Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi All, I will be travelling for work and was wondering if it possible to suspend my account?If it is, how do I go about doing this and how much does it cost?Thanks.
Overall, the best part was not having to worry about if your data was on off, airplane mode, etc because there is no data roaming or service overseas.A couple times during our Portugal trip though we needed a phone and I was unable to use mine in a p...
Hi, i cannot remember my daughter email account, and i change my credit card, so her phone is not working since i cannot change my card number in her account, can someone reset the account with the phone number?
Has anyone since changing to new 3g plans notice you can't send MMS over it? Ours say they fail always , even the description Google gives it says " enhanced features on supported carriers" before I changed to new 3g plans it worked fine on both my w...
I am currently on the 4gb for $40 prepaid promotion plan and I have the payment option on autopay. I am going to be travelling out of the country for a few months and would like to continue using this plan when I come back, If I disable autopay or in...
Hi,I changed my plan yesterday night to the most basic, thinking it would take effect at my next billing cycle. I had the 135 dollar plan that included everything I needed. I was under the assumption it would last me until September, as I prepaid for...
My bro is visiting from out of town for a couple of weeks and I wanted to grab a sim with talk, text, and a little bit of data for him. Looks like Freedom Mobile cheapest route @ $30 a month for unlimited talk, text, and 250Mb of data? Lowest PM pri...
Hi!I renewed my plan (albeit a few days late due to lack of funds) and I was charged $37 less Autopay Reward for Provincial Calling and Global texting (the old price!). As soon as I paid, I noticed that the options I have are now priced at $32 less A...
Hi, Could I have someone enable my 1 GB addon that I purchased to my account? Thank you Shiraz
Hi i need an admin to reset my password, the link i recieve doesn't let me reset. Thank you
So I have an amount due right now. I have setup autopay so that I get the reward. The next payment date is in October, should I pay the amount due right now or will autopay automatically pay it off on the next payment date? I'm worried about my plan ...
I'm in and around Vancouver, BC. Some time ago, when I was in southern Surrey, BC, my phone gave me a "welcome to the US" text message. Frankly, I forgot about it. South Surrey is close to the border. Today, in my home in New Westminster, BC, I woke ...
I woke up this morning to a phone that did not work. My on-line account profile says " Your account has been suspended. Make a payment to reactivate your current plan. " My account page shows I am signed up for Autopay, not sure why my plan would b...
Two day now and when I try to make a call I get a text saying Mobile network not available
I'm trying to get in touch with a community moderator and send them a private message. Does anyone have a link to one? Or a thread that I can reach them on?
I'm a new user and just bought a public mobile sim and paid for a plan. I wasn't able to have the plan work for about 2 weeks now. And would like my money back. who and where do I get help from?
I would like to ask if I purchase the Data Add-on (1Gb) + US Talk, I would be able to make calls to Canada and receiving call from canada while im in US right?
I added $20 to my account then selected the 1gb data add-on and $8 for us talk(10 days),my question is if my plan is going to automatically switch to US service when I got there?
Msg shown as "tethering function is not allowed. Please contact Telus." Can you help?@Saray_O
Has anyone noticed that the community badges have not appearied this month? or do they typically show up later in the month?
@Jeremy_M, Hi Jeremy, I sent you a private message on my wife US Roaming add-on is not working. Appreciate if you can check on this and advise. Regards. Vrance Lam
Anyone having issue when Wifi hotspot is enabled, others devices connected has no internet connection? Devices can connect fine however can't access the internet,it was always working but not today?
Hi everyone,Happy PM customer here since last year. I thought I'd try to use an older Nokia model for a little while, so I swapped my SIM card out of my Android phone and into an unlocked Nokia 5320 XpressMusic (http://www.gsmarena.com/nokia_5320_xpr...
I've been trying to change my plan to text only for one month for a few days now. The site always reply that it can't process my request and try again later.
Hello, My plan was supposed to expired on 7/August/2017. I have changed my plan and updated my account. It was reflected in my account that the plan has been changed. I also provided my VISA card number for automatic payment but it did not charge my ...
Help! I have managed to lock myself out of my account and I set up my elementary school as the password question... which I thought I had entered the right answer but seemingly not. Any advice?
I will be travelling to the US and am planning to purchase a US talk/Text 10 day addon ($15) along with the 1GB US data 10 day addon ($20). While i'm away, if i require more data, can i simply just purchase another 1GB US data addon @ $20 (or any ot...
I've got a data only plan for my iPad (Pro 9.7) and I'm trying to set up a hotspot on it but my iPad won't let me. Pressing the "Set up Personal Hotspot" button brings up a dialog that says "To enable Personal Hotspot on this account, contact TELUS"....
@CS_AgentI bought the US talk, text, and data plan for a trip to the US a few weeks ago. During my stay south of the border I had to make a few very important scheduled phone calls to Germany which is why I had bought the $ 20 add-on. Since I also ha...
Hi, I wanted to change my plan to 30 days, Unlimited provincial talk, Unlimited international text, 1Gb of data, 3 choices discount for a total price of 47 dollars, but unable to do so. Money were added to the on the account. Can you, please, assist ...
