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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New plans details

Hey guys just saw the new $15 and $25 plans, had some questions... 1. Do both plans get the 2$ monthly discount for autopay?2. What is the bonus 250mb and 500mb respectively (is it a one time use or each month you get the extra data)?3. Can both the...

Resolved! Notification of my data plan

At 7pm, i got a notification that i have used up 75% of data plan so I immediately switch off my data roaming.. One hour later, PM message me again that I have used up to 95%, how did it even go to 95% when my data is switch off. Beside I did not ev...

Help

Hi we received a message from public mobile that they're experiencing difficulties processing our request move to public mobile it wants us to go to public mobile. CA click contact us and complete the Sim and activation online form. Would that not h...

New Sim card

HiI have bought two SIM card from Walmart store.the store person made my Sim card and bill photo copy before he gave me. Why they keeping Sim card xerXe copy for records? Vimal

Any new Promo's for April?

Anyone know of any new promos starting in April? The $25 for refer a freind was great.

friend rewards in my account

@NDesai I am not getting updates my friend rewards in my account. Vimal

Does PM has any kind of Apps like the Lucky Wi-Fi Talk & Text App which supports free Wi-Fi Calling?

Here is the description on Lucky Mobile's website: The Lucky Wi-Fi Talk & Text app lets you make and receive calls and send and receive texts over a Wi-Fi network in areas where you don’t have mobile network coverage. You get a dedicated Wi-Fi callin...

Resolved! How can i change new plan..!!!

Hello to all.....i've just changed plan from $20 to $25 it said needed to top up I did when is new plan to effect ..still saying or Showing old plan,, did a search can't find an answer....only for 3 g for 48 hours... but no 3g for I.....just cha...

Resolved! Free second month

Hi my buddy and I signed up for an acount yesterday March 31st and today we got a referral credit of $25. I was expecting only a $10 credit because we are supposed to get our second month free instead. Will I still get the 2nd month free?

Resolved! Never got the $10 sign up bonus

Hi guys, newbie here. I just activated my SIM and phone and put in a friend's phone number in the reference box, but did not receive any sign up bonus. Did I do it incorrectly?Cheers

Resolved! Add On US Roaming

If I have auto-pay active on my account and I add-on the $20 US Roaming option, will my autopay pay the extra $20 on top of my bill once it's due? Or do I have to make a single payment of $20 after i add it on?

Resolved! Could a mod please PM me?

I referred my friend to use public mobile. She got her mom on public mobile. Saturday, March 30, 2019, she activated her mom’s sim, paid for everything and it went smoothly. But every time she phones her mom’s number it would always direct her call t...

Thanks to Mod Team - Eddy

Re my post last night phone not able to receive call.Thanks for RobertQc for helping and sending link to Mod TeamEddy replied quick this morning. Finally got things working now.Thank you Eddy. Job nice done!Nice day

lost cell phone

did not register before. cannot access 6 digit number.

Resolved! Unable to Process Transaction - Adding/Modifying Credit Card ERROR

I've been having issues with modifying and updating my credit cards on multiple Public Mobile Accounts. I have received the update creditcard email but cannot update my accounts. I have tested this one multiple cards on 4 different public mobile acco...

Service not working

I purchased a sim card and phone plan. The sim card and plan were both activated and added in store by the associate. Everything activated correctly but my phone service would not work. Took the phone back into the store the next day and the associat...

Unauthorized payment done.

I am not on autopay but they charged me $46 for renewal. I already put the number of payment voucher that I purchased. I would like the debit card payment to be cancelled immediately as I never did it. It’s unauthorized payment.

Minutes charged for ringing and no answer

Sorry if this question has been asked (I did try searching for it but was unsuccessful). On the $10 plan with 50 minutes. I looked at my usage history and was charged for minutes for calling out but there was no answer. I was charged 1 minute per di...

Sim card not delivered

Hey everyone. I purchase a Sim card last week online trying to take advantage of the referral promotion but still haven't recieved anything. There is no tracking number. It has been over a weeks and there are no further updates or number to call. An...

Help please, Trying to move kudo number to public

How do I move kudo number? Tried self serve but didn’t takebrent

new phone huawei

I just got a new huawei phone and it keeps asking for sim network unlock nck. it's the same sim card i've used since I've been with public. it's been years. I had to cut the card down so it would fit my phone and the phone does recognize the card but...

Resolved! Can we send photo through text messages?

Hi, I'm currently on the $25 unlimited talk, text, and 1Gb plan. Are we allowed to send photos through text messages or is it only texts? The reason is my previous plan on Virgin didn't allow me to send photos through text messages. If I wanted to, I...

Resolved! PM Survey via CICIC

Got an email with link from CICIC Research for a survey - is this ligit or phishing?

Resolved! No active LD add on

So.....I am confused. For years with any other cell company, I call 800 numbers. Even when I had no long distance - there was never a problem. These are not long distance numbers. Today, a couple of days after I sign up with Public - I dial a number...

can't receive calls

I can't receive calls . From Friday until now .and I sent 2 massage for help I never hear

Resolved! hmmm...maybe I should just keep mum!

So I noticed my account shows a credit of $5 after (I'm not complaining) that I can't seem to work out yet. Because I've experienced this anomaly in reverse of credits disappearing (and then corrected) a couple of months, I assume this will also get...

number transfer

my name is kelly-lynn lustig, account number =====i am unable to transfer my koodo number, 226-=====to my new public mobile account. great company so far by the way. as long as i dont encounter other technical difficulties. as this koodo number is my...

No Service

Bought a SIM card at Walmart yesterday...still NO SERVICE today...the Walmart rep set up the PM account and ported my number from SPEAKOUT mobile. How can get help with this issue?

Lost Phone and No Self Serve Account

Hi, I recently lost my phone. I purchased a new sim card to use with an old phone, however; I never set up my self serve account when i first signed up to Public Mobile, which means i cannot set up the new sim card to my account. What do i do to re...

Can I remove SIM card?

I will go back China for 2 weeks,can I just remove public Mobile SIM card for 2 weeks?While in Beijing put new chinese SIM card ,when I come back to Toronto and then switch back public Mobile SIM card?Does the public Mobile charge roaming fee or an...

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