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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Balance at 0

Hello, My plan has expired. I'm looking to change plan now and made a payment to my account to activate the plan I want. But it does not allow me to change plan as my balance shows at 0. Please help me to change the plan and activate the account wit...

Resolved! Data not working. How can I find out my data usage so far?

My account renews March 16th, but my 90 days 6 gigs plan of data apparently isn't working today. I tried looking on the self serve area and no where does it show DATA usage. Can someone please assist me. Thanks.

Resolved! Additional US roaming 1gb add on

I have purchased 1gb data US roaming add on and have used up almost all the data. Can I purchase additional 1gb block of data? Tried the self serve but it didn't give me the option for another 1gb. I can see 250mb and 500mb though.Tnx

Best way to help other customers

When customers seek help in the forums, the helpers tag a moderator in the thread, provide assistance on contacting a moderator, or both. I am thinking the tagging method is inefficient and the practice should be changed. Invariably, private messa...

Us roaming

I recently added 1gb of us data to my account. I it shows that it is active in my account settings but I cannot use it. I it will not register on any us network. I I even added the US talk text and 250 Mb plan, but it is still not working. I switched...

Resolved! Us roaming

If I get us roaming unlimited talk, does this mean I can call back to Ontario (I have province wide calling) as much as I want? Or it means that I can call any US number only ?

Refer a Friend Credit Taken Away

Hi,I received a text message stating the following:"Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve."However, my sister still has her account...

Resolved! Port Out Number without cancelling acount

Hi, I would like to port out the number currently on my PM account, but i dont want to lose my plan so I would like to get another number on my account after I port out. Does anyone know if this is possible? And if it is not, i have another PM accoun...

new phone not receiving incoming call

Hi new customer to public mobile. just activitaed sim card and account yesterday and unlocked my pphone today. I can use my new phone to make calls but it is not receiving calls. My old phone rings and I can still make calls on it as well. What is...

Resolved! Travelling to Yellowknife

I know Public Mobile will work whenever there is Telus Network. So far, looks like Yellowknife is covered by Telus. Questions: do I have to enable Data Roaming when using Telus' network in Yellowknife? Will there be roaming charge when using Telus' n...

"Cannot Verify Credit Card" error?

Hi, I have paid for my Public Mobile plan many times with my credit card but I am getting this message recently when I try to pay:"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction cou...

Resolved! How long do I have to wait?

Hello community, do I get it right away after I pay for an add-on (e.g. US roaming)? Or there is a waiting period?

Resolved! "priority" to main provider (ie Bell and Telus) on the common network...any truth?

Considering switching from Bell to PM...Called Bell, and their retentions guy said that the service on the 'lower tier' providers on the Bell/Telus network is not the same. Specifically, he said that during load/busy times, one often might not get c...

Resolved! Changing plans

A payment of $57 was take. From my credit card. I logged into myself serve and it's still saying I owe $75. Why?

Resolved! Cannot access Self Service

Hello,Signed up for three months yesterday (2/16/2016) and have not been able to access the Self Service site. I neglected to create a community account at that time, so I emailed a support request (#2831-3650). When I go to the password reset option...

Where do I find the usage for previous period?

Where do I find the usage for previous period? And is there a detail usage as well?

Bill Payment

Hi, i have autopay set up but my account says plan expired and it still hasnt charged me today (Feb 16). I tried to manually pay for the balance but it states my "account already has enough balance"

Resolved! No service for my friend,mods please help!

My friend just renewed fall pmro the day before yesterday, and got no service this afternoon, please help!

Resolved! Plan and Adds On page "General Error"

I am trying to add roaming Internet and text messages to my account (I'm leaving for the US in an hour), but I keep getting this error whenever I try to access that page. It worked fine earlier this week, and I have tried logging off, and tried resta...

SMS/TEXT validation codes not arriving. Facebook.

For a few different things that I have signed up for, they ask (or require) that I supply my phone number so that they can text me a verification code to activate the app/program. This is generally for added security, or to ensure that you're a real ...

Resolved! Can't send text messages on iPhone 7 Plus

Hi @Shazia_K, I'm posting this on behalf of my uncle whom is having issues trying to send text messages on his new phone. He is an existing customer and bought a new phone that was originally locked to Fido and was later unlocked by Fido. He swapped ...

Telus/PM VoLTE now supports iPhone 6-7!! EDIT: BC, Alberta, Manitoba!

Just got off a call yesterday and noted it sounded a lot clearer. Hurrah! http://www.telus.com/en/bc/support/article/how-to-use-volte

Your account has already enough balance

Hi. My account has been suspended even though there is a valid credit card number on there...auto-pay should be on...its been autopaying for many months and never had any issues...credit card is also valid. When I go to make a credit card payment in ...

Resolved! Fall promo plan

I am on the 12GB / $120 fall promo plan.I was wondering if I can change just the calling portion of the plan while keeping the 12GB data.While comparing other plans, it seems that the unlimited USA/Canada calling $10 / month more than the Province W...

Resolved! Wrong amount Taken from my account? / whats this about switching to Koodo?

hello everyone, i just had a payment come off my account on feb 14th, and i believe the rate promo wasnt applied, as i was sure i had paid my phone by aug ahead of time....but i think the promo plan didnt come off with the discounts.... who can hel...

Resolved! Adding someone to the friends list

Ever since the community forum took on this new format, I have not been able to figure out how to add someone to my friends list. It used to be so easy to do. If any knows how, please share. Thanks.

Auto pay Works!

I have yet another account that went through renewal successfully via auto pay. This one was a real test of the systems as there have been feedback that the payment system doesn't like seeing more than two accounts being paid with the same credit ca...

No email received for self serve account password reset

I have tried to reset my password for my self serve account. I followed all the steps and I have yet to receive an email to complete the password reset. I tried 2 times and have been unsuccessful. I am now locked out of my account. Can someone help m...

Reset password

Hello trying to reset my self serve password. Don't know my security question

Resolved! Error on page when visiting when trying to change plan

I got the reminder to pay for my plan but when I login to PM and click the "Change my plan" button I get a "Sorry! We are having trouble with this page. Please try again later." error on this page: https://selfserve.publicmobile.ca/Overview/plan-and-...

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