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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment-plan change

Hey guy, I have a question about changin plans/double payment. We went to addon a couple of things becuase we are going to be in the US for the month of April. The regular payment of my regular plan came out Feb23. I then changed the plan by mistake...

Sending private message

I am unable to send a private message. After I joined last August, I had a problem and was able to get it looked after by sending and receiving private messages. When I try to send one to the moderator team today, I get a message “searching for user...

No Service and no customer service?

Hi, I am a new customer to Public Mobile since early February 2019. Everything was working fine and until yesterday when I lost cell service. I have the $30 plan which should have unlimited texts and Canada calling. I am not getting texts and was...

Calls Drop despite US Roaming Package

Hi I purchased a US roaming package and am in downtown Pittsburgh, PA.I can make outgoing calls and I call see they are logged to my account. However the calls are dropping after approximately 29 - 45 seconds. Also someone from Alberta tried to call...

Resolved! Transferring number from PC mobile

Hello who do I contact to transfer number from pc mobile. In the sign up it said to pick a new number then contact after to switch number thanks

Unable to transfer (port)phone number

Hi everyone,I switched from Virgin to Public two days ago and my phone number was not ported although I provided all the information required. I have read all of the advice on previous posts, and nothing has worked. I received a message asking me to...

error message

When I try to call, out a message comes on saying I don't have calls on my phone. I signed up with PM in December and I've received this message 5 times now. I got the $40 package with data, call, and text. Why is this happening? I count on it workin...

Resolved! Two questions about coming over from Telus

Hi, I'm excited about coming over from telus, but I need to figure out a few things first.1) I want to keep my current phone number, at what stage in the process do I do that? After I have a SIM card and a plan activated? 2) I have a small device b...

Can’t Accept Calls

HELP! I switched to Public Mobile almost 24 hrs ago and although I can make calls on my phone, I can’t receive calls, it says my number is not in service and everyone I know has tried test calling me repeatedly. I removed the battery & powered things...

Issues with calls cutting out

Hello, I have been having issues with calls where I have good reception 2-4 bars usually LTE, but the other party says my voice is cutting in and out. I can hear them just fine, but they say they're having trouble hearing me. It's happened with var...

Resolved! Locked out of self-serve account

The number changed on the credit card I used to make automatic payments on my self-serve account. I haven't needed to log into it since it was created, and I don't remember the credentials aside from the email address used. I could use some help.

Resolved! Why no text add on?

Just perused the add-ons and noticed that the only text add available is for a fixed 10 day only US roaming. Is it possible to get a text add on similar to the Voice and Data add-ons?

Resolved! Can a voice minute add on be added to a data only plan?

If a plan does not have voice minutes, is it possible to add on minutes?

Payment Voucher Question

I am in the rpocess of assisting a relative from Newfoundland switch to PM. She lives in Newfoundland and we are ordering her a SIM Card. She doesn't have a credit card and PM uses payment vouchers. Ther is no Londong Drugs, no WOW, no K-Mobile, no ...

Two accounts missing 10$ promotional credits for March

I just found out aside from my current account, my other account is also missing the 10$ credits. Does this happen only to me, or someone else has the same issue?Since I clearly remember the credit should be applied at the beginning of the month.@CS_...

Resolved! Friend Credit

Hi There, My friend referred me to Public Mobile. How can I get him his referral credit? Or what should I tell him to do to get it? Thanks in advance.

transfering to a new sim card

how do i change my number over to a new sim card after losing my phone

How do I get a refund for my payment ??

Hey guys.I'd like to know how do I get a refund for a 30days plan that my wife signed up to.The service was good for 2 days and then it got cancelled/deactivated for some reason and nobody seems to know why.In my wife's Self-serve account the service...

Resolved! invalid sim

@Team_Moderator, Hello, I purchased 3 sim cards today for 3 different phones, when I first put in the sim information for the first card I accidentally pulled out a different sim card and put it in my phone. I easly just put in 'change sim #'. No pro...

The old $45 plan

I have been a PM customer for a long time. Right now I am on the plan below.Isn't it a bad deal considering what they are offering right now?$45 Canada-wide Talk + Text + 1GB DataThis also includes:Unlimited Canada-wide Long Distance Unlimited globa...

US add on stopped working

Bought US add on and worked while driving tthroug Vermont and new Hampshire. But when I got to destination in Maine it tries to connect through Northeast Wireless but says my sim card does not allow connection.This add on has worked fine for me in th...

Account disabled

I was on the last day of the month on my plan so I went onn the self service webpage and added $30 with my visa debit. I forgot to add a plan. The next morning when I realized my phone was cut off I tried to log on and it said my account is disabled....

Add On Problem

I have a $20 plan (unlimited texting). I purchased Add on (200 min US and Canada Long Distance) for $8 but still I cannot make a call. Any solution on this please?

Noe seeing my rewards

I m not seeing rewards, $10 promo and $2 auto pay.??I change from $35 plan to $30 plan .

Any chance for a competitive response on the $15 plans?

Lucky Mobile has a 500 MB Canada-Wide Data Only Plan for $15 a month. There might even be a possibility that if you go over the 500 MB, you are throttled to 128 kilobits a second. https://www.luckymobile.ca/shop/plans/prepaid For $15 Chatr offers100 ...

Unable to subscribe, Terrible service at Walmart. Please help me activate the flash promo another wa

I have now been unable to join twice now because of the terrible service at Walmart. The first time I went they where closed (7pm). They shuned me there before for asking about public because they want the commission from other companies. I wouldn'...

Resolved! Amount Due says $150 and Available funds $0 but I had already paid it all on the first day

I bought a 90 day plan that cost $150 and have been using it with no issues since the first day. Now that the 90 days are coming to an end I wanted to add another month, but I noticed that it states the amount due is the same value as what I had alre...

Double charged

I have been double charged on my credit card for my monthly bill..what do i do

Resolved! Did I get cheated by the Wowmobile retail dealer?

Hello all, I went to a Wowmobile dealer in West Vancouver to take advantage of this Public Mobile deal: the Public Mobile offer was that I would pay $0 for SIM and $0 for the first month of the plan if I activate a Public Mobile plan on March 9 or M...

Incoming calls not working

Hi, My phone number (number deleted) I portend number from Chatr to Public Mobile on March 9, around 7.30 pm at The Mobile Store Whitby. I am able to make outgoing calls but can not receive Text and Incoming calls. This is frustrating. I also did the...

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