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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

not receiving text messages

Someone had sent me a text message on April 17th . I only received the message today, April 26th. On two other instances, two different people had sent me text messages on April 22nd. Again, I only received those messages today. And this morning...

Trying to pay activation. Card not being accepted

I'm at the payment screen and I am entering my pre paid visa card. It's not being accepted. I need it activated asap, is there a phone number to call or some one to do this?

changing phone number

I set up my phone yesterday and changed the phone number today. I got a message saying go into website click contact us and complete SIM & Activation form, I did that yesterday so now I can't go in and complete the form again. Not sure what to do nex...

Resolved! Suspended login

Can't login to account and when I try to do a password recovery, it lists it as a "Suspended Account". On a month to month plan and I haven't paid for several months now due to lack of funds. Is the account and phone number still valid?

Resolved! Incorrect port

I activated my new SIM and imported my number from chatr or so I thought. I received a phone call from Public Mobile and I was told my port was failing and would need to choose a new number which I did with them. It has been a couple weeks and my num...

Resolved! URGENT: Regarding complete SIM activation

Hi,I recently ported from chatr to public mobile. I am neither able to receive calls nor able to access data (i don't have an option to modify APN settings in my phone, so please don't suggest that method), also it looks like the port is only partial...

Resolved! cancelling

Hi, could someone please provide the link for the best "Everything you need to know about cancelling your Public Mobile account" post? That would be VERY MUCH appreciated.

Credit card updates

How can I change the expiry date on my Credit card.

Resolved! Would turning off all push notifications in Community also affect my Account?

Everytime I make a lomg distance call I get a pop up warning that my account will be charged LD charges. Other then it being an annoyance it doesn't affect anything. Was wondering If I were to turn off all push notifications in Community settings i...

SIM not fully working

I sent a PM to the moderators yesterday but I am still waiting to hear back – I am disappointed it has taken this long considering the issue. I would like to solve the issues sooner than later as I need my phone to be working properly. I signed up f...

Website Error on Porting number

I've been using PM for the past couple months and finally decide to port over my other number. Everytime I'm at the part where I check the eligibility of porting over my number, it redirects to a generic error webpage. I've tried on multiple computer...

Resolved! Locked phone

How do I check if my phone is locked.

SIM activated but no service

Dear team I have activated my SIM online yet it shows no service even after 24hrs. I have checked my phone comparability. That was also ok. Kindly advise.

Resolved! I called my cell phone from my home phone but it tells me my the call is long distance.

I called my cell phone from my home phone but it tells me my call is long distance. They both have the same area code and are both in the same apartment. I don't understand. I used another cell phone to call my PM cell phone and got the same 'this is...

Please let me know how to cancel my Add-on service ?

I have joined in this month at 5 Giga plan.And I used my data quickly to 4 Giga.So, I purchased Add-on 1 Giga several days ago by 30 dollars.However, I regret this decision and I still have my data.Please let me know how to cancel my Add-on serviceor...

Resolved! What's the best plan for me?

Hello, Thank you in advance for your expertise. I am with a different telephone company at the present. I'd like to share my data with you and I was hoping that someone would be able to choose the best plan for me as I am not efficient or tech savy i...

Charged twice

Can i get a refund back into my bank account? This was caused by the public mobile website having technical issues.

Resolved! Interrupted port from Telus to PM

Good evening community, I recently switched to PM and have a:1. Account with PM2. A PM SIM card3. A PM plan ($15 / 100 min, unlimited text) Unfortunately during the setup process, I ran into the problem of a few 'generic errors' including the one whe...

To do with my phone

Hello I am writing this in regarding my account. It shows that I have unlimited talk to Canada and the US. Plus I have 400 international distance but my phone doesn’t seem to let me call anywhere

Payment Issue

Hey.Not too familiar with the method of using this site but here it goes. I have always had the $25 plan but decided to switch to the $20 today. My plan was expired for about a month and I decided to start it back up tonight. I made the switch okay t...

Phone cutoff right after a payment

Use my phone for work this is the second time this has happened not going to continue to use this company if it doesn’t get its act together reset my account ASAP or refund my monthly bill and I’ll go elsewhere

Resolved! Can't access data, make calls, send or receive texts but have paid for this month?

Hi,I paid for the same plan as I ususally do on April 23rd. My transaction history says I paid for the plan and it says my account cycle is active. However, I cannot send or receive texts, access data, or make any calls. I am worried because I have p...

Resolved! Phone Number Port issue

got a text saying click contact us and complete sim activation.please ensure you provide the correct account number from previous provider, but i can't find the change number button or the contact us button...phone didn't port correctly.

calls not allowed wile balance is positive

Resolved! No incoming calls, SMS or Data for almost 4 days!

Hi, I noticed my public service was not avaliable. Currently, I am on $10 plan and I am not able to send and receive SMS and voice thru my publicmoblie service since last Monday. The screen shot showed my service is still in active. Can someone from ...

Resolved! Changing plan

I registered for a public mobile account today and ended up enrolled in all the wrong things on a 90 day cycle. What I want is the $45 plan with 4gb of data, what I have is data and US texting (i don't need that at all) - is there a way to change my ...

Resolved! Porting Number from Parent's Account

I am currently part of my dad's Telus account but I want to port my number to PM where I am the account holder. I've already been setup with a PM assigned number prior but ready to make the switch. Can I do this even though I'm not the account holder...

Resolved! My self serve account

I set up a phone for a campaign and I’m trying to log in but it says the email /password is invalid. My visa is on the account with autopay, how can I stop the account

Resolved! Waiting call

Hey, my third line is not working why people can’t reached me at the waiting call.. and I payed my phone on March 3th and you guys make pay again on April 23th and also I have to repay on May 3th.. thanks have a great day

Resolved! No Amber Alert

Thank God that we don't get them! There is an active Amber Alert and I never got it! Are we exempt from them?

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