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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26181 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38097 Views
  • 185 replies
  • 29 Bravos

Inactivity and Explanation

So, I mean I don't know if any of you noticed, but if you did, THANKS? Anyways, I've been fairly inactive lately. I figure I owe it to the whole community to explain why. I'm currently enrolled in full-time studies at Humber College Trades Campus. I...

kutzki by Model Citizen / Citoyen Modèle
  • 740 Views
  • 2 replies
  • 2 Bravos

texting

Why am I getting the info ”Public Mobile here.  Sorry, we do not offer text messaging outside of Canada at this time” if the number I am trying to reach is *******and this is a Canadian number for Canadian Tire Bank? 

Lech by Good Citizen / Bon Citoyen
  • 984 Views
  • 3 replies
  • 0 Bravos

Activate from outside Canada

Hi, everyone! I have a couple of phones with Videotron (unlocked), and I'm currently outside of the country. As my current provider doesn't offer suspensions, I'd like to transfer to Public Mobile as soon as possible ($$...).  Can I activate the SIM ...

i_mocanu by Great Neighbour / Super Voisin
  • 1362 Views
  • 3 replies
  • 0 Bravos

Resolved! No service?!

I'm in NB I woke up with no service, tried rebooting but still nothing, have had this service for over a year and plan didn't expire until the 25th,any ideas?

Resolved! Does GPS use data?

Almost all new phones have integrated GPS receivers these days.Most new phones (the better ones) also have integrated GPS transmitters.And the few new phones which do not have any dedicated GPS hardware can still mimic GPS functions, using the cellul...

Korth by Mayor / Maire
  • 30886 Views
  • 14 replies
  • 0 Bravos

Resolved! Order Simon Cards

I order my sim card last week but I realize I didn't get a confirmation email sent to my email last account so I can track my order. Is there any possible you can resend me the email confirmation please. Cause my wind service top up due date is this ...

Kayejadore by Good Citizen / Bon Citoyen
  • 2656 Views
  • 24 replies
  • 0 Bravos

Email Survey, anybody else get one?

Recent new porter, and I just got an email for a survey from PM, conducted by CICIC, for a chance to win a $100 prepaid card. This legit? Anybody else get one, is this just standard for all new customers?

PBForMe by Model Citizen / Citoyen Modèle
  • 2321 Views
  • 9 replies
  • 0 Bravos

Resolved! disable voicemail

Hi there, I just joined PM. My plan doesn't includes any voice. However when someone called my number , it goes to some voicemail, which I can't check it anyway. Is there any way I can disable the voicemail?I really don't want anyone think I will che...

renforth by Good Citizen / Bon Citoyen
  • 10492 Views
  • 23 replies
  • 0 Bravos

Resolved! Account deactivation

Hello, Does anyone know for how long your account remains active if you don't add funds to your account and your cycle is over? Do you loose your number if your account is deactivated?  Thanks 

J5 by Good Citizen / Bon Citoyen
  • 2443 Views
  • 7 replies
  • 0 Bravos

Resolved! blue tooth in my vehicle won't connect to public mobile

I have an i-phone five and am trying to connect it to my new car . I have downloaded all contacts and tried to call someone and it told me that it would not connect as no connection to public mobile. What do I do now?

lovepainting by Great Neighbour / Super Voisin
  • 2160 Views
  • 7 replies
  • 0 Bravos

Unable to send local text to certain numbers.

Hi! I'm fairly new to PM, just ported my number last week. I have a moto X, and whenever I try to send a text to particular numbers, I get the follwing response."Public Mobile here. Sorry we do not offer text messaging outside of Canada at this time....

Samartitan by Great Neighbour / Super Voisin
  • 1173 Views
  • 2 replies
  • 1 Bravos

Resolved! Private Messages - viewing and creating

Updated July 20/17.To view private messages that have been sent to you, locate the small envelope to the left of your avatar. Click it and your mail will be displayed.  Normally the feature "email subscriptions for private messages" is automatically ...

Messages - retrieve.jpg send pm.jpg
Luddite by Oracle
  • 44041 Views
  • 134 replies
  • 41 Bravos

Cannot make calls to local numbers

Myself Neel Vashi, a public mobile user. My number is 807-****-*****. I am facing a problem while making calls to local numbers. It says that I need long distance add-on on my phone to make a local call. I've faced this problem earlier about 3-4 mont...

Neelvashi by Good Citizen / Bon Citoyen
  • 1905 Views
  • 10 replies
  • 0 Bravos

Euro Cup anyone?

Hey Community,   The Euro cup has arrived - interested to know if you're following?, who do you think will win?, and which team/country are you cheering for?

Uefa-euro-2016-Ball-wallpaper.jpg
Jeremy_M by Retraité / Retired
  • 1063 Views
  • 6 replies
  • 2 Bravos

Resolved! cant do message

Keep receive message from611 and can't text message 

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William by Good Citizen / Bon Citoyen
  • 1515 Views
  • 6 replies
  • 0 Bravos

Resolved! how do I get my credit back?

Hi due to technical issues on your website last week i was unable to change my plan and i was wrongfully advised that i cannot take the 45$ 30 days plan with talk in province canada text and 1G data so they changed it for me to a no data plan. I have...

maya8486 by Good Citizen / Bon Citoyen
  • 2688 Views
  • 15 replies
  • 0 Bravos

Resolved! Xiaomi Redmi Note 3 Pro 4G

Hello Xiaomi users, I wanted to share some good news with all PM users. If you have used Xiaomi with Telus or PM before, you know you have to set to 3G as your preferred network. Yesterday, I noticed I couldn't get data working! Well, turns out I hav...

ridsama by Good Citizen / Bon Citoyen
  • 8923 Views
  • 19 replies
  • 3 Bravos

Public self serve

Hi, just want to let you guys know that PM self serve will put you on a $50 day plan instead of the 90 Day plan, but they take a lump some of money from you then every month they continue taking money, they need to fix this for me and all others they...

grey by Good Citizen / Bon Citoyen
  • 826 Views
  • 2 replies
  • 0 Bravos

Eastlink goes live with wireless service in Sudbury, Ontario

Following its entry into Ontario with offering service in Timmins, Eastlink has successfully expanded to bring its wireless offering to Sudbury. See mobilesyrup ... and it has LTE! However, after reading some comments, it seems Eastlink doesn't hold ...

homer by Model Citizen / Citoyen Modèle
  • 1119 Views
  • 4 replies
  • 0 Bravos

Improving PM

-Per month not per 30 days... this is a real problem!-Offers a 45-50$ unlimited data plan..otherwise your 1gb option is more expensives than the Virgin, Koodo(also own by Telus...) and Fido and you have no support and a bad self service plateform tha...

maximedulude by Good Citizen / Bon Citoyen
  • 2405 Views
  • 10 replies
  • 0 Bravos

Please add roaming service for the public

Why PM doesn't add romaing addon. It is very helpful I think. Every time I go to USA. It is no way to reach people. Being PM customer for almost 2 years. I really don't want to change carrier.

zmh1175 by Great Citizen / Super Citoyen
  • 978 Views
  • 6 replies
  • 0 Bravos

Resolved! No photo MMS receiving or sending...why?

Hey everyone, I have a Asus ZenFone2 and am having difficulty sending or receiving any photos on MMS.  When I say difficulty I mean people send me photos and I never even know. If I want to send them a photo, it just stays frozen while "sending..." I...

LazyLeafs by Great Neighbour / Super Voisin
  • 1865 Views
  • 3 replies
  • 1 Bravos

It's time for me to leave PM

Hello everyone, After much deliberation, I have decided to leave PM and switch to Fido. I am still a strong supporter of the self-serve approach to mobility, but I've become disillusioned with the light-hearted attitude that PM has demonstrated towar...

Resolved! Special Service Phone Numbers (e.g. *OPP)

I have noticed that PM does not seem to support "special service numbers."  Is this something that is possible. I can volunteer to build (and, perhaps, maintain) the list. Examples desired are, *MTP (687) - Metro Toronto Police (non-911)*OPP (677) - ...

s2scotty by Great Citizen / Super Citoyen
  • 4673 Views
  • 17 replies
  • 2 Bravos
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