Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I attempted to port from Chatr on the 19th of November. I currently do not have service on either sim cards, but am still paying for both Chatr and Public Mobile! I'm about to enter the next billing cycle on my Chatr account. I've sent private messag...
Please help, I was scheduled to change to the 4 GB data / $120 promo plan. The change didn't work properly. I had a $120 balance and no service. UPDATE: Manually changed to the old $120 / 6 GB / Provincial talk and text plan - my balance is $0.00 and...
Looking at My Account, it looks like my port went through and I have the promo plan listed under My Plan.I've been without service from PM for 5 days now and my old Telus sim card has been disconnected, making me unable to send or receive any calls o...
First and foremost, your phone needs to be unlocked. Then, you would probably proceed to the Get Started page, enter your IMEI number (dialing *#06# on your phone will reveal it), only to receive a message like this:Your device should work on our Net...
I ported my number from chatr last Friday. The port is incomplete. I cannot receive incoming calls. My chatr plan will renew soon , and I do not want to pay for 2 incomplete services.I sent a PM to @Shazia_K on Friday. It has not been acknowledged. I...
I got the error message when I entered in the credit card payment which made PM charge me twice ($120x2) on my CC statement. Port was incomplete at first, with no text/calls, and @Shazia_K was able to help me in a timely and efficient manner after I ...
I activated my sim with a failiure (why is there a failiure for so many people anyways?), sent 4 mods PMs and the issue was resolved in two days. That is two days without service, texts, and data. Absolutely ridiculous.Now, I want to port my number f...
I activated my sim with a failiure (why is there a failiure for so many people anyways?), sent 4 mods PMs and the issue was resolved in two days. That is two days without service, texts, and data. Absolutely ridiculous.Now, I want to port my number f...
We have 4 cell phones on a single account with Telus and would like to port a single, specific number from Telus over to PM. I'm new to the game and a little uneasy with all the porting issues that I've been reading on the forums. Just looking for ...
Hey guys, First of all, I searched dozens of thread about tethering not working and none of the proposed solution worked. My spouse and I can't use tethering since we moved to PM.My spouse's phone used to be able to tether with Fido with her OnePlus ...
hi.. many post here on this community are being answered hundreds of times and plenty of working solutions are being offered...isn't it easier to read first before you post your problem and wait for a response? PM is, as the name already said, a carr...
On Nov 19 I activated my SIM, created my account and paid for 3 months service. I put my SIM in my phone and it all seemed good until I realized I'm not recieving phone calls. I have emialed twice and recieved no response. I really would like to fix ...
@Caroline_D @Mary_M @Saray_O @Shazia_K Porting worked fine, used the service for 4 days - now I can't dial out (says I don't have a long distance plan but I am local), no one can dial in. I can can still text and use data please help!
Hi All, Can anyone help?I can no longer log on to my public mobile account (a month back). I ported out due to US needs (have a TN visa) before the roaming add ons came. 1. Do I need a new sim card?2. Sim card is 5$ now? I remember it was free?Please...
Hi, I tried to port over my phone number from Fido but the port has been incomplete for a week now, Both my sim cards have my number, but the Public Mobile sim can not receive any incoming messages/calls, only can send outgoing, my Fido sim works com...
My Activation finnaly went trhough after trying around 10 times but now my friend which i put her number for referal is not seeing my number in the refer a friend reward. is there a way to fix this? She was the one that got me to change to public mob...
Any thoughts about introducing a low usage (and a lower cost) plan, perhaps:50-100 min per month5-10 texts per month250-500MB data per monthI'm after something for my parents, who are infrequent mobile users. Cheers
Hello there, My mom is coming to visit me next week from another country. She would bring her own phone but she would like to have a Canadian number to access data while she's in TO for a month.Would you let me know if I could activate your SIM card ...
I want to know is it work in Yellow Knife ??
Hello everyone... I am going to post what I think to be my reason for being in limbo right now and see if anyone else has had a similar experience... I think it all boils down to me choosing the incorrect check box on day one.. So, I recieved my sim ...
I tried porting my number from Chatr last week, and failed. While checking my account, realized that I was charged by Public Mobile in the process. Well, my account with Chatr Mobile is still active which means they will charge me by the end of this ...
I switched over to PM recent and my phone was not ported over but my account was created. I have been reading the disscussion boards looking for a solution wait for a mod to help or some one to resolve my ticket... like many I would have been waitin...
I want to abandon rogers and go to PM. However....knowing that I could have saved a bundle a few days ago....ouch!
Hey all,Where is the button to post a new topic on the desktop site?Hopefully this will answer someone else with the same question too
Ive been waiting so long for this port to go through on my buisness line. I see mods helping random people on the forums but not me who sent a message and is just privately waiting. Im actually losing money because of this @Shazia_K please please fi...
My family are having account issues, and want to swap a number to another account... Is it possible? It gives error for some reason on the eligibility check... - On an unrelated note, I sent a message to mods earlier on unrelated matters, and now I f...
I didn't port a number over, I took one of the numbers that they offered. I have messaged MODs, wrote on their Facebook page, sent Facebook messages, email, wrote in the Community. I've done all that and still no resolve. I can't receive incoming c...
WRITING ALL IN CAPS? A joke? A quirky title? A story about how you're a bad husband? I've seen people do all of those with different rates of success. Some getting help within hours, others waiting days or weeks. I have the exact same story as th...
I have had the most difficult time trying to get a hold of someone. I didn't think PM not having phone customer service would bother me. Especially considering emails to Public Mobile are acommpanied with the message "you can expect a response within...
Hi, Now that Wind is rebranded as Freedom and launching LTE in GTA and Vancouver before Christmas, I think PM has a very good chance of gaining these customers. Why ? Because their $45 LTE plan is so bad it makes me wonder if they were thinking at al...
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