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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1921 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3626 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33287 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45180 Views
  • 182 replies
  • 30 Bravos

PM won't return emails or service requests

Is there another way to get in touch with PM? I've filled out a support request and was told I could expect a response in 48 hours.  That was 2 weeks ago, so I'm sure they'll get on it any day now, but until then what can I do to speed that communica...

kyle_h by Good Citizen / Bon Citoyen
  • 1194 Views
  • 4 replies
  • 0 Bravos

Extended Absence

UPDATED: Oct/19    En français ci-dessous[Thanks to @mimmo for catching some errors]AN ABSENCE OF MORE THAN 90 DAYS IS POSSIBLE BUT SOMEWHAT COMPLEXPublic Mobile allows reactivation of an account up to 90 days after Expiry. If reactivation is missed ...

Luddite by Oracle
  • 17643 Views
  • 48 replies
  • 58 Bravos

Extending service until Payday?

My plan is up today but I do no get paid until Friday. Is there anyway to get a few days extension so I am not without my phone? Who would I talk to? I can't find a Customer Service number anywhere

ceveinot by Good Citizen / Bon Citoyen
  • 2044 Views
  • 15 replies
  • 0 Bravos

Resolved! New Plan can't kick in as planned today

I am supposed to switch to the $120, 3 months 6GB (total) plan today. I thought I was proactive to tag a moderator in Jan to fixed a glitch in the system so that I can switch to the new plan smoothly today. The auto paid by credit card did not charge...

MarkHo by Good Citizen / Bon Citoyen
  • 2541 Views
  • 9 replies
  • 0 Bravos

Resolved! No service after plan change

Hello, hoping someone can help me. My Plan expired on February 19th(so suspended but not deactivated) On March 11th I used a voucher online for a top up. Was previously paying $70.00/month and changed to a $40.00 plan. Also tried to change my number ...

grenierjames by Great Neighbour / Super Voisin
  • 1175 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't access plan and Add-on page - Generic Error

Hi,Leaving for the states and wanted to add the US addon but the page has been in error all morning. https://selfserve.publicmobile.ca/error?aspxerrorpath=/Overview/plan-and-Add-ons/change-plan/ JF 

jf by Good Citizen / Bon Citoyen
  • 2531 Views
  • 10 replies
  • 0 Bravos

Blocked adding USA roaming - leaving for trip tomorrow!

Hi, I'm attempting to add the USA roaming add on to my account both online and by phone and am getting a lot of error messages. First I tried by web portal and it would not accept my password, which I'm pretty sure was correct. Also correctly answere...

ugh by Good Citizen / Bon Citoyen
  • 1247 Views
  • 5 replies
  • 0 Bravos

No Local Texting in Public Mobile?

Hello, I am a new Public Mobile customer. I selected a $120 90-day plan. I did not choose International texting because I don't send international text messages. But in texting, there were only 2 choices, international texting or none, so I chose non...

ESPerez by Great Neighbour / Super Voisin
  • 1963 Views
  • 9 replies
  • 0 Bravos

switch plans between 2 PM numbers

I currently have 2 PM numbers, one is for personal (4G/$40) and the other is for work (2G/$40). I'm wondering if i can switch the plans, the work number needs more data. 

317035205 by Great Neighbour / Super Voisin
  • 1258 Views
  • 6 replies
  • 0 Bravos

Pausing Plan after current period

Hello,I'm looking to pause my plan after the current period for approximately four months.Is there a way to do so without losing my phone number and current plan? Thanks.

sunnytang by Good Citizen / Bon Citoyen
  • 1842 Views
  • 9 replies
  • 0 Bravos

HSPA data issue

Whenever my LTE connection falls back to H / H+ (I think it happens during a tower switch, because it always happens at the same intersection), my data almost always stops working, and it is only occasionally that my data works on HSPA. My friend has...

Cupuacu by Good Citizen / Bon Citoyen
  • 2600 Views
  • 22 replies
  • 0 Bravos

Resolved! Activating sim - error verifying payment card

Hi, just looking for some help.  Im trying to activate a sim for my husband, using the same visa debit as is registered for auto pay on my account.  I keep getting an error that there is a problem verifying my card?? anyone have this issue or know ho...

KBailey78 by Good Citizen / Bon Citoyen
  • 3112 Views
  • 11 replies
  • 0 Bravos

Resolved! Public Mobile legacy port , add-on 250MB/month for $2 ?

I am a Public Mobile legacy customer interested in porting to Koodo with the deal they have been texting us.  I have read in the Koodo forums that some legacy customers have been offered a data add-on of 250mb for $2.  I would be interested in gettin...

garth593 by Great Neighbour / Super Voisin
  • 2345 Views
  • 9 replies
  • 0 Bravos

Ex-landline number not recognized by Telegram mobile app

I joined Public Mobile two months ago by porting my landline number from MTS to my mobile phone.  There's a chat program called Telegram - when you register your account, you give it your mobile phone number, it sends you a text, and that's how you v...

TomT by Good Citizen / Bon Citoyen
  • 4423 Views
  • 6 replies
  • 0 Bravos

U.S roaming plan not working

I just got to Florida, purchased my U.S $20.00 roaming plan on two phone and it's not working. The payment went threw, am I doing something wrong. I have an iPhone on both phones. Please help.

cameraguy by Good Citizen / Bon Citoyen
  • 970 Views
  • 5 replies
  • 0 Bravos

Number Port from Speakout Wireless

Two Days ago, I tried to port a number from my speakout wireless account. So far, I am able to send and recieve text messages on the Telus Network, and make outgoing calls. I can not receive call or send texts to cutsomers on different networks. Plea...

mdev by Great Neighbour / Super Voisin
  • 973 Views
  • 2 replies
  • 0 Bravos

Resolved! Not mobile data on LG g5

I entered the required APN data and there is still no mobile data available what so ever. Any advice?Got LG G5 running Android 7.0. The phone was originally bought and locked to Koodo but my understanding it should also work on Public Mobile.

happyguardian by Great Neighbour / Super Voisin
  • 20925 Views
  • 9 replies
  • 0 Bravos

Resolved! Referal

I was wondering if i refer someone to pm if they can get the plan that im on or if they have to pick from current existing plans?

Shel by Good Citizen / Bon Citoyen
  • 3443 Views
  • 9 replies
  • 0 Bravos

Adding data! Need more right now!!!

What is my best option for getting more data on my phone immediately?? I currently have the add on of 1gb but I've gone threw it this month and NEED to have more right away. Can I purchase something just for the month? Or will it be a add on every mo...

leeleeb by Good Citizen / Bon Citoyen
  • 3738 Views
  • 9 replies
  • 0 Bravos

Resolved! When does data come alive in new cycle?

Hi, my data expired, and I have used up my add-on as well. I am due for auto-payment today. At what time (or day) will my data come back online? Cheers and thanks,Adam

adam7 by Good Citizen / Bon Citoyen
  • 2020 Views
  • 5 replies
  • 0 Bravos

Resolved! can't access to my account

Hi, I am new to Public mobile, I went thru the activation of my sim card last night, completed the pmt, ported my phone # from Freedom mobile and was sent a email saying the my self serve was ready, but when I enter my email and password it doesnt le...

maykel by Good Citizen / Bon Citoyen
  • 1592 Views
  • 7 replies
  • 0 Bravos

Autopay reward

Hello,I signed up for autopay but I am not getting the $2 reward. How can I activate this reward? It has been 3 months since I signed up for autopay.Betnie

bernieoabel by Great Neighbour / Super Voisin
  • 1521 Views
  • 4 replies
  • 0 Bravos

Resolved! Is it possible to pause a pre-paid 90 day plan for 40 days?

I went through the forums but couldn't find anything, so I am asking it here  My mom is traveling overseas next month for about 40 days, she is already on a 90 day plan (next renew date is May 5th). Is it possible to pause her plan for the duration t...

Globalize by Good Citizen / Bon Citoyen
  • 3490 Views
  • 10 replies
  • 0 Bravos

Travel Pack Ended and now I can't receive texts, please help asap

Hello Team, My trip is over and am now back in Canada as of last Sunday, the travel pack expired yesterday and no while I can send text message I am not able to recieving any responses.   I have confirmed with those I sent them to that they did not r...

Verna_M by Great Neighbour / Super Voisin
  • 1100 Views
  • 3 replies
  • 0 Bravos
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