't make or receive calls or text messages

I am unable to make and receive calls and text messages, my plan is paid and I have unlimited talk/text province wide with 2GB data... can someone please help me resolve this issue!?

failed activation 1 week ago.

Here is a summary of what i have sent mods over a week ago. "I tried opening a new account with sim for the $40 plan and am planning to port over later from koodo. On the last page, i got this error: Sorry, your account activation request has failed...

I filed a complaint with CRTC and got almost $500.00 awarded from Cellphone company

PM didn't reply yet from my email two months ago when service was disconnected, as well as a private message quite a few weeks ago as well as posting here online on the community weeks ago. My phone is almost brand new and worked great with FIDO but ...

Can't make or receive calls or text messages

I have service but I am unable to make or receive calls and text messages, also I am unable to check my voicemail... Any time I try to make a call it says "calling is not included in your plan"! Can someone please help me with this?

My solution to porting

I have moved over 6 people during the recent promotion. All from Koodo, 4 on Koodo Prepaid, 2 on Koodo Postpaid. None of the prepaid accounts would port. Both of the postpaid accounts port without issue immediately So I involved the MODs to help wit...

Porting not complete

Hi there, I registered 2 phones a week ago (sunday) and their ports weren't successful. I've sent an email and pm'd the mods here with the message still saying "not read". Not sure how long we're supposed to wait for a reply, but i'd say a week is pl...

Switch to 4gb for 120$ has been over a week and no response help

Hello, I ordered my sim card before November 20th and activated my sin and pm before the end of the promotionb but it seems pm signed me on for only 2gb. I read that they were honoring the promo for those who ordered a sim before the 20th. I PM a mod...

Resolved! Waiting for response

Your support request (#0748-3533)Can someone respond please. My account was deactivated and I couldn't change to the 38 4gb plan. Been waiting for a response far to long. Good thing I didn't port my number as I would have been without service for a w...

Resolved! Porting Number Issue from Koodo Prepaid

Edit: This is a post of mine from 3 years ago and I have another issue porting in. I should have created a new post, SORRY! I am copying the reply I made further down below into the original post so it's not ridiculously confusing. Mods, please feel ...

Porting issue - number didn't go through

My number hasn't been ported through and I still haven't heard back anything from PM. It's been over a week. I'd appreciate it very much if a MOD can help me to resolve the issue.

Porting my old #

I got my sim in the mail on the 17th, have been trying to port my old number from wind. Posted on forums, sent them a ticket and even messaged a mod. I'm paying for 2 phone lines right now and have had to go back to my old sim because of this issue...

How to change the phone number back

My kids mistakenly changed my public mobile phone number today and can you please help me to change it back? Many Thanks

Ordered a sim card on November 7th and it's still not here!

Hi! So I ordered a sim card for my brother on Novemeber 7th and I got an email saying it shipped on the 9th. And yet, I still don't have it yet. I've ordered 3 other sim cards, and none have taking this long, so I'm not sure what's going on.I ordered...

Number still not ported, 8+ days since signup

Hi @Shazia_K, @Saray_O: I signed up last Saturday and also put in my port request the same day. You contacted me this past Thursday that my port request was put in.Its been more than 72 hours and my number still hasn't been ported. I appreciate your ...

Port incomplete....Bell Voicemail issue?

Hi, My husband ported my Bell number over on the 19th. There were some initial issues with the account activation. Noticed that the fee was processed on the 21st and decided to try the SIM. The SIM worked (I thought) because I could make calls, and...

Mobile App

It'd be useful if PM have mobile app since all of us are self serving. Will PM have its own self serve app launching soon?

Unsuccessful port. 1week+!!!!

Terrible customer service from Public mobile. I have emailed them a few times. Explaining in great detail what my situation is, the entire process i went through, all the numbers they need and was not contacted. So i work as a litigation lawyer and n...

Disappointed. No Customer Service at all.

To all of those whom are thinking to switch, keep in mind that that it is almost impossible to have a reply from customer service. I have PMed 2 mods 4 days and 2 days ago with an "URGENT!!" subject line and never heard back, so really don't expect t...

10 Days and the Issue still remains. Incomplete Port.

I have transfered services from Wind to Public Mobile for 10 days now and I still have the same problem. I cannot recieve incoming calls. I have a support request (#2694-5408) for this problem already, asked for help from the community a while back (...

Error Activating at Payment Screen Bank sees it

Trying to figure out why daughters new iphone works with my PM sim but cant get past Payment screen to activate her new sim.I am using my visa debit which works fine on my account. Its been since the 19th. Bank can see attempts from their end.

(12gb fall promo) So disappointed! Almost a week with no response!

This is definitely the worst customer service i've experience. Sent a pm to a moderator whose name i wouldn't menton and no reponse up to now. It's like talking to imaginary people and hoping to hear a response. We the customer deserves better than t...

Waited Long Enough

signed signed up on Nov 16 (12 days ago).When I try to port my number in .I get the following message. We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. I can put in any fake number a...

Resolved! Porting away from PM

If I port my phone number away from Public Mobile to another provider, what happens to the remaining 3 months on my recently activated account? Since PM is pre-paid, would I simply get another phone number assigned to my PM account and SIM? Since my ...