[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Start new cycle early
Hey guys, I was wondering if I can start my new cycle early. I have the available funds in my account so I’m ready to go. Tried contacting the mods but haven’t heard anything back. Tia!
[RANT] Troubleshooting steps recommended for APN by moderators is wrong.
Warning, this is a rant. It probably won't be productive, so if you have better things to read, please don't waste your time. TLDR; Use the APN settings found in this Knowledge Base article, and go from there. I really hope the moderators here stop...
Forgot password
Hello I am a public mobile user, I went to change my plan but forgot my password and have made a typo when I created my security question. Can someone help please.
Resolved! Adding data for the remainder of this period.....
If I want to add a gig add-on for $30, does that just affect my current period. Or would that auto renew when the next period begins? I would only want it for the next 26 days. Thanks
Paid for Add on plan and not received the service + being charged double
Last week, I was in US for 3 days. I added data and roaming while I was there and was charged $10.I never received the service. How can I get the refund when there is no customer service available?I can see the $10.00 charge on my online stateme...
Resolved! Text message says next payment is due on the 13th. On log in it says next payment is due on the 31st
I received a text message from Public Mobile. It says:Public Mobile here. Your payment is due tomorrow [October 13th 2017] & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserveThis is strange for...
New plan, change through term
I want to try public mobile, i'm curious if I sign up for 1 gb for 30 days will i be able to change throughout the plan if i'm using more than i think i will?
Resolved! Data usage
Hi. I can't find my current data usage in my account. Has the location on this changed? Thanks.
Resolved! Recently transferred my number
A few minutes ago I activated my new SIM, selected my plan, popped the SIM card into my unlocked device and rebooted the phone, and here's what's happening:- The SIM is recognized and I can see that i'm on the Public Mobile network - I can make outbo...
AutoPay Failure
I'm disappointed with PM, as my autopay was set for Oct 11, 2017. My 90 plan was not renewed on this date (oct 11, 2017) and I logged in this morning discovering that my account was suspended. So i of course "topped up" my account in order to use it ...
New Promotions
It looks like PM is doing new promotions now (https://publicmobile.ca/en/on/promotions)!There are:$35/30 days for 1GB data at 3G speed$40/30 days for 2GB (1GB + 1GB Bonus) data at 3G speed$50/30 days for 6GB (4GB + 2GB Bonus) data at 3G speed$45/30 d...
Resolved! Is a data plan required to send mms?
I'm wondering if a data plan is needed to send mms? As all of the pictures I try to send end up failing.The message will try to send for five miniutes and then fail. I'm using a nexus 6p on android 8.0. Any help would be greatly appreciated!
Koodos launched a daily roaming option
Kind of unrelated, but Koodo finally launcher their "daily roaming" plans. Just wanted some thoughts on something like this. Are you for/against daily roaming plans? Is it worth it for those short trips accross the border. Do you think its more conv...
Travelling abroad - Roaming and Local SIMs
Hi, I'll be in travelling to South Korea for a two week period. Would it be best to purchase some sort of Public Mobile add-on (and if so, suggestions please) or better to purchase a local Sim card? Thanks
my date is not working
I think I m over my limit when can get my data back.As soon as I pay for my next payment? When is it going to be?
Paiement vouchers not accepted
I am trying to add a paiement vouchers via 611, they are not accepted. The comunity messages seem to say i need to contact a moderator... Everything was working for the last few years...@PM_Moderators
Any way to report signal/coverage issues?
Is there anyway to report areas of limite or no coverage? I’m pretty sure carriers can fix an issue if they don’t know about it but I don’t see how to tell,Public about their problem areas. inspent thanksgiving weekend ta my wife’s family’s place in...
Resolved! Plan change
My 90 day plan expired today and I was scheduled to change my plan to a 6gb 90 day plan for $135. I have auto pay on so it automatically withdrew money from my account and it just renewed my previous plan.I'm not sure why this happened since my plan ...
Resolved! Autopay didn’t work?
Hello, I had signed up for autopay and was due for a payment on Oct 10...no payment was withdrawn from my credit card. Now my account page is showing that I am suspended. Should I make the payment or is it perhaps on its way? Will I lose my service? ...
Resolved! future plan change pay early
Hi I read a post about if you have a future plan change planned and if for some reason your autopay doesn’t work, and the plan promo is gone by that time, you will miss that opportunity so they recommended you pay a day or two early to avoid this. If...
rewards credits not being taken off amount due
In the overview section my amount due is $120. When I click on my rewards it says $98. Why aren't my rewards credits being taken off my amount due price.
Sorry we cannot complete your call, you don't have an active long distance add-on ..."
I have a plan in toronto and I'm calling a toronto number from toronto, but receiving "Sorry we cannot complete your call, you don't have an active long distance add-on ..." for only that particular number. Please help, as I need to be able to commu...
As Luck Would Have It...
Hello all!! I just thought I would pop on, while using my data, because you see, I split an internet bill and connection with my neighbours two floors above me, and it’s not been working for the last 3 hours! They’re not home at the moment, but for ...
Horrible Service and customer support
Well I have been with this company for about 2.5 months now and it's been nothing but a night mare. I'm paying for 4G service but still only getting 3G service. And your support people keep telling me your working on it but nothing seems to be happe...
moto g5 plus - international version
so i bought a refurbished moto g5 plus.... and sometimes it doesnt work properly and its still under warranty...so i am returning it however its not the international version.. does anybody have the international version? i found a good deal on one.....
Resolved! Data Usage Reset
Hi,I am trying to sort out an issue on one of my accounts. I set up the 90 days 12 GB plan back in July (around July 6th) Later on I had to get assistant in having my plan upgrade from 6 GB -> 12 GB The billing data is being listed on Oct 18 however ...
Data Add on
I added 1GB to my plan for $30 about a week ago. It charged to my credit card, however, I am not seeing any data coming through. Does anyone know what the issue is?
Voice message
I need to set up my voice message with a password
Glitch in paying initiating plan
Hi there, When i signed up 2 weeks ago, it seemed like there was a glitch when I signed up for the recent promo of $47 for province wide and 12GB on a 3 month plan. I got an email confirmation stating that I would be paying $141+tax for the province ...
Resolved! My data is not working, please help!
My mobile data is not working even when it's turned on. Please help
