Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello so I have been having issues with my account. I have emailed Public mobile for over a week with no response. I have waited and waited with no response. I even sent 2 other emails and still nothing. Can someone please tag someone who can help me...
Hey Community... my payment is due today (17th) and I wanted to switch to 90 day billing, instead of the 30 days I'm on now. The plan with 90 days, provincial calling, global texting, and 3GB of data is $111. I have $7 in rewards, so I ended up toppi...
I was wondering, is there an App that can allow ppl to track their device if it was shut off, in case device was lost or stolen?Just curious
Hi. When I call same province starting 250... There is message " long distance charge may apply. ..." May I ignore this message? Or it will be charge extra?Next question: As long as I do not have add on then I can not call to LD right?
I will be heading down to US next month.My question is when is the right time to purchase the addon?Do I do it beforehand in Canada or upon arrival in the US?If I purchase now, will the system ask for the travelling dates to figure out when to activa...
Hi, Been using Public Mobile for a few months now, and I'm just wondering, does Public Mobile also piggyback off of Bell towers for LTE, of is it just for 3G signals?
Attempting to port in a number from Petro Canada Mobility (Ztar Mobile) using the Change Phone Number link in Self Serve. Entered all information Petro Canada Mobility agent told me they would need (and validated the information I have is correct) bu...
Hello, I used to be able to make calls to other iphones in the US, even tho I don't have long distance on my plan. It is my understanding that iphones can phone other iphones anywhere in the world...but for some reason I'm not able to. Is there some ...
Hello,I used to have a plan in 2012 for 25$ per month, where I could talk and send text messages long-distance and internationally unlimited. How can I get this plan again, I haven't found it in the online plan options.I am still in the process of ac...
When I look at my usage, I see things like this: 14/01/2017 12:08 Web 0 MB MB $0.0014/01/2017 12:08 Web 850 MB MB $0.00 The time stamps don't appear to be in 24 hour time, nor do they specify AM or PM. Nor do they specify a time ...
Hello, hope you can help... Been a PM customer for a couple of years, I paid for my plan this month at 25 december on line I was outside the countryI just returned back yesterday. When I tried to use my phone to make a call I got that my phone is n...
Best Buy has some unlocked phones on sale. I am considering the Samsung Galaxy J7 J700M as a replacement for my old Samsung ATiV (curretly on PM). Before I order one, I'd like to be reasonably sure that it will work with Public Mobile. Has anyone...
Hi all, I've been with PM for a month and half on a 90 day plan. A few days ago, my service was down suddently. I got unregistered sim error. I tried on two unlocked phones (both worked before). I also contacted one of the mod and she sent me a new s...
My account is due april 2017 and yet I have no service says I need to purchase add ons
My plan had expired because the online terminal wouldn't accept Visa debit, so I purchased credits at the store. Topped up my account with: unlimited Canadian calling, 4 gb of data and text (this was a seperate transaction from error). My line is n...
Hello Mods, @Mary_M@Shazia_K My current 6gb/90day plan is expected to change to the fall promo 12gb/90days plan on Jan 20th, 2017.Please confirm if issues experienced with users back in Nov/Dec 2016 is fixed? Thank you in advance,
Just wondering how the unlimited canada/us talk plan works. Can call anywhere in Canada/Us from anywhere in Canada/Us? Home province is Ontario. Can call and receive calls from anywhere in Canada and US?If I'm in Florida, can call and recieve call...
Hi All, I am new here. I need to go out of country for 2 months and looking for the best option to suspend my account (not paying for service i am not using) in the same time keeping my plan when i come back to resume it. I am on the 40th day of my...
I'm looking on purchasing a public mobile sim from a friend and he is saying it's purchased during the 12GB/90days period promo period and still qualify for the promo.He said he'll provide me the receipt with the date, but it doesn't have a sim card#...
Hi, I just ported my number yesterday evening and it hasn't gone completely through. I can make outgoing calls and receive texts but cannot receive any incoming calls to my Public Mobile phone. I used a pin number for porting as I didn't have the ac...
Hello guys! I joined Public Mobile back in November and the message said that the porting went through fine,however text messaging and calls don't work.Now that I check my phone settings, it says that I have a different number, which is not the numbe...
I've changed my number by accidentally but i need my previous phone number back. Is this possible?
Yeaterday(Jan 14,2017) I top up my account and changed plan from 30 days to 90 days plan.My credit card is charged $158, but my account next expired day is Apr 13,2017.I think the reason is that I clicked the wrong button when I change the plan to 90...
I just activated my sim and I received an email from Public Mobile saying my account was active but I can't login in to the self serve. It says it's unable to verify my email???On top of that it says that I can't make any calls or texts with my phone...
Activated sim 11jan2017 but got an oops error message. Requested to email pm. Every attempt to contact pm has failed. Please note that I am new to this process. Also note that I am porting a bell land line to pm.pm emails me 12jan2017 stating my pin ...
I am new to PM and want to update to a new credit card. I keep getting the message that my card carrier wont allow. I have talked with them at lentgh and they say it is not a problem with them?I use all the same information that is on PM file and car...
Can we have more than one phone working on this network,i seem to be having problems connecting my new Zen phone 3 Max ,i still have my moto g running.
After I sign up my self serve I got the error message when tap on the "plans and add ons"Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.The other 3 ta...
Hello, my wife just ported over to Public Mobile from Rogers and she is having issues. First off, it doesn't say LTE on the top it says 3G and the data isn't working. When I try to manually update APN settings it only has an option for personal hotsp...
Hi, I wanted to know if public mobile have the option to have the iPhone's visual voicemail. And if it is how to activate it?
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