[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plan change
My 90 day plan expired today and I was scheduled to change my plan to a 6gb 90 day plan for $135. I have auto pay on so it automatically withdrew money from my account and it just renewed my previous plan.I'm not sure why this happened since my plan ...
Resolved! Autopay didn’t work?
Hello, I had signed up for autopay and was due for a payment on Oct 10...no payment was withdrawn from my credit card. Now my account page is showing that I am suspended. Should I make the payment or is it perhaps on its way? Will I lose my service? ...
Resolved! future plan change pay early
Hi I read a post about if you have a future plan change planned and if for some reason your autopay doesn’t work, and the plan promo is gone by that time, you will miss that opportunity so they recommended you pay a day or two early to avoid this. If...
rewards credits not being taken off amount due
In the overview section my amount due is $120. When I click on my rewards it says $98. Why aren't my rewards credits being taken off my amount due price.
Sorry we cannot complete your call, you don't have an active long distance add-on ..."
I have a plan in toronto and I'm calling a toronto number from toronto, but receiving "Sorry we cannot complete your call, you don't have an active long distance add-on ..." for only that particular number. Please help, as I need to be able to commu...
As Luck Would Have It...
Hello all!! I just thought I would pop on, while using my data, because you see, I split an internet bill and connection with my neighbours two floors above me, and it’s not been working for the last 3 hours! They’re not home at the moment, but for ...
Horrible Service and customer support
Well I have been with this company for about 2.5 months now and it's been nothing but a night mare. I'm paying for 4G service but still only getting 3G service. And your support people keep telling me your working on it but nothing seems to be happe...
moto g5 plus - international version
so i bought a refurbished moto g5 plus.... and sometimes it doesnt work properly and its still under warranty...so i am returning it however its not the international version.. does anybody have the international version? i found a good deal on one.....
Resolved! Data Usage Reset
Hi,I am trying to sort out an issue on one of my accounts. I set up the 90 days 12 GB plan back in July (around July 6th) Later on I had to get assistant in having my plan upgrade from 6 GB -> 12 GB The billing data is being listed on Oct 18 however ...
Data Add on
I added 1GB to my plan for $30 about a week ago. It charged to my credit card, however, I am not seeing any data coming through. Does anyone know what the issue is?
Voice message
I need to set up my voice message with a password
Glitch in paying initiating plan
Hi there, When i signed up 2 weeks ago, it seemed like there was a glitch when I signed up for the recent promo of $47 for province wide and 12GB on a 3 month plan. I got an email confirmation stating that I would be paying $141+tax for the province ...
Resolved! My data is not working, please help!
My mobile data is not working even when it's turned on. Please help
LG V20 data issue
I recently bought an unlocked LG V20 LS997. I've set up APN as per https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26 BUT I am consistantly having connectivity issues. Apps like banking app...
Resolved! Unable to receive text messages
Hello, I am able to send text messages but not receive texts as of this morning. A detail that may or may not be related is I had a US roaming add on that just expired today. Anyone know how to fix this? Thank you!
Can't view acct details
@CS_AgentI keep getting the following error when trying to view my account details. Tried logout and log back in, and tried private browsing mode, didn't solve Generic ErrorOh no! It looks like something went wrong, but don’t panic.Log out and then l...
Resolved! Porting out
Hey guys!So i got a public mobile sim a month ago and don't have a Canadian credit card, so I couldn't pay online. The closest voucher store is about 1.5 hours away by public transit, as I don't have a drivers license. So i asked a friend to pay with...
Resolved! This company is amazing
Resolved! No renewing while having enough available funds
I was wondering, is there a way to not renew your plan (and to go in suspended/expired status) at the end of your billing cycle while having enough available funds to cover the renewal? If possible, I guess you would have to contact the mods beforeha...
Resolved! Future dating...
One question I have...If I future-date a plan change, and then I don't pay to renew my service (ie my account goes suspended/expired) what will happen when I do renew my service (obviously within the 90 day period)?Will it change to the future-dated ...
PM community notifications are taking a break
At the moment, it seems that notifications for any community activity aren't being generated, at least not for my account. I made a couple of posts and received bravos, but the usual notifications were not sent to my e-mail. I know it's not an issue ...
LG V20 won't send MMS
I recently bought an unlocked LG V20 LS997 and I can't send MMS - I tried multiple solutions I found here in the community and none of them work. I've tried settings from this post: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updat...
Unable to call( it says unable to connect mobile service)
I cannot call with my phone anymore and It says unable to connect to mobile service. I payed the fees. I do not understand why I cannot call anymore eventhough I PAY every month. Do I need to change a new SIM card??? Please help
Resolved! Bill/Receipt for payment?
I was just wondering if it was at all possible to see an itemized bill within my account that I could print out? I was just hoping for a receipt for tax purposes but I can't seem to find anything that fits the bill. Thank you!
Happy Thanksgiving!!
Happy Thanksgving to all community members, PM staff, mods and your families!! Thank you so much for all your hard work and great support. Have a Happy Thanksgiving!!
Need to updaate CC info but I forgot my password! (need to change it ASAP)
I have been trying to change my password for my account for a couple months now, Publicmobile only sent me a reset-password email once, and that was after a week I requested it... (so it already expired). After that I haven't gotten another email It'...
Unable to Verify credit card
Both my phones were set up with Autopay. I think its been 6 or 9 months as we renew for 3 months at a time. This time around the phones didnt renew on the credit card stating that it cannot verify the card. I called Visa, they said they cansee Public...
registered but no confirmation email
Hi there, I have registered for Public Mobile, bought the SIM card, received a phone number and activated my account. However, I was told I would receive a 6 digit code as confirmation by email and have not received anything yet. Could someone please...
selfserve
I can not access my selfserve account, and I need to change my plan because I can not make or receive any call.
1 Year of savings with PM
So, as I near 1 year with PM, I thought I would take a look and see what my wife and I have saved over a year against what we would have paid for the Year with Rogers. So we have 2 fall promo's also purchased $8 LD and a $15 LD and a $20 US addon. ...
