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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Been 6 days no serves no help but mods are responding to people after one day

Ive private messaged Mods with all the right info and also made a post tagging them with no reply now in 6 days. Ive been waiting patiently for a reply but i see the mods are responding to people who have posted yesturday how is this fair. Mods plz c...

Cannot receive incoming calls!

I just recently ported my number over from Wind and everything is working fine. I am able to text, use data and make outgoing calls. But when someone is trying to call me, it goes right to my old voicemail. I have emailed PM multiple times, got no re...

help problem set up... activiation failed

HI.. All, I need help, I got this error message, but it appear my credit card was charged the amount - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">p...

Resolved! So happy

I'm very happy now, just activated my SIM card and everything went smoothly. On day left guys..., hurry up and join PM.

Help.....setup problem.

I was setting up my wifes phone an there was an issue in the final stage, that wants me to contact Public Mobile. Could someone help me out. Thanks. Kris.

New plan-Ported wrong number.

Hi, I set up a new public mobile account yesterday, taking advantage of the promo, and ported the wrong number. I contacted the previous provider and ported the number back and it cancelled my PM account. I'm wondering what to do? Did I get charged ...

November 20th deal?

Good morining everyone. I took advantage of the November 20th deal last week, and I find the service to be great. I was starting to port my wife over today. But, I can't find the 4GB, November 20th deal. It's the 19th today....has the deal expired...

Advice - Port your number at a later date

For all those signing up with the new promo plan and having activation / porting issues. Why not just sign up with a new number to get the promo and then port your old number later? I was told this is possible with Public Mobile. Why take the risk...

Anyone willing to give/sell their extra PM SIM cards?

Anyone in the Edmonton or Calgary region willing to give/sell their extra PM SIMs? I am also willing to take/purchase SIMs from other locations and have the card shipped.

Please help

Can someone help please I don't see how to get help from the people that work for pm but I really need my old number working and don't like that's it's no longer working with my wind Sim and also not working with my pm Sim I use that number for busin...

Resolved! Porting from Koodo taking forever

Hi folks, I signed up for Public Mobile on Tuesday Nov. 15th in order to take advantage of their Fall promotion for 12 GB over 3 months. The activation went fine but since im on Koodo i had to request for porting of my old Koodo number through the Pu...

Is anyone k.now if PM will refund me all money coz they didn't help me port my number over 48 hours

I follow all step to port number from koodo to PMand also sent the email ask them to port my number from koodo to PM on November 16.and I sent reminder on November 18. now i am paying two companies, I really don't like it now. No one give a care. I a...

Resolved! iPhone shows reception but unable to call, text or have data

@Shazia_K | @Mary_M | @Saray_O | @Caroline_D Good morning, I have ported my number from another carrier over 24 hours ago, received transfer request successful message, but i have not been able to do anything ever since. It does show it has public m...

Extending Battery Life

Hi,I really like my smartphone. But out of the box, it consumed too much battery when idle. No matter what I did during the day, I was charging the phone every night. I started to miss my really old plain old cellphone - the battery lasted for day...

Not receiving text messsges from 722-258

Loving the service so far switching from Rogers. However, there is a problem: I have subscription on txt notifications from RBC for my VISA purchases and I am unable to receive any txts from 722-258.I am able to receive from others such as 578-277, 5...

Resolved! I have ordered my SIM card on Nov 14 and got order shipment on Nov 16 but did not get it yet

I have ordered my SIM card on Nov 14 and got order shipment on Nov 16 but did not get it yet, if I get it next week,, will PM honors the promo plan when I activate it? I want the 4GB/ 90 days plan for $120

Error when transferring from telus

I'm try to port my number from Telus, but keep getting a "unable to process" error message.i'm using a different email address than the one I used with Telus. Please help. thank you.

Resolved! Calgary - 2 Extra SIM cards

Just switched 2 accounts over and want to help out anyone who still wants to get this deal. Ordered an extra 2 which are not being used now. Selling at cost $5 each.

Resolved! Thank you, Forum! How I Successfully Ported from Rogers...

After reading posts upon posts, I finally activated my second sim yesterday, and ported from Rogers tonight after about 10 years with them. Although I had to give up a pretty good Corp350 plan, I needed more data from my mere 150gb!I bought two PM si...

Quick question

I had Public Mobile and I switched to Fido and I've noticed the places I frequent Public Mobile has better reception, is it possible for me to go back to Public Mobile and just restart my existing cycle that I ported out of?

Extra Sim, Downtown Toronto

Hey guys, My brother ordered a sim card last week and he isn't going to use it anymore. PM me if you don't want to wait inline for a card, will sell for $10, $6 for the sim, $4 just to cover travel expense.

Resolved! What day should I set the data limit on my phone?

Ok bear with me as this is the first time I have been on a pre-paid provider. When I had my corporate Koodo account I was using roughly 3 to 3.5 GB of data a month and didnt have to worry about going over my 1gb data that was included in my plan. I...

Happy Birthday Shazia_K!

Hey @Shazia_K On behalf of a community that is awed by all the hard work you do for us, would like to wish you a very happy birthday! (Pretty sure I got it right, you let it slip a while back that it was today... ) Hopefully you got the day off and d...

Cannot access voicemail

Hi, Everytime I try to access my voicemail by holding 1, it says that I dont have a long distance add on and to get one. Can someone help me? ThanksCason

Credit card charge doesn't match account credit

I activated and ported my phone over to Public Mobile earlier today on the $40/4GB Fall Promotion.The Activation Details email I received from Public says my Pick&Pay amount was $246.My credit card was charged $246. When I log into my Public Mobile a...

Resolved! Can't Port From Wind - Error

Couldn't port from Wind during the activation so I chose a temporary number. Tried porting again now that my account is active but received this error: We are experiencing difficulties in processing this request. Please contact Public Mobile for add...

3 way calling kicks out other user

my wife just took advantage of the promotion after being on the fence (us roaming sealed the deal!☺️)she uses 3 way calling often and when she initiates the calls with one bell user and one rogers user, the rogers user gets disconnected after some ti...

Resolved! SIM Activated & No Network Connectivity

Hello I've successfully activated a SIM and ported from Fido. I'm currently unable to connect to the Public Mobile network (voice). I have zero bars/an "x" on the signal icon. Phone: HTC One M7 (unlocked). Phone was successfully used with a Bell and ...

Question for porting from Fongo

Activation with new PM number is done.I tried to port number from Fongo however I saw WIRELINE NUMBER TRANSFER page.Just wondering if it is okay I fill out everything to port Fongo number or I have to fill out thru wireless transfer page. Does anyone...

Porting Issues - PM setup the wrong number off by 1 digit

Hi all,I'm porting from rogers, my account in self serve shows the correct number. however, when I send a text out from my public mobile activated sim it's another number. What's odd is that, it's almost the same number, it's just one digit off. And ...

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