05-26-2019 11:44 AM - edited 01-05-2022 07:35 AM
I have referred a friend and my credit showed for the first month then it disappeared. The friend told me that she had changed her plan. Does this means I lose the referral credit and if not, how do i get it back?
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05-26-2019 11:48 AM - edited 05-26-2019 11:49 AM
@ivyswjung wrote:I have referred a friend and my credit showed for the first month then it disappeared. The friend told me that she had changed her plan. Does this means I lose the referral credit and if not, how do i get it back?
"Changed her plan"? Or changed her provider? Or I suppose possibly even activated a new account/SIM. If she just changed her plan then no, you should still get the reward. If she changed providers then you don't.
If she just changed her plan staying with Public Mobile using the same account then you would need to contact the @Moderator_Team < Click this.
05-26-2019 11:48 AM
Oh that's interesting, I need to watch this as I just changed plans on an account where I benefited from the referral....
Thanks for asking this!!!