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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25201 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36633 Views
  • 185 replies
  • 27 Bravos

Coffee Chat

Hello Community goers,   We’d really like to meet with you so we can find out how things are going so far at Public Mobile. So, if you have any feedback or ideas that will help us make your experience better, please come and meet us for a cup of deli...

Mansi_G by Retraité / Retired
  • 1310 Views
  • 2 replies
  • 4 Bravos

SIM card question.

Hi, if I leave my Public Mobile SIM card out of my iPhone 5 for a while, will the messages I recieve while the SIM is out appear once I put it back into my phone?

JKAAAAA by Great Neighbour / Super Voisin
  • 1861 Views
  • 11 replies
  • 0 Bravos

Network Down?

i was wondering if anyones network status is down, I cant make makes

blaze697 by Good Citizen / Bon Citoyen
  • 993 Views
  • 2 replies
  • 0 Bravos

moving from Montréal to Calgary

I leave in montreal snd i move to calgary. Could i receive and make calls in Calgary? Are there any additionnel fees?

ericfotso by Great Neighbour / Super Voisin
  • 984 Views
  • 3 replies
  • 0 Bravos

Alcatel One Touch Batteries

Where could I purchase Alcatel One Touch batteries?  My cell phone is always needing recharching.

Manya by Good Citizen / Bon Citoyen
  • 1478 Views
  • 4 replies
  • 0 Bravos

Many thanks to Moid!

Just wanted to take a couple minutes to extend a million thank you's to Moid_I who I dealt with for modifications to my accounts late last week. Hassle-free, everything worked on the first try.  All was done in about an hour. Moid, once again, thank ...

David by Model Citizen / Citoyen Modèle
  • 984 Views
  • 1 replies
  • 1 Bravos

Hi Can I reactivate my phone?

I stopped to pay in February 2015 for the service and now I would like to reactivate it. What should I do in this case? Thank you

diana1997 by Great Neighbour / Super Voisin
  • 805 Views
  • 2 replies
  • 0 Bravos

in need of service

I'm hoping that I can reach out to someone from the corporate end of things.  I'm currently with Virgin Mobile. My plan expires the 30th of this month. Regardless and no matter of what, I am leaving Virgin Mobile.  I would the chance to be able to be...

burkely by Great Citizen / Super Citoyen
  • 842 Views
  • 6 replies
  • 0 Bravos

Resolved! Port in number problems

Hi I just signed in as new account. I am trying to transfer my local Toronto 416 number, but online portal is saying " we are having difficulties, please contact public mobile." can you please check when this problem will be resolved. I really want t...

ashish by Great Neighbour / Super Voisin
  • 876 Views
  • 1 replies
  • 0 Bravos

Resolved! Motorola g 2

will motorola g 2 XT1063 Global GSM work with public mobile, if it's unlocked

Natalie by Great Neighbour / Super Voisin
  • 1794 Views
  • 5 replies
  • 0 Bravos

Resolved! Constant 611 text reminder

Hi, I'm constantly getting a text from 611 reminding me that Public doesn't offer international texting every 10 mins or so. Any way to stop these? I could block the number on my phone but I want 611 messages.Thanks!  Sorry, also realized this is in ...

JayCaps by Good Citizen / Bon Citoyen
  • 4210 Views
  • 12 replies
  • 0 Bravos

hi

what does the 10$ plan subtotal mean? the canada wide plan is 25$ per month so what is the other 10$?

bashir by Great Neighbour / Super Voisin
  • 907 Views
  • 1 replies
  • 1 Bravos

cannot remember password

I cannot remember my password to log into my account to make a payment .What do I do  ?

nicole by Good Citizen / Bon Citoyen
  • 856 Views
  • 2 replies
  • 0 Bravos

iPhone 4/3GS/3G

I am posting this as there still seems to be some confusion with regards to Apple iPhones and there ability to get data on PM.  We are able to get data without much hassle when it comes to the i4S and newer models of iPhones because they can update t...

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DK by Model Citizen / Citoyen Modèle
  • 8641 Views
  • 36 replies
  • 7 Bravos

Resolved! I have not received my verify code

I have not received my text message to verify the code.   Please email me at r****************m

rhonda by Good Citizen / Bon Citoyen
  • 3049 Views
  • 9 replies
  • 0 Bravos

Resolved! iPhone 4 can receive calls and can use wifi but my data won't work

I recently activated my SIM card and works in my iPhone 4 I can receive texts and calls and also the wifi works but when I am out of range of wifi I have no data available I have the 2 g plan . I saw the post regarding apn settings but do not have mo...

elle112 by Good Citizen / Bon Citoyen
  • 4326 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone 4 from telus

I received my new SIM card from pm I would like to know if my iPhone 4 from telus will work when I activate my new sim I have been with pm for a few years and I am simply I upgrading from my samsung ace to iPhone pls help I do not want to activate it...

elle112 by Good Citizen / Bon Citoyen
  • 3009 Views
  • 15 replies
  • 0 Bravos
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