Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I was looking at this thread: https://productioncommunity.publicmobile.ca/t5/Discussions/How-do-I-change-my-email-address/td-p/132423 It seems like I need a mod to manually update my new email for my PM account (not community) on the server-side....
I've been a PM subscriber for well over a year and I've brought 4 or 5 refer-a-friends with me.Ever since day 1 I've been on 90 day auto pay .... even got a discount for it.Got a message today saying my plan did not renew and I have no service.All I ...
I use a password manager so I have secure, random passwords that are unique per-site, but I can't paste my new password in because it's disabled. This is some backwards security theatre crap and should really be changed. Even NIST agrees that passwor...
I currently have a 90 day plan that expires today. I would like to change it (Build your own plan) for 30 days ... there is $63.00 in my account to cover it ... but when i build my own plan, "Change on next renewal date" will not allow a click. How c...
Need to call car insurance and it’s a 1-844 number, have talk on plan but public mobile giving message don’t have this on plan and can’t call. Need assistance please .
Car insurance is a 1-844 number and have talk on plan. Public mobile saying plan doesn’t cover call. Have to call and should be able to but can’t figure out how. Help !
Hello, I recently signed up for Public Mobile, data is working (both send and receive), but I cannot make/receive any calls or send any messages. I tried putting the sim card in my husbands phone (same make and model, and a Public Mobile client with ...
I lost my iPhone 8+ with my PM sim in it, I have tried to sign into my self serve but it now says "Sorry, you've been locked out. Please contact Public Mobile for help." I tried to reset my password, but public mobile never sends me the link. Now ...
Hi! I’m just wondering if I can set up the pre-authorization monthly bill payments? When I hooked my phone up today I had to use someone else’s card, I didn’t have mine on me.
Yesterday night I turned the power off and shut down the phone for the night. In the morning I restarted it and made a few calls during the day. In the evening I figured out that all incoming calls did not ring the whole day going straight to voicema...
I am currently unable to get incoming text messages... I think it might have to do with a US add on package that I bought.. it was good for 10 days.. I stopped getting incoming text almost exactly 10 days to the hour since I first added on.. I am bac...
Okay, so I have a few issues here. Now, before I go into the problems, I have messaged moderators two days ago, and haven’t heard anything back from them, which is why I’m now posting in here. I tried to help my husband join PM, but it has been cons...
Bought a sim card a month and a half ago at this location. It was a painful process but the employee (who was newish at the time) sold me the sim card after getting permission from manager(who was not thwre) I even showed the threads about being able...
I know there is a topic on this need help. I have a temp number went to my account to port my number is it said successful but it had been ten hours and still have the temp number. I have restarted took the card out yelled at the phone nothing is wo...
I activated PM Sim Card 27 Jul. Requested porting of old cell number. Indication was it was eligible for porting. No suggestion for temporary new number. Have waited 9 days but no indication number was ported. Old Cell plan still active. now when I t...
Are their any moderators out there today? I can't get a hold of one and my phone has been off all day.
Hi I just registered for a PM account and when I needed to port my number, it said to select a temporary number and then contact a MOD to port my real number from PC Mobile. I was receiving no responses from directly messaging the MODS, so I decided ...
Nevermind - figured it out. Please delete this! Thanks!
Today I moved from Fido, about an hour ago. Inbound and Outbound text messages are working as are calls out. Incoming calls are going straight to voicemail (my old Fido VM I believe) as I have no messages in my inbox. In the Usage on my profile I ...
Hey all,Me and my sister have the same plan - unlimited calling/texting with 4.5 GB of data with the promo that was on for the beginning of July - and we were both undercharged for the plan (should be $45.20 per month minus one dollar for not having ...
I just moved to Public from Fido. When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #. I entered my phone #. Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I corr...
I just switched to Public Mobile. When I pressed and held 1 to access my voicemail my phone asked for a VM #. I entered my telephone # but now whenever I press and hold 1 it takes me to my VM message - like I was calling my # not my personal voicema...
I went into my account and tried too hange my plan. I added the funds too do so but it just renewed my old plan and left the balance in my available ... how do I fix this ?
Hey! I wanted to switch to the new 30 day $40 Promo plan from my current one. I went to to switch it before paying my bill but it wouldn't let me. I had to pay again for my current one because I needed service but I would like to have it changed. I a...
Hi everyone, First of all thank you for helping me out. Next my question is basically how a community rewards work. i know that you have to be in top 50% to earn $1/month funds and so on. I am also aware that we earn badges that increases our level a...
Hi, I just signed up with PM, by purchasing the SIM Card and time cards at Walmart. The associate there "set up" the account and service for me, but she did not port my old number over, and now I am unable to change my number or begin the porting pr...
I unfortunately had my phone stolen this morning. Any recomendations about things I should be doing? Does PM have a way to have the phone blacklisted? Trevor
This is all that's showing in self serve: Do you folks think the autorenew will go OK or should I preemptivly message the mods about this?
Please help. I requested a password reset but it didn’t send. Now I am locked out.
Hi, I ported my freedom account phone number on July 18th and was sent the message that the transfer request had been completed successfully. However, I am currently using a dual sim card phone and while the number has been ported over my services on...
