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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24287 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35749 Views
  • 185 replies
  • 27 Bravos

What can I do in online Self-serve?

Listed below are the options available with our online Self Serve : Overview  Summary of user profile & account information  My Profile Edit Profile: Edits to your customer profile  Change Password: Change Self Serve password  Change Security Que...

Lachlan_M by Retraité / Retired
  • 7289 Views
  • 11 replies
  • 2 Bravos

Activating your Public Mobile SIM card

Click here in order to activate your Public Mobile SIM card.   Step by step instructions for activation process are as follows:   Let’s get started– Read and accept Public Mobile Terms of services and press Continue.   SIM card Info– Input 19 digit S...

Lachlan_M by Retraité / Retired
  • 58518 Views
  • 67 replies
  • 4 Bravos

Transferring your number to Public Mobile

  Typically, you can move your number if:   It's an active mobile or landline numberWe have service in that areaIt's from a service provider in the same local calling areaNumber Portability is available in that area  Tips for moving to Public Mobile ...

Lachlan_M by Retraité / Retired
  • 131657 Views
  • 683 replies
  • 20 Bravos

Resolved! How do I move my cell phone number to Public Mobile?

The phone number you want to transfer must still be active with your current service provider. Once the transfer has been processed your account with old service provider will be deactivated.For Wireless - Provide either one of the three pieces of ac...

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Lachlan_M by Retraité / Retired
  • 155262 Views
  • 150 replies
  • 21 Bravos

How can I pay for my service?

To help make the payment process as convenient as possible, there are a few different ways you can pay for your service, depending on what is best for you.   Payment Method Description Automated Service IVR By dialing *611 on your device, you are...

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Lachlan_M by Retraité / Retired
  • 27240 Views
  • 25 replies
  • 6 Bravos

How do I set up data/APN on my smartphone?

In this page, you will find Public Mobile APN Settings for your smartphone.   Step by Step APN configuration   Step1: Android    Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus...

Lachlan_M by Retraité / Retired
  • 272539 Views
  • 121 replies
  • 118 Bravos
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