Why so many charges when switch over from one plan to the other ?

[Jasony]

Hi Service Team,

Can you take a look for the following charge I have when switch over from 10 $ plan to 25 $ plan on Jun 16,2019?

Thanks,
Jason

[stonechucker]

You did renew early to a new plan on the 16th.  The first of the 2 $25 payments is that immediate plan change.  The second payment, although it says is the plan also, you've only been 'charged' the first $25.  The 2nd $25 is sitting in your available balance according to your transaction history.

The $25 will remain until your renewal Sept 15th, when your next renewal will happen.

[Jasony]

hi all,

I have setup autopayment from my credit card before this plan change, and public mobile charged me twice for the new plan,that is why I raise this question,please return me the extra charge ASAP !

thanks,

jason

[Anonymous]

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@bravo_md wrote:

Looks like you switched plans in the middle of your plan and not at your newal date.  You lost what ever was left on your old plan, at the swicth

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@Jasony- Also looks like you paid twice.  That said, the extra payment is sitting in your available balance, and will be used up in the next cycle(s).

[mh1983]

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@bravo_md wrote:

Looks like you switched plans in the middle of your plan and not at your newal date.  You lost what ever was left on your old plan, at the swicth

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This. It's far more economical to set a plan to change upon next renewal, not midway through the plan you're already using. 

[bravo_md]

Looks like you switched plans in the middle of your plan and not at your newal date.  You lost what ever was left on your old plan, at the swicth