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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port number

How to port a number from a koodo account @CS_Agent

TExt message not working

Hi, My plan expired and I just added the addon. Not able to receive text message

Cheaper Data Add-ons with limited validity

Wish to have cheaper data add-ons with limited validity - valid only for the current cycle or certain number of days. The current data add-ons are way to costly compared to the regular plans. If we run over the plan data, it seems starting a new bill...

My Phone is not accepting calls or calling out

Wow! Who knew?

I just received a new badge today: the top 25% badge! I really had no idea. It's nice to be rewarded and really a lot of fun to chat with so many of you in the community. So keep on doing what you are doing, helping one another and raising good quest...

Resolved! Re: Porting my number

please i'm unable to porting my number when i try to do it from my account gives me errors We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number...

Referrals

My friends don't believe me when I tell them how cheap my plan is. Good job PM! It's easy to get referals when the plans are just so cheap

Resolved! Closing publicmobile account and porting question

Hi mods,I have successfully ported my publicmobile number over to Telus and am looking to close out my publicmobile account. First of all thank you for the service. I have no complaints and it has been great but it was time for a new phone and new pl...

Resolved! Service Suspended 2 days prior to payment due date - now will not process available funds!

Service Suspended 2 days prior to payment due date - now will not process available funds!Also noticed my auto pay rewards has not been applied. I really need my phone.

Resolved! Texting

can't send or receive texts from any other providers except public mobile?

Resolved! February & March Badges

@Brooke_C & @Alan_K It appears now that the problem with issuing contribution badges has been fixed, as I just received a badge today. However, it would be best to indicate which month the new badges are awarded for, because the badges for February...

Resolved! Promotions

How often do promotions come up? I was wanting to get a PM sim card for my daughter. Should I get it now, or wait until the weekend? Last month they had the $25 referral bonus and then the last weekend they had the free month promotion. Is that an an...

Adding US talk/text plan

Hello,I will be heading down to the US for 3 weeks and would like to add the talk/text plan for $7 per 10 days. Does the plan automatically renew after the 10 days has expired? Do I need to renew it manually through email or text to Public Mobile? ...

TMS Experience

I have had interactions with The Mobile Shop located inside Loblaws, two separate locations and I feel that they don't brief their staff on on going promotions (or that they don't make them read up on new promotions at the beginning of their shifts)....

100 minutes 30 days plan -Call starting in previous 30 days and ending in the new 30 day

I am palnning to buy my parents 100 minutes 30 days plan.A quick question. I start my call on the last 30 day at 11:56 pm .The call finishes at 12:10 am of the new month. Will I be billed 4 minutes from the last 30 day and 10 minutes from the current...

Resolved! Data overage charges

If my daughter goes over her data limit, will there be overage charges? She is on autopay?

Sent mod team a message and never responded?

How long until they respond?

Mark messages as read?

Silly question, but how do you mark messages as read? It keeps displaying a message and I already read and answered it.

Am i able to use data all over Canada?

Hello, This is my plan.- 6GB Data- Unlimited International Text- Unlimited Provincial TalkI am from Ontario and I’m going to BC for vacation. Just wondering if I will be able to use my phone in BC. I guess texting is fine, but what about data? is tha...

Changing your number

Why can’t I change my number ?????????? It always says Chang failed

Resolved! Rewards for Community Engagement

How much do you get off your bill for community enagement, and how much must you engage? I mean I assume replying to one thread is not $1 off your bill, so does anyone know how it works? Does creating threads also apply? New to Public, and always loo...

How could there be data usage when I'm on Wi-Fi for the whole time?

Data Add-Ons NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status8.5GB at 3G Speed87045.3718698.629 It is my renewal day today, and I'm at home with Wi-Fi all the time.Where is the data usage from? I don't see any data consumption in the sy...

Auto pay

Hello, I am trying to set up auto pay and the expiration year on my card ( 2025 ) is not available as an option. ( The options only go to 2024 ) It will not allow me to proceed putting in the wrong epiration year or no answer at all so I am not able ...

RE: The Thread and Suspended Service now Double Paid

Hello Community As many of you, I have also had my service suspended/cut off when I actually paid my bill in advance. I had to pay again to reactivate my service in March. I am now trying to get my refund but am having a heck of a time. Pardon my ig...

$10/30 day plan

My plan is the $10 for 30 days. Because I was referred by someone, I currently have $27 in my plan. Do I lose all $27 after 30 days if I do not use it up? Secondly, I have a limit of 50 outgoing texts per month. What happens if I exceed 50 texts ...

Refer a Friend Removal

I am unsure what is going on and why I am losing my Refer a Friend dollars since Feb 23, 2019. I have referred both my mom (since Mar 17, 2018) and husband (since Nov 25, 2018) who still have active phone plans with Public Mobile. On Feb 23, 2019, ...

Resolved! Plan ended before renewal date had to renew early now data is not working or showing up??

Payment due date incorrect

Got a message on my phone from PM saying my payment next due day is April 11. This is incorrect as my last payment day was March 29 and I'm on a 30-day plan. Next payment due day should be around April 28. Sent a message to PM on my phone, but no rep...

Sorry, we cannot complete your call, you do not have the required long distance add on

i can't call and it said Sorry, we cannot complete your call, you do not have the required long distance add on but my plan cover covers 100 minute provincial call

Walmart won't sell a SIM card without activation

On April 6, 2019 I was checking at Walmart in London, ON for a flip phone and SIM card to set up for a friend that only needs to make calls, no text, no data. They sell an Alcatel GoFlip which works on Telus and will therefore work on PM. I wanted ...

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