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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Are there any moderators that are not retired?

I have been attempting to PM a Moderator for assistance with a password reset, yet it appears that the mods in the forum are all retired? Are there any moderators still active in the community?

MMS not working

I have a verizon samsung S6. My APN setting match this page: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3. Data works fine.But MMS doesn't. It says unable to download the message. Hav...

Smooth sailiing...again.

I guess the problems people are having are primarily centred around autopay and various possible credit card issues.This will be my last report of ...no news.I had a small balance. I had some reward. I entered a 3 month old voucher. This morning I se...

Weak Public Mobile signal when Telus signal is strong

My wife and I just joined to PM and we are experiencing weak LTE signal in our home. Is there anything that can be done since the Telus LTE signal is strong in our home? BackgroundMy wife use to be on Telus and then joined Rogers and now she is on ...

No service suddenly

Hey I’ve had public mobile for 3 weeks now and haven’t had any trouble. Last night my phone suddenly had no service. The only things that work now are the apps that use wifi. Even my texts aren’t going through. Not sure what to do now.

Resolved! 3G or 4G

Hello all, Just wanted some feed back in regards to the usage of 3G and 4G speeds on public mobile. - what your experience between both?- price difference and is it worth it? - what do you prefer and why? Cheers, Donderick23

Resolved! $25 Credit at Walmart - When is the credit applied?

Hi - I'm new to Public Mobile and just tok advantage of the Walmart promotion where you get a free SIM card, free activation and a $25 credit when you sign up in store for a talk, text and data plan. GREAT deal, so I did it. I don't see the $25 cre...

Resolved! Plan change ahead of new billing cycle - loss of Phone and Text

Hi, Made a plan change about 2 weeks ago as realized needed more data capacity. This morning when new billing cycle started I had no talk or text capability, also self serve from phone did not work. At work, I logged in from company laptop, sure enou...

Resolved! $25 credit from walmart?

Hinew here.I got a new free sim card on August 11 from walmart and activated a plan there too. i thought i was supposed to get $25 credit within 72 hours. I checked my account, haven't seen the credit. who should ask for help? should i go back to wal...

ID

Were you asked for ID if y'all activated in store (Walmart/London Drugs)?

Resolved! London Drugs and Walmart

I've bought 2 PM sim cards, one at Walmart and one at London Drugs. My experience at London Drugs was MUCH more enjoyable. The customer service at Walmart was lackluster and they seemed annoyed when I told them I wanted to activate the sim card mysel...

Just joined - 3G not working

Hi all Hope you can help! I just joined Public Mobile, I have the plan with 4.5MB data, put my new SIM in my unlocked UK iPhone this evening and whilst it has the 3G/LTE logo at the top the data isn't working - when I load any apps/email they say the...

Getting refund

Hi. I got an offer to switch my plan from public mobile to Koodo. My question is if I switch to them would I get refunded for the time which I haven’t used. I paid on August 10th for 3 months. So would I get refunded a portion of the payment back. Al...

I bought a sim from london drugs and they activated the $10 plan... but it says no service

I bought a sim from london drugs and they activated the $10 plan. I see the pending charge for $10.20 on my credit card. I also bought a spare sim as well. They didn't mark on the sim card which one it is, but when i put the first in my phone it ...

3G or LTE network

Public Mobile is said to use the 3G network, and my current plan has 4.5GB on 3G network. However, my phone usually says I am using a 4GLTE network when my data is activated. Is this a glitch or do I somehow have access to this network? My phone is a...

Lost SIM Before Activating Account

I bought a SIM card at Walmart today and when I got home I was going to switch out my SIM card and I lost it. I can’t even activate the account because it sends a 6 digit code to my phone but I don’t have any access to my text messages since the SIM ...

Resolved! Cannot Login to Self-Serve

I have been trying to login for the past 3 days in order to pay for my service. Unfortunately, the system seems to be failing to recognize my password. I have tried to reset my password, however, I have yet to receive an email to complete the reset...

No service for 3 days

Hello, It has been 2 days since I’ve been trying to get my service restored and no one cares. I was on automatic payment and my account goes inactive even though I have enough fund to cover my circle. I messaged @CS_Agent twice and no one responded. ...

Phone frequently loses service

I've noticed a lot over the last few weeks when I'm driving that my phone goes in and out of service.100% service to nothing at all (Emergency Phone Calls Only) for 5-10 minutes at a atime. I'm as far east as Ajax, ON but it happens often while I'm r...

Invalid Sim

Hi, I purchased a new Public Mobile SIM card from Walmart today, but when I go to activate it, it says invalid sim. I'm putting in the correct SIM number, I'm not sure what's wrong, please help @CS_Agent

SIM card

Hi, I purchased a new Peoples Mobile SIM card from Walmart today, but when I go to activate it it says invalid sim. I'm putting in the correct SIM number, I'm not sure what's wrong, please help

Resolved! Be careful with giving out your PM number as a referral.

My friend got a request for a PM referral (on reddit) over the weekend and today they learned that the person who asked for the PM referral number didn't want it to join PM. The person who requested the referral instead used my friends number to unlo...

Porting

i can make calls but cant send or recieve texts for certain numbers. Ported old nunber.Please help

cannot use voucher with credit card for plan more than voucher price?

Hi,I was given a promotional voucher along with a free sim card last week and today when I am activating the sim, it will not let me use the voucher as the voucher is for 40$, but, the plan I am choosing is more than 50$.It takes my credit card info...

Current Promos

just for information purposes....are there still ongoing promos at both Walmart and London Drugs or Wow.....I don't see anything in the Announcement section regarding these?? or have I just missed them?

re: Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

@CS_Agent I am wondering why the announcement thread for this promo has been made private.https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Internal/Get-a-25-Credit-for-You-and-Your-Friend-by-Referring-them-to/m-p/262285#M18123It simply co...

What happened to the US 1GB addon?

I no longer see it available for purchase. Has it been discontinued?

Problems with receiving texts and calls

Hi guys.I bought a new phone,sim card and new a/c with public mobile and i kept the same number from my old bell phone.The problem is that on my new phone i can call and send texts but everytime someone calls or text me it goes to my old phone.I can ...

Resolved! Can u refer urself with another new pm number

Currently having one PM number and would like to open another one during the walmart promotion. CAN I qualify for the referral reward credit if the new number opened is still under my name?@CS_Agent

Resolved! Received a message after trying to port Speak-out number

After I registered my new Public Mobile Sim card, I decided to try porting my currently active Speak-Out number. It asked for the old account number that I could not find even after digging through many other community posts talking about it so I jus...

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