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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Intermittent data due to "Stuck" lte

Hi there,Just switched over from rogers recently with my nexus 5 (unlocked north American edition). I noticed that it doesn't want to switch back to H even when it loses Lte connection.It would either have no data while showing its on lte, or it woul...

Changing phone number on existing SIM Card

I found the "Changing phone number" in my account setting, if I change my number, am I required to get a new SIM Card, or is it good after I change it.

Only Incoming calls not working

Ported over yesterday at 6pm and the phone is still not receiving calls - it goes straight to a message that the VM is not yet set up but the pm voicemail was setup. Everything else works well. Can anyone help? Thanks.

Chose wrong plan!

Unfortunately I chose a wrong plan as I wanted 12g/90 days the fall promo plan, however my account activation has been failed due to some reasons and was told to sign up on the community panel for a solution.Is there any chance that I can change my p...

Porting: is my number lost?

So I attempted to port my Rogers number in the self serve portal, I didn't get any error messages. After half an hour my Rogers SIM card deactivated, so I switched over to the public mobile sim. The public mobile sim still shows the original "new" ...

Resolved! Re: Can't Activate Sim - Stuck at Choose phone number.

Hi - I am having the same problem. I can easily get past the first page where I enter my SIM info, however it wont allow me to select a new number. The page is stuck over there. Not sure if it is specific to my SIM. I have tried firefox, chrome and e...

Can I activate my sim tomorrow and still get the 12g/90day deal ?

Just picked up a sim for my dad at the Telus tower but I won't see my dad until tomorrow. Is the deal still active tomorrow ?

Is it my turn yet

Can i please get some assistance from sometime at public mobile? I have a private message in and it has been read but there is no response and the account still cannot receive calls. And cannot log in either. It's been days and days.

Looking for a SIM card in Calgary

Looking to buy a SIM card in Calgary before tomorrow (20 Nov 2016).

Porting partially worked - no incoming calls

Hello, it's been about 7 hours and I still can't recieve incoming calls (straight to voicemail) data and outgoing calls works on PM sim and Rogers sim is still active. I'm assuming the porting hasn't completed yet or something is wrong? I already p...

Resolved! Sim cards never showed up

My dad ordered a couple of sim cards last week to get set up on the fall promo and they never showed up. Is there any way to activate the plan without sim card or with a dummy sim card number and then do a switch later?

Been 6 days no serves no help but mods are responding to people after one day

Ive private messaged Mods with all the right info and also made a post tagging them with no reply now in 6 days. Ive been waiting patiently for a reply but i see the mods are responding to people who have posted yesturday how is this fair. Mods plz c...

Cannot receive incoming calls!

I just recently ported my number over from Wind and everything is working fine. I am able to text, use data and make outgoing calls. But when someone is trying to call me, it goes right to my old voicemail. I have emailed PM multiple times, got no re...

help problem set up... activiation failed

HI.. All, I need help, I got this error message, but it appear my credit card was charged the amount - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">p...

Resolved! So happy

I'm very happy now, just activated my SIM card and everything went smoothly. On day left guys..., hurry up and join PM.

Help.....setup problem.

I was setting up my wifes phone an there was an issue in the final stage, that wants me to contact Public Mobile. Could someone help me out. Thanks. Kris.

New plan-Ported wrong number.

Hi, I set up a new public mobile account yesterday, taking advantage of the promo, and ported the wrong number. I contacted the previous provider and ported the number back and it cancelled my PM account. I'm wondering what to do? Did I get charged ...

November 20th deal?

Good morining everyone. I took advantage of the November 20th deal last week, and I find the service to be great. I was starting to port my wife over today. But, I can't find the 4GB, November 20th deal. It's the 19th today....has the deal expired...

Advice - Port your number at a later date

For all those signing up with the new promo plan and having activation / porting issues. Why not just sign up with a new number to get the promo and then port your old number later? I was told this is possible with Public Mobile. Why take the risk...

Anyone willing to give/sell their extra PM SIM cards?

Anyone in the Edmonton or Calgary region willing to give/sell their extra PM SIMs? I am also willing to take/purchase SIMs from other locations and have the card shipped.

Please help

Can someone help please I don't see how to get help from the people that work for pm but I really need my old number working and don't like that's it's no longer working with my wind Sim and also not working with my pm Sim I use that number for busin...

Resolved! Porting from Koodo taking forever

Hi folks, I signed up for Public Mobile on Tuesday Nov. 15th in order to take advantage of their Fall promotion for 12 GB over 3 months. The activation went fine but since im on Koodo i had to request for porting of my old Koodo number through the Pu...

Is anyone k.now if PM will refund me all money coz they didn't help me port my number over 48 hours

I follow all step to port number from koodo to PMand also sent the email ask them to port my number from koodo to PM on November 16.and I sent reminder on November 18. now i am paying two companies, I really don't like it now. No one give a care. I a...

Resolved! iPhone shows reception but unable to call, text or have data

@Shazia_K | @Mary_M | @Saray_O | @Caroline_D Good morning, I have ported my number from another carrier over 24 hours ago, received transfer request successful message, but i have not been able to do anything ever since. It does show it has public m...

Extending Battery Life

Hi,I really like my smartphone. But out of the box, it consumed too much battery when idle. No matter what I did during the day, I was charging the phone every night. I started to miss my really old plain old cellphone - the battery lasted for day...

Not receiving text messsges from 722-258

Loving the service so far switching from Rogers. However, there is a problem: I have subscription on txt notifications from RBC for my VISA purchases and I am unable to receive any txts from 722-258.I am able to receive from others such as 578-277, 5...

Resolved! I have ordered my SIM card on Nov 14 and got order shipment on Nov 16 but did not get it yet

I have ordered my SIM card on Nov 14 and got order shipment on Nov 16 but did not get it yet, if I get it next week,, will PM honors the promo plan when I activate it? I want the 4GB/ 90 days plan for $120

Error when transferring from telus

I'm try to port my number from Telus, but keep getting a "unable to process" error message.i'm using a different email address than the one I used with Telus. Please help. thank you.

Resolved! Calgary - 2 Extra SIM cards

Just switched 2 accounts over and want to help out anyone who still wants to get this deal. Ordered an extra 2 which are not being used now. Selling at cost $5 each.

Resolved! Thank you, Forum! How I Successfully Ported from Rogers...

After reading posts upon posts, I finally activated my second sim yesterday, and ported from Rogers tonight after about 10 years with them. Although I had to give up a pretty good Corp350 plan, I needed more data from my mere 150gb!I bought two PM si...

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