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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why PM suggesting to switch to Koodo?

I know that Public Mobile and Koodo are part of Telus. Have read that PM is suggesting to switch to Koodo. Is there a plan to faze out PM?

Process failed while activation of Sim card, but the charges were posted on Credit card.

Hi, I tried to set up my new account on Public Mobile, I was porting the number, While activating on the final step where i gave my payment detail, The process failed saying that there was issue with the credit card company processing the request. Ho...

Resolved! US Roaming Add-Ons Ulimited Tex not showing in My Account under My Data & Add-Ons

Just purchases 2 add ons for upcoming us travel.1. 1GB of data2. Unlimited Tex When checking in My Account under My Data & Add-Ons. I can only seeUS Roaming - 1 GB Data (10-day)0 / 1000 MB Should I see also US Roaming - Unlimited Text????? Thanks ...

Resolved! Password won't send

Hi,I got my sim yesterday, made an account and it wouldn't sign in. I knew the password was correct, so I said whatever I'll reset. I still have not gotten the email, and I even tried again this morning. The sim is already active and paid for yet can...

Resolved! US Roaming and what is coming down the pipe

I just read through the detailed thread in the knowledge base section on US Roaming, which was very helpful. My question is does anyone have any idea when the MMS messaging will be a go in this add on. I know they said it is coming down the pipe, but...

Is there a higher data plan over 6.5GB/Month?

Hey there Public Mobile family, I am currently looking at the $50/month Unlimited Canada-Wide, Unlimited International Text, and 6.5 GB Data (3G). I am choosing this plan, becuase it offers the MOST amount of data. I would prefer to have 16.5GB of 3...

Can't call and receive call,only can text message

Hi,I am using the $10 plan with 50min call and 50 message. It worked well in the first month. But I can't call and other people can't call me too. When I was calling people, it told me"I can't call long distance."But I just call people in the same ci...

Resolved! Texts not appearing in conversations

Hello, New text messages have stopped showing up in my messaging app. They briefly appear as a notification at the top of my screen only. I can send messages, but they don't appear in the chat window. I've tried restarting my phone, taking out the ba...

Resolved! my sim card doesn,t work

Hi there , my sim card is doesn,t work from the beganing also i paid twice the monthly payment the sim card number8912230000xxxxxxxxx .i want transfer my charter from charter mobil number to public the number 514-xxx-xxxx and give my two months credi...

Lost phone/SIM Card, How can I register a new SIM to My SAME account?!

Why is this so impossible with Public Mobile? I just want a new sim with my old phone number in a new phone and I cannot accomplish this SIMPLE BLOODY TASK.HOW THE HELL DO I DO THIS?!

How does balance remaining work with autopay?

I have autopay setup, and I have a $2 balance in my account, when my billing cycle comes, does this mean that my credit card gets charged the amount I owe minus the $2?

Resolved! zone restrictions

Just to confirm, as long as I have bars on my phone in Canada, I can make and receive calls without any zone retrictions right?

why the Koodo offer?

I am.a recent arriver at PM (from fido) and I am appreciating the simplicity and transparency of the service and systems. So I am.curious as to why parent Telus is sending promo texts encouraging PM people to switch to Koodo ($55 for 6Gb). What's up ...

My account is blocked

Hi

Resolved! Xiaomi Redmi4a compatible? Frequency

Is this phone compatible with Public Mobile in terms of frequency bands? Redmi4ahttps://www.mi.com/in/redmi4a/specs Looking under networks and Connectivity, I'm not too sure how to read it. Thank you!

Text

Just wondering if anybody else got a text from PM saying to switch to Koodo? Why do they want us to switch so bad??

Oreo update OPM1.18104.234 for Telus Essential out...

The update finally came out for Telus. Security update, bluetooth fixes, and support for MQA (Master Quality Audio). Still monitoring for any major issues.... none so far.

Add on unlimited text

I just signed up for the $10 plan with PM less than a month ago. The lady at Walmart said that I could add on unlimited texting for an extra $5 a month, but when I go to "add ons" this option does not exist. Does anyone know how I can do this?

Erroneous transfer information

So i have activated my sim card but haven't been able to use it yet. It seems that the service is still unavailable. I do think i provided the wrong information for my transfer from chatr, is there any way i can rectify this? Thanks!

SIM Card change

Hi, I need help changing a SIM card on my account. I am not able to access my self serve. Can someone please help me

Resolved! Did anyone else just get a text from Public Mobile telling me to switch to Koodo?

Very confused.Just received a text from public mobile that is encouraging me to look at Koodo's new promotion of Canada wide talk and text and 4 GB LTE for $45 a month. Seems basically the same as what Public Mobile is offering. Why would they encour...

Resolved! I purchased my SIM at a Walmart, and the employee didn't mention the promotion.

Hi there, I see the wait times for customer service chats are really long, and knowing that this service is community driven, I thought I would ask this here. I purchased a Public Mobile Sim yesterday, and when I went into the Walmart, I spoke with t...

Resolved! What are the 3G speeds on the 4GB plan?

Just picked up the SIM. I noticed that LTE seems to work too. Is it faster if I keep my iPhone on LTE or should I switch off the LTE and just use 3G?

Lost phone

I lost my phone this week. I doubt I will get it back. I have put my account on hold. Is it possible to keep the same phone number when I buy a new phone?

Resolved! why does my account show that I owe $8?

Resolved! Fake Threads and Questions

Has anyone else noticed a drastic increase in "fake" questions and discussion threads? I'm talking about the threads where it seems like (at least to me) that people are asking random "where do I buy a sim card", "does province-wide calling include ...

Resolved! Data add-on question

Not surre if I'm posting this in the right section -------Data add on questionHi - I just added 200 mb of data to my plan and still have not powered on my iPhone.........BUT I just noticed some of my data has already been used -- what happened? Cut a...

No Carrier

my phone no longer shows PM as a carrier. It is just continually searching. I can't make phone calls and if I send a text, it shows undeliverable.

New Phone

Hi Community, I am looking at purchasing a new phone. Which route did you go? I prefer not to do Kijiji or Ebay as I have been almost scammed on the sites Thank you

Competition

I was on my Facebook account today and Chatr is trying the same promo that Public Mobile has. I saw an advertisement pop up and went to the website. I am not sure why anyone would want to jump ship for an in-zone only coverage. They are offering the ...

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