can't add US roaming addon

[hanchan]

I tried to add the $15 US roaming addon. 

I was asked to add $15 + tax. I did. Now my balance is $15. When I choose to add the 10 day US roaming package it says it will deduct $15 from my balance. When I agree I end up on the same page with this text: "ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provisioning_-1" in a black box. 

I can't add the addon... I'm in the US now and would like to start using my phone.

Can someone please help? @CS_Agent

Thanks!

[hanchan]

Thanks!
The moderators were able to help me. US roaming works now.

[MoreYummy]

This bug is here still.   Mostly caused by the self serve system if you already tried on another computer.

[hanchan]

Message sent. Thank you very much for your help!

[NDesai]

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@hanchan wrote:

Thanks for the suggestion. I tried with chrome in incognito mode and with edge browser. same behaviour each time. 

I do have $15 still showing in my balance.

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In that case, send a private message to the Moderator_Team with your ph#, account# and an explanation. They will add the add-on from their end. 

[hanchan · Accepted solution]

Thanks for the suggestion. I tried with chrome in incognito mode and with edge browser. same behaviour each time. 

I do have $15 still showing in my balance.

[NDesai]

If available balance of $15 is still showing in your self-serve account, try adding add-on using incognito or private browsing mode. Also, try another browser like internet explorer or safari if possible.