Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't figure out how to get to a moderator... when I type @CS_Agent in my private message box, as the little robot dude says to do, it says "no matches found". When I tried to click on "contact me" it "was not selectable.I have a 2nd phone and p...
So I got an SMS a day or two ago saying that my payment was due soon, no worries it is set up on auto-payToday I get an SMS that the payment failed, dunno why as the card should be godoGo to the portal and see that there is a $40/mth deal that is bet...
Ever since switching to the essential phone from Oppo Find 7, I have noticed my cell signal bouncing around like a yoyo. I know that the Oppo is very limited on supported LTE bands and that is the likely cause. I installed the network cell info lit...
Hello!I was out of country for three month and could not make my phone payments. Now I have problem to activate my Publick Mobile account? What should I do to re-activate it? I have phone and SIM card I used previously. Thank you
As the title suggests, I transferred to Koodo a few months back and noticed that I got billed $150ish from Public Mobile. Since I'm no longer with PM I need a refund of that money and to close my PM account. Who do I need to contact in order to get t...
Ever since the new PM website introduced the selection of your region, I have been facing the issue of having to select this everytime. I have cookies turned on, too, but the website just does not retain my region. It's just a headache to select it e...
I created huge excel document for these days. But only some hours ago I've got a problem at opening it. I see strange message: "This file is not in a recognizable format". Only yesterday always was fine. But today I've tried opening excel file three ...
I'm not having a great experience. Public mobile have suspended my service 2 weeks ago. They said it is because of stolen phone/fraud.. I have sent them every piece of information they have asked for and I'm not getting a reply for a while then I get...
Do Public Mobile plans auto renew from ones cash balance? If not how can one set up auto renew from cash balance?
Even the basic $10 Public Mobile plan includes Picture and Video messaging! Just make certain that in your phone settings “Data” and “MMS” is turned on.
hell0 everyone, new PublicMobile client here..glad to be part of the community!but.. i got an issue with my billing. Today i have set-up my account with a 50$ plan wich includes Data, text messaging and calls, but once i went in my ''payment history'...
Hi, i received text saying porting successful. However incoming calls still goes to my old phone. Can mod help me? thanks!
Dear everyone, I just activated a new phone number with Talk+Text Plan at Walmart and friend referral so total I'll get $30 bonus credit (I have not receive it yet). I know it takes up to 72 hours to get it but I want to ask that at the time I activa...
I just went there with my uncle today. He needs a sim card for talk+text plan and both salesmen there are really nice, gentle, professional & they know what they're doing. At the time I'm there already have 2 people trying to activate PM sim card wit...
I sometimes find more than one answer makes up the WHOLE solution.
Hi everyone, This is a problem I had for a while. Does anyone know whether one could have two phones which both have the same number? That is if someone calls both phones will ring and you can make a call using any one of the phones. Or is this impo...
I have a bookmark that goes to Latest Posts. I have a read. I feel like maybe I could reply to something. I click on Sign in up top. I log in. It comes back with: This is with both Firefox and Edge on W10.FYI.
how long will it take Koodo send us offers on this plan like they did to the 40 dollar plan lte
Yesterday I bought a new sim from Walmart and subscribed to $47 plan in the store (unlimited international text,unlimited canada wide calling and 1Gb LTE) .Got a free SIM , however today I got a credit of only $10 into my account instead of $20?? Ca...
Hi, I need to update my credit card info but I’m locked out of my account. I even went to a gas station to buy a phone card thinking that might help. Can a Mod do a reset for me?I’ve been trying for 2 weeks to get this figured out.Please and thanks.
I've waited forever for a moderator to simply change my plan as my previous plan was expired. Can someone help me please
Just registered with PM but even though I haven't yet texted my profile shows that I made 3 texts. Why?50 International Outgoing Texts and Unlimited Incoming Texts3 / 50 Unit
(1) Just registered new PM account at Walmart but didn't get the promised $20 rebate.(2) I was also refered by a friend and according to the listed Public Mobile rewards I also did not get my entitled $10 reward.
Dear Team, I got one public mobile phone number in Nova Scotia, and I moved to Ontario now. My current plan is $40 per 30 days, which has "Unlimited Canada-wide Talk". I am wondering if I could still use the current plan in Ontario without any extra ...
I tried to change my plan from the $52 plan to the $30 with 500gb and topped up my account to the $30 but it will not allow me to change my plan. I've tried many times to get it to work, but can't. Can someone please give me some guidance on what t...
I am on autopay for almost an yr wihtout any issue. The system sent me a text saying the charge was not successful and I had to make a manual payment today (I cant dial out or receive calls right now). I logged in my publicmobile account, tried to ma...
Hi, just wondering if anyone can help. Got the sim card activated yesterday. Out going calls are working but not receiving incoming calls.
I noticed that a recent post, the poster marked themselves as a solution... wait you can still do that? Could lead to people making up stupid threads like 1+1 equals? or how do I turn my phone on? ... then reply and mark as "solution". Gaining them s...
So here is my story. Went to get my PM sim card at Walmart yesterday at 10am and the rep offered to port in my Koodo postpaid number so that I don't have to pay for the SIM card. I thought the whole process would take 5 seconds or so to port as it i...
