Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello My plan renewal was yesterday and the payement was effectively made. However no changes were made! Can anyone help please! Thanks
Hello,I would like to know if the rewards for referals or any other rewards are affected if I change my PM number (but still keep my account active).are the rewards connected to the mobile number or the account?Is the plan affected in any way when th...
O.K. So I got my new Card, (Which I had to pay for, which is not fair seeing I need it to keep my phone going!!) And yeah my phone is working again. But I did have to go almost 16/17 days without a phone. Will I be compensated for both the card and t...
My girlfriend's phone hasn't had service since she switched over, and from our own investigations, we're all set but just need a PUK code from Public Mobile to finish the switch. Can a mod please take that minute and just look it up? All the required...
Hi @Shazia_K, I know you must be busy, but I sent you a private message this morning with my information to port over from Koodo. Please help me as my billing cycle is soon coming up and I don't know how to do it without your help. Thanks again.
@Shazia_K I'm not sure if this is common or not, but I have finally got the confirmation that payment has went through to public mobile for the promotion via my credit card statement. Essentially on the last page, it noted my activation has failed de...
Hello,I am a new PM client and I have not had the chance to look up all details yet.I would like to get a clarification what are the surcharges if I use mobile services that are outside the plan and add-ons that have.I like the option to build my ow...
Hi, I was trying to activate a sim card for my friend and I have problems doing it. It does not let me port in his existing phone number or select a new phone number from the public mobile. He would like to sign up for that 4GB provincial wide 40$ pl...
Does anyone know why I am keep recieving pin related SMS. It says that your PIN is XXXX. When I go where all my messages are, I don't see there...please help. Thank you PM community
After two days of trying to get my SIM properly synced, it finally happened last night. Everything was working fine after two days of constant messaging. Now, I cannot send or receive texts. I can't receive incoming calls either. I can only make outg...
It's now been 48 hours since my Fido service was cancelled by PM. My PM sim card provides no service at all. Full rundown:- Tried to activate online a week ago with Fido porting details included (Thu Nov 10). Received a credit card error with instruc...
@Shazia_K, Hello, Shazia, my I get monthly invoice by email for my phone?
Signed up and paid on last Friday. Online port-in couldn't go through. Initial request was sent immediately.Once again, I sent port-in request 2 days ago by email, 3 days ago by PM. All are 'not yet read'.I understand Public Mobile saves cost by cutt...
Last night We have activated a 90 day unlimited usa canada talk plan with 6GB data and unlimited text. My plan cost is $150 plus tax. But I got the following email with a different plan and not able to access my account. Number is not activated yet. ...
I ordered sim card for my dad on Nov 7 and received the shipping notification email on Nov 9 6:53 PM.It's been 11 days and I still haven't received the sim card yet.I sent out the email request on Nov 15 8 am, past 48 hours and still haven't received...
I am writing hopefully to get some answers ... Long story short, I moved from Koodo and using LG G4, when I installed PM's sim ...everything works except data .. I have changed APN manually as well ...did't work Thanks to community help ...they have...
I ordered my SIM card last Thursday (7 days ago). I recieved my receipt and 5 minutes later I recieved an email saying my SIM card has been shipped. It has now been 7 days and I have yet to recieve my SIM card. If I do not receive my SIM card in time...
Been sending PMs no response. This community support is a bit of a joke so far. There needs to be some kind of a support queue setup so requests are handled in proper order. You advertise a low price but can't handle activations!
I just activated my dad's sim to Public Mobile. Problem - He can make outgoing calls BUT does NOT recieve incoming calls.... WHAT DO WE DO???
I have sent the mods a PM on sunday and still waiting but the plan might expire by the time they get back to me, so anyone know if i can just apply for a new number than get my number ported from rogers after? Don't really want to lose my number
Hello, I bought the data-add on. I can see my available funds is $10. But I still cant access data Please fix it.
Hello: I have to admit that community people are helping very well ..I am impressed people are taking their time to reply.. with everyone help I was able to do everthing and my service is up and running. .. Thanks to Mods they are helpfull ..thank y...
I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.I change my number today using public mobile website because my wife needs to get a hold of me. I need my old ...
Hi, I'd like to take advantage of the fall promo but when I try to change my plan the promo won't apply. My current plan won't expire until Dec 29th. How can I apply this?
Hello, I have a SIM and am trying to get the 4GB promo before it ends but it seems my PM account I created (at least a year ago) is not there anymore. I'm quite sure I have the right credentials since I wrote them down when creating the account. When...
My 90 days plan is suppose to be over by Nov 27th but I did the change today. I noticed that the rewards did not apply to the plan I changed and the rewards was removed from account after. Will I still get those and get a refund? Also, is this normal...
Hello,I switched from koodo and followed all the proper steps on the 14. When i ported over my number i got a screen that poped up saying porting complete but its been 4 days and i still cant use anything mo txt messaging no calls and my data does no...
Hello I tried to activate my PORT 12 hours ago, and there was an error message after I was finished and I believe this was the beginning of the end of success. Since this moment I have had INCOMPLETE PORT of my services to PM. I will explain1) I tri...
@Shazia_K She said porting will take 3 days due to technique error,but almost two weeks paased, she never respond any private massage and tag in discussions. Please refund to me and I cannot stand your customer service.attitude
@Shazia_KI had activated my SIM on Nov 7, and had service from Nov 8 at noon until Nov 9 at noon. I then had no service until Nov 10 when I was asked to reboot my phone; this gave me service but no data, no texting, and no incoming calls. It has now ...
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