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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25220 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36649 Views
  • 185 replies
  • 27 Bravos

Resolved! Constant 611 text reminder

Hi, I'm constantly getting a text from 611 reminding me that Public doesn't offer international texting every 10 mins or so. Any way to stop these? I could block the number on my phone but I want 611 messages.Thanks!  Sorry, also realized this is in ...

JayCaps by Good Citizen / Bon Citoyen
  • 4210 Views
  • 12 replies
  • 0 Bravos

hi

what does the 10$ plan subtotal mean? the canada wide plan is 25$ per month so what is the other 10$?

bashir by Great Neighbour / Super Voisin
  • 907 Views
  • 1 replies
  • 1 Bravos

cannot remember password

I cannot remember my password to log into my account to make a payment .What do I do  ?

nicole by Good Citizen / Bon Citoyen
  • 856 Views
  • 2 replies
  • 0 Bravos

iPhone 4/3GS/3G

I am posting this as there still seems to be some confusion with regards to Apple iPhones and there ability to get data on PM.  We are able to get data without much hassle when it comes to the i4S and newer models of iPhones because they can update t...

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DK by Model Citizen / Citoyen Modèle
  • 8642 Views
  • 36 replies
  • 7 Bravos

Resolved! I have not received my verify code

I have not received my text message to verify the code.   Please email me at r****************m

rhonda by Good Citizen / Bon Citoyen
  • 3057 Views
  • 9 replies
  • 0 Bravos

Resolved! iPhone 4 can receive calls and can use wifi but my data won't work

I recently activated my SIM card and works in my iPhone 4 I can receive texts and calls and also the wifi works but when I am out of range of wifi I have no data available I have the 2 g plan . I saw the post regarding apn settings but do not have mo...

elle112 by Good Citizen / Bon Citoyen
  • 4326 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone 4 from telus

I received my new SIM card from pm I would like to know if my iPhone 4 from telus will work when I activate my new sim I have been with pm for a few years and I am simply I upgrading from my samsung ace to iPhone pls help I do not want to activate it...

elle112 by Good Citizen / Bon Citoyen
  • 3009 Views
  • 15 replies
  • 0 Bravos

a dead moto g

I have a moto g since 5 aug 14 trouble free. as of yesterday I used the phone and then checked the battery power which showed 80% pwr and left it on the table power on.Came back a few minutes later to use the phone and it was dead after pushing and h...

arthuritus by Great Neighbour / Super Voisin
  • 772 Views
  • 2 replies
  • 0 Bravos

service expired, what to do?

I signed up for voice and data plan, after went though everything and made the payment, I realized that voice + text  + data plan is the same, so i changed the plan via self -service. Now, my service status showed Plan Expired. What to do??

freewind by Great Neighbour / Super Voisin
  • 932 Views
  • 3 replies
  • 0 Bravos

Resolved! BETA customer

Hi, I am a publicmobile customer since April 2014 it was CDMA then. I transitioned to sim card technology as soon as public mobile announced. Recntly a couple of weeks ago I received an email invitation from publicmobile to be a BETA customer. I acce...

chakri264 by Model Citizen / Citoyen Modèle
  • 1305 Views
  • 4 replies
  • 0 Bravos

Hi

Can you tell me please , is it work with your network ? thanks 3G: 850/1700/1900/21004G LTE: 700/1700/2600

Hongle by Good Citizen / Bon Citoyen
  • 1502 Views
  • 3 replies
  • 0 Bravos

Resolved! Additional SIM card

I called 2 weeks ago for additional SIM card. I was told to apply online what I did never get back from you. Could you please update. Am I getting it or not?

4313 by Good Citizen / Bon Citoyen
  • 2268 Views
  • 9 replies
  • 0 Bravos

Asus Zenphone

Looks like a good phone for anybody looking to replace there existing phone with a newer one.http://mobilesyrup.com/2015/05/18/asus-zenfone-2-comes-to-canada-starting-at-249/?utm_content=buffer0b959&utm_medium=social&utm_source=facebook.com&utm_campa...

DK by Model Citizen / Citoyen Modèle
  • 1565 Views
  • 6 replies
  • 0 Bravos

About payment

Hello,I need help.i did two time payment this month;one is in 11 may 2015 and another is in 13 may 2015.So,will you help me to refund it please?

BikashTamang by Great Neighbour / Super Voisin
  • 570 Views
  • 1 replies
  • 0 Bravos

Resolved! Help ! And SIM card

Hey I've been requested for a new Standard SIM card ! And I've been email the people who said it take 5-7 business days! I've email them back saying please confirm the address and SIM card type! And nothing I found PB on fb! Inbox them and they told ...

Samieshay by Good Citizen / Bon Citoyen
  • 1616 Views
  • 7 replies
  • 0 Bravos

a way to save more

hi  are is a way i am using to save even more first subscribe to text plan at 20$  second put option of data  and last set up voip phone service to make call  what I get is text plan unlimited and the ability to make phone call when i need for the 20...

yd2 by Model Citizen / Citoyen Modèle
  • 875 Views
  • 2 replies
  • 1 Bravos
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