Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I know that there was a $25-credit refer-a-friend promotion just expired last week. Just wondering if there is any possibility that it will come back or that it has gotten extended. I have a friend who wanted me to refer her to PM last week just to r...
I've been trying to get in contact with you guys in various ways. I recently just got a new credit card and wanted to use that as the method of payment I forgot my password so I got in contact with the moderators. Its been over 3 hours no reply, no s...
I just upgraded my plan to 12 + 1.5 GB, unltd international text, and unltd talk to US & Canada (90 day renewal). If I travel to the US, should I still purchase a roaming pkg or will my upgraded plan now cover it? I was going to plan a trip to the US...
I have the $10 50/50 plan and want to get the 1GB data addon, but my phone only supports 3G. I see the PM data addon defaults to 4g lte on this $10 plan.Will data work at 3G speed on my 3g phone or do I need to get a 4G lte phone?If it works at 3G sp...
Hi. I got offer yesterday from public mobile. If I switch to koodo, I will get 1 GB data plus unlimited Canada world wide minutes in $25.Also if I do it online,they will rebate $30 connection fee which include simcard. But when I go online and select...
When I signed up I tried referring a friend. It didn’t work because she hadn’t signed up yet. Now she has signed up and I can’t go back and add her now. How do I add this friend so she can benefit.
I was billed twice on May 12 for my plan in the amount of $125.83. I can't see that number anywhere in my Payment History. How do I get that corrected?
Hey everyone, I have been with PM for a while and never had issues. Roughly in the past 2-3 weeks, my call quality has been horrendous. People are constantly telling me I'm cutting in and out and they can barely understand what I'm saying. I thought ...
Can I add some one to my account we set up the phones together but it would be easier if they are on one account.. I used my email for both.
I've recently switched over to Koodo but my wife is still using Public. She needs to renew her plan but the credit card that was being used for auto-payments expired. I need to switch the card. However, I can't access self-serve anymore for some reas...
I’m currently with Virgin Mobile and want to move to Public, but I’m not sure how good the service is compared to Virgin. So is it possible to get a public line, test it out for a few days, and then port my number in? Like if I do that would there be...
Greetings all,I figure this questions has been asked and answered before, but I must not be hitting on the right search terms. I'm on a plan that's nothing special, ie I can sign up for the same plan right now on the PM website. If I run out of dat...
Hey everyone, Messaged @CS_Agent over 24 hours ago, still no response. My account is paid in full but for some reason my phone is deactivated. Seems like only the mods can fix it. Tough to work without my phone and I'm just stuck waiting for a respo...
I have approx $27 available balance under my account, and I am planning to switch to koodo with their promotion going on right now... is it possible to transfer my available credit to koodo or use my available balance to buy 2 sim cards?
You guys really need to fix this problem. I never got an email from you guys.
I want to update my credit card information for payment but I can't access My Account because I don't remember which email address I've used to sign up for it. What do I do now?
Hi, Can some one from @Moderator Team can please help me to activate my plan. Its Urgent. Thanks
I need a moderator or a Public Mobile representative to reset my account password.
Hello. When I shut my phone off (periodically), I have run into the following issue. Texts that were sent me while my phone was off only appear timestamped "now", i.e. the exact time that the phone was turned back on. Obviously I would like it to ...
Hi guys:)yesterday i got a new public mobile plan (10$ talk plan) and i want to upgrade it without losing my rewards, i am not sure but i guess that the best time is 1 day before plan renewal in order not to lose the remaining time, right?
I just signed up for public mobile and want to swap my Koodo number but it's giving me error unable to transfer. I was on a prepaid Koodo plan and I used the same email for both accounts. Also I signed up at Walmart and didn't get $25 credit + $10 re...
Hi, I have 2 public accounts. My second number does not have a registered email but when I try to register it says it may have already been activated. I need some help.
I saw this and thought it was perfect for here and a perfect redone to a few threads. I just wish people would do a little research to make sure PM will work for them and they can survive with this customer service model.
How do I do this?
I have 3 accounts and need to change my payment info.. And I can't access all 3 accounts thx
PM August Promo vs Koodo August Promo $25 Someone mention that Koodo offerred $25 for canada wide calling, text international, 500 MB data? Anyone hear that?But i rather stay with PM ,more benefits, Tia
No Text, data, calling (says no long distance plan even though making local call)iPhone 6 Missed renewal payment due by 11th and renewed it in 11th. No Text, data, calling (says no long distance plan even though making local call)
I purchased a data add on and it is not working. I loaded the money on my account then I purchased the add on. The value of the add on is now gone from my account but I still can't use any data. When I first log in to my account it says I haven't pur...
@CS_AgentI'm moving abroad for school for a year. Is there any way to put my account on hold or make it inactive for this period of time so I can keep my phone number for when I get back? I know someone who did this once with another cell service pro...
Transferred my phone number from koodo. Lost service on both ends. No phone service for a full week. No response from public mobile moderators. What do I do now?
