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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account suspended...

So this is new... My plan was scheduled to renew and swap over to the updated $15 plan. I have autopay in - and I have a $135 credit on my account. But - my account status is "Plan Expired". Normal? will this just fix it's self or will I be geting c...

Keep the same phone number?

I'm on a provider, but I wanted to change to another company, but I would like to have the same phone number. Is possible with public Mobile?

Resolved! Account supesion but on auto pay

Hello, I've set up autopay and I recieved texts that my payments were being recieved plus I recieved the text for the $2 reward. However my account has been suspended. How do I get this cleared up? Help someone

how to get more reward?

hello, everyone,who know how to get more reward? thank you

Sorry, we cannot complete your call, you do not have the required long distance add on

I have a $10 for 50 minute canada-wide prepaid plan.Starting today I can't make any calls, I get a message... "Sorry, we cannot complete your call, you do not have an activated long distance add on.." I have looked at my call usage and totalled it u...

Why is the activation process always broken?

Double Billed

Hello, I have been billed twice in the same month for the last two months. I recieved a "service error" reimbursement for the month of April. Nothing for the month of May. Please assist ASAP. Thank you.

Phone - Actual person to talk to

Is there someone that I could actually speak with regarding phone plans prior to making a plan decision?

Sim Card Change

Hi i lost my phone, i got a new sim card i want to transfer my number . how can i do that

Failed port

Account needs to be recreated

Resolved! Why can't I check my phone's compatibility?

When I enter my IMEI I got the following message:Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed at this time. Please try again later.WHY?HELP!Thanks,Daniel

Transferring number from koodo to PM

Hi, I am having issues activating my sim card as they tell me to pick a new number then contact PM. However, the link to contact is broken and I do not know how should I proceed or who to talk too.

International Calling

Where can I find the complete list of International countries and the calling rate for Public Mobile?

Re: Voucher did not work!!

My voucher won't work and says my account is suspended and my bill was due yesterday and I got minutes today it has only been one day

Plan

why cant I change my plan it keeps saying error. Ive been trying for 3 days. Had no trouble adding money to account though.

Voucher did not work!!

I have a voucher here I bought at superstore in yarmouth ns and it does not work at all. I can't get any help at all anywhere with this problem...I bought a 5 and 20 voucher and the 5 worked and 20 never. @Moderator_Team

HELP:Renewal date is today. Lost all service!

Renewal date is today. Lost all service! I even needed to register myself as a new user! help!

Resolved! Change my existing Public mobile number

Hello,Is there any option to change my existing public mobile number to my other previous number which I am not using anymore. And will my all existing offer be valid with the change?Thanks

Dropped calls

I have noticed that every time now I am on a phone call for over half an hour or less the call will drop and I am disconnected.what is going on as I am within service. It is not an account or SIM card/ battery issue.

Phone won't work

Account is activated with $3 credit it is on autopay and have received a text saying my bonus points have been applied but when trying to us the phone I get a message that I need to pay my account.

Resolved! activation failed

I received an activation failed notice when trying to activate new account. My credit card has been charged. I tried logging in to My Account, but my email is not recognized. How can this get resolved?

PM website unresponsive, no transaction history

The PM website has never been what I'd call fast, but today it's brutal. About 3 minutes to log me on. Then I try to review my payment transactions for the past few months - been on PM since Dec last year - to find I have no transactions. Not what m...

Phone is not activated

Hi, I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is 1000000xxxxxx, phone number 403 xxx xxxx Thank you EDIT: Personal info r...

WHEN ARE THE COMMUNITY POINTS ADDED

Hello: when are the point for the the community added to my selfserve page. I might wait until they are added because I contributed that information and those thoughts and time and it would be cool to be rewarded. My email addresses are th...

Resolved! $25 referral?

Hello, I would like to refer a family member to come onboard Public Mobile, but she came across this ad in Kijij, which offers $25 credit. Is this legit? Isn't the $25 promo over? Or are there special phone numbers that are entitled to $25 referra...

Resolved! Should USA $15 calling plan show up under "My plans"

Not my account, but my friend added the $15/400 minutes to their publicmobile account, and it seemed to give them $15 worth of credit, but it doesnt list anything about USA calling under "My plan". Should it be listed there?? This was done yesterday....

Why do I go up to two hours or more with no data?

Ok so I’m just starting my second month with PM and so far I’m far from happy. Month one went ok with very little disruption in my data. At first this month my data didn’t reset, and now that’s fixed. BUT yesterday and today I’ve gone at least 2 hour...

Resolved! Trying to be reimbursed

I joined publicmobile and went with someone else 6 days after.my credit card was charged so I need to be reimbursed.so frustrated that I cannot speak to anyone

Resolved! Cant pay amount

I have enough $$$ on my account but my account is still suspended? When i go to add money and select amount owing it says i have enough to pay for my bill but why wont it pay for the balance?

Resolved! US - Add On

I know we get 10 days for US but they only offer 1G i will br in the states at a convention. Talking videos and recording. So i go through my data very fast then I just read in some comments that you have to wait 24hrs befor you can purchase more dat...

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