06-01-2019 09:25 PM - edited 01-05-2022 07:39 AM
Hi, I switched to public mobile from lucky a week ago. First I paid $15 with a credit card and was told the card didn’t work, so I bought a $20 public mobile prepaid card. After checking my MasterCard account I saw that the $15 did in fact go through, but it’s not on my public mobile account. How do I get my money back?
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06-01-2019 09:34 PM
Most likely, what they'll do is just issue account credit, if it's not already in the account. If you want a refund back to the card, I heard it takes a lot of time to process and by the time that's done, the renewal for next month is around the corner already.
06-01-2019 09:30 PM
Since this your first month payment, you have to send a private email to moderator team to get your refund or credit.
06-01-2019 09:29 PM
@juniahofer wrote:Hi, I switched to public mobile from lucky a week ago. First I paid $15 with a credit card and was told the card didn’t work, so I bought a $20 public mobile prepaid card. After checking my MasterCard account I saw that the $15 did in fact go through, but it’s not on my public mobile account. How do I get my money back?
@juniahofer If you dial *611 is thr $15 reported as an account balance? If yes, the it will be used to pay you next renewal. If not, you need to notify PM.To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).
06-01-2019 09:29 PM
@juniahofer wrote:Hi, I switched to public mobile from lucky a week ago. First I paid $15 with a credit card and was told the card didn’t work, so I bought a $20 public mobile prepaid card. After checking my MasterCard account I saw that the $15 did in fact go through, but it’s not on my public mobile account. How do I get my money back?
Send a private message to moderator to get a credit to your account for your future plan paymnet.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-01-2019 09:29 PM
First confirm that it's not a pending charge, those may drop off. If it is indeed complete, you'll need to contact the moderator team for assistance.
You can contact the moderator team here. Expect a reply in roughly two days. Here's their hours:
Moderators are available: