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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 400 LD Minutes Changed?

@CS_AgentCurious as to whether the 400 minutes international long distance calling option has changed?New terms or new countries or? While reviewing my payment history I noticed in details it now says:Do_Not_Use_Int'l L.D. 400 minutes/ Appels intl. $...

Re: Transferring your number to Public Mobile

Hello,I have ported my landline to public mobile over 48h hours ago, I can make calls from the line but still recieve them on the landline. I read that I would just have to wait, but then I recieved a text from public mobile saying that they are havi...

Resolved! Want to add data to a talk and text plan

I just have talk and text on my second phone. How do I add data to the plan? I tried to open my car door with just talk and text, Told no internet connection. Luckily I had my main phone with me that has data.

Dead silence when answering & making calls

I need someone in tech support to help with this issue. 95% of the time when I answer or call someone, there is no sound. They can't hear me and I can't hear them. Only complete silence. At first I thought it was my phone so I switched the sim to ...

Thinking of getting PM - in welland

Hi. I'm currently with freedom Mobile. It's crap and I'm looking for a new carrier. I'l be moving to welland for a year and back to Toronto after that. I'm just curious if anyone has anything to share regarding coverage in both niagara/welland and to...

Resolved! Plan change

Hi. My plan has expired yesterday, and I'm trying to change it to: 30 dayunlimited talk to canada/usunlimited text2GB of 4G data Even after I added sufficient funds, it won't let me change my plan. Please advise. Cheers

Resolved! SIM Card invalid

Hi Community,I have come back to Public after a promo to ko koodo. upon trying to activate my old SIM card it errors out with an invalid SIM card message. can anyone assist? I dont think I should ahve to buy a new SIM card whn I already have one. th...

Resolved! Porting time

Hi all, My wife and I both joined Public Mobile a couple hours ago. She was previously with Koodo and me with Telus. Her port went through no more than 30 minutes after joining but my phone still hasnt lost service with Telus. I am wondering how long...

Data not working

I have a data plan and when the first came around my data renuwed but will not work.

Resolved! province wide Talk

Hi! does unlimitted province wide talk mean that you can make or receive calls to or from anywhere within the province ?

Resolved! How to change from grandfathered to in-market? (Can't call *611)

I wrote to the mods too but though I'd ask here. I'm on the grandfathered UL T&T + 1GB plan an am currently inactive. Want to reactivate but on an in-market plan. Can't do it self-serve and not in PM coverage area to dial *611. How can I do this? Th...

Resolved! How do I get a moderator???

Why is it so difficult to contact a moderator it should be really easy but it's not.... I need a moderator!!!

Resolved! When will there be a promotion for existing customers?

There is a promotion for new customers. When can we expect to have a promotion for existing customers?

Resolved! Switch from a Shared Plan to a New Public Mobile Plan

A friend and I share an account with Telus. We would like to switch over to Public today for the 30$ special plan.Can we both switch over and keep our number (even if he is part of my existing Telus account)?Does Public Mobile cancel our existing pla...

upgrade my plan???

i just signed up on a 42$ plan with only province wide calling by mistake...i need canada wide calling and the plan is 47$ how do i upgrade to canada wide?

Resolved! Clarity on porting and my old provider

I activated my new PM SIM last night and can port my number away from my old provider on April 4th. I understand that it can take a few days for this to be completed. What will happen while I am waiting for it to work?1. Will my old provider immediat...

Resolved! SIM card does not allow access to Public mobile New Walmart card. New activation today. ideas?

New Walmart card reads IMEI OK. Just activated. No Rx bars on phone. Message: SIM card does not allow access to Public Mobile. No service. Please help.

no service after phone number was changed..

I just recently changed my phone number and after a few minutes of doing so (rebooted the phone), i couldn't make any calls/texts and no data. when i make a call it would hang up right away. when i call the new number i would get a "the number you ha...

Autopay didn't work, plan expired, topped up manually, can't reactivate a different plan

Greetings, I think its clear enough in the title. PLEASE HELP ME !! PMed the Mods. A friend said to post in public for faster response. Please help any of the mods if you can read this.

MMS Picture Texts Not Downloading

Used phone from an American network (Sprint). I still have that start up screen. I've changed the APN settings and thought I did a factory reset once already, but I am still not getting picture messages! Anything the go-to for getting back MMS mess...

After inserting sim, I am getting com.android.phone error when making call, can not receive call

Today I have activated my sim that I have purchased from PM website. Before purchasing, I verified my IMEI number to ensure the phone is compatible. HUAWEI MT7-TL10 Android 4.4.2 After activatiing and inserting the sim in the phone, when I made my fi...

Resolved! $25/90-day No Talk, No Text, No Data -- Purchasing Add-Ons only

I want to switch my mom over to PM, but she never uses her phone. Basically only calling for someone to pick her up or emergencies. My question is if I go with the $25/90-Day No Talk, No Text, No Data plan and purchase the $15/400-min International ...

Re: Can I increase the data on my 90 day plan one month in?

This REALLY needs to be addressed in the website programming. I ran out of data and ended up 'changing my plan' instead of just buying a data add-on which I could have done. I had no idea that I have now lost a month's worth of paid services by doing...

Re: Lost Refer-A-Friend Reward... when i recharged my account

I was unble to reacharge my account immediuately since i was out of country but today when i did i lost my rewards for Refer a friend, please help me.

April's fool subject? 😉

Good day everybody. Wanted to start some April's fool subject but then changed my mind. Too many dramatic changes happenned lately even without my subject. Enjoy the rest of Sunday! ‍

Is a credit card required?

Hello everyone, I'm a foreigner, so I don't have any bank account in Canada.Under these circumstances, am I able to use public mobile service?I went to a store, but a clerk said I couldn't use it without a Canada credit card.Is that right?I do not ne...

unable to make or receive calls

unable to make calls or receive calls for more than a week, it's weird: there're several calls in the call history list after the issue. but able to send/receive text message. is something wrong with the phone or there's something wrong with the plan...

Locked out of account

Hey there, I recently got my password wrong too many times and got locked out of my account. The lock said it would be over in an hour, but it's a day later and I'm still locked out. How can I fix this?Thanks

Resolved! 3G or LTE

I just signed up with the 1GB $30 plan which is advertised as 3G data plan. But my phone shows LTE. Two other persons signed up I know of also getting LTE on their phone. Are we getting LTE?

Sim malfunctions

I ordered a new sim card and that card is malfunctioning. It randomly stops working. I have 3 unlocked phones and it malfunctions in all of them. I am requesting a new sim. It's about 2 weeks old and it has given me the message "no sim card installed...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails