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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How easy is it to switch from Telus to Public Mobile? Non-techie user here...

Truthfully, I'm not at all tech-savvy, so the DIY nature of Public Mobile freaks me out a bit. I see alot of grumbling in the forums about challenges with customer service, difficulty porting, features not working, prepay renewal issues, etc... so ...

Why are Koodo reps trying to Convert us to Koodo.

I got a call today from a Koodo Rep. stating that Koodo has bought PM and are converting PM over to Koodo. He gave me the same deal $40.00 but includes a free sim for switching over. He even tried to make me commit to making an appointment. So my con...

Resolved! VoLTE and Nexus 5

@CS_AgentI have a Nexus 5 which supports VoLTE; when will you be offering it?Thanks

Paypal payment option in the future?

Hello fellow PublicMobilers, Hope you've all had a great Summer-despite the major cool and wetness. I was wondering has PublicMobile thought of lauching a Paypal payment option in the future? I started to think about this recently because I have a ...

No data on grandfathered plan after missed payment

Hi, I am on a grandfathered $90 per 90 days with talk, text and 1 GB of data with auto-pay enabled.After having missed a payment, my plan was suspended. I paid the next day and the plan was re-activated but now I don't have access to any data. Before...

My Account shows I'm paid up to date

I have auto-pay enabled and my account shows i'm paid in full but when i go to my credit card account online I don't see a debit from Public Mobile. I just need to know if the payment has in fact gone through and the delay is on my credit card side. ...

4GB Promo plan honoured

Hi was a freedom mobile customer who switched last week to the 4GB promo. It was a bit of a rocky start, but thanks to the mods for clearing things up...1) 2 days after signing up, my account was suspended due to the system wide glitch. My account wa...

How do I check how much remaning data I have left?

I think I've looked through all of the self-serve but nothing seems to show how much I have left. I think I've used all my data but I'm not sure

To unblock my account

Hi There,could you please help me unblocking my public mobile account, I have no service at all.

Resolved! URGENT HELP PLEASE, my only line of communication!!

My plan was to AutoPay on Aug16, I was on vacation and went to use phone and it says suspended due insufficient funds, I went to bank they assured me nothing wrong and then I used to make purchase to make sure. *611 told me in on,t needed 22$ so I a...

Resolved! Download speeds on LTE on PM network in GTA.

Hi guys,I'm thinking of switching to PM from FM. My biggest problem with FM has been slow data speed. The most I get is like 8 mbps as my Nexus 6P isn't supported by FM's Band 66 network. I wanted to get a better understanding of PM's network from us...

UNABLE TO LOGIN, unable to speak to customerservice

I am not able to login, not able to reset my account. Not able to speak to Customer service as they dont have access to my account. My phone is a dead brick ......how long to reset my account.... how long for me to make payments..... whats wrong wit...

Login disabled & service not working!!

Why am I locked out of my login? And why is there no emergency service? I am in the hospital & locked out of my login, what can I do??!

Re: Pls. Help Moderators Anyone!

four days now no service, can I get some one to inform me what me what is going on,[Winston]

Self service account lock out.

Hi, I have been locked out of my self-service account. Could anyone help me? Thanks.

No reception + locked out of my account

I have no way of contacting customer support as I have not had reception on my phone for 2 days. I have not moved and there should be no reason for this. I have also been locked out of my online account when I attempted to seak help.

Resolved! Public Mobile has launched Name Display

Just wanted to inform everyone that PM now officially supports name display like Koodo and Telus. I am seeing the name of the caller on my phone now.

Servcies Time and add ons

I put time on my phone for unlimited text and calling and have been waiting now 3 days and my services are still not working . Can someone please help me with this.

Resolved! Data

When I check my profile I see that I still have more 2gb available however I can't acess the internet. I already tried the standard procedure but nothing change.

Still no service!! After Three days

My service was interrupted somewhere in the suspended plan issue. I sent a message to moderator and also posted on the forum with some kudos from members. I have noticed some people posting that their accounts had been reactivated by moderators who...

Re: Sorry we cannot complete your call, you don't have an active long distance add-on ..."

I did changed my plan. Now l am unable to call and receive calls as it says sorry this is a long distance call.....Need help please help me out

Resolved! Locked out and cannot reset My Account Password

I need help accessing my account. For some reason I've been locked out after two or three login attempts. Could I get some help accessing my account?

Re: Sorry we cannot complete your call, you don't have an active long distance add-on ..."

I am having this problem since last 2 days.. pls help?

Payment twice

Paid my bill earlier this monthThen phone cut off and said hadn't paidSo paid second time and phone workingBut my visa shows double payment

Resolved! Re: phone not working

I try all of that and it still say I don't have a active long distance plan,

Please Fix Your System

There are so many good things about PM. But one of the things that needs to be done to make PM even better is a system fix. The glitches should not happen as frequently as they do. This takes the moderators' time away from other important issues. Tha...

Plan change

I was going to change my plan which is more than my current plan is now. When I went through the process it is asking me to pay the full price of the new plan when I just renewed my service yesterday. Is this normal? I was expecting to have to cover ...

Resolved! Data usage

Am just clarifying my data plan. I bought just a few weeks ago, the 90-day plan, with province wide calling, unlimited global text, 3 + 3GB BONUS at 3G Speed /90 days. Would this mean, my data is 2GB per month or is it 6GB total for per month?It show...

Resolved! International Calling Cost Without Add On

I was wondering how much it costs per minute for international calling if I did not buy any add on? For example if I called from Canada to China, how much would it cost per minute? If it matters, both phone numbers were 416 numbers. Thank you.

Need Help with Porting/Activation (from Rogers)

Hi, I am currently under Rogers and I wanted to port my number. I bought the SIM card and I put in all my information under activate.publicmobile.ca. I created my plan and add-ons and when I clicked 'Continue' to '4. Review Your Order', the message a...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

How easy is it to switch from Telus to Public Mobile? Non-techie user here...

Why are Koodo reps trying to Convert us to Koodo.

Resolved! VoLTE and Nexus 5

Paypal payment option in the future?

No data on grandfathered plan after missed payment

My Account shows I'm paid up to date

4GB Promo plan honoured

How do I check how much remaning data I have left?

To unblock my account

Resolved! URGENT HELP PLEASE, my only line of communication!!

Resolved! Download speeds on LTE on PM network in GTA.

UNABLE TO LOGIN, unable to speak to customerservice

Login disabled & service not working!!

Re: Pls. Help Moderators Anyone!

Self service account lock out.

No reception + locked out of my account

Resolved! Public Mobile has launched Name Display

Servcies Time and add ons

Resolved! Data

Still no service!! After Three days

Re: Sorry we cannot complete your call, you don't have an active long distance add-on ..."

Resolved! Locked out and cannot reset My Account Password

Re: Sorry we cannot complete your call, you don't have an active long distance add-on ..."

Payment twice

Resolved! Re: phone not working

Please Fix Your System

Plan change

Resolved! Data usage

Resolved! International Calling Cost Without Add On

Need Help with Porting/Activation (from Rogers)

How to see a new message from a Customer Support A...

Refund request for SIM card

phone does not work....account renewal expired a d...

sim card shows wrong phone number in settings

Short Code Text being Blocked