Can't receive incoming SMS or calls

[Rbp]

Hi there,

I've had an account with PM for quite some time now with no issues, using the same phone with no changes to hardware or software (Google Pixel). As of sometime in the last 72 hours I've been unable to receive SMS or incoming calls. I can send SMS and make outgoing calls with no issue. As well, my data continues to work.

If someone with the @CS_Agent could help with this that would be fantastic.

Thanks, 

Rob 

[CS_Agent]

Hi Rob,

Thank you for reaching out to us.

I am sorry to hear that you are no longer able to receive incoming SMS and calls.

In order to assist you, please can you send us a Private Message?

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16....

I am looking forward to your answer.

Cheers

Abdoulaye

[Rbp]

Yes. Have also taken out the SIM card and reinserted it. 

[Mana]

@Rbp have you tried some simple troubleshooting?

Sometimes just turning off the phone, removing and reinserting the phone and turning it back on helps fixing some issues. 

[SD08]

Click this Moderator_Team link to send a private message for assistance.  Include your PM SIM card number, e-mail address and phone number.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...