Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am traveling in Europe and want to use a local SIM card. I’m a Public Mobile customer and have an iPhone 5s locked to Telus system. Can anyone help me?
I want to switch to Fido. But I set up autopay at PM. I paid next 90 days for $120 mid May. If i switch to fido saying end of May, can i get refund??
I registered this past sunday with public mobile, May 27. Brand new sim card, paid for a $30 plan but it would not activate my cell phone. Told me my phone would not work on the network and this is after i had checked the IMEI to see if it would. At ...
Hi all,I recently had to replace my phone, I have the same number, plan, SIM.For some reason for the last two days Ive had limited service but mostly no service at all. Is anyone else having this issue? Thanks in advance
So, I've been here at Public Mobile for almost 2 years nows. Started on a 30 day plan, province wide calling, with global texting, and 1 GB of 4G Data. $42/30 day. What a steal! Decided I was in love with the service, upgraded to 90 day plan, with...
Cannot log in to my sons account says email not recognized
I am a little concerned as I got an email asking me if I would complete a survey about why I left Public Mobile, I haven't left (and I don't plan on it) My account still appears to be active and so does my service (thankfully!) Just a heads up, and m...
The last time I checked, I was still with PM.Will they prevent me from renewing my plan the next time around?Are they emailing this to me in advance?
Hi there,My plan just renewed (I am on autopay) but I was hoping to change it and ran out of time. The package is exactly the same price but it has different features. When I pick my new plan, it says I have to pay the full amount or wait until my ...
Hello, fido is trying to get my current public mobile number but since my public mobile account ended, the process cant be done. can you please help?
Last year I purchased a new in box phone that was unlocked.Ordered a new public mobile sim and replaced my s2 on my grandfathered PM acct. I'm gifting this phone to my son who's on Virgin.We purchased a new sim and plugged it in the phone.We now get ...
Web is being billed on a daily basis and affecting my 50 minute phone usage. Any way of stopping this? This phone is only being used to phone and not to access web. Will turning on internet in house stop the web charges. Also I signed up for autopa...
Hi, I did a request with all the information needed to port my phone number from Fongo to Public Mobile. It's been 4 hours now, Fongo told me they did not receive any request from Public Mobile. Do you know how much time I should expect the request t...
My beloved Moto G5 jumped out of my pocket, landed on a high-speed conveyer, got sucked into an industrial oven, then got crushed, cooked, and plastic shrink-wrapped by the hydraulic packaging machinery. I wasn't quick enough to retrieve it until it...
I'm not complaining about the speed and not sure how I got 319 Mbps, but I switched from 2gb 3g plan to 2.5gb 3g plan, and decided to do a speed test. I got 319 Mbps. I thought maybe it's wrong, so I checked data usage on my phone (s9+) and also on...
HI Teammy phone service is down for the past 2 hours. I restarted the phone. I put my sim in another phone. NO luck. Whats happening ? Thank you @CS_Agent
I am paying for the “provincial calling” option so that should give me long distance to anywhere within BC but when I try to use it my phone says “sorry, can’t complete your call as you don’t have an active long distance add on”. Does anyone have any...
Seeing a double charge on my method of payment fo April Please look into this when possible
Just got a Xiaomi mi A1, loving it so far but I cant figured out how to get the tethering working.I was able to do it with my zenfone2.My APN setting were detected and data is working fine.I tried to make a new APN like recommended here and I added "...
Recently had switched from another provider and got a message that my number was fully ported and the switch was successful, and account with Telus was closed, but it's still saying "no service" tried restarting and pulled the sim out and put it back...
Hi i purchased a phone card for my daughter from shell but she isnt public mobile. I kept it for myself for when my phone expired so i could top up. Went to go use it this morning and all the a 4 of the numbers are faded off so i cant figure out the ...
Hello, I ordered a sim and set up a new account. I received the sim, and placed in phone. Not getting any service...NO SIM. Phone is unlocked and works with Public Mobile, as I have another account as well.Its been almost 10 days, need assistance ...
HiMay 26,27, there was a Flash promotion, I persuaded my wife to join Public Mobile in Walmart for the first-month-free-$30-plan, and ported her number. Seemed she saved $10+$30+tax = $45.20. good deal for her, but no deal for my service, because I a...
Problem: Cannot Unlock My PhonePhone: Huawei Y530 U051 Story: I purchased and activated a SIM card from Walmart for a new number with Public Mobile. After putting the new PM SIM card into the phone I recieved a message saying 'Sim Unlock Network PIN'...
I used public for a month. I saw it has 2.5G data for 30days and I changed my old plan $40 2G to new one. But, it doesn’t work, why?
Hello, I have been trying to purchase a sim card to get my public mobile account started yesterday and went to 1 Walmart where they said they were sold out and a second Walmart where they said that the people who sold them were not in and they could ...
Hello, I am currently in the middle of my $90/90 day plan, but I have found out that this plan does not have enough data for me. I am planning on switching to the $150/90day plan, but there are two options: change now or change on renewal date. If I...
As the title says, I signed up for public mobile a while back - wasn't happy at the time and went back to my old carrier. My needs have changed since then, and I'm willing to consider PM again, but I am comparing plans now and trying to decide betwee...
Hi, I just added a 200 mb data add-on to my plan as I ran out of my normal monthly allowance. It appears in the "plan and add-ons" page but it does not in the overview page. @CS_Agent
HI everyone, This question might not be connected to public mobile directly; but given that my PM plan includes unlimited incomming calls and some family of mine from other countries asked the cheapest method to call me. Now I know that they could u...
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