Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan cost shows up as being $150 for 90 days. That was also the plan total on the plan I chose. Yet when I check my account payment history 4 deductions are made and they add up to $225. This has happened twice since I opened my account at PM. The...
Hi, I am writing this message to explain my overal experience with Public Mobile on day 2 of using it. Here is my story. So I had been doing research for quite a while now about different phone providers, and I had come across Public Mobile, I did al...
My current 120 day plan expired and I'm trying to change to a different plan. I tried yesterday as well (before it expired) but couldn't so figured I'd retry today. Still no luck. I just can't click anything useful, see screenshot: https://ibb.co/ear...
Hello, I purchased the $20 1GB data for US. Will it activate once I get there? Or do I need to activate it? My account balance is $20. Thanks.
I have been double charged for my most recent autopay. I've PMed the Mods and have been waiting for a reply for more than a day. Is there some big delay in Mod replies? If not, I'm going to simply issue a credit card dispute with my CC company. Thank...
I have run out of data for my 90 days about 3 weeks short of the time. I forsee this happening each month now so I want to up my plan. I have nothing to lose by switching now and it is cheaper than buying the data addon. However, I have to top up my ...
Ive been without a phone for 2 days now. I put the money into the account but my plan wont renew. I need to solve this problem asap. @CS_Agent
I'm hoping someone can help me because I don't know where else to get help. Dialing *611 doesn't help at all.I've been a customer for years and have decided to switch phones meaning I need a new sim card. My current card is a micro and I need a mini ...
Thought I would share this current basic price compairion between Telus, Koodo, Public Mobile. I did not compare all the pricing, rather just two basic plans, one with data, the other without. It goes to show how much you pay extra each month just fo...
I have been playing around with the different base plan pricing, and discovered that it costs the same whether or not data is selected. Why is this? Shouldent it be lower if you select "No Data"? [Canada-Wide Calling]+[International Texting]+[1GB 3g ...
My due date is today and just register my credit card for auto payment. I don't see any discount show up. Do I have to make separate payment for this cycle. Please help me out. Thank you in advance.
hey, for some reason i can't redeem my payment voucher i got it from shoppers drug mart
Hi, I just activated my account and went with the 10$ plan, I have not texted yet but every minute or so I am being deducted 1 text for no reason.
Hi, My girlfriend and I (both with Public Mobile) are having issues with texting regular sms (MMS go through no problem) only with certain numbers. Is there a way to reset the messaging service on our numbers?
Do you need any ID to buy/activate a SIM at Walmart in Toronto? I want to get the $10 plan with the "free sim + $20 credit" deal. Thanks.
Hi, I never use my PM phone number because I am using mostly Fongo. Where can I find my PM number? It should be in my account information but it is not there. Could you give me information where I can find it? Also, the support asks me for my PIN but...
Hi my wife's account is locked out who do I contact? I can't even log in to update a payment method. Why would you lock an account if there was a problem with a payment method?
I asked the community why my data plan was depleted. I have received about 100 reasons/opinions from the community about it. If you are a representative of customer service, please check my data usage history, you will see that I never used the whole...
Hi There. We currently have 2 PM accounts in the family but one of them will not be renewed. How do we go about moving an existing number to the cheaper plan? @CS_Agent
Money was taken from my credit card on 11 May for this quarter's payment.However, I received a text on 12 May saying"Your plan did not renew because we did not received your payment. Make a payment at publicmobile.ca/selfserve. If you have recently m...
Hi everyone my father has been using public mobile from last 9 years and he was sick and he had to stay with me for few month so he was not in Canada and we forgot to top up. And due to non payment his phone is not working anymore he cant dial 611 fr...
Iwant to log in my account to activate the sim card since i didn't use for a quite long time. But i requested reset the password, i didn't receive the email to reset password. Please help.
Same problem as many other PM customers here. Been using Autopay for over a year and never had a problem, but it failed on me today and now my account is suspended! I know my credit card still works because I just used it to pay for something else. ...
I have been a loyal Public Mobile Customer for about 2 years or so. about 6 months ago I had an interruption in service which was not my fault. Public Mobile was kind enough to fix the issue however since then I have had NO DATA even tho I should hav...
Can any mods have a look at my account please?
Anyone on Public Mobile receive the amber alert that went out in Ontario a few minutes ago? All the other phones in the house went off, Freedom, Fido even SpeakOut! But not mine and I've received Amber Alerts before on this handset with a different p...
Hi PM, It has been a long time since I've logged into my account, and now I've forgotten my password. Can you help me with this? Thanks, Ian
Hi ! I tried to add on some data to cover me until my next renewal date of June 7th.Now it seems I have lost my basic plan.Does this make sense?Public Mobile sent a message that new plan does not included texting but my original package did.
cannot find its APN to use data? my phone is LG m153 criket Helppp
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