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05-28-2019 01:25 PM - edited 01-05-2022 07:36 AM
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05-28-2019 02:53 PM
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05-28-2019 01:55 PM
@Shar1 wrote:visa charged twice - how do i get a refund
Have you checked your PM account status? Do you have more than 1 PM account using the same Visa card?
If both CC charges are accounted for, you can leave things as is. Any extra credit on your account will be used towards your next cycle billing.
If you suspect there was a billing error (i.e. you were charged twice for 1 service plan), then by all means, you need to contact Mods.
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05-28-2019 01:35 PM
@Shar1 wrote:visa charged twice - how do i get a refund
Suggestion...just leave the surplus $$ in Available Funds for next renewal. It can take some time for an actual refund.
Good luck.
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05-28-2019 01:34 PM
@Shar1 wrote:visa charged twice - how do i get a refund
The other option, although you shouldn't have to settle for this if it's a Public Mobile mistake, would be to check if an extra payment was applied to your Public Mobile account. If those funds are in your account balance, they could be left there for future use.
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05-28-2019 01:28 PM
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05-28-2019 01:28 PM
@Shar1You need to contact the Moderator_Team with your pertinent information by sending them a private message with this link. They should get back to you in about 48+ hours.
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05-28-2019 01:28 PM
Check with the mods. Send them a private message using the envelope thing in the top corner of the screen.
If they can't help you, call your credit card company and explain that you were double charged.