Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My calls keep getting dropped after about 5 minutes. I've rebooted my phone but it keeps happening. Started happening a couple of days ago. Is there a fix for this?
Hello, I've just setup a new account for my wife and went through the setup process. After submitting the credit card details the page timed out and asked me to log in again. I attempted to log in with the email address and password setup however its...
If issue is not fixed, i will be switching to Chatr by the end of the month.
Hi There, How are you? I recently got public mobile but I am not able to login at https://selfserve.publicmobile.ca/It says Sorry, your login attempt failed. Please try again. Please help! Thanks
Hi, I'm hoping you guys can please revive my self serve account. I can't log in. If you guys could please help me out I would really appreciate it. I tried resetting my password but it won't work and it won't take my email address.Thanks.
I set up my account monday afternoon an everything seems ok. I still get unregistered sim and no connection. Have transfered my landline to public mobile will this take long
I was in the US roaming for the last week and had excellent success with connectiviity, send/receiving texts, making calls, etc. however since I returned back to Canada yesterday, I can send but NOT RECEIVE texts from anyone. Can someone provide tr...
In mid-April I set up an automatic plan change at my next renewal. I wanted to switch to $15 a month plan. On April 30, the plan changed and my auto pay charged my credit card. I was all paid up for the month of May, but for some reason my plan was s...
So just wanted to say thanks to Public Mobile for the new and improved $15 plan with unlimited incoming minutes now being included in additon to 100 Canada wide outgoing mins. But was wondering why there is no official announcement (that I've seen)...
Hi,my auto payment has been refused and since then I tried with 3 differents cards and none of them is accepted neither and I have sufficient funds on them, what can I do ???marlene david.
Hi Jeremy,I joined public mobile yesterday and I requested my old number to be transferred. I also requested my iPhone to be unlocked from Rogers. I inserted the new SIM card into my phone and turn the phone on. It requests me to “Choose a Wi-Fi Netw...
Last month I configured my plan to change from $30 to $25 plan during renewal. However, while verifying the transactions noticed that its been charged $35 instead of $25.Is this a glitch in the system ? Anyone else encountered any similar issue ?Note...
HiI joined public mobile yesterday on the $15/month plan. The "Unlimited Incoming Minutes" is the main reason I signed up. But on my account page this is not listed as part of my plan - Is it still included in the plan?How are international incoming ...
I have confirmed the charges to my credit card but get auto message that payment is required. Two notes to moderator team over two days with no assistance yet. Any suggestions on how to get this resolved?
Hi, I have been dealing with a persistent issue over the past week where I cannot properly make or receive calls on the network. I am able to hear the ring and accept the call (similarly for the person I attempt to call) but there is no sound from ei...
hi am in NL i want to port my nos from Koodo to public mobilei have already take public mobile connection. my nos is xxxxxxxxxx whereas my koodo nos is yyyyyyyyyy i would like to keep my koodo nos. Please support. regardsVivek Edit: Phone number red...
I tried to go to previous page in my browser and I am getting the following error when I try to setup account .....The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again after 50 mins. Doe...
I use to have three way calling and call waiting but it is no longer working anymore. I haven't made any changes to my plan. I have missed a lot of calls due to this and it has been a huge inconvienience. Please help.
I will be in Alaska in the summer (driving, not on a cruise) and curious how well the PM plans work there.
I recently referred a new subscriber to public mobile. I have not seen the credit applied to my account.
My payment card expired and I have tried to renew it. But I receive a message 'card update failed'.
My account costs $25/month then less $4.00 for loyalty. I owed $1.80 for this month's payment. I put $45.00 in my account to cover the $1.80 plus future payments. When the payment came out of my account for this month, it indicated that I'd owe $2.20...
hello, my question is i want to renew my old 15$ plan to the new one to get unlimited incoming call. But i chose change right now instead new bill cycle. System charge me 15 $ and doesnt change my plan at all.How can i un-do this and get my money bac...
Locked out of acct/ forgot security q's
Have a question, looking at a plan for my dad, just needs a phone doesn't need data or anything else. So the $10 plan would be good for him. My question is does the minutes roll over to the next month if they are not used? Just curious...thanks
Purchased us bundle roaming, shows up under add- ondata works but talk/text not working.
If i need to purchase a text only plan will it be possible to use the minutes from the US/CAN And INTL Add_ons that are already have been added to my account or should i pick one of wee plans and take off short
Someone keep sending PM to me 2 days,how can I avoid this person sent PM to me?thanks!
I have not been a PM community member for long, but already received spam in my private inbox. SpoilerHello, you got a nice profile and i really like your profile and i feel it would be nice to get to know you more better. Here is my email address: ...
one of my sim card was not active for 4 month now i want to get the account actvate but cant do it does sim card expire after 4 month please let me asap how can i add money to my account thanks
