Community

Top-Up 45 Dollar Account Expired and want to Change plan

HELP!!!!So my account expired today and I want to change my plan. So I topped up 45 dollar from a WOW shop since Public Mobile website can't process my credit card. After I topped up the 45 dollars I was unable to change the plan and unable to use my...

@moderator_team

@CS_Agent is not responding to my messages since morning and my phone is not working for 2 days. i dont know whats keeping them busy when the website robot says they should reply sooner.

account password

I forgot my account password. I answered the security question but I do not receive any answer at my e-mail adress. Can you help me please ? @CS_Agent

account password

HelloI forgot my password and I did not receive a new one at my e-mail adress. Can you help me please ?@CS_Agent

Public mobile to Koodo switch

So I've been reading about the multiple offers since last March to switch over to Koodo, went to their kiosk and gave them the promo code that I found online but they told me that I specifically have to get a text from Public mobile with the code in ...

Sim not recognized

I've tried to complete my switch over from my previous carrier and entered all information on the website but it keeps saying my sim number is incorrect yet I have it in my phone functioning. Triple checked each time and all 19 digits are correct. 

AutoPay Reward not being deducted.

Hi,Autopay reward is not being applied to my final bill at every plan renewal date and I don't get a text message either. There is one autopay reward credit in my transaction history but I don't see the reward money getting deducted from my total bil...

credit doesnt work

Hi will, i am having a really hard time in trasnfer my 40$ voucher that i bought and change my plans from 50$ to $40. it seems theres no option i can make that. the amount is already credited in my acc. but when comes to me to chose the plan and pay ...

Autopay not working caused the service to deactivate

Hi, My autopay didnt work this time and it caused my service to deactive.It says that autopay is On when I login in the portal. Please let me know how to get this fixed as the sim is no longer working. Thanks

Password

It's been over a month with this password change glitch on self serve that has not been changed. I can't log in, I keep running out of data. Everytime my password change is sent it just times out. This is painful. I have trying to be patient, but I w...

Account language setting

I just opened a public mobile account. Everything is in French (incoming text from PM, warnings when calling long distance numbers, etc.) aside from Voicemail menu, which I changed myself to English. Please help. Li

Daughters account removed. Why?

Hooked up a phone for my daughter. Its been months since she put any money on her plan. I went to put money on her plan and her account has been deleted. So i try and activate her sim card and it says invalid sim now. can i reactivate her card someho...

Please help

I changed my plan to the new offer $40 unlimited talk Canada wide 4.5g 3g. Took my money from credit card but did not change plan

Message Board Clean Up

Just a suggestion (since no more Public Labs) On main page, all 5 of the top bravo posts are related to customers outrage over price increases of old plansI really think the posts in question should be archived or something so they do not show up as ...

failed to login

Re-subscribe to text promos

Hi, I unsubscribed to text promos really early in the game and want to re-subscribe as I've missed out on stuff like the koodo offers. How do I go about doing this? Thanks!

Another No texts after US Roaming topic :(

Hi! Just like https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Can-t-receive-texts-after-roaming/m-p/137071#M10653 and https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Not-Receiving-Text-Messages/m-p/213509#M24816 and https:...

Cant connect to my self serve account

Forgot my password and account got deactivated. I got my PIN and all so contact me asap

How do I know the day my 90day plan renews?

Obviously I could count +90 from the last renewal date, but unlike a monthly plan, the renewal date for a 90 day plan will jump around, depending on the length - 27, 28, 29, 30, 31 - of the months covered. I'd like.to remember to review and adjust my...