Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey Guys, I have a Note 3 running Android 5.0. I am suppose to be getting 4G/LTE but i only get 3G (3.5G). I have the right APN settings. Please help as I am going to be out of the country in a few hours. Thanks
Yesterday, I had ported my mobile number from Fido to Public mobile but still my Public mobile Sim is not working and sim is not able to get a call.I also surprised my Fido SIM is still working even after porting on Public mobile.I also could not log...
Hi Community, I ported my number this morning, Data was working, but when making a call it dropped immediatley, and texts wearn't sending or recieving.Half an hour later data stopped working too. The phone is connected to PM- occasionally LTE(or 4G...
@CS_Agentplease help...I activated a new account for my nephew because he's under 18 using his name and my credit card (I believe that's the suspicious action...). Now both of our phone services got suspended...We already submitted the fraud form on...
I don't get it. Inserted my SIM Monday night, payed $42 plus tax ($47.46) for a 30 day plan with unlimited Ontario talk, unlimited Text and 1GB data, but when I check my plan it says $10 plan without any service! I can't even make or take calls. I ...
My fault for not checking the fine print - I thought purchasing a US roaming add-on allowed to set the date of when it starts? But it looks like it starts right when I paid for it. I'm not going to be travelling until over a week from now... is pos...
Hi. For reasons that I don't quite understand, the same CC that I used to purchase the PM SIM card and first 3 months of service will not work. There's nothing wrong on the CC end, and I've used it 50+ times since the first payment I made months ago....
My phone can not make any phone calls out or receive any data but the site says I owe no money and that my next payment is due in September (I'm on a 90 day plan)I tried to make a payment but it says there is nothing owing... sigh.Could someone pleas...
So yeah. My iPhone says my usage is at only 808 KB but when I log into public mobile self serve it says I used 6.1 MB. I've been connected mostly to wifi today since inserting my sim card in and reseting usuage stats today. The frist few hours in the...
My plan detail labeled I have unlimited international text, however, I got three text messages said that the plan does not include text messaging. then I tried to msg my friend, the message can not be sent.I'm wondering if the system or technicist ...
So, I was super exxited to join and get my service set up. I got the sim activated and everything set. I picked a plan that included 1g of data. My payment processed for $47. Now when I look at my plan it doesnt show that I have data? Help?
It is well past quitting time and I still see Marie Helene online. Amongst all of our disparaging remarks about the broken self server portal and the demands for immediate gratification, it is important to say a few words of the encouragement to the...
Hi,I am trying to port my mobile number from FIDO to Public mobile and i have provided all correct informations on the "Check Availability" page but getting following error messages on clicking Continue button.Could anyone let me know anything about ...
I went through the typical process and when I switched it gave me a error and I just clicked the finish button, right now I cannot even login to my own account and it seems like no progress is being made. Who could I message to help me with this and ...
hi i keep going to the page for phone number transfer i entered my accout number etc i keep getting the following: Your Old Service Provider rejected your transfer request. Common mistakes: • Account Number doesn’t match Old Service Provider records...
I am not able to send pictures along with my text.
I helped a friend with activation a few hours ago. I have never seen the system this broken before! I remember even during the final rush on the 2016 fall promo, it was at least possible to navigate the activation pages. Around 3:30, it took 45 mi...
I have iPhone 5, and it has the same issue.
Hey there, I just activated my SIM, got the confirmation email saying my account and PIN were both successfully activated, and my phone shows the right number in SIM info.I can't log in to Self Serve, however. I tried resetting my password, and creat...
Hello,I’ve purchased a SIM online on Jun 15. It states it will take 3-7 business days for delivery, but yesterday would have been the 7th day. As I am currently a Freedom Mobile customer, I’m trying to get the SIM before the end of month to partici...
It's been about 3 hours since I ported from Freedom. I have data and can make outgoing calls but can't recieve text or incoming calls (goes straight to VM). I noticed that unlimited text is not on my plan. Can that please be added for me? When I ...
For those of you that recently switched from Freedom and happen to be using an LG G6 (mine is factory unlocked). If you've validated your APN settings, rebooted the phone and such like, try this: Settings --> Networks Tab --> More --> Mobile Networks...
So I ported my plan from Freedom on friday last week, and everything seemed to have gone well, but I noticed that I cannot make or recieve any calls. When someone calls me, it goes directly to voicemail and when I call them, it goes to their voicemai...
Hello, I ported my number to Public Mobile on June 22nd. Since then I've not been able to receive text messages even though my plan has international text. Since then, I keep getting texts from Public Mobile saying You've been sent a text but you nee...
When paying for my new account, I received an error message on step 6 "Summary": Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologi...
Every time i make or recieve a call i hear like 3 warning beeps and the call gets disconnected under 1 minute each time it happens with voice mail too i just ported my number from freedom mobile a few days back it all seemed fine the first day but fr...
Both my wifes account and mine are impacted by the same issue. We are trying to renew our US roaming addon (20 dollar talk text data). I used the automated phone system and added money to my account then tried to buy the same addon. It then proceeded...
Hi I want to add"$15 for 400 mins (includes international). Any unused minutes will roll over to your next cycle." In order to roll over unused minute to next billing cycle , do I need to pay for add ons evry billing cycle or I just pay once for add...
"Long distance charges may apply" message when dialing within the province. However in the last few days when I dial outside my local area, I get a message saying long distance charges may apply. I alway hang up.I just wanted to know why am I getting...
So my AutoPay failed but I had enough balance to cover my current plan. Now my account says suspended even though it has enough credit to cover the renewal.Can someone please assist? Thanks!
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