Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I really need help on porting my iPhone to Public Mobile. I can't receive calls for 3 days and I tried to reach out to the moderators through private message, @Mary_M @Shazia_K @Saray_O but none one them had replied me since then. I don'...
Last week, someone called me said she got my phone number from public mobile, and she said she will ask for shut down this number since it is not working. But this is my active phone number for a long time in public mobile, and my payment just renew ...
HelloI signed up 2 days ago with new number on the $40 promo plan but I still don't get any service (call outgoing, incoming, text, data, etc). It appears the payment went through. On the last page of sign up it said "activation failed". I have recei...
Made changes Nov 20 2016.Still shows old plan on my online account
Because the ports were incomplete. My attempt at a cheesy joke to hopefully get one of the mods to see this because now I have no phone service whatsoever. I completed my activation on Friday and, on the Transaction Summary page, I got the message th...
I signed up on Nov. 3rd. Like many others I had problems porting my number from Speakout. I sent messages to mods. A week later got a response and sent my port info in. Days later I was told a ticket was submitted and it would take 24 to 72 hours...
I am hoping this is a good sign. On Sunday I opted to do the port later for my second phone since the first was a full on activation fail. I did successfully activate the SIM and got issued a random number. I attempted to port in my number from Telus...
I've sent private messages to two mods on Nov 6th... They have yet to read then. Should I post my problems in the forum instead and tag the moderator? I thought waiting 2 weeks would be enough time for a response but apparently they are too busy...
I am currently "STILL" a fido user. Recieved a PM card and activated with a new number. Then I tried many times that have my Fido number to be transfered over, but failed so many times. New PM card and number is perfectly working, but is there anyo...
Hello all, Need a mod to help me port PC Mobile number. Info already sent to @Shazia_K. Please let me know if I need to do anything else. Thanks in advance,
I was walking around with 2 phones as my Rogers Sim was still working and PM was only receiving texts. I was was in Limbo as I waited for a moderator. Until I figured it out and the Port was complete. . The fix for me...1. On PM website top right ...
Hello, I seem to be having the same problem others are experiencing. I have never been able to log on to my account. I get the following error message when I try to sign in to my account "Sorry, your login attempt failed. Please try again." The re...
I am not getting any response from the moderators. There are like four of them right now and no one has read a single PM message since I activated by public mobile four days ago Where are you guys? @Jeremy_M, @Shazia_K, @Mary_M, @Saray_O, @Caroline_D...
Hello, my boyfriend and I both switch to public mobile from bell on Sunday November 20. We can make outgoing calls, send and receive texts but we cannot receive any incoming calls. Please let me know what info I need to provide to get this sorted out...
Selected port-in from bell when activating the SIM. Then got the error activation failed. Registered an account with the same email address used during activation, it works. The number is partial ported in. Can make calls, receive text, using data w...
Hi,Please, some one in PUBLIC helps me out. I activated PUBLIC SIM card last Thursday, and able to make call, but no incoming call. All incoming call and SMS are routed to my old WIND phone. I filed a request on Saturday (provided WIND account, ...
I chose to switch to the $135 90 days Canada wide talk and text + 2 Gb/month from my old monthly $40 Canada wide talk and text + 1Gb /month on Nov 21 and now I discover that I don't have the text service anymore. I repeatedly told the person I spok...
I ported from Rogers over a week ago and am stuck in the dreaded "incomplete port" status, where I esentially have serivce on both my Rogers and Public Mobile (minus being able to receive calls). I have emailed @Shazia_K and @Mary_M however there has...
Hi,It would be really cool if PM would publish some information about the recent promo plan. I think it could even help distinguish PM as an open carrier who is direct and open about their customer experiences. That said, this is more of a curious q...
I am trying to port a number from Bell to PM. It has been over 5 DAYS since I activated PM and started the porting process. Will my account start date be pushed out? Please advise, thanks!
First, I would like to thank you for reading my inquiry.I've decided to switch to Public Mobile and I'm having great reception but need a revised on my plan.I have signed up for the fall promotion before the deadline (Nov 19th) and I was told that I ...
Could I please get a mod to help me with my account. I logged into self serve this morning and there is a notice that my account was suspended???? Im not even a full month into my 90 day plan. I purchased some roaming add ons yesterday and they have ...
I think it'd be in public moblie's best interest at this point to at least bump up customers plan start dates that are having issues with porting to save some Face.The biggest lesson PM needs to take away from this promotion is the RFD effect .Over t...
Last Saturday I have complained that I tried to port from wind to public mobile and I got two messages one that the activation failed and the other is the activation is done. Yesterday wind Mobile was working and PM mobile wasn't and I was complainin...
I ordered two sim cards and they shipped on the 9th. Still have not arrived. Very unhappy about this. Can anything be done? I am in Nova Scotia for anybody wondering
hey guys... i was under the impression that if you ordered a sim card between oct 23 and nov 16 that you can sign up for the promo after nov 20th??? or did i read it wrong? if i did, it is because the post was very vague and unclear. is it too late ...
I have signed up for my husbands and got him the promo in the last minute. After His phone being up and running I realized my contract with Telus will end in August but if I pay the balance now (which I will) I can switch right away...Is it somehow p...
I think there's a few of us out here with the same issue. I ordered a sim card on November 7th for the promo, and it has not arrived yet. I understsand that PM is allowing people who ordered the card before November 19th or so to still get in on th...
This is Breaking news, at Wind Mobile HQ, The Winds of change have now become Freedom Mobile, New name, new ownership, same recipe
Ok well I'm dumb, think I selected 6 GB instead of 12 for the promo. New pm user here. Still waiting to be able to receive calls and texts and know this happens, oh well this stuff happens to me.Anyone else click on the wrong data amount.I'm sure the...
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