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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26214 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38140 Views
  • 185 replies
  • 29 Bravos

Can't access my account

I have registered an account and never able to access it. It keepk pooping up a browser said there was an error and ask my log in and out again. The problem has never been sold event go I tried to log in many times.Anyone knows what is the problem?

Raiallen by Great Neighbour / Super Voisin
  • 584 Views
  • 2 replies
  • 0 Bravos

I keep getting texts...

Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time.Even though I'm not texting outside of Canada.

shaw146 by Great Neighbour / Super Voisin
  • 1615 Views
  • 11 replies
  • 0 Bravos

Resolved! Bad SIM Batch?

Hey, I've been on Public for a while, but decided to order a new SIM card because I was just using a cut down micro for my nano slot-- seemed rather sketchy. Unfortunately, I switched SIMs on the account before I noticed that the new SIM doesn't work...

zelara by Great Neighbour / Super Voisin
  • 2530 Views
  • 11 replies
  • 1 Bravos

no Sim card detected

Considering I seem to be the 3rd person today (maybe more) to have this problem.  Did PM send out a bad batch of SIM cards? So I went through, registered with PM, activated my SIM, ported my number over.  I have verified the following: One Plus Two, ...

ergyth by Good Citizen / Bon Citoyen
  • 2298 Views
  • 14 replies
  • 0 Bravos

Resolved! "NO SIM" New Customer, Phone does NOT see SIM

I am a new customer.  I ordered two sim cards (for two different phones).The cards arrived today.I decided to start with my Samsung Galaxy S5.  I set up my account, ported my number.Everything seems ok with that, called Virgin, the port went through....

tagor by Good Citizen / Bon Citoyen
  • 8656 Views
  • 48 replies
  • 0 Bravos

Sim isnt recognized by phone?

Just swapped to public mobile, new number, activated everything correctly, paid, my old sim is still recognized in my phone as there so no issues with HTC m8. Throw this sim in perfectly everytime and my phone still shows the symbol that no sim is in...

Tyler21 by Good Citizen / Bon Citoyen
  • 1243 Views
  • 7 replies
  • 0 Bravos

Resolved! Data not working after switch to new data plan

After my previous 30 day 4G data plan expired on May 31st, I switched to a 10 day 500MB data plan on June 1st.  But since then, my data no longer works. On the android phone, it shows a "Sign-in to network" page with "You need a data Add-on to access...

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amuront by Great Neighbour / Super Voisin
  • 2005 Views
  • 5 replies
  • 0 Bravos

New SIM card # not working on new activation

I have just received my Public Mobile SIM card in the mail. I am trying to activate my account at https://activate.publicmobile.ca/ This error message comes up "The number entered does not belong to a valid Public Mobile Subscriber." Is something wro...

admlw by Good Citizen / Bon Citoyen
  • 4393 Views
  • 26 replies
  • 0 Bravos

Can't log in to account

I have a Public Mobile account (which I can access) and another one for my daughter (which I cannot; her user email and password don't work, in fact her email is not even recognized!) as as I am the person who pays her bill, I need to access her acco...

Edison53 by Good Citizen / Bon Citoyen
  • 4136 Views
  • 25 replies
  • 0 Bravos

My Public Mobile phone number just changed all of a sudden

Anybody had this problem before? All of a sudden, 1-2 hours ago I discovered that I had a new number! I have been with P.M. for 2 months and definitely did not ask for a new number. It just happened. How can I get my old number back? Thanks

PetraSphinx by Great Neighbour / Super Voisin
  • 2174 Views
  • 9 replies
  • 0 Bravos

Public Mobile Is bad or Good mobile provider?

Hi all I new customer in PM I don't receive any services for 6-7 days, my plans include Internet and I d'ont receive any Internet in all my firts month. I send at first one message and PM fix my phone line, I send one Mss because I paid for Internet ...

JMG-Mtl by Good Citizen / Bon Citoyen
  • 3708 Views
  • 18 replies
  • 0 Bravos

Login

I am trying to access my self serve account . Which its telling me login disabled. I just received my new sim card in the mail . And im trying to activate the sim on card on an unlocked phnHelp

Tracystewart by Great Neighbour / Super Voisin
  • 931 Views
  • 6 replies
  • 0 Bravos

Old bills

I need the detailed Billings of April, May and June 2014. I'm not anymore a PM customer, but I need those bills for a judicial issue : I need those bills to prove hat I did send some SMS to a specific number.How should I proceed to get those old bill...

Resolved! Zenfone 3

Asus announced a new Zenfone today, the Zenfone 3 family: http://www.engadget.com/2016/05/30/asus-zenfone-3-looks-and-feels-twice-its-price/ http://www.androidauthority.com/asus-launches-new-zenfone-3-series-starting-just-249-695579/ http://www.andro...

srlawren by Retired Oracle / Oracle Retraité
  • 4033 Views
  • 33 replies
  • 3 Bravos

Is there something wrong/changed with credit card processing?

Hello PM, I'm trying to renew and I'm getting the following message: "Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." ...

plenarius by Good Citizen / Bon Citoyen
  • 1285 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't send text message

My account was reactived yesterday.Now I can't send any text message.Phone call works. Any idea?thanks.

renforth by Good Citizen / Bon Citoyen
  • 1720 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot receive incoming txt msgs or calls.

Hi, I ported my number from Fido last week, and have activated my SIM as well as unlocked my IPhone.My account says that I am active, and I am able to make calls and send text messages, but cannot recieve either, when people call me it says my number...

Maria555 by Good Citizen / Bon Citoyen
  • 3394 Views
  • 15 replies
  • 1 Bravos

Invalid SIM

I'm new to the whole public community. But I just finished activating my new SIM and when I checked my iphone4 it said it would work with my phone and now that everything is complete its saying the SIM is invalid... Is there something simple I can do...

Savannahwade91 by Great Neighbour / Super Voisin
  • 2216 Views
  • 11 replies
  • 0 Bravos

Reactivating plan

I have my plan set to auto renew however which should have been yesterday however it didn't auto renew and I can't submit a payment. Worst part is I lost all services today because of the no payment issue. Can someone please help me

rez by Good Citizen / Bon Citoyen
  • 902 Views
  • 5 replies
  • 0 Bravos

if i order the sim

Will this sim work for the Android phone that I got from the lifeline program?

marykitcat by Great Neighbour / Super Voisin
  • 1565 Views
  • 8 replies
  • 0 Bravos

What are the names of these Carriers that...

I just need to know, in case PPL ask about this, and I can only remember Roam Mobility, but read briefly on another, Zip something. Can someone give me the names of any that are similar to Roam Mobility please?

makkahn28 by Mayor / Maire
  • 953 Views
  • 2 replies
  • 1 Bravos
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