06-01-2019 04:24 PM - edited 01-05-2022 05:11 AM
06-03-2019 04:24 PM - edited 06-03-2019 04:26 PM
If you signed up on a >=$25 ready made plan on May 25-26 then you should have received it by now.
It had to be a ready made plan, not a build your own >=$25.
If that's all right then you'll need to contact the @Moderator_Team < Click this.
Edit: since you already have data in your plan, do you not see both lower down on your overview page? Or at least one line mentioning data?
06-03-2019 04:19 PM - edited 06-03-2019 04:20 PM
Hi @Kho0404 When did you sign up? If it is over this weekend, please note the 5GB data is for people who purchased the SIM card online.. so Walmart purchase and activation won't qualify.
06-03-2019 04:18 PM
@Kho0404 wrote:I can’t see the add-on for my account, what can I do about this?
When did you activate your account? The latest promo states:
Has it been 72 hours yet?
06-03-2019 04:18 PM
I signed up at a booth at Walmart with a $25/month plan. My friend had the add-on would appear instantly.
06-03-2019 04:17 PM
@Kho0404 wrote:I can’t see the add-on for my account, what can I do about this?
Do you have some more details when/where did you sign and on what plan did you activate your sim
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
06-03-2019 04:14 PM
06-03-2019 04:12 PM
I can’t see the add-on for my account, what can I do about this?
06-02-2019 07:54 PM
1 Time only
06-01-2019 04:38 PM
@tanzimfh wrote:Is this 5gb just a one-time add-on or do we get 5gb bonus every month? I know an add-on should be every month but that seems too good to be true with a $25 per month plan
PM add-ons are a one time purchase or bonus until fully consumed not a monthly addition to your plan
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
06-01-2019 04:27 PM
The original post for the promo says that it's a "one-time" bonus.
"On June 1st, customers that purchase a SIM card online before 11:59PM ET will gain access to an exclusive offer of a one-time bonus 5GB of data."
You can read the full details in the post at:
ONE DAY SALE! Buy a SIM online today & get a bonus 5 GB of data when you activate by June 16
06-01-2019 04:25 PM
@tanzimfh wrote:Is this 5gb just a one-time add-on or do we get 5gb bonus every month? I know an add-on should be every month but that seems too good to be true with a $25 per month plan
It's a one-time data bonus add-on package.