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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

When is full service going to be restored?

Pardon my tin hat but this fiasco makes me wonder if it wasn't done on purpose. Telus's way of forcing out their "legend" accounts from the original Public Mobile.

Dropped Calls

Hey there! My calls have been getting dropped. At first, it was 15-30 minutes into the call. Now, it's about 1-10 minutes into the call. The calls are always from cell phone to either landline or cell phone. My account is activated, my cell phone bra...

Resolved! Suddenly no service? Soudainement plus de service ?

Hello! My girlfriend made a payment on April 3rd for 30 days of service and got cut out today April 23rd, it says her account is inactive and she has to pay again.Shouldn't she be okay until the 2nd of May? Thanks, JL. Bonjour! Ma copine a payé le 3 ...

Bad service

Today my phone did not work for hours. I only got the message that I do not have an account, and please pay up; but I am on auto-pay. Hours later, the phone worked. Do I get (a) an explanation, and/or (b) a credit? This is not the first time it's...

Resolved! No service

Sorry, I paid yesterday but I have no service... why?

Resolved! unable to login

Can anybody help me?..I signed up for public mobile today. They send a welcome email. I replied to the link they gave me but I was unable to login because of wrong password or email address because it doesn't recognize either. I tried to get a passwo...

Bill

My Bill was $35 and it went up to $45. Anybody know why?

Data

I have payed my phone bill but my data does not work at all. If i turn my data on my phone will say "data connection allowed" and yet my data connection...isnt connected......? Can anyone help me

Resolved! Change billing date from today to the 29th after sign up

Hi i am planning to port my number from Chatr to public mobile and I'd like to do it as soon as I can before a plan I'm interested in is gone, is it possible to get my billing date changed to the 29th?

My credit card is not accepted

I went to Walmart to activate my account today but my credit card was not verified. I called my credit card company and they said that on their end, they have accepted the verification. My card still does not work. I would like to have my new number ...

new user experience

Hello community, I picked up the $40 plan yesterday before it expired. The entire migration and activation process went withou too many issues. I am on a Google Pixel 2, which picked up the APN automatically. One of the setting was wrong, and I jus...

I paid for my phone

I made a payment April 5 why is my phone off turn it back on or I will go else where (some type of phone number/account number/transaction authorization number removed by computergeek541)

Issues Setting Up New Account

I'm trying to get my wife on PM. She has tried setting up a new account twice. Both times the system hangs and the setup fails. Is anyone else having issues. I could use some hlep form a PM moderator.

Hi I need some help with my account

Hi , I had a late payment and now I can’t use my phone , it hasn’t reactivated and it has been 4 days already that I can’t make or receive calls or messages , I tried turning off and on and still isn’t working. Can someone help me

paid service now suspended

why is my phone not working i paid your service fees on the 12th its now the 23rd and now phone suspended i need this phone i have sick child at home that my phone is needed at all times need help getting it going please

Need PUK code

I don’t have time to wait I have messaged 13 moderaters all of which were online and haven’t received any response from them. I am using my family’s wifi atm but soon I will be going back home where I have no wifi and I have no data and my SIM card i...

Anyone else being undercharged?

I see there seems to a big glitch for a lot of customers today, so I'm holding off on contacting the moderators for another day or two. However, I was wondering if other customers have seen incorrect charges related to their account. In my case it'...

I paid my phone bill on April 18th now it's April 23 and its shut off saying I owe another 41 dollar

I paid my phone bill on April 18th now today I got to use my phone and its suspended this needs to be fixed now. I am so mad How can my phone be suspended when I had already paid this month's bill and it said it was due again may 22

Beware of McDonald's app

https://mobilesyrup.com/2019/04/23/mcdonalds-mobile-app-defrauded-2000-dollars/

Plan tried to renew early.. SERVICE SUSPENDED

I have already paid my service for the month of April, and today my phone services has been disconnected and I can not use my phone or make any calls. I am very frustrated as I need to use my phone and have not been able to use it all day!! I do not ...

Help

I payed a card for my phone for the 15th of april to 15 may and my phone was working fine but now my line is cut even if i payed i cant call or text even if i payed i need help please

billing date ripoff

I too paid my bill recently -- eight (8)days ago on April 15, 2019, the day the system said it was due. That supposedly covered me for 30 days -- not 8. Today, April 23, 2019, my service has been cut off and the system CLAIMS $33 is due. This is a ri...

Paid yesterday and service is out....what's wrong?

Re: can't call or receive calls

Hello. I have no service, yet my bill is paid. Can you please activate my service? Thank you. Adele

Services suspended!!!!! Really

Why!!!!!!! I am paid up and pay for less services and data and never complain about that. I rely on my phone and am disabled. I paid on the 4th for a month service and cannot afford another FULL MONTHS payment only to have my services suspended next ...

Resolved! Account not activated

Hello, I tried to activate Public mobile SIM with porting number from Lucky mobile. Maybe I put wrong PIN during porting but my SIM card got activated so I can access Data and can call but I can not receive calls. Its been 4 days and I am still unabl...

Calling on Public Mobile to Answer

Public Mobile,In case you were not paying attention, customers are angry. You made a plan change and instead of informing people about it, we all woke up to no service this morning - even though we have all paid our time. There has been no response f...

Double charged for April

Hi there. I paid my bill on the 14th of April which is my normal billing schedule. Today, it required me to pay again because my service was cut off. Wtf?...I'd like my second payment returned.

Auotopay fail. No service. Tearing my hair out. No-one to talk to. PM failure.

So PM has been bugging me to switch on Autopay for YEARS. The first thing that happens is that AUTOPAY fails to AUTOPAY. No service. Really pizzed off. It wants to AUTOPAY on May 7 (??????????). That is REALLY useful when my plan expires TODAY!!! Who...

paying bill

i paid my acct april 1/19 in amout of 45.00 dollars and now my acct suspended and my 30 days are not up what gives

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