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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

my friend got a huge bill from freedom because they don't reconize 236 as Vancouver's new area code

freedom doesn't recognize 236 as Vancouver's new area code and my friend got a bill for 500 bucks with freedom for roaming. what do I do. I might have to switch to a diff company with a 604 area code.

No service

My number can be called but goes directly to the answering machine. I cannot call out. When looking at the SIM card manager, the PM card has Roger's under the title. Please explain how to correct. I have restarted phone.

contacting mods

i need to contact the mods for resetting password, its locked me out, how do i contact the mods?

Resolved! RE: Problem activating Sim card

Hey guys, im helping out a friend hook up 3 phones, she done the first one fine. Then the second one she is having problems. On the final screen of activation when she tried to submit it, it came up error 'something went wrong' her credit card was c...

Resolved! PM online account setup or payment when out of Canada

Hi, I activated new PM SIM at the kiosk recently (4.5GB/$40/mth), but left for a 2-month overseas trip before I got chance to setup the online account. Now, it seems I cannot do it because it requires PM to send me a 6 digit code via text, which won'...

Resolved! data

Dear public mobile Clients, I'm thinking about the data I use on the phone when I'm away from the house. Does maps use data ?Does Gmail use data ? Just to read an email That has been previously opened. I get my work instructions that way. And I und...

Moderator not responding

I contacted a moderator 14 hours ago, and I have not yet received a response. I am not able to login into My Account. How do I get a timely response?

Public Mobile text message

I got this message as text today. Do any one has any additional details on the following message: Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To lear...

Is the website down?

I have been trying to move my wife's phone from Bell to Public Mobile for over 20 minutes now. I just get error messages or it doesn't want to go to the next page!

US Add On not working

Hi,I added US Talk/ text/ and data.. and yes, I saw it was a 2 step process and did both steps and it's not working at all. Please activate it or refund my money. Super unimpressed

Calls dropping at a rapid rate?

Is anyone else experiencing their calls being dropped constantly from 15 seconds to 2 minutes into the call? This is driving me nuts and looks really bad with clients when a conversation takes 4-6 calls to get through a conversation.

Resolved! Data not working and it's the first day of a new cycle

I have an iPhone 8, and this is my second month with Public Mobile. My data worked just fine last billing cycle but I ran out about 12 days early and bought a 1 gig add on. I used this up (but it has about 66 mb left and it still stopped working abou...

Switching phones

i got a question about switching carriers, i want to switch from Lucky Mobile to Public. I have the sim card already and I tried to activate it but it asks me information about Old Service Provider Account Number: Old Service Provider Equipment Seri...

Resolved! Account only half working after creation

Yesterday I purchased a SIM card and signed up for a plan, transferring over my previous mobile phone number from Bell. Here is my current functionality: Phone calls: I can call others, my phone number appears, but I cannot receive callsTexting: No i...

monthly bill generation

Hi all, I am using Public mobile connection for 1year now. where can I find the monthly invoices for all these 1 year.? Can some one pleae help.?

monthly bill generation

Hi, I am using public mobile connection for over an year now. I wanted to get my monthly bill for the past 1year. How can I get it.? Whom should I contact.?

My phone number changed

Signed up for Public a month ago and had my number ported over from Fizz (Videotron). Customer rep called me on my phone to test the sim and it was all good. The other day my wife sent me several texts which I did not receive. Trying to find out what...

Resolved! Moderator response

Hello, how long does it normally take a moderator to respond? I have had an issue since yesterday with no response. Thanks, Sandy.

"Most Popular Thread" MADE DISAPPEARED

Public Mobile, why did you remove section or summary of most pupular discussions? Are you afraid of firing up of any topic concerns most customers that could be against your decision of price increase / cancellation of plan like last year's (4GB LTE...

Wrong data usage info

I just became a customer of public mobile yesterday and did not send any texts, but the usage shows that I have already sent texts. Can someone reset the usuage for me? Thanks.

Need to activate new SIM card

I am looking to get in touch with a moderator to activate a new SIM Card for me. I lost my old one.If one could contact me privately, I will provide all the necessary information.

$2 reward for auto pay not receiving for 2 months now

Resolved! No SIM detected..

Smashed my phone yesterday, ugh. Bought a used phone this morning, locked to Telus. Inserted my SIM card and it says “no sim detected”. Tried out a friends telus SIM card and it works no problem. Also tried my public SIM card in a different phone and...

Samsung A-series Phones

Noticed this week that the Samsung A20, A30, A50 and A70 are available at various local retailers such as Walmart, Staples and, obviously, the Samsung stores as well as online. These are much more affordable while being almost as good as the flagshi...

Can't access my account

I have tried to different phones and three computers and can't access my account! I type in my password and then it goes to a blank screen with just the headers up top an a Hello! It was fine before but now like this for over a week. How can i fix th...

Password

Hi, l forgot my password and security questions

Trying to port in a number from Voip.ms

I have a cell phone number I would like to port in from a reseller called Voip.ms. When I attempted to do it the Public Mobile webpage kicked back an error. "Your old Service provider rejected your request." So I contacted Voip.ms and they explained ...

Resolved! international texting

i will be traveling to italy and i need to get international texting for 1 week. on the add-on page, there is international texting but i dont know if its just for the usa? also is it $8 for the whole week?

Resolved! Can I activate a new line with voucher

Hi I have family visiting for 3 weeks and a PM plan may just be the right choice Can I activate without giving any credit card info for during activation? If they need to buy add ons post activation we may add their cards then - or more vouchers. Tha...

Moderator Team not responding to emails

Hello, is anyone else they're having issues with the moderator team not responding to emails? I have sent one a day for the last 3 weeks!!!. I have received three responses, to ask me how my service has been and to click the link for a survey ridicul...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

my friend got a huge bill from freedom because they don't reconize 236 as Vancouver's new area code

No service

contacting mods

Resolved! RE: Problem activating Sim card

Resolved! PM online account setup or payment when out of Canada

Resolved! data

Moderator not responding

Public Mobile text message

Is the website down?

US Add On not working

Calls dropping at a rapid rate?

Resolved! Data not working and it's the first day of a new cycle

Switching phones

Resolved! Account only half working after creation

monthly bill generation

monthly bill generation

My phone number changed

Resolved! Moderator response

"Most Popular Thread" MADE DISAPPEARED

Wrong data usage info

Need to activate new SIM card

$2 reward for auto pay not receiving for 2 months now

Resolved! No SIM detected..

Samsung A-series Phones

Can't access my account

Password

Trying to port in a number from Voip.ms

Resolved! international texting

Resolved! Can I activate a new line with voucher

Moderator Team not responding to emails

OPPO Find X10 Pro Max Global

Unauthorized Email Change Account Recovery

iPhone VoLTE provision reset.

Re-active with wrong e-sim number

Porting number doesn't work