Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a new Moto G6 with the dual SIM technology. I have one SIM for PM (personal and data) and one SIM for Bell (provided by my work, text/voice but no data). I just started with PM and so far it's been fine for texts and data. I actually just rec...
I would like to know what time exactly auto-pay plan renewals take place at plan expiry-- 00:00 on plan expiry date? Or other? User's local time or Eastern Standard Time? If it is a process that spans a time frame (although it should not be I beli...
Is there any other way to renew your plan before the renewal date? I've tried contacting the mod with no response.
=====================Moderator Response TimeUpdated time:=====================Initial contact time: ???? To be updatedFirst response time: ???? To be updatedWait time:. ???? To be updated===================== With the issue related to last weekend...
I want to get the $40 promotion, but need unlimited Canada/USA calling. if I build my own, the promotion comes out to $45 (priced individually) and when I add USA calling, takes it to $50. How can I get the promotion, and add USA calling (assuming it...
Hello There, I just joined Public Mobile Wednesday night (Aug 1). I tried to port over my number from Chatr. But after I put in the sim card, I received an SMS saying I need to complete the SIM & Activation online form. I don't believe such form exis...
Hi, I'm trying to activate my SIM but can't get the form to process my credit card. I've checked my credit card and i'm below my limit and I am entering my address information exactly as it is registered with the bank. Help?
@CS_Agent I did an order of 2 sim cards on July 19th and I never received them. Can't call anyone, can not do anything but post a message here to see what happend! I send en email to customer service and it bouced back. I lost my time and money tryin...
It would be helpful for some of the new customers of PM to be aware of the size of the company and help us understand why there are delays in solving some of the issues that new clients are encountering - such as:- approx. number of wireless subscrib...
I lost my credit card and have cancelled it before paying for my next 3 months of Public Mobile service. I will not be receiving a new one unitl next week. What will happen to my subscription in the mean time? Will I be able to pay for it when I rec...
Data service is pretty bad when travelling from Clarkson GO station towards Union Station while travelling in GO train especially in the morning. I used a Iphone 6S which shows that its connected to 3G network. But the service is really slow. If i tr...
I've been a client almost a year today it says network unavailable what's happening
Area code 825 is in my local calling area but I receive a msg from pm saying that I need a long distance add on to call the number.Followed the instructions on this old post but it looks like I need a @CS_Agent for help. Here is that old post, https:...
@Moderator_Team I recently had a US roaming package and now that it has ended I can am no longer getting any text messages. After searching I found thishttps://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Not-Receiving-Text-Messages/m-p/21350...
Can someone help me with getting my account unlocked for self serve so I can reset my password? I need to change my credit card info so I can renew my plan asap. Thanks @Moderator_Team Please help reset password unlock and reset password as I need my...
Hi there, I just recently joined PM and the very first problem that I am facing is the lack of support. I can not port my number from Koodo prepaid and it has been almost 24 hours since I have messsaged the moderators. Can anybody help? Update: My is...
Hi, I understand we can turn off autopay to pause the plan for up to 90 days. But does that only apply to charging the credit card or the available funds as well? I have enough available funds to cover the next month. How do I pause my plan? If I sto...
Hi Guys, So I signed up today for the $40 plan. Very excited to join this community. The agent at Walmart just skipped through a number of steps in my registration and didn't select autopay, hence charging me $40 instead of $38. I realize this is ...
I just got my first referral and the amount is $12 or $12.17 per year? Autopay - 30 daysHelping others - 30 daysLoyalty pays - 30 daysRefer a friend - Monthly I think someone made an error on the home page?
I've been a user now for over two year and have had excellent service until today. A couple of day ago I got a test message saying my payment was due on Aug 2 but if you are on auto pay you can ignore this message. I am on auto pay and have never had...
Test.
I ported my number from Fido when I activate the phone line. I am able to make call with my old number. But when people call me, they get a message saying that the phone number is not available. When I call Fido about canceling my old account, they s...
I have heard abut public mobile from my friend who was looking for a more convenient carrier. She did not like the idea of pre-paid and the fact that there is no phone support. But, in terms of my experience I am surprised how stores do not know abou...
Hello, I purchased an add-on of US roaming data (1GB for 20$), but now my account says it has a 20$ balance, and the addon is not visible in my Plan and Add-ons > My Add-ons > Current Add-Ons (is empty). Do I have to try again? I do not want the add...
I am in Canada but am travelling to the US on September 9th. My plan renews Sept 3. Can I add the add on (for US data) right before I leave or do I have to do it before my plan renews? Thank you!
I need to update my billing info but selfserve locked me out. I haven't recently changed my password, so I'm not sure what's up with that. I sent a PM to the mods to get help and am posting here as well, in case it helps. Why can't I just use 'rese...
Hi Folks, My frustration continues to moount. No one else from the @CS_Agent is picking up my request except for Abdallah who doesn't know what the F@ck he's doing. Here's his most recent response and my reply just now. Can anyone please help me? ...
I renewed my plan on July 31st and selected the option to have it renew immediately instead of waiting until the last day of my previous 3 month plan (which would have been August 2). I did try turning off and on my phone but this did not work. Need...
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