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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account expired

hey guys, is the site main working for you? it's very slow, can login very intermittently. my phone autopayed couple days ago no problem. but my wife's was supposed to go through yesterday! her phone doesnt work. please help. the auto pay should have...

Is selfserve.publicmobile.ca down?

I've been trying all morning to login to the selfserve site with no success. It's usually slow, but it's completely unresponsive right now. I can load the login page, but once I enter my credentials it is stuck (I've tried multiple browsers). I need ...

Resolved! Pay Bill through Bank Acct

Right now, I set up my credit card for auto payment. As I couldn't login to my account to check, can I use online banking account to set up auto monthly payment ???

Could Not Login to Account

Anyone have this issues today? I am unable to login to my account. Are PM doing maintenance?

No service after one week!

Last week I switched to public mobile from Telus. I still have no service, unable to make or receive calls or texts. I phoned TELUS today and they informed me my phone is unlocked and my number was ported over last week! I’ve messaged the moderators ...

Change credit card

Hello. I have been trying since yesterday to contact public mobile. It is unbelievably difficult to get customer service and impossible to speak with a human. I can not log in online as not getting the emails to change password as I forgot mine. I ca...

Resolved! lost reward for refer-a-friend

Hi all, Does anyone know why I would have lost the reward for a refer-a-friend, when their credit card expired, but they renewed with a new credit card same day? They are still using the same cell phone # and account is in good standing. Can someone...

Reactivate plan

I now have $200 on my account for a $50 plan nothing I’ve tried has worked

Resolved! Not receiving phone calls

Hey, I switched from Bell to Public Mobile yesterday afternoon. I am able to make phone calls, send/receive texts but I am unable to receieve phone calls. I have removed the SIM card twice and restarted my phone multiple times with it being off over ...

You Lied, Got Caught and Are Getting Called Out

Go to the "Plans" webpage and select "Build Your Own Plan". Select 30 Days - Provincial Wide Calling - Unlimited International Text - No Data. The price comes up $10. For new customers or existing customers there is a webpage during setup or you ca...

Account "Suspended" ?

My service stopped working a few days ago; I received a message telling me my rewards had been applied to my account, as I do every renewal, but nothing telling me my account had been suspended. So I checked my account, found it had been suspended wi...

Credit Card Charged but No Registration

I tried to Register my Public Mobile SIM twice last night, and when I get to the payment section, after I enter in my details, it comes up with an error. I looked this morning and there is a charge on my credit card for the amount of the plan I chose...

Forgot password

I forgot my password so I clicked “forgot password” I put in the email twice and then it asks me my security question, I answer it and it says “oh no something went wrong but don’t panic go back to login” it nevers stops, I just can’t get into change...

Resolved! U.S. add on stopped working before 10 days

How can I reconnect my U.S. add on? It says there is a network issue.

three days without service

After transfering in a number from koodo, I have been with no service for three days. ( can't make/receive call, and no internet connection). I have sent a couple private msg to moderator.very frustrated. what shall I do now? please help.

Resolved! Add text option

Hi,I have talk plan, no SMS service.I need few texts once to validate a registration via phone, is there any option to have 10 texts?Is there anyway to talk to public mobile?

Lost Phone Again!!

Hello,I was last on here when I lost my cell phone for the first time. A member by the name of Monica was in touch but I was unable to get things resolved. My phone did get found, but once again, I have lost it and cannot access. I would like to now ...

Speak privately with a moderator

@moderatorteamI need to speak privately with a moderator about my account!!!!!! I am getting so frustrated right now!!!!!!!!!!!!!!!!

my friend got a huge bill from freedom because they don't reconize 236 as Vancouver's new area code

freedom doesn't recognize 236 as Vancouver's new area code and my friend got a bill for 500 bucks with freedom for roaming. what do I do. I might have to switch to a diff company with a 604 area code.

No service

My number can be called but goes directly to the answering machine. I cannot call out. When looking at the SIM card manager, the PM card has Roger's under the title. Please explain how to correct. I have restarted phone.

contacting mods

i need to contact the mods for resetting password, its locked me out, how do i contact the mods?

Resolved! RE: Problem activating Sim card

Hey guys, im helping out a friend hook up 3 phones, she done the first one fine. Then the second one she is having problems. On the final screen of activation when she tried to submit it, it came up error 'something went wrong' her credit card was c...

Resolved! PM online account setup or payment when out of Canada

Hi, I activated new PM SIM at the kiosk recently (4.5GB/$40/mth), but left for a 2-month overseas trip before I got chance to setup the online account. Now, it seems I cannot do it because it requires PM to send me a 6 digit code via text, which won'...

Resolved! data

Dear public mobile Clients, I'm thinking about the data I use on the phone when I'm away from the house. Does maps use data ?Does Gmail use data ? Just to read an email That has been previously opened. I get my work instructions that way. And I und...

Moderator not responding

I contacted a moderator 14 hours ago, and I have not yet received a response. I am not able to login into My Account. How do I get a timely response?

Public Mobile text message

I got this message as text today. Do any one has any additional details on the following message: Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To lear...

Is the website down?

I have been trying to move my wife's phone from Bell to Public Mobile for over 20 minutes now. I just get error messages or it doesn't want to go to the next page!

US Add On not working

Hi,I added US Talk/ text/ and data.. and yes, I saw it was a 2 step process and did both steps and it's not working at all. Please activate it or refund my money. Super unimpressed

Calls dropping at a rapid rate?

Is anyone else experiencing their calls being dropped constantly from 15 seconds to 2 minutes into the call? This is driving me nuts and looks really bad with clients when a conversation takes 4-6 calls to get through a conversation.

Resolved! Data not working and it's the first day of a new cycle

I have an iPhone 8, and this is my second month with Public Mobile. My data worked just fine last billing cycle but I ran out about 12 days early and bought a 1 gig add on. I used this up (but it has about 66 mb left and it still stopped working abou...

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