Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation issue

Hello,I just completed a 3 month subscription with PM and I received an confirmation email, but I am not able to speak or text on the phone.Also, I cann't login on my account.Could somebody help,Thanks

Resolved! Can't receive incoming calls, straight to voicemail

Hello, I just recently switched to Public from FM 6 days ago, the service has been great however when my friend attempted to call me today, it went straight to voicemal. I then called myself from my home phone and got the same issue. Everything else...

No service from Freedom Mobile transfer :(

Hey guys, I activated my SIM card yesterday and since then I've had no service My account says it's active, the payment went okay, and everything seems to be fine, so I'm pretty confused! Any thoughts on what I can do to get some service? Thanks!

Re: phone not working

Please someone help phone not working after payment was taken

Current Offer for Freedom Customers

A friend is looking to get the current double data deal. I want to give him the right advice on setting things up and I know how unforgiving the process is even when all the right steps and precautions are taken. So, I looking for some feedback on ...

Roaming charges for data and talk while travelling within Canada

I live in Vancouver and I currently have the following plan: - 12GB Data- Expired- Unlimited International Text- Unlimited Provincial TalkI will be visiting Montreal for a week. I want to know what roaming charges are for data and talk. Can i purchas...

Resolved! Most Frustrating Experience

I joined PM this past week and I can honestly say that it has been one of the most frustrating mobile experiences I've ever had. - I couldn't register with chrome as it kept saying the format for alternate numbers was incorrect. When I googled, it sa...

Resolved! Plan Activation Error!!!

When activating the sim card, I picked the 90 day plan along with the canada-wide unlimited talk, 6GB of data, and unlimited international text with the total coming to 135 plus tax. This was paid and the sim card was activated. However, when I tried...

Resolved! New Port from Freedom Mobile - Suspended & Plan Expired??

I just signed up with PM tonight and ported over from Freedom Mobile for the 6gb for 90 day unlimited plan + bonus 6GB for porting from Freedom. I entered in the forms correclty and despite entering an email and password for Self-Serve, after the pro...

I got switched off the $120/3 month 12GB plan randomely, now showing renewal of $165

What happened here? I have been on the same plan for a while now. I just logged onto my account and it has gone up a lot in price. Can someone please explain why? I hope this was a mistake.

Resolved! How are community awards linked to my actual plan?

Long story short, I created my PM community profile a LONG time ago, but just switched to PM recently. During the process of activating my SIM, creating my self serve account, etc, there was never an opportunity to "link" my community account to my ...

Password reset not working

My password didn't work tonight, so I tried to reset it. I received no email update. My bill cycle is about to end, and I really need to make a payment tonight. Any suggestions?

Resolved! Autopay failed upon registration

So I ported my number in from Freedom today and when I entered my credit card information I made sure the auto pay option was checked. There was a problem registering so I tried pressing it again and it went through, but I was prompted with a message...

Resolved! Iphone APN setting not showing

Hello Public mobile community, I just ported over my Freedom mobile number over, also I have received a text message saying I have succesfully ported over (my Freedom mobile sim does not have get signal anymore also). The problem I am having is the A...

Payment failed NO SERVICE

I am having the same experiense. I am trying make payment since this morning 8am. Till now, I keep getting error "we were not able to identify your credit card. I don`t have my service since this morning and I already contacted my bank there is no is...

Moving to the States

Hi Everyone, Not sure where this belongs, if a plan holder is going to move to the States, is it possible to transfer to plan to someone else? Thanks,

Made a mistake on my plan

Hi, I ported from Freedom but accidently clicked no text instead of picking global unlimited text. I tried changing plans but is asking me to pay 120 again. Please help.

Resolved! Annoying long distance warning for in-province calls

"Please stay on the line while your call is completed. Long distance charges may apply." I have been getting this warning before my calls connect when calling within province. It is not happening for local calls, only those going to different regions...

Resolved! Activation Process Not Adding Plan

Just ported my phone number over from Freedom for the Unlimited Province-Wide talk, unlimited global text and 12GB of data (4GB/month) on a 90-day plan for $120 (about $40/month) offer. SIM and account was activated, number ported over but no plan wa...

Resolved! After Freedom Mobile 6GB Bonus Applied, Long Distance Addon Is Gone

Hi everybody, I've transfered from Freedom Mobile yesterday and purchased $8 Long Distance Addon at the time of activation. After activation I got Long Distance 200 min and 6Gb of Data under "My Addons".  Today, I've noticed that the bonus ...

Porting number from Freedom Mobile - Alternate Phone Number Regex

Hi all, I ordered a sim card to port my number from Freedom Mobile to take advantage of the promotion. When I enter an alternate number, an error pops up that says "Alternate Phone Number Regex" and I cannot proceed to the next stage as a result. I'v...

Resolved! Unable to change password

I am posting for a friend who is with public mobile who is unable to change his password. After clikcing on the "forgot your password" link, he enters in his information and receives the reset password email. However, every time he clicks on the lin...

US data plan for 10 days not working

Purchased a US add on today for $20 phone and data - for 10 days. I still can't make a call or use data. What cooks

Been through Blackberry now going through Alcatel

Hi everyone, Happy Saint Jean to fellow PublicMobile members in Quebec. I'm still on my new cellphone quest. I went through Blackberry and now on to Alcatel. I was a bit surprise to see that Alcatel sold their own text pad phones. But those and the...

Resolved! Activation plan not going through

When I tried to activate my plan yesterday, the payment and everything went through but when I went into my account afterwards to see (hopefully) if I got the 4gb instead of 2gb, it only says I have the pick and pay for $25 and nothing else while my ...

can i use roaming US data in canada?

can i use add on roaming US data in canada?

Resolved! Self Serve not letting me log in...

Trying to set up 2 phones, iPhone 5, and 5s. Sim Cards from Public. Activated Cards. Choose Plans. Payed. Confirmation emails recieved. 4 Digit pins recieved. Receieved notification from former provider to say I have left. Now, no service at all. And...

Give me my plan or my money back

I waited two days now without a phone..this is b.**bleep**..I want my plan or my money back nowI never had this problem..just becuz i didnt have sufficient funds in my account it suspended my account..now i paid..it says active..but i try making a ca...

Getting a Virtual local number to forward to main mobile number

Hi there, I am wondering what is the best way to get a local Kitchener number and have all calls and texts forwarded from that number to my main one in Toronto. I do not need to carry another phone or wish to have one. I am doing mostly business in ...

FM to PM port over issues

Hello, On June 23, I followed the instructions online for activating the freedom mobile offer. All was smooth, I paid the total $120. However, when I went to My Account, I can only see $25 per 90 days pass charged and $100 in account credit. At this ...