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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help problem with account log in

Hi good day! I tried logging on to my online account but I seem to have forgotten my password so I tried resetting it many times but I still couldn’t receive anything from my email ad. Please help. I am trying to send a private message but it says un...

Where is my 10$ referral credit ?

Hello , I have referred my aunt to public mobile but I haven’t received any credit of 10$ . When I am supposed to receive that? Also she supposed to receive 20$ credit . So when she can get it? Please let me know . Thanks

Can't log into my self serve "forgot password" gives error

@CS_Agent i want to get on the new plan, self serve gives me an error when i try to retreive my password please help! i've been a customer forever but i'll have to leave the service if i can't get this resolved zzzz@gmail.com647yyyxxxx

Unable to get email or make payment

My credit card was cancelled and i have to put in a new one. the problem im having is i cannot get into my account and i am not recieving emails for a forgotten password. when i phone 611 it wont let me change payment. I need to speak with someone in...

money taken from my bank account and not applied to my phone

today public mobile took money from my bank account and my phone is not due to the 6th i am auyopay but this money was not applied to my account and it was for more than i pay what happened?????

2 problems

Hi I am new to public mobile. Have two problems. First one was when I activated at Walmart I was suppose to to get 20 dollar credit and free sim I believe? Neither happened. Second problem was they didn’t give the 4.5gb 3G 40 dollar a month plan and ...

Resolved! How long does my account stay active past the payment due date?

Hi. Regretfully, I'm porting my number from PM to another service, and I'm still waiting for the porting to go through. In the meantime, my PM plan is supposed to renew TOMORROW. If I don't renew the plan, will my PM mobile account close automatical...

Resolved! "unexpected network response" - Call Barring

For the life of me, I can't block a phone number!!! I am using a ZTE AXON with Android, I have tried EVERYTHING! I finally found out how to block numbers using call barring and now when I try, no matter where I stand, it says "unexpected network resp...

Resolved! just joined

hi so I just joined and wondering how long it takes for the new sim card to become active and my old plan to stop so that I can switch. and is there anything that lets me know its all done.thanks for your help in advance

Resolved! Long Distance Add on

I did some search, but cannot find the answer.So I'm wondering with the 15$/400min addon, I can use it up and buy more, than I don't have to pay it every month, right?Also for example to call China, I need to dail +1 86 xxx

Resolved! Can I still recieve a call on the temporarily suspended cell number?

hello all,Can I still recieve a call on the temporarily suspended cell number that was left in Canada for90=days while out of Canada? Frankmanny

Resolved! I have been locked out

Hello, I have 2 issues: 1. I have been trying to sign in to access my account but I am not receiving any emails after requesting a password change. I have requested for it for almost 2 weeks now and have yet to receive instructions to reset it from ...

Troubles activating a sim

Dear PM Community, I'm having troubles activating my sim card via self serve portal. I've done all steps and it's seems to be "all good", even my online bank says that I paid for the plan. Altough I don't have a phone number assigned to my sim and i...

Resolved! suspended service

this is starting to get really annoying made the payment came off my account says my credit is $67 but yet my service is still suspended this is really messing with my day. how do i get this fix?

Resolved! Give me a reason

Yesterday I found out that Freedom Mobile is offering the following for $50 per month:- 5GB Data (+3GB Bonus if you sign up by end of today)- Canada Wide and US Calling- Global Texting I did a quick check on PM and found that for the same features as...

90 day plans - Either update them or dump them

Hey PM....start putting some value back into your 90 day plans or dump them. With your $40 30 day 4.5 gb plan, your $120 90 day 7.5 gb plan is insulting. On my first PM account I got the up front data bucket and a slight discount. Now I not only ...

Resolved! Can't receive phone calls/voicemails on new activation

Hello,I received my sim card for Public Mobile last week and filled out the form to transfer my number from prepaid PC Mobile (Bell) using my device's serial number. My number showed up on my new phone the next day and I can now send/receive texts, p...

Smartwatches

Public Mobile should integrate options to extend cellular plans to smartwatches that support it (like the apple watch 3). Honestly, Its just a money grab for phone companies since your already paying for the plan. Its such a good opportunity for them...

Resolved! Switching from Koodoo

Hello, I just activated my public mobile sim. Can someone help me switch my number from Koodoo/close my account with them? Thanks in advance!

Resolved! Can't turn on data after travel, iphone SE

Hi,I recently travelled and used foreign carrier sim card while was abroad. The data settings on my iphone SE were changed to those of the foreign carrier. Don;t really know what was changed.When I returned to Canada, i could not activate data with m...

Traveling to Canada - Does Number Change?

Greetings! Later this month I will be traveling to Canada for a week from the US. I would like to take my unlocked phone with me and use it while I'm there. From what I understand, the process is that I simply purchase a Public Mobile sim card and pl...

Emergency email change

My boyfriend and I just set up accounts but in his email I missed a number without realizing. My VISA/DEBIT card is linked to his account and we need to fix his email immediately.

New account

I cant seem to open a new account because it will not recognize my cell phone number and i dont get a password sent

Reset password

I have tried a number of times to reset my password and gets the notification that an email has been sent with instructions to reset and email never arrives!What do I do now?

Resolved! Unlimited US Calling and Travelling to US

Wanted to know if unlimited US calling applied as well when travelling to the US, or is that only restricted to when I am in Canada? Or would I have to go with a roaming plan?

Resolved! Auto pay doesn't work on changed plan

I changed plan and was on auto pay but once plan changed today and account suspended due to auto pay failure. Moderater send me PM for more details

Resolved! Locked out of self serve

Hey I was trying to log into my self serve account but it locked me out after to many attempts. I also tried to do password recovery but after entering my email address the next step just had an empty box with "Security Question?" above it and honest...

transfer number from rogers to public mobile

Hi ineed to transfer my numbers from rogers to public mobile what can i do i have the sim cards

What happens to my available credit when porting out to Koodo?

I am currently with PM, might be porting out soon to Koodo, and I understand that whatever I paid for the current plan is not refundable for the 30 day period I have selected. But I have around 33$ as credit. Will I be able to get that as a check or ...

Upgraded plan but the website renewed my old plan and put credit in my account with the extra money.

I treid to upgrade my plan to the $45 for 4.5GB one and I selected and paid for the plan on my account. Instead of upgrading my plan however, the website charged me $43 (I had $2 credit in my account), put a $5 balance in my account and renewed my ol...

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