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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1885 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30245 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42012 Views
  • 185 replies
  • 29 Bravos

Resolved! US Roaming Issue Urgent help needed.

Hi all, Urgent help needed. I purchased earllier today 2 US roaming add-ons; 250MB data and unlimited text. Account shows in "My add-ons": US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Text (10-day) The travel is underway (Austin, Texas) an...

MKT by Great Neighbour / Super Voisin
  • 1420 Views
  • 4 replies
  • 1 Bravos

Porting out / unable to change plan

Hi I am trying to port my number out of PM to Fongo.  I've been out of country and my phone is currently suspended.  Fongo transfer request failed because of it. I have tried to change my plan to a cheaper option to activate the line so it can be tra...

farah16 by Good Citizen / Bon Citoyen
  • 1901 Views
  • 12 replies
  • 0 Bravos

Resolved! Sony Xperia dialer

Does anyone know if you can change the installed dialer on the Xperia Performance?  I would really like to install a different app, but don't seem to be able to disable the one that comes with the phone. Any help is much appreciated. ThanksPMB

pboynett by Good Citizen / Bon Citoyen
  • 3838 Views
  • 6 replies
  • 0 Bravos

Resolved! Call forwarding to US phone number.

Hi all, I was wondering if it is possible to forward calls from my number to a US number and if that will work anywhere in North America. Thanks.

Public101 by Great Neighbour / Super Voisin
  • 1796 Views
  • 3 replies
  • 1 Bravos

No Reception In Richmond Hill

I had reception this morning in Richmond Hill, then suddenly cut off. Is there currently maintenance going on?

jcra by Good Citizen / Bon Citoyen
  • 1840 Views
  • 8 replies
  • 0 Bravos

Resolved! Transfer from Koodo

Hello,I am new to PM, I would like to transfer my number from Koodo.  In the online portal I get the following error: We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. Can you please ...

doodle29 by Good Citizen / Bon Citoyen
  • 2279 Views
  • 8 replies
  • 0 Bravos

Resolved! Text messages being blocked

Here is an excerpt of the Telecommunications Act that reads: “Except where the Commission approves otherwise, a Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.”. S...

memetis by Great Citizen / Super Citoyen
  • 7015 Views
  • 22 replies
  • 0 Bravos

Unable to create Self Serve account

Hello, I've been having issues setting up my self serve account ever since there was a problem porting over my Koodo number. They basically had to temporarily delete my account to 'release' my number back to me.After that point when I try to create a...

Nedly by Good Citizen / Bon Citoyen
  • 789 Views
  • 2 replies
  • 0 Bravos

The plans that public mobile saved you from!

Hey ya'll,Just think it would be interesting to see what kind of mobile situation everyone was in before they came here.For a long time I was with Virgin, but then with my job, I found out I get a corporate discount with rogers! Well golly gee, I do ...

Noosh by Good Citizen / Bon Citoyen
  • 1979 Views
  • 15 replies
  • 7 Bravos

Resolved! Data Add On

I purchased a 200MB data add on but still don't have data on my phone. Is there something I need to do? Can anybody help?

owyajoe by Good Citizen / Bon Citoyen
  • 1379 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile's Koodo Offer

Text from 512-9: "Public Mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus, we'll pay the cost of your rate plan for 1 month and you may qualify for a new $0 phone on the ...

Rambo by Good Citizen / Bon Citoyen
  • 23166 Views
  • 47 replies
  • 0 Bravos

Resolved! [QUESTION] Accepting US Calls

I've been approached by an individual located in the US who wants to discuss a job opportunity in Canada that I applied to.  At the moment, the plan I have only allows for nation-wide calls. If he were to call my mobile number, would I be able to acc...

Kailunee by Good Citizen / Bon Citoyen
  • 1183 Views
  • 3 replies
  • 0 Bravos

Resolved! Reset password not working

Hi All, I tried resetting my password twice now and keep getting this error :"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."5 minutes elapsed since I received the email as well..  

christaru2 by Great Neighbour / Super Voisin
  • 2604 Views
  • 9 replies
  • 1 Bravos

Resolved! Calls dropping in US on roaming plan

Been in US for 6 weeks and still having problems with addons. New problem started yesterday with phone calls dropping after about 15 seconds. The phone beeps a few times and then drops the call. Been dealing with problems for 6 weeks so when is this ...

harveyg by Great Citizen / Super Citoyen
  • 4471 Views
  • 25 replies
  • 0 Bravos

Resolved! Calling the UK and France from the US

I know I can call the UK and France (from Canada) as part of the Long Distance add-on plan.My question is can I call or text the UK and France from the US as part of the US 10 day roaming add-on. And if so, what is the cost?I am assuming you can call...

RogerI by Great Citizen / Super Citoyen
  • 1673 Views
  • 9 replies
  • 0 Bravos

US Roaming include Puerto Rico/ Virgin Islands?

I tried to search through the community answers but I am going to be in Puerto Rico in 2 months and just wanted to check if the US roaming included Puerto Rico. Any members aware of this? 

baijuxp by Good Citizen / Bon Citoyen
  • 1085 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer Data To Wife's Account

My wife and I have 4gb data each. She ran out, and I have about 2gb left. Can I transfer some of my data to her account?

owyajoe by Good Citizen / Bon Citoyen
  • 2944 Views
  • 12 replies
  • 1 Bravos

Access to Self-Serve Fully Regulated!

Kudos to Shazia_k: After a couple of hiccups in getting started, my self Serve account is up and Running with special thanks to Shazia_k and her intervention! Special Thanks!

judygirl21 by Good Citizen / Bon Citoyen
  • 1789 Views
  • 4 replies
  • 6 Bravos

Resolved! 90 days plan with no talk, no text & no data

Hi, I've got another phone from company temp. and I think it will be 6 months.Even I use company phone, I would like to keep my phone number. I saw plan with no talk, no text & no data. Just wondering if I pay $25 for 90 days for this plan, can I kee...

canavan by Good Citizen / Bon Citoyen
  • 1401 Views
  • 4 replies
  • 0 Bravos

Resolved! Forum Abuse

Are there any measures in place to detect abuse/ fraud in the forums. For example someone creating a new account 3 hours ago, just to give bravos to themselves? This account created 3 hours ago but has given 96 bravos to another specific person, goin...

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CaNuCk07 by Mayor / Maire
  • 7479 Views
  • 66 replies
  • 14 Bravos

Resolved! Autopay Issue?

Autopay is always enabled in my account and today is the renewal day. I have the unlimited provincial and 12gb for 90 day plan. However I got no data today but seems phone call and text still work. Is this an autopay issue? I didn't see any errors or...

teddy by Good Citizen / Bon Citoyen
  • 3986 Views
  • 22 replies
  • 0 Bravos

Resolved! One of my Refer a Friend Rewards is not showing

 Moderators, can you please review the above and let me know why I am missing one of the refer-a-friend rewards? My renewal is coming up soon so would like to get this included. It should show ($6) instead of ($3).

jtiburon by Good Citizen / Bon Citoyen
  • 1687 Views
  • 6 replies
  • 0 Bravos

Need Invoice with tax showing for Work Expenses

Hello! I LOVE your service/plans - very affordable and the LTE never gives out in the GTA.  I need an invoice for work to claim my last payment as it includes tax but doesnt show tax in the payment history. Can someone PLEASE help?

cStatix by Good Citizen / Bon Citoyen
  • 2601 Views
  • 20 replies
  • 1 Bravos

Fall plan change to 12 gb/3 months

I distinctly recall changing my plan to the 12gb / 3 months offer that was out in fall, however my plan is still reading as 6 gb / 3 months? Will this change occur after my next pay cycle or is there an error I am not seeing?

cratzia by Great Neighbour / Super Voisin
  • 1192 Views
  • 4 replies
  • 0 Bravos
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