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Error on plan description $34 unlim reduced speed data?

Heidileee
Great Neighbour / Super Voisin

So I want to switch to the $34 plan with 60 GB data and unlimited data at reduced speed. The concern I have is that when you click on "ℹ️ Learn More" it omits the line referring to unlimited data at reduced speed (under the heading of "What's Included". 

I am currently on a plan that's not currently available so if i switch and find out that it doesn't have the unlimited data included, I can't switch back.

How do I get real humans to fix the error on the site and/or assure me that it is included and that it's safe to switch? This feature it THE ONLY advantage for me switching.

Thanks! (Edit: I Tried to attach photo of the issue on the site that were taken today, Dec16/25 but doesn't appear to be attaching them.)

1 REPLY 1

hTideGnow
Mayor / Maire

@Heidileee 

yes, I clicked on the Info and could not see it mentions about the unlimited reduced speed.  It is best to confirm with PM agent to see if that $34 plan includes unlimited data at reduced speed

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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