US Roaming does not work

[oilpaint]

purchased US Roaming 2 days ago and have yet to have it work. I didn't even check if it worked until I was semi-lost in a new city. What can I do? I messaged mods, my roaming is ON. 

[hairbag1]

Good going !

Drive safe.

[Dunkman]

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@oilpaint wrote:

hi! Yes it does show up in my self serve

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What shows up?  Available funds or the actual roaming add on?

[oilpaint]

wow, when I manually selected AT&T instead of the automatic T Mobile it started working! thankss!!

[hairbag1]

So you've paid for the roaming...now go back and purchase the actual package you've paid for.

[oilpaint]

hi! Yes it does show up in my self serve

[hairbag1 · Accepted solution]

Log into My Account...do you see $$ in Available Funds ? If so, you've likely paid for the Roaming package but now you'll need to go back and actually select it.

Just to confirm...you did want the 10 Day US Roaming plan ..right ?

You may have to manually select ATT or T mobile to get things aworking.

Let us know how you make out.

[Triguy]

It is a two step process - you need to add it then purchase.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

[RossN]

@oilpaint In your data and add on section does it show up? some people put money in account but dont complete second step

[bravo_md]

Not much can be done now.  By the time you hear back from mods the ten days will be up.