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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting experience and speed test in south Edmonton

Hello, Just ported from Fido this morning and thought I'd share my experience so far- in summary, it's been great. Ported one line from a two line account directly on activation without issue, took less than 5 minutes after submitting. Speed test re...

Account Holding

Can I have two phone nubmers with different plan under the same email account?

Waiting for changing plan from November 6

I have a same issue for plan change and I SD sent messages to Mary_M and Shazia_K but still no response.How long do I have to wait?

EXPIRED vs SUSPENDED; AVAILABLE FUNDS vs REWARDS, and other miscellany

UPDATED: July 5/18 including SD08's post.First a word of CAUTION: the following analysis is based on personal experience and observing posts to this forum, and has not been confirmed officially by Public Mobile. It was helpful to me in understanding ...

Activation Problem

Hello, I received my sim-card not a long time ago and tried to activate sim-card. So it was pretty much straight forward but on the last step system showed me an error "Sorry, your account activation request has failed" But in the next line was "Than...

No incoming calls for 3 days and what to do

Hello, I activated my phone on friday, transferred my number from fido. Since then I cant recieve any incoming calls and texts. I sent email on Friday -no answer so far. I sent Private message to two of PM moderators but no answer so far. What should...

2 days without incoming calls

Chatroom or IRC?

Can we set-up an IRC on the freenode network to offer direct Peer-2-Peer Support?

I can't receive calls

Hi I am unable to receive calls but I can make them. My phone goes right to voicemail when anyone calls me

Resolved! Plan Change Didn't occur - move to new 4gb/mnth plan at autorenew

Hi All - I set up my plan to change to the new 4gb/month plan (from the old 2gb/mnth plan) at the time of auto-renew. My plan just auto-renewed but still lists my old plan as being in effect. Anyone have any advice? I would have assumed that info wou...

Resolved! Cannot port number from Chatr - New Customer

Hi, I have ported my phone number recently and I can only dial out but cannot receive calls. From what I read, I believe I have a failed port, who do I contact to have it fixed? My old line is already expired (from ChatR) so I'm afraid I'll loose my ...

Resolved! Adding Wife

Can I add my wife who doesn't have a cell number yet but I am planing on buying one from Best Buy?I want her to have her on plan but I will pay for it from this account.DD

Does the rewards you earn apply to all future payments or just the next payment?

Hey, I am wondering since we get $ off of our plan from these rewards. Do they last your whole life with the promo plan or do they only get money off of the next 3 month payment? Let's say I completed Autopay and Refer-a-friend. Which is $9. Will it ...

Resolved! Sim Card Issue or Locked Phone ? "Invalid Sim Card (Network Locked SIM card inserted)"

Hello everyone, I was wondering if anybody would be able to provide me with some assistance. I recently purchased the SIM card and completed the necessary steps to activate my SIM card and plan. However, once i inserted the SIM card into my phone I w...

Referred two family members, only got one refferal?

I signed them both up, myself so I know I definitely included my number in the referral portion of the sign up. What should I do? I waited around 3 days, thanks guys.

What Phone and OS are you running

Just wondering what phones and Operating Systems are running for their Daily phone I have a Microsoft Lumia 640XL and I am running Windows 10 (Preivew Edition) for my OS What does everyone else have? I am expecting it to be Android, then Apple and ma...

Old plan cancelling

When porting over to public mobile does my old plan carrier automatic get cancelled or do I have to call my plan carrier to cancel?

suggestion for pm to get a need better system

since i have been with pm, i have heared same problems what a new customer have over and over again . i know some of problems was caused by new customer who do not handle the process correctly and some of them because pm system did not do right. i wo...

Resolved! Error when porting from Speakout to PM - please help

Hi All, Please can someone help me with the porting process.I have a speakout sim (no phone) and have credit on it (its active).I confirmed that my speakout number is eligible for transfer, then I fill out the form using my speakout 10 digit number a...

Resolved! my autopay didnt work

fot some reason my autopay didnt take money from my visa card. i am sure my visa card able to use. can someone take look for my please. i dont have any service now.

A few questions?

1) If i go to the states, and i have purchased the international calling add-on, will i be able to make calls while in the US? if not, how can i have roaming in the states if i need it 2)I need to change the credit card that autopay is coming from, d...

Resolved! Account question

Can we have two different phone number under the same account, or we have to creat a separate account for each phone number?

Resolved! Locked out of Account

Hey,I forgot my account password, then I tried to reset said password, but I didn't receive an email until a long while later, so the link expired - now the error message states to contact Public Mobile because the account is still locked...Any help ...

Any experience at 2300 Yonge st. (yonge and eglinton centre)

I use Rogers (iPhone), barely able to get the signal in this mall sams as FIDO And WIND.Wondering how about PM ?I work in this mall and think ing to switch over PM.Any idea? Many Thanks in advance

Call History - Time zone

All my call history seems to be in a different time zone, as all entries are off by a few hours.Is there a setting somewhere that I can adjust the time zone for my call history?

Porting

When i plug my old sim card to another phone i receive incoming calls on both phones and i can answer the call on the public mobile sim but when i take out my old sim card I can't receive any incoming calls any more. It goes to voicemail.

Trying to register AUTO-PAY

When I tried to put my creditcard for auto-pay... it said something like <<unable to verify the creditcard>>... I have tried with many creditcard and it says the same thing... anyone have solve this issue? I have tried another browser too and clear ...

Dropped Calls after changing plans

Hi I notice an unusual pattern of dropped calls and signal fluctuations after changing my plan. In fact prior to my changing the plan ($ 40 /month 1GB Data / Canada Wide) I had nearly a full signal bar on my phone at my residence in Pickering ON, how...

Login issues?

For whatever reason, when I try to reply to a previous thread/post of mine I get re-routed to the login page and the site won't accept my password. I have to the email I received to reset my password (the only way to get back in) but then search for ...

Phone number invalid when trying to check phone eligibility

My brother received his SIM card a few days ago and he tried to Check his phone number eligibility but it says " the number you gave is invalid".Anyone experience this and what the solution is? Thanks

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