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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Restart suspended account with new plan

I stopped using mobile for a month and now account is suspended.I want to restart with new plan but my account indicates I've got to pay bill for previous month on old plan first and continue with 3 month renewal.So I'd have to wait 2 months to chang...

SIM SWAP not working

Sim swap is NOT working on my account - please help

Resolved! Activation Failed and SIM Number Became Invalid

I have tried to activate my SIM card. At the last step, it took over five minutes to respond and I got the following message:-----------------------------------------------------------------Generic ErrorOh no! It looks like something went wrong, but...

Resolved! Text service is not working

@CS_Agent Hi Team,I purchased a SIM few days ago and I am able to make calls vis this number and access the mobile data as well, however I am not able to send or receive any text messages. Can you please help me out asap. Thanks,Ravi Kelotra

Resolved! 3g vs 4g

Hi All, I'm considering switching over to Public, However I did have a question about the plans. I've noticed it mentions the Data is over a 3G network. Does that mean the phone itself will only be over the 3g network? When i make calls, or text wi...

Resolved! Changing phones

How do I change phones using the same sim card

Resolved! I need a puk and for some reason no moderates are answering ok ikr how do I get a puk ASAP

I need puk I don know why it's so hard to get help on here this is crazy

charged twice?

Can somebody explain my autopay:Was I charged 2 times in march?october 31 $42.94november 30 $25.99december 30 $25.99february 28 $25.99march 19 $33.90march 30 $25.99april 22 $28.25 My plan is:$25 per 30 DaysThis plan includes: -- Unlimited Internatio...

Plan change -- top up -- overcharged?

My plan will renew on May 2. Today I wanted to change my plan from a $45 dollar plan to a $50 plan. I had to top up my plan $50. But since I prepay, PM shouldn't take my $50 until May 2. How is this going to get sorted out?

Resolved! Porting number to different carrier

Can I port my current number out of public mobile and still keep my plan on a different phone number?

Resolved! Account Disabled after 90 Days

My account has been disabled after 90 days of no payment - I have purchased a new SIM card, but I am not able to log into my account with my username (e-mail address) as it has been disbaled. How can i log back in? Thank you, Simon

Lost refer a friend rewards!

Every since this hicup with people losing there accounts/autopay not renewing automatically , i have lost my refer a friend rewards. Not sure how to go about getting this fixed and my rewards applied.Thanks for any help.

Resolved! New plan did not activate

This plan includes: - $25.00 month- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextThis plan was suppose to start on both our cell phone accounts but did not activate on this cell phone number. The account actually...

International text

I signed up for the $10/month plan. The plan includes: $10 30-days 50 MINUTES Canada-wide Talk UNLIMITED Incoming Text 50 TEXTS Outgoing International Text VOICEMAIL⁹ & Call Display I tried texting someone in Toronto, ON from Bellingham, Washington ...

Resolved! Sorry talk is not included in you’re current plan

Hi allon April 12 my plan switched to the new 25$ deal which has unlimited talk text and the 1 gb datait was working fine however today when I try to call I get that message and can’t call outso frustratingmy daughters plan was also changed to that d...

Error 38

Everytime I try to send an international text to Portugal, I get an error 38 message and the message doesn't send. Does anyone know why this is occurring?

Missing Refer-a-Friend Reward

Hi public mobile team: I had $57 Refer-a-Friend Reward for last payment, today is the due day for my next 3 month payment, so I login and check my account, I only got $21 for Refer-a-Friend Reward now, I am sure that I have many friends I refered sti...

Resolved! help please

i tried to change my # and now my phone is disconnected. cant use phone to call anywhere. was trying to port from old provider. can the store kiosk guys solve tech issues?

Resolved! Which talking add-on is for $15 plan.

I have a basic $15 plan, which run out of talking minutes now. Which talk add-on should I go for, they all seem like long distancce only. Thank you

Resolved! not renewing

i have enough monie in my account but it does not take it out. THIS IS THE SECOND TIME this has happened. also I am on the 25 dollar/month plan but more has been taken out when it does withdrawl

Resolved! Number Didn't Port and Plan says No text Messaging Included

Hi Guys, I need your help very badly. Over the weekend, i ported my number from Freedom mobile and it says successful. But now its already Monday and still it's not ported. I have the following issues: 1. Number wasnt ported despite the fact that it...

Resolved! Autopay did not work urgent!!!!

It was suppose to go through today now it says account has been suspened what to do not even able to soeak to rep by calling 611 need help urgent.

Resolved! Ordering sim

Hi I have try to order a sim it tell me my postal code don’t match but they do. Also the $11.50 has come out of my bank already. Will it be ship out and will I receive an email saying it has ship? I NEVER got confirmation about anything but when I c...

Resolved! No show SIM

Hey, I ordered a sim card March 28, I received shipping confirmation next day. I have yet to receive my SIM card in the mail. I double checked the shipping address, also my credit card was charged. How do I go about tracking this thing down?

Resolved! Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Plan.

Sorry, Talk is Not included in your current plan. I am Using $25 for 1G Data, Unlimited Voice Plan. Every time I make local phone call today. There is en error message. Does anyone have the same issue?

Resolved! data

Is 6gig(4g) the max plans available?If so in this day and age, it's not much.

Resolved! After reactivating text msgs in/out dont work. All else does

So after I thought i fixed my issue. I'm still having no text in or out. -My plan expired due to lack of funds.-I had 40 account balance, so dropped to lower tier plan.-then I had no add ons. But on self serve. It showed I did. And was paid and activ...

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Resolved! I keep getting texts saying I don't have text messaging with my plan?

Hi, I just subscribed to a plan (canada wide text and call + 500mb 3g) and became a pm customer 15 minutes ago, but I am repeatedly getting texts saying that my plan does not include text messaging. Is this a problem with porting my number from a dif...

Resolved! Phone saying I do not have any add ons. Internet does

Didnt notice payment due date come up. Plan suspended till payment. Didnt have enough to cover the initial plan of 50.00. But had 41.00 balance. Changed plans to lower tier. Phone is now not working. Saying I have no add ons. But the payment was tak...

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