[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No Service
Hi I just purchased a new sim. Activated it and my phone is only showing no service where there should be signal strenthIts an I phone 7 unlocked and previousley used on the Telus network. I can put my telus sim in and the phone works fine. What is t...
Self serve
How do you set up set serve? I never received a text message with a six digit code. Got a four digit pin # only
Resolved! Unable to change plan today
Hello, today I logged into My Account to change my plan and there are no plans listed. See screenshot below.
No service
Hi.So I bought a public mobile sim card and just activated it with the 25 dollars plan.I put the sim card in my phone and there's no service.The phone actually detects the sim card in the settings but I have no service. What does that mean ?PS : My p...
Resolved! Porting number from koodo
I activated my sim card and picked my plan and set up my auto pay and everything went through like it's supposed to but my phone first said unregistered sim so I left it over night and now it says emergency calls only. My son in law had this type of ...
Long distance plan again
So i was on the 35 dollar plan changed it to the 25 dollar plan and guess what its telling me I dont have an active long distance plan does any one know what's going on
Resolved! Picture Messaging
Good morning, I set up a Public Mobile plan which includes 1GB about of data for my daughter a few months ago and it is fantastic. Pretty much half price from all other providers. Anyway, the only issue we have is that she can't send or receive pictu...
Call dropped at 7 minutes exactly
According to https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/363962#M27360, the call dropped issue was solved over a week ago. I'm a new user on the $10 plan, and my first long phonecall dropped at...
If I have us roaming add on, could I make the international call?
If I have us roaming add on, could I make the international call?
Resolved! Cancelling or suspending service by PM
Can Public Mobile cancel my service? Explain
Can't send or receive SMS but I can SMS pictures
I am new to public mobile, I moved my number and calling + data works. I have received+sent some texts and have checked the apn settings but I Can't send or receive SMS but I can SMS pictures. Can I call someone or can someone check my number?
Resolved! 3 sim cards on the same account
I have a friend that wants to switch 3 phones over to Public Mobile. One for herself and her 2 kids. What is the best way for her to get the refer bonus ? Can she setup one sim using my refer code, and then the other two phones using that number or d...
Resolved! Unlimited international texts
I am new to Public Mobile,I have a $30 plan that includes Unlimited international texts.Can you please clarify how it works? I travelled to the USA today and got a message saying that I don’t have US Roaming texts. Does this mean my unlimited interna...
Resolved! No Us Roaming & no reply from Moderator Team after 5 messages left
My US Roaming Add On expired Wed night. I went in & did the Add On as I thought Wed afternoon but later in the evening when I tried to call voicemail I received a message telling me I didn't have a long distance plan. That was before it expired. Ther...
Resolved! How to redo my port?
So I tried to transfer my number from Petro Canada to Public Mobile and it didn't work. Putting in the new SIM card works, but I can't send or receive calls & texts. I read the other threads about Petro and PM and they say I need to provide more info...
Resolved! Locked out account
Please help I locked my account after trying several times of entering my password. I tried to use the forget password but it kept saying that account is lock. Please help. Thanks @CS_Agent
Resolved! Plan Suspended
Hi, my acct is suspended but I have autopay and the money was taken out of my bank. Please help!
Resolved! REFUND
Hello,We have three accounts that have been paid up until today and have had nothing but technical problems with our service since January 2019. Problems like no voice or text service for over a month, data has been intermittent etc. etc. - have sent...
Resolved! Paid bill no service
I paid my bill today after downgrading my plan, it took the money my payment went through, but now there’s twenty dollars in my PM wallet but no service?
Resolved! Password reset
Why doesn't the password reset get sent to your email address to log in?
Resolved! Enable US data roaming
My daughter is away with her phone in the US right now. All her data is turned off in her settings.I just purchased a one-time add-on for US data. What instructions should I send her to enable the use of the data in the settings? She has an iPhone 6....
FIFO Queue
With all the recent network problems wouldn't it be best if Public Mobile reconsidered their FIFO queue policy that is currently used by the @CS_Agent and maybe implement some type of severity rating system that will allow them to allocate the most...
Resolved! Best Unlimited + Data Plan
What is the best talk and text plan?
No data, no calls in or out, no service.
Switched from TELUS, called them number ported no prob, activated sim with PM, set up autopay..confirmation email, put in sim in iPhone 7. No service, but cellular data is registered under PM... online in my account status is active, right phone numb...
Resolved! Re: Failed Port?
My number porting failed. How do I contact PM? Sent private message to mod and got nothing after a day.Couldn't start a new thread so I have to put my question here.Thank you for help.
Resolved! Online Account No Longer Showing Data Usage?
My daughter said her data hasn't been working, logged into her account and it doesn't even show how much has been used as usual.
Resolved! GSM unlocked with Sprint
Looking at getting a new phone. Does a GSM unlocked phone work with public mobile? Is public mobile GSM?All I can find is gsm (whatever that is...) will work with....."GSM providers: Rogers, Fido, Bell, Virgin, Telus, Koodo, AT&T, etc. This phone wi...
cant make calls or use data
I topped up for the $40 plan on wed and still cant make any calls or send texts. Data wont work either.
