Community

Resolved! invaid sim

I had PM sim before and used for half year, then transferred to another company. Now I want to use back to PM. So I used previouse sim to activate. However, it said invalid sim on the account setup page. not sure whether I still can use the old sim t...

Resolved! Sim still not activated

Well i ordered a sim card last week.. Received it yesterday.. Followed all instructions to a t... This is my 3rd public mobile account. So im not new to this... Tried to activate online last night...For some reason.. The site said that it couldnt cha...

Resolved! Question on the $15 plan

The $15 plan come with "100 Minutes Canada-Wide Talk". Once these 100 minutes are used up, will one of these add-on be used, "Free 1000 CAN LD mins", or "$0 Holiday Giveaway: 500min INTL Long Distance"?

Resolved! Will the 2GB free add on data holiday offer for the 15/month new activation...

I/m planning to switch to the $15/month 100 minutes unlimited text 250 MB monthly plan. There is a holiday free add on of 2GB data. Will this data be renewed month to month as a free add on bonus data? And will it stay as long as I am with the plan? 

Resolved! Community Rewards Criteria

I just recently switched over to Public Mobile and was wondering if posting questions in the community also gain you “points” towards the community rewards? Or is answering questions the only qualifier? It wasn’t super clear to me - any input would b...

Resolved! Can’t activate my sim.

Hi,ive tried multiple times to activate my sim, purchasing the 50 dollar bundle but it hasn’t worked. Very frustrated with the service.  

Resolved! Problems with Autopay - suspended plan

I have been on autopay with my mastercard for years and had no problem until today, when I got message that may PLAN has expired and my service is SUSPENDED.  My phone stopped working this morning, Dec 2, 2020.  Today, Dec 2, 2020, was supposed to be...

Resolved! referred a friend, still missing the bonus..

is there a limit of friends you can refer to get the $1 off per month bonus? 1 month ago i referred a friend (this will be my 4th friend of referral), it's been 30 days and i still don't see the bonus yet?  is there a limit?  if not, how and who i co...

Resolved! Help!! I can't receive or make calls

Please help!! I haven't been able to make any calls or receive any calls since last night.  I can only text or receive texts from a couple of my contacts. When I try to call somewhere it say's "Sorry we can't complete your call, please call us at 611...

Resolved! Will my data stop once I use it all or will I get charged if I go over?

Resolved! Can I use my 500 free minutes for in nation calling too or just international?

Resolved! Owing amount??

Hello, I have an old plan (111$/90 days) wich I changed for a new one. Change will be made on renewal. On the self serve, It says that I'm owing 86$. My plan is paid using autopay until january 27th. Is it normal?

Resolved! How to use Holiday add ons?

Hi there Last year and this I added the free Holiday data. But I don’t know how to use it. 

Resolved! lost my phone, need help

I lost my phone today and I dont know the likelihood of recovering it since it looks like someone has it in their possession. What is the step on recovering my old phone number? Is it as simple as buying a new sim card and changing the sim card throu...

Resolved! Would like to change Plans

Hello everyone  I currently have a plan for 8.5 Gigabytes for which I pay $50/month However on the public mobile website I see that there is a new plan for 9.5 gigabytes for only $48 Am I eligible to switch? I went on my account dashboard to change t...

Resolved! Can guests reply or ask a question?

Do you have to register or can you just post or reply as a guest?

Resolved! Talk is not included in your plan"!!! I could not make a voice call at all.

@Catherine_T  Unfortunately, NOT SO MERRY for me!  I have never had any trouble with my phone service since I started with PM in March this year.Then I got this free gifts offer yesterday. Claimed the 2 free gifts last night. Checked my self-service ...

Resolved! Calling Toll-free services

Hello, I recently ported my rogers phone number to public mobile. Although rogers account shows the service is no longer continued, I want to call them and make sure that my account has been closed. The issue is the rogers number does not work after ...

Resolved! I have a billing related inquiry. Any chance I can speak to a moderator

How do i contact a moderator regarding a billing inquiry

Resolved! Loyalty rewards

How often do we get Loyalty rewards?