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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is Asus Zenphone 2 (ZE551KL) compatible.

My phones IMEI is listed as not found with the Public Mobile checker. I read here that as long as the network frequencies match the ones used by Public mobile, but I want to check that the Asus Zenphone 2 (ZE551KL) shown here is compatible before I s...

Resolved! Changing payment method

Hello. I want to change my payment menthod. I checked it on my account via payment tab > manage autopay. There's an option which says "remove autopay". I just need to click this button and put my new credit card on my account? I assume, I won't lose ...

Bravo points

I've received 10 bravo. But In my self serve account it says I have none. Why does that happen.

Resolved! Can't receive incoming calls.

I'm able to.. Text, and receive texts. Can't seem to call out, Only number that works is *611Unable to access voicemail- beeps three times then hangs up.Once I call my number from a different phone it go's straight to voicemail.Am I the only one expe...

Mobile Phone Protection Service - Asurion?

Hello, This is something new to me and I'm not sure how it would work, but has Public Mobile considered offering phone protection plans? I was just made aware of Asurion and they apparently seem to offer protection against loss, theft, damage and ma...

Resolved! Do I have to unlock a Telus smartphone before coming to PM? Help please.

Hi all, I got a Telus phone, Nokia Lumia 620, wondering if I have to unlock it before heading to PM? I entered the IMEI code on the PM website, it showed the phone is compatible to PM network, but do I still have to call Telus to unlock my phone? An...

Resolved! SIM card fee? Answered.. thank you!

Hi all, From researching on public mobile.. it seems that in addition to the cost of having a voice/text/data plans.. one would also have to pay an additional $10 fee for being able to use the SIM card every month. Is this correct? So for example - i...

I cant change m'y old phone number

Hi i change from koodo to public and im not able to keep my old phone num!!they give me à new one and i cannot transfer to my old one !!help

iPhone Frustration

This is just a rant.Full disclosure - I use a Nexus phone and I'm used to being able to tweak anything I like. The important info - last night I added an iPhone 6 to PM. The device was originally purchased directly from Apple... unlocked!Last night I...

The New VM System And The Number Of Rings

Hi,When my PM phone was supported by the former voicemail system, it rang 4 times before the incoming call was forwarded to voicemail. I didn't regard 4 rings as sufficient; as a result, I increased the number to the maximum allowable, namely, 5.When...

Resolved! Account suspended

HelloMy account is showing as suspended. Can you please check and reactivate it?Also, in the transaction history I can see the payments that I've made however they are not getting reflected into balance history.

Voicemail

My husband has PM like me, but he can't get his messages, we called 611 went through the steps to change his pw to his phone number and when we call voicemail and punch in his number it says the mailbox number is invalid. Anyone know how to fix this?...

Account still suspended

Topped up my account 1 day after my renewal date and the account is still susoended..

Hello Beautiful PM Members. Question :)

Hey there Public Mobile Community. So I have a question... I will be going out of the country on Thursday and I have a feeling people will be trying to text me while I'm out of town. Anyone have any way to set up an Auto Responder while I'm out of to...

What bands frequencies belong to, and AWS, what types Telus...

I just need to ask this, as I believe this is somewhat academic as well as critical: Since there is bands I-IV or is it V or VI, what's major difference between them, and its relevance, as well as which one's Telus/Koodo/PM uses at the moment, is it ...

Phones locked to Telus WILL work with PM?

Just wanted clarification, thanks.

Alcatel Onetouch A392A. Can't Send or Receive MMS Picture Messages.

I have a flip phone. The Alcatel Onetouch A392A. I also have Canada-wide unlimited text and picture messaging. I have found the PM network's MMS APN settings online but I cannot figure out how to change the APN Settings on this flip phone?

Resolved! Replacing Phones Motherboard

Hey guys,I bought a Samsung Galaxy S6 less than a year ago and I noticed that the battery drains quickly, quick compared to other S6s. One of my relatives told me to go to the warranty center to replace the motherboard as that should fix the problem ...

Resolved! Not able to receive or make call on my iPhone 5

Re: How do I set up data/APN on my smartphone?

I have a phone called Ulefone Paris that in theory should work on your network but it doesnt... When I put my SIM card in it, it sees it as a Telus phone but when I click on Telus 4G it says : Not able to connect at this time, try again later..... an...

"Long distance charges may apply" message when dialing within province

My plan is for province wide, but in the last few days when I dial outside my local area, I get a message saying long distance charges may apply. I alway hang up. Meanwhile, my long distance add-on has used up 76 minutes, yet I never call outside of ...

Resolved! Sim card for potential PM member

Hi,Is it normal if I order "additional" SIM card to my address but it is for my friend? I mean I will use it to join my friend to PM.

Resolved! Auto pay failed and suspended my account (not a credit card problem)

Hi, This happened to me for the first time. I was using autopay for the last 8 months or so and suddenly I get the message: "Public Mobile here. Sorry your plan did not renew because we did not receive your payment. Make a payment at publicmobile....

Resolved! Brand new PMer!

Woo hoo! Brand new Public Mobile-er (or is it Public Mobile-ite?) as of two hours ago. Everything is up and running aside from the fact that I'm receiving these annoying "Sorry, we do not offer text messaging outside of Canada." Based on other thread...

Resolved! Blackberry Priv

Hey Team, does anyone in the community have a Blackberry Priv?I'm looking for an honest review from the PM community about the Priv. Just so people understand, I current have a Blackberry Classic. I need to keep a blackberry product for my work in th...

Does anyone use BLU Studio Energy 2?

Hi,I thinking to buy a new phone.I need:Price around 200 CAD or less (better).Android OSAs less as possible of bugs, glitches or errors.So, I need good work as VOIP too (Zoiper, CSipSimple)."Socket addiction" - as less as possible.Very good and sense...

Resolved! APN settings Nexus 5x

Hi, I just got a new unlocked nexus 5x and tried setting the apn values according to the sticky apn thread. My mobile data and picture messaging don't work. I can make and receive calls and can send normal texts. I have WiFi data. Can anyone help?!...

Resolved! Best place to buy Samsung S7 for use on Public Mobile

Since preorders go live tomorrow, whats the best place that I can order the new Samsung S7?

Just heard that Koodo Prepaid is considering something I and others...

I just read something, and it maybe the best news since Saks opened in the Bay:Koodo Prepaid has more ppl than Koodo Postpaid, and that they're considering the tasty roaming stuff.Now, if PM can have it b4 Koodo, maybe this will elevate the public to...

Web calls

I was looking through my phone logs on the PM selfserve page and see calls listed as "web" type. As the data is a bit pricy, I am concerned about these web calls. What are they?

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