Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have voicemail on my Public Mobile plan but many times instead of a caller getting my voice mail (when my phone is powered off), they get: "The customer you have dialed is currently unavailable. Please try your call again later." This is intermitte...
I sent one message regarding porting number. yesterday, and I sent a new pm this morning. But it is still no reponse from the MOD team. It seems porting partially worked. Can make a phone call but can't receive a phone call. I will lose my number if...
Hello, I am currently trying to change my phone plan. My last 30 day plan expired today and I am trying to reactivate my phone. I have added 52 dollars to my account howerever when I go to pick a new (cheaper) plan. There is no option to change it. T...
HiI tried to register for self service account but was told my phone number is invalid. This is pretty funny I have transferred my phone from Rogers recently into Public Mobile and everything else looks fine. Thanks, Daniel
Moving to Koodo on targeted offer on 31st, public mobile plan runs out on 30th. My autorenew on 40$ plan is set to 31st Aug. I moving on 31st to get the Walmart back to school weekend offers. Q1> When will autorenewal happen for me 1st Sep or 31st Au...
I just topped up my account for this month but have not received any service yet. Can anyone help my figure out why?
Last week I got a new phone and and opened a new account at PM for the plan $10 (50 min & 50 texts). However, I can't get access to my voice mail after I change the password, it won't change my personal greetings either after I record a new one. When...
This morning I bought a long distance add-on as I was going to be receiving some calls today . I assumed it would go through and be able to be used within an hour. It's not working yet and it's about 10 hours. I don't recall previously it taking days...
I just bought my sim card at London Drugs and activated the $40/4.5GB plan. I saw the promo for $25 credit and a free sim for activating a 30-day talk, text and data plan at London Drugs. However, I was charged $10 for the sim at London Drugs by the ...
I have been on the $120/12GB 90 days plan since Fall of 2016. My friends on the Fall 2016 promo plan have received text messages to switch over to the $35/5GB or $40/8GB plan. I'm not getting any text offers from Public Mobile at all.
I accidentally unsigned for them earlier this year when I grumpily replied to one with "**** off" which as it turns out unsubscribes you from promotional offers via text. I can't figure out a way to sign back up for them though and would like to rece...
Things went well overall and there was only one customer in front of me. However I got a lot of weird looks since there's no real counter I just waited for the clearly marked Walmart wireless rep to finish. It was funny he kept moving away from me wi...
I tried to reset my password by entering my email address twice but nothing appeared to happen, Does anyone know how to get this to work. Thanks Colin.
Hey @Moderator_Team, Wondering if you can help me out. I have two accounts, one for me, one for my wife. My wife doesn't use much data so we got her a talk and text plan with a data add-on so she can top up as needed. I got the fall promo 120 for 12...
Dear moderator, I am a new user, my phone number was transferred from Fido a week ago: 514xxxxxxxx. Fido said they've already completed the transaction. The problem now is: I can only make a call out to others, but cannot receive a phonecall from...
I would like to ask a question with my own title. How to make a new message? Thanks!
Hi all , I just activated my service with PM today. I'm using an unlocked Xperia XA2 Ultra that was originally on Freedom. In order to get LTE to work , I had to manually put in the APN. Now my MMS still won't work. Unable to send , or download recei...
The preamble: My phone has been OOS since Sunday around noon. After waiting it out to see if problems would be fixed, I proceeded to create a moderator request before midnight on Sunday. Now with moderators signing off in a little over an hour and ...
Hello, I am currently trying to switch providers and register for the $40 Public Mobile plan that is being advertised (4.5 GB 3G data, unlimited call & text, for a limited time only). I am currently out of the country and I was wondering if there is ...
I was just wondering about the details of voicemail that Public Mobile offers. 1. How many messages can you save.2. What is the maximum length of time that the messages can be.3. How long are voicemails saved in the message box.4. Does Public Mobile ...
hi there, i'm fairly new and I got a promo code to move to Koodo but at the last second they would not honnor it, so how do I get my public mobile sim card to work again and get my number back? thanks Colin.
I was wondering if it is safe to send the MODS details of my account along with other sensitive information. Usually in chat forums like Reddit for instance, Moderators are just simply regular users who have made a name for themselves in the communit...
How can we fix this...I was with Telus and wanted to.port the number to Public Mobile.But they have me a different number thatis one digit off. I still have the old number. Thanks . ..Tom
Hi, I cant make incoming and outgoing calls for the last ten days. When I try to make a call , it says its a long distance number even though its a local Toronto number.I contacted the Moderator_Team about the issue last Friday but i just got reply a...
I am just trying to make a local call and am not using 1 in front of the number and I receive a message stating I do t have access to long distance. Plus when someone is trying to phone me it rings Busy. I have a paid up account and just have pay an...
Re Incomplete number porthi i recieved my number got ported but i cannot recieve calls. my phone number is 519xxxxxxx account number from previous provider is 778xxxxxxx. SIM CARD number is 891xxxxxxxxxx
Hello, I just took 2 new plans yesterdayI had them both incorrectly assigned as $10/month, I would like to change it to the $40/month ULC and Data promotion, since i have already paid $10 would like to use that as part of the plan payments, I cnnot d...
I have no service since yesterday morning and sent 3 messages to the moderators so far, no response at all. The last activity by moderator team was sometime early yesterday Did they all resign or are they on strike or worse No wonder many are leavi...
I have 2 public mobile numbers, but I tried to port one of them away to another provider. It got rejected for being an invalid account number. The account number I used to port out was the account number listed in the top-right area of the public mob...
Very strange scenario this timeIts funny because back when I was having an argument with Koodo, the Koodo reps swear up and down systems are not linked somehow but I think I can clearly show that they are I have an existing Telus phone numberThe Telu...
