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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data not working?

I am being asked to sign into public mobile whenever on my data. I have plenty left (over 3gb) yet I do not have any connection? Any ideas from the community?

Self Serve Login - already PMed

Good afternoon!I am currently locked out (self serve disabled) of my self serve and am currently in a work situation where I will need access as soon as I can.I have already PMed the mods each but was wondering if anything else can be done or if ther...

Resolved! Voicemail Outside Canada

Hi,I'm curious to know if my PM voicemail will still be reachable and functioning for people to leave me messages if I do Not have roaming while I'm travelling in the USA? What if I travel to a country where there is not even a PM roaming option to p...

Activated sim card and paid but can not use phone, money in my account but no service, am connected

Hello,I went through the SIM card activation and Phone number port steps, followed by my payment.After payment, I received this message:" Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_bl...

Porting of number not complete

Saturday, I unlocked iPhone. Reset phone. Set up message with pm but still unable to receive calls and texts. Calling out and texting works. Have sent messages to moderator. Any thoughts out there?

Add-Ons Problem and pay question.

Hello,I have a small problem, I made a purchase of 10cad (200mb add-ons) and it became visible on my credit card, but not on my system (my phone), then resubmit my account with 10cad to have sufficient funds for autopay , But an additional 90cad appe...

Account login

Hello, I am not able to login to my account, when i do forgot password it says we are unable to find your email address. Please assist. I have also sent an private message to moderator.

Resolved! $120 Freedom Mobile promotion still 6 gb plan not 12

solved thanks

Selected wrong plan. Need assistance in adding global text please!

Hello, Unfortunately I forgot to add in the free unlimited global text plan (after deductions) to my $120 plan. Is there a way to add it in without charging the bill again? I need some help on this please. ** Side question: I transferred over from f...

reaching my data limit

Hello everyone,I was just wondering if PM would pause my data when I reached 100% of my monthly data limit like Koodo does so I dont end up having unexpected data charges? I have been notified at 75% and 90% which is nice (and thanks PM), and I am cl...

Question about community rewards

What if someone have more then 1 accounts. They can have more then 1 community forum accounts right ? Let's set if I have 3 lines, all at 1 address 1 for me 1 for spouse and 1 for daughter. So they all can have their own community account to get comm...

Ported out - no access to self serve

I ported out my number on Friday, and tried to log into self serve to ensure I don't get charged for another 3 months of service. I can't log in - is that by design, and does it mean my account is cancelled and I won't be charged again?

Resolved! four day since move from FM.. Still NO Data, NO MMS, NO calls, inboud or outbound... and no response

recently i switched from freedom mobile to public mobile on july 5th. as of today four days passed . i still dont get data ,calls, sms nothing . 2 days ago i sent messages to moders. sent emils. nobody response to that. i am really frustrated. i don...

Overages on Rogers and Bell is $70 per GB!!!

Wow, I thought PM's $30/GB add-on rates were expensive, but Rogers and Bell both recently increased their overages from 5c per MB ($50/GB) to 7c per MB ($70/GB). My goodness, that is ridiculously expensive!! http://mobilesyrup.com/2017/07/05/rogers...

Plan paid for but not working

Hi, my plan had expired and I switched to a 30 day play yesterday. I paid and got confirmation text, however when I place a call or send a text I'm told my current plan doesn't have calling or texting added.

Resolved! Us roaming plans

Do the US roaming plans include texting and calling to Canada?

Unable to receive calls and text, ticket # 000000007932607

Hello,There has been some issue with my public mobile connection with the phenomenon that i am able to dial out calls and send out text messages as well as use data.Anyone trying to call me gets a message saying the number is not in service, also i c...

No Text, No calls, No data

I just ported my phone number and I am unable to send/receive texts, calls or use data. I paid a lot of money for this, and it's extremely frustating not being able to use my phone!! My phone was working fine, before this. I tried adding Public Mobil...

Resolved! MMS size limit

Does anyone know what the MMS size limit is on Public?

Data usage

I have transferred from FM to PM for 3 days. Everything is better, until I received a text message saying my data usage is 75% of the 12GB. Not sure how did I use that much of data in only three days....... Hope the moderator can help.

Resolved! Name display

So I just ordered a pizza from this place which I do not have in my contacts. I dialed the number and as interested was ringing my phone showed the name of the place. I have to assume that the Telus name display is being phased into public mobile. Ot...

Resolved! Leagoo M8 5.7" 3G phone

Hi there i orderd a phone Leagoo M8 and im not sure if i will be able to uset with PM network...please help thanks

Public Service Announcement

Sorry I had no idea as to what to call this thread. With the recent promo from Freedom Customers it has shown that the updates and maintenance to the system since the Fall Promo has not really improved the activation process when there is an influx o...

Resolved! Roaming in the home zone

Anybody ever experience this? It happened yesterday coming out of the subway system where I had no signal. Momentarily, I was "roaming" on the Bell network. Oddly, the service state was out of service though. So, I was connected but not really co...

Unable to verify email address

Hi moderators, There seems to be some issue with my account activation 9 days ago. I noticed some sort of error message on the page upon the completion of the activation process, even though it says that it was successful.I received an email to confi...

Resolved! Voicemail is in french now

Hi there,I am having a problem with my voicemail for the last 3 or 4 days.It was working like it normally does but then when I went to check my messages it's in french and it isn't saying anything like "please enter your password" it just goes on for...

Resolved! Day 3. No service

Day 3 and still no service. Messaged all 4 mods and tried all the phone settings needed