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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account in a Different Language

So my account is showing up in Spanish for some reason. Any ideas as to why that's happening?

Trying to port over TWO phone numbers and failing

Hi All, I am currently in the process of trying to port over two numbers from Rogers and not having any luck at all. The first one I tried to port didn't go because I entered the wrong account number so understandbily I am waiting for a response back...

My account is locked.

Hi there,I will need to reset my account and change my password.How do i go about doing this?My previous attempts of changing my password would not work. It would say the link had timed out.Regards,Russ

Moderator Response time

Question.what's the typical wait time to get feed back on an issue?I've been waiting +7 hrs and no response / feed back to my queries.

Resolved! account stuck

I do not wish for my email address and phone number to be revealed on this forum. The situation is that my porting is stuck, from Freedom to Public. I cannot create/recreate an account because it says the phone number is already in use in another acc...

For the community: can referral be a KeyID instead of phone number

For the Mods, Is it possible to update the referral process to a PublicMobile Personal-KeyID # (unique to each user)? Rather than phone number? I have banked with Tangerine (formerly ING Direct Canada), and their referral program is an OrangeKey# to...

Resolved! Port-in failed. No service at all since last Friday

(I used the chat bot and it says moderators "will most likely respond to your support related questions in under a few hours!", but I've been waiting since Saturday.) I bought a SIM card and activated a new line last Friday, August 31.Seeing that cal...

New port request

@CS_Agent

moving a plan from one phone/sim to another?

If I purchase one of the plans for my daughter right now, can I move that exact same plan a new SIM in 9 months (when my contract with Telus ends?) I'd like to take advantage of the great plans right now, but it's more then my daughter needs, and I'v...

Resolved! Interrupted web session invalidated my new SIM card

Hi there, while I was setting up a new account and SIM card for a friend the web session was interrupted. Now I have tried the form again, but the SIM number is said be invalid now. I was hoping to have this done soon in order to obtain the special ...

Account suspension and top up

Tried to change plan, topped up with 10 online. The balance is there but the account remains suspended with previous plan balance still pending. Horrible experience with Public mobile so Far

Resolved! Data connection

I'm connected but says no internet - I checked my status I still have over 840 some mbs left on my 2 gig data plan ..only used 1234mb what gives?

Never got my referral

How do I get my 25 dolkar referral

Everything broke this cycle. Texts aren't working, data isn't working, and I can't reset my password

My bill is on autopay and was paid yesterday and now nothing works.

Plan change

I need to change a plan. I already paid but when i clicked on change plan now doesnt work.pls help

US Data did not work

Hi,I recently spent the weekend in the states and bought $10 200MB data on to use there. I've bought and used this addon before no problem. However this time it was not working. I tried everything from manually selecting carriers, making sure roaming...

Resolved! No usage being deducted from base plan minutes only from add on

I am a new user trying to read my first month's account status report. It appears all of my usage minutes are being deducted from my add on minutes.my Plan is $10 per 30 days - 50 minutes of Canada-wide TalkAdd-on = 200 min US and Canada Long Dista...

Resolved! Didn't get my referral

Hello. yesterday two people I know had signed up for PM lines. The person who I referred got the credits today, the person he referred afterward got the credits today too. The only person who didn't get any credits is me. I still have a balance of $...

Resset password

I need a moderator to reset password cause i tryed but i dont know the security questions , and i need to reset my password cause i did the payment of my plan but i dont have interner and no calls

No Service - Samsung Galaxy S6

Hi, I have been with Public Mobile for about a month, and recently got my phone changed to a samsung Galaxy S6. For the first couple of days the SIM Card worked fine with the Galaxy S6, but now I am unable to get service. i tried to connect o the New...

not able to use any of my services

i am new to P.M. i picked my plan by accidentally and i only got data then i got a odd on of text and calling. i was told by the bot the it may take 3 days to work. now my phone geting text but i cant send text back, geting calls but can't call back,...

Resolved! network connection

I'm unable to connect to the network. I'm on Autopay, payments are uptodate. Any reason why I cannot send or receive calls/ text?

Galaxy A5 - Unable to Complete Call Setup

New Customer / Account in good standingSamsung Galaxy A5 / SM-A500WCity of Greater Sudbury areaSMS works / Data workshttps://willmyphonework.net/ indicates that 3G service should be reliable. My SIM card works in another device and everything works n...

Resolved! Data getting sucked up too fast, inaccurate? and U.S. data pack cannot be used in Canada

Hi, New to Public Mobile - I've been on Public Mobile for under a month I'm on the 4.5GB 3G planI watch a bit of YouTube, and generally surf the web however I don't believe excessivelyI'm finding my data allowance is disappearing at what appears too ...

Resolved! What is the latest procedure on porting over another cell phone # (namely Koodo)?

Hello PM community. I just signed up a brand new Public Mobile # at a local Walmart. I was orignally going to port over my existing Koodo #, but the tech at Walmart told me that for Koodo, I would need to open a temporary phone # first. Right now I h...

Account number

Hi. How can I find my public mobile account number?

Resolved! SNOWBIRD going to Florida for 5 months

I see the US roaming plans, but nothing for more than 10 days. Are there longer plans? I see I can put my phone on vacation for just 90 days also and keep my number.

Unauthorized payment

Public mobile it would be appreciated if someone could get in touch with me. Today there was a unauthorized charge made to my account in the amount of $52.50. Since my current bill is not due till September 17th this charge was not authorized by me f...

Resolved! Data not working

I just moved my LG G5 over from Koodo and everything worked there. Voice and Text are fine. Wifi is fine. Just data is a problem. Mobile data is onapn was updated : (sp.mb.com etc)mobile networks set to: gsm/wcdma/lte autoLG network reset donedevice ...

Payments

I made two payments totaling $50. Was supposed to get that plan. Instead they put me on the 40 one and I had $18 left. They screwed up and now Im almost out of data when I should still have 4g left!! Because they put me on the wrong plan#! HELP!!

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