Why am I paying more than I am suppose to for voice only plan?

[anh0828]

Hi Moderators, 

I noticed on my plan I am paying $76 every 90 days mean while its suppose to be $60 for 90 days. please help, 

Thank you. 

[wetcoaster]

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@anh0828 wrote:

Hi Moderators, 

I noticed on my plan I am paying $76 every 90 days mean while its suppose to be $60 for 90 days. please help, 

Thank you. 

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@anh0828

It looks to me like you signed up before September 20/2017, when the new pricing came into effect. PM (and as far as I know any other provider) is not applying the lower price to your account automatically - it's up to us price savvy consumers to check the announcements regularly for the best available deals and act accordingly.

To take advantage of the new, lower price without forfeiting your current balance I suggest that you future date the plan change in your self serve account. So on your next renewal you'll be charged the new amount.

(This picture of the plan selector shows a slightly different plan, but the red circle is where you find the "future date plan change" button.)

[ShawnC13]

@anh0828, How long have you been with PM?  Just wondering if this is your first cycle with PM did you add any LD packages?  If you did ($60 +$8) * Tax =$76.16 or $76.84  depending if you have 12 or 13%.  Could this have been it?

[stonechucker]

Is there a chance the plan used to be $76, and the plan has recently been changed to a new, lower price?

PM does like to change plans frequently, as we’ve seen in the past 6 months or so, this could be n example of such a change.

[NDesai]

@anh0828 You will need to send a private message to the Moderator_Team with your account details to get this corrected. They will get back to you shortly. 

[anh0828]

its the same plan I am trying to switch to, unlimited provincal talk plan for 90 days, its suppose to be $60 but I am paying $76. 

[ShawnC13]

@anh0828, I would login to self serve and see what plan they have you on it should list right ont eh over view page what plan you are on.

[anh0828]

I am on a odd $76/90day plan right now, I thought I had signed up for $60/90day plan unlimited  provincal voice. 

[NDesai]

@anh0828 What plan are you on and how much rewards are you earning?