Plan Activation Error!!!

[a_murayyan]

When activating the sim card, I picked the 90 day plan along with the canada-wide unlimited talk, 6GB of data, and unlimited international text with the total coming to 135 plus tax. This was paid and the sim card was activated. However, when I tried to turn on my data, it gave me a message that I had no data left. When I signed in into my account, my plan was displayed as the pay as you go for 30 days and with a 125$ balance to my account. I want it changed to the plan I originally picked. @Shazia_K @Simon_O

[Mapua]

I did this as well, but they the moderators have not replied at all, after two days! Arrggh, so frustrating!! #PublicMobile 

[a_murayyan]

Don't you even worry. Just pm one of the moderators and they'll have it fixed for you in no time. And I promise it's so worth it when they have it fixed. @MarieHelene_L @Simon_O

[wanika]

I am having the same problem! I cannot recieve or make calls, nothing is working!!!!

[GermansBest]

that i do agree with though i just signed up 4 days ago and i only can make outgoing calls so i am not that happy at all you got somewhat more lucky on it LOL

I really need some serious help here @MarieHelen_L

[yyhbs]

The same thing happened to me. After the payment page, I got an error message. I can neither log in my account nor use the phone. The website says that my account does not exist.

The payment went through though. The thing is the amount that went through the account was not the correct amount. I chose the 90-day 4gb special promotion and the total amount was supposed to be $135.60, but only $120 went through. 

It is so frustrating that there is no phone number I can contact for immediate resultion. Maybe I should have gone to Chatr. Anyway, please let me know how you guys experince the problem. 

[a_murayyan]

It's not about the 10 dollars. That's pocket change. But i shouldn't pay for something i already paid for in full in the first time. It's the principle that I already paid the full amount and I shouldn't pay more for a mistake that's not from me.

[GermansBest]

really you won't spend another 10 for a better deal / service as for freedom

[a_murayyan]

Yeah but i can't go back and change my plan because they took 10 dollars for the wrong subscription and now my balance isn't enought to change it back and I won't pay anymore than I should. 

[Ericzhou129]

Yeah I actually had a similar error. At the time, I went into my account and just changed my plan back to the $120/90days as I initially chose. Messaged the mods, hopefully they can still get me on the extra 6gb promo since that's why I ported from Freedom. 

[zhadj030]

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@a_murayyan wrote:

Thanks I appreciate the help 🙂 

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We are here to help, just keep your cool and you will be golden. 🙂

Keep us updated. 

[mjt26]

I had a similar issue, the mods are getting around to fixing the plans today. It may take some time, I reported my plan was incorrect yesterday evening and took them until about 11am this morning to get around to correcting it. They seem to just be really busy.

[a_murayyan]

Thanks I appreciate the help 🙂 

[zhadj030]

@a_murayyan Just give them some time since there are a lot of people with similar glitches. Turn on the email notifications and they will respond to you as soon as they get to your case 🙂

[a_murayyan]

I already have but no one replied to me 😞 

[zhadj030 · Accepted solution]

You can also make it faster by sending them a private message with your phone number and email  and a description of the problem and they should fix that for you . 

See link for more details about mods

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...