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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25303 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36792 Views
  • 185 replies
  • 27 Bravos

Switched plan to 90 day - $135

Hi, I switched my plan to a 90 day, $135 (unltd Canada wide calling, 6 gb, and global text), but for some reason I get the following message in my account:"Future Dated Plan Changes Your base Plan will switch to 90-day pass ( $75 ) on Dec 16, 2016"Do...

alexpopescu by Good Citizen / Bon Citoyen
  • 1349 Views
  • 7 replies
  • 0 Bravos

Resolved! Public mobile iPhone app

Hi, I was wondering if there is an app for Public Mobile on apple's App Store?Can the Telus app be used instead, if there is no PM?Thanks in advance.

alexpopescu by Good Citizen / Bon Citoyen
  • 4656 Views
  • 4 replies
  • 0 Bravos

2GB DATA

I thought I paid for 2GB data but I only got 1GB Data.I just realized it today.

Community >> Similarities to Halt and Catch Fire?

Whenever I see Public Mobile Community I can't help but think about Mutiny's "Community" from Halt and Catch Fire!  Which reminds me, episode 6 is on tonight!  Makes me want to connect through dial-up... haha, uhhh, maybe not! Anyone else as big of a...

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daredogg by Mayor / Maire
  • 915 Views
  • 3 replies
  • 3 Bravos

Resolved! Super Fast Number Porting

I was pleasantly surprised how quickly my number was ported over to PM! In the time it took to complete my registration and verify my email address, my phone number was already ported. I know this because my phone rang within minutes of registering. ...

daredogg by Mayor / Maire
  • 2702 Views
  • 9 replies
  • 7 Bravos

Plan Change not updated

Hi,I was on 30 day plan and has scheduled update to 90 day plan before the end of first 30 day period. 111 dollars has charged to my credit card but plan was not updated. Now I have 69 dollars balance in my account. Could you please help me on this? ...

oscarjia by Great Neighbour / Super Voisin
  • 1045 Views
  • 3 replies
  • 0 Bravos

Resolved! PLAN WAS NOT UPDATED

Hi, I was previously on the $120 90 day, Unlimited province wide calling, Canada Text, 4GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my ca...

oshax by Great Citizen / Super Citoyen
  • 2801 Views
  • 28 replies
  • 0 Bravos

Resolved! Adding a second SIM card to my original account

I couldn't find a link to order a new SIM card for a second phone under my original account. Is it possible to manage more than one SIM card under my original account or do i need a new account for every SIM card?  Thanks! --jsfx3

jsfx3 by Great Citizen / Super Citoyen
  • 2164 Views
  • 7 replies
  • 0 Bravos

Resolved! New Plan

Hi, my plan was ending Sept 18. I wanted to go for the 90 day $120 with province wide talk, unlimited global texting, and 2gb data. I added it to my account a few days prior Sept 18th, but I'm now still being charged the same as my first plan for the...

jasminel by Good Citizen / Bon Citoyen
  • 1393 Views
  • 5 replies
  • 0 Bravos

On and Off use of SIM and PM

I bought the sim, and am using DATA only 1GB for 30 days on a "pay as I go" basis. So shut off all iphone references to he assigned phone number. I assume the sim will not work after 30 days and be "silent". I will be leaving the country for 7 months...

EdmGuy1 by Good Citizen / Bon Citoyen
  • 1035 Views
  • 4 replies
  • 0 Bravos

Public Mobile APN setting not working on LG G4

My LG G3 was working fine with data but I upgraded to LG G4 and used the same below APN and it is not even connecting to data. I have data enabled and every setting seems to be correct. So if someone can help.  Name: Public MobileAPN: sp.mb.com Proxy...

souvik126 by Good Citizen / Bon Citoyen
  • 1846 Views
  • 1 replies
  • 1 Bravos

Resolved! Can't log in. [Generic Error (+ General Koodo porting issues)]

 Hey y'all, Just switched to Public Mobile from Koodo a few days ago, and I've been loving it so far. I was looking for the cheapest and best 1GB plan around...and as it turns out, that's PM's 2GB plan, haha! That aside, I've encountered a few little...

shrimpdude by Model Citizen / Citoyen Modèle
  • 3808 Views
  • 22 replies
  • 0 Bravos

Resolved! PROBLEM ACTIVATING SIM

I am trying to activate my SIM. I have chosen a plan and try to submit payment, and keep getting the following error message:Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. I...

sheralake by Great Neighbour / Super Voisin
  • 2247 Views
  • 11 replies
  • 0 Bravos

Resolved! Mobile Network Issues - No Internet - Vancouver

Are there ongoing mobile network issues in Vancouver, BC? I have phone service but no data for the entire day (09/18). Anyone else having the same issue? 

PD by Great Neighbour / Super Voisin
  • 1910 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan not activating

I have just switched my plan from speakout to Public Mobile. I have a Sony Xperia Z3. I can make outbound calls, however, I cannot text, receive calls or use data. What do i need to do to activate the plan?

Dys1901 by Great Neighbour / Super Voisin
  • 940 Views
  • 4 replies
  • 0 Bravos

carte sim

Jai commandee une carte sim public mobile depuis plusieurs jours et aucune livraison a domicile je n'ai re¢u.et je me demande pourqoui?

paix by Great Neighbour / Super Voisin
  • 722 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: unable to receive calls or text

I also signed up with Public Mobile last night, coming over from Speakout and attempting to port my number. I can do outgoing calls and texts; however, my number hasn't actually ported over. Incoming still goes to my speakout sim, and I can't receive...

Tirzin by Good Citizen / Bon Citoyen
  • 2462 Views
  • 13 replies
  • 0 Bravos

Resolved! No Service after plan renewal

My plan was supposed to reset today, and I would've been going from the old 6GB plan ($140/3mo) to the new $120/3mo plan. For whatever reason, it didn't accept my auto pay this morning and I had to pay my plan manually. Since then, I haven't been abl...

Gmark109 by Great Neighbour / Super Voisin
  • 1818 Views
  • 10 replies
  • 0 Bravos

6.95 fee for vouchers? 40$

How do we avoid this?I don t own a credit card and PM does not accept prepaid credit cards.It just doesn't feel any cheaper ... wandering

dboxtvinfo by Great Citizen / Super Citoyen
  • 1679 Views
  • 11 replies
  • 0 Bravos

Resolved! Auto renewal

Hello, I have selected the auto-renewal payment option and I was wondering what happens if the plan I selected at a certain price point is not longer available. Will I be paying the original price that I signed up for or would the system automaticall...

alexpopescu by Good Citizen / Bon Citoyen
  • 1006 Views
  • 2 replies
  • 0 Bravos

Resolved! Auto payment renewal no text or phone calls but data work

Hi PM,changed to the 90 day 120$ plan on renewal date.It looks like not enough funds were taken off.I have data but unable to make or receive calls or text.when I look at the payment history it doesn't look correct.i removed sim and replaced it back ...

nala2510 by Great Neighbour / Super Voisin
  • 1062 Views
  • 3 replies
  • 0 Bravos

International Phone calls

I paid an add on of 400mins for international and I tried calling and automated response tells me that I don't have talktalk!!!!!! What does that suppose to mean? I think PM a joke ! If I can't call my relatives yetbi paid for the service then yeah i...

Ruvkams1 by Great Neighbour / Super Voisin
  • 1009 Views
  • 3 replies
  • 0 Bravos

Resolved! Network Outage?

My phone has no service right now. It was working fine about 20 minutes ago when I sent a text. I tried restarting my phone to see if it would help, but nothing. It's definitely not a phone issue; I checked another family member's phone and they also...

Solid by Good Citizen / Bon Citoyen
  • 3361 Views
  • 17 replies
  • 0 Bravos

Resolved! how can i reduce data usage?

Hi, I joined PM yesterday. I think, I didn't use data much but data usage in my account shows me that I have used 14MB. I turned off wifi assist of my iphone and send and recieved imessages through data, checked e-mails, but didn't open attatched doc...

hj by Good Citizen / Bon Citoyen
  • 2504 Views
  • 11 replies
  • 0 Bravos

Reactive my account please

I have topped and changed the plan since service been suspended at renewal day which can is today, but still not back to active, please help

rrwfreedom by Great Neighbour / Super Voisin
  • 870 Views
  • 4 replies
  • 0 Bravos

4G vs LTE vs 5G

You know this sounds kinda funny, that 2g was GSM, 3g had many variations, CDMA, WCDMAthen 4G, then LTE, now 5GWonder, if 5G is essentially LTE, or a variation of LTE, or a separate entity within its own right

makkahn28 by Mayor / Maire
  • 1272 Views
  • 2 replies
  • 0 Bravos

Why is my local call considered long distance?!

Hi, I'm new to Public Mobile, just switched over from Fido yesterday. I live in Vancouver, BC, have an area code of (778). I made a few calls this morning already, no problem. But when I was trying to call a local store this afternoon, I got this aut...

howard12f by Great Neighbour / Super Voisin
  • 7671 Views
  • 13 replies
  • 0 Bravos
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