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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Problème d'activation

Bonjour j'ai activé mon compte à Walmart et je l'ai complété chez moi. Cependant, lorsque j'ai eu finit d'activer le compte j'ai constaté que je ne pouvais pas recevoir d'appels. Je peux bien effectuer des appels sortants mais ne peux pas recevoir de...

Help

Trying to reactivate my plan I have a voucher but still would not let me use it.any help would be appreciatedthanksAndy

Resolved! START RUNNING AWAY....QUICKLY

Before you make and strange decisions to work with this company. Save yourself a LOT of time, headache maybe even a few bucks! (top addon for data is 1GB @ $30) This company has only this place for you to contact them. If you ever need help you have ...

Plans And Credit Score Question

Hey Everyone, I'm new to Publicmobile and new to Canada so I have few questions regarding plans and how these plans help build credit scores. So I just moved to Montreal from the U.S and I am still using my T-Mobile phone number since I have a 90-day...

How to change voicemail to English from French prompts?

My voicemail was set up accidentally in French, and now I lack the language skills to change it back. Please help.

Can't call enbridge

Embridge changed their phone number to #2030.... but I can't dial this number on my PM phone....help!

Not Registered on Network

Hi, I recently opened an account and registered my SIM card as well online. But when I tried using the new line, "Not registered on network" keeps poping up. It doesn't read the SIM card. I know if phones aren't unlocked then you might come to this p...

Resolved! My new credit card cannot be added to the system

Hi there,Recently I changed my credit card, and when I tried to replace it in my profile, it was declined. I tried it several times, and even I did it once while I was on the phone with Visa. The support person confirmed my information matched with m...

Resolved! Verizon HTC One M8 Not a Verizon SIM error.

Brought my phone from the US, the HTC One M8 is supposed to be compatible with Public Mobile, but when I insert the SIM card I get: "Non Verizon SIM" Verizon states this phone is not locked to their network.

Resolved! I topped off my account but can’t change my plan now

I topped off my account but can’t change my plan now

Caller ID Question

Interesting situation with me. My Caller ID name shows up as my firstname and then the name of the company I used to work for. This happened because my number used to be on a corporate account controlled by my old employer (who was with Rogers). So ...

Data add ons

I bought 2 $10 data add ons. My overview says I have used some of one, but I haven't been able to connect to the internet since I bought it. Why is this? I have bought add ons before and not had this problem.

Data and Add-ons

I added 200 MB of Data and my history shows it was paid for on May 13th. does not show in add-ons It does Say in the payment history Do-Not-Use- 200MB of data and the charge added to remove $10 of credit thanks for helping if you can

Resolved! 867/northern/territories area code

Can I get a PM phone number for the North when signing up or switching numbers? The last info I could find on this was quite old but I think you can do it now. I’m looking for a Yellowknife number in particular. 867-444/445/446/447 If someone has the...

Looking for a phone number that i called back in February/March 2017

is there any way to look up my phone history? Does PM have it stored anywhere? Thanks

Why autorenewal didn't work??

I received a message saying my payment is due but there isn't funds in my account. I have been on autorenewal for awhile now so not sure why it didn't work. I was going to make a manual payment but the amount due is not taking into account my rewards...

Resolved! Can $10/30 days Plan receive MMS?

Someone tried to send me photos via text but i cannot receive it, is it due to the plan i have or?

Amount Due Payment Overpaid

I changed my plan from a 90 day plan to a 30 day plan but the system charged me the amount for the 90 day plan. Is it possible to receive a refund of the excess balance? I will be leaving the country for a year soon so it is preferrable to receive a ...

Do you have to activate your new sim card to use it?

I'm activating my new sim card and it's asking me to set up a new account. But won't that set up a new number? I don't want a new number, please help.

Sim card won't work

I have a Alcatel PIXI 4. It is unlocked. It won't recognize my sim card. What is the problem. I just reactivated my account and put in the new sim online (lost my other phone and sim card).

Resolved! Can't sign into my account.

I have requested a password reset link to be emailed to me but it isn't showing up. I have no control over spam filters and I do get all other emails from Public Mobile. Is there another way to have my password reset so I can log in?

Resolved! can not recieve calls

I have just ported my phone over from rogers and I can text and recieve texts, I can make calls and I can access the internet but I can not recieve calls.how can I fix this problem?

Will PM bring back the $10 refer a friend?

I understand that PM $10 refer a friend program had ended on May 10, 2018.Will PM runs the above $10 referral program again, personally, I think it should be an on-going referral program to attract more new customers.

Resolved! Self serve app

Just wondering if PM ever plans on developing a self serve app for customers? Rogers has one for its Chatr brand, but Telus doesn't have one for us and Bell doesn't have one for its Lucky Mobile brand, nor did it make one for its legacy brand Solo. A...

$10/30 days Plan

Question: Anyone know how do they "charge" the usage of minutes? I saw the breakdown of my usage although I have not exceed the usage, they only listed the sec/min I used but did not state what's my balance. Am I charge by per second or by per cal...

Refer-a-friend

My public phone number is 780-XXX-XXXX. and i was refered by Sungsam Heo 780-XXXX-XXXX but i forgot to put it during the time of activation. the associate talked with the channel care and he was told to send message on here.

Resolved! Options while traveling in Europe?

I'm traveling to Europe (Spain and France) later this month and was wondering what my best options are for mobile phone use while there. I have an account with Public Mobile but don't see any roaming add-ons for Europe. I will want voice, text, and d...

Cancel pre payment and get refund

Hi guys, I did the transfer to Koodo 6GB plan a couple months ago, maybe in late January and I just checked my bank account and it was charged as I had pre auth payments. I thought this was cancelled, how do I cancel this PM account and make sure the...

Resolved! Impossible d'entrer un montant...

Bonjour, à chaque mois, je dis bien à chaque mois j'éprouve de la difficulté à payer mon compte. C'est impossible de rentrer un montant à payer car aucune case n'aparaît à coté de la phrase montant à payer. J'ai essayé avec chrome, internet explorer,...

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