Plan expired?

[uprite]

Hi all,

Logged into my account today and it states that my plan expired. Visa and

Mastercard had issues with processing transactions today.

So I paid just in case the auto payment didn't go through. I don't want to lose my sweet plan. Am I okay or did I lose my rate?

[uprite]

Thanks all. I just left it and it resolved itself. I will know what to expect the next time.

[srlawren]

@uprite is everything back to normal this morning?  If everything is fine, please stop reading here.  If by chance your services aren't working, please do this:

You will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.

In your message please include:

• PM account email address
• PM phone number
• Detailed explanation

Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.

[CalvinW]

This has been an ongoing issue. It seems PM has given up, maybe this is a sign they will be closing soon so they won’t  bother fixing it 

[will13am]

The best policy is don't look, don't touch during renewal time.  Seeing this kind of errant information triggers a desire to intervene which results in a complete catastrophe.  Public Mobile is aware of the issue and the problems it can cause for customers.  They seem to be happy to leave it as is. 

[NDesai · Accepted solution]

@uprite Don't worry. This is normal. As long as you have the service working, you are fine. The plan will renew over night and the status will update in the morning.