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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting issue for TWO weeks! Still paying TWO carriers! (FIDO)

I've had porting issus since NOV 18th. I've sent private messages to @Shazia_K, @Mary_M. I finally recieved a response from @Saray_O, she said that the Port went through successfully as of Last Night!, however I am still NOT recieving phone calls or...

ported numbers

me again!!!! over two weeks and still cannot recieve calls...numbers still showing active with our old provider

Resolved! Why does another phone get Cerberus texts when ...

Curious, why do my friend's phone number as well as my phone & my alternate phone number ALL receive a bunch of Cerberus messages about Cerberus being unable to find my device location + a bunch of numbers related to my port? This happened as well wh...

Mods not replying to messages!...

I had issues activating my SIM card and I messaged them last week, and they still have not replied. What can I do?

Resolved! (DAY 25) Waiting since Nov 18 for a port from Koodo prepaid to Public Mobile

Hi, I sent a private message to the mods with the required info on Nov 18 and I haven't received a response yet. My Koodo prepaid plan renews in 2 days and I was wondering if I could get some help? I've tried all the suggested tips for porting from K...

Account suspended

Hello - I purchased a 90 plan on October 26, 2016, but when I logged in to PM today it says my account is suspended. Does anyone know how I can get this error corrected? Thanks

New Mod!

Do we we have a new mod here?!?!?! I see a @Cherine7 Welcome and I am sure you have a lot of work ahead of you so thanks!!

Account frozen with plan change

Hi all, I've sent the mods a message about this yesterday as I had spotty service starting on the 27th. My plan switched over and didn't automatically update, a few days later it seems to have taken. However I have 0 service on my phone. In my accoun...

porting problem: possible solution

2 fam members ported to PM on Nov 19. Both processes went through, cards charged, can open My Account, can make calls, data working, BUT can NOT receive calls. SIM from other provider still working, so it is clear that the porting did not go through....

BEEN WAITING SINCE NOV 19TH.. CONTACTED 5 TIMES WITH NO REPLY.. NEED HELP

it has been 2 weeks since i switched to public mobile and my number still has not been ported from koodo, I have emailed them for the 5th time and i have yet to receive any response to my previous emails about what is going on.I have already been cha...

14 days and my number still can't receive calls/texts

I've sent the mods a 2nd message regarding my port situation (where I apparently took someone else's phone #, even when I used my OWN account number in the porting process, closed my koodo account, closed their Chatr account) and that I had to take a...

No help/reply since Nov. 19. No incoming for 2 ported numbers.

I've posted this in the past, but the 2 family members that I brought to PM still do not have INCOMING call. No help in any form whatsover, too. They wanted out, but realized they can not refund.Any suggestion on how to convince them that "help might...

Resolved! HELP!! HELP!! HELP!! HELP!! Account has been suspended!!

@Shazia_K @Brooke_C @Dave_M HELP!! I'm in Puerto Rico now travelling and my Public Mobile account has been suspended for no particular reason. I ported over from Rogers a few weeks for the 4gb for $40/mth promo plan and everything was working fla...

Referrals list not completed

I have noticed that my referrals credits are reduced at least by 2. Can someone look into it for me? Thanks! @Shazia_K@Mary_M@Jeremy_M

Charged But SIM and ACcount non-existant

Hi, Any help please. My credit charge was charged for the November 4GB promo but the SIM does not work. I need a PIN for it, the one I selected doesn't work, meanwhile, I can't log into my account because it says I do not exist. I have emailed 3 ti...

Resolved! WhatsApp on BB Z-30

I am keep getting the message from WhatsApp on my Black Berry Z-30that they will not support BB and some other cell phones as of Dec 31, 2016Should I worry for my BB Z-30 ??I would appreciate for any help to clear this confusionThanks for your h...

PUK problem

I have accidentally locked my SIM and the phone is now locked until I enter the correct PUK for my SIM. After going through the self-serve menu and searching through the community forum, I realized I would not be able to obtain it on my own to resolv...

Day 5 with no service, PLEASE HELP

I have sent 4 private msg and still have not received a response, I am unable to make and receive calls and texts messages, can someone please help me?

No service for days, please help

Hello, I signed up for PM on November 28th and am still unable to use my phone. Koodo cancelled me on the 30th, you've charged my credit card, and I have no service. I have sent out 2 service requests, numbers #4527-3524 and #6704-6286, and no reply ...

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Post your community message here.

Still not able to use my phone - No incoming calls or SMS

Please Mod's I have been patiently waiting and also send 3 private message with no response. Can you please get my number ported properly? @Mary_M pleaes help! Sent you a PM on the 21st.

Spouse involved in a traffic accident last night and couldn't reach me because of a failed port

My spouse was struck by a car last night walking home and wasn't able to reach me on my phone because I haven't had phone service since November 19th. I need someone to cancel the pending port and provide me with a phone number where I can talk to a ...

How do I change my email address?

I've changed the username on an account but it says Please note that changing your Username will not change the email address on your profile. So how do I change it? Also, I tried to use the 'contact us' form to ask this but when I get to the form t...

Resolved! No service for a week

Hi, I haven't been able to make/receive any calls or texts for a week now since activating. I have sent an email and messaged a mod on here but I don't want to be repeatedly message/email because it will only add to the backlog. I just wanted to post...

When will a mod respond to me?

I have a sim card from before the promo period, and I activated my phone, but need to be switched over to the 4gb/month promotion plan. I have messaged public mobile on facebook since saturday, I have emailed them since tuesday, and I have messaged t...

Day 14 still with porting issue.

Emailed the pm support team and still waiting for the porting issue solution. The response is supposed to be sent within 48 hours. I have no idea what's next I should expect.Oh and yesterday I got the bill from my previous provider fido. Really regre...

New Public Mobile Feature Idea

Instead of those crappy badges we get for '3 subject post!' and 'First Bravo!', we should really be getting badges that focus on how long you've been missing service. Public Mobile should give out '3 weeks without service!' or 'failed port!' or 'Trip...

Resolved! Re: Double Charged

I still have got charged even after I changed my phone plan from WIND to PM

Resolved! Weird feature showing on my plan

That's an odd feature on my plan... I just signed up on the $120 / 12 GB plan... What expired? My PlanPick & Pay This plan includes: -12GB DataExpiredUnlimited International TextUnlimited Provincial Talk

ZTE AXON 7 APN Settings

Just setup an Axon 7 this evening. Everything was read correctly from the PM SIM card except one field. MNVO value was initially set to 50 and the LTE data would not connect. Change MNVO to 4D4F and LTE started working right away. This thread also h...

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