Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have paied my service. Nut the bandwith is very weak. I can not connect to the internet or browers
Wondering why I can't use my phone to call as I am on pre pay.... I have had this account for over 6 months now....They always take the money....but now it is saying I need to add money before I can complete a call .. grrrrrrrr
The phone keeps on hanging up automatically when I'm on the call for more than 20 minutes. When it's a short call, it's fine. But, when it's urgent and I have to dicuss issues with the other line for more than 20 minutes, it keeps hanging up. And af...
I have looked through many many posts as I wait for a response from teh moderators, but no one has posted a solution that seems to work univeraslly. No pone has ever posted anything a moderator has told them to do to fix the issue. It seems like a ve...
I've done all the things suggested in all the forums and no dice. I need my phone for work. This seems really bonkers. How do I solve this issue?
Please help. I have just activated a new phone line using a 60$ voucher. However the line is not working (no calls can be made or data can be used). When I open my account, it shows that my plan has expired (how can it expire the minute I activated i...
I am trying to update my credit card as it expires this month. I am set up for autopay. I fill out all all the information and the. It says my credit card company has denied the transaction. I called my my credit card and they said no they did no...
I referred a friend last month and I haven't received my referral?
Hello, I need help porting over my number. Any help will be appreciated. Thank you,Ken
I purchased a 10 day add on plan back in the fall of 2018. I was only in the US for about 4 days. When I look at my plans and add owns it still says it is active. I thought it expired after 10 days? Is this a mistake and is it expired after 10 d...
Just wondering if there is any way? I just got a weird pm from someone saying they like my profile and want to discuss something important privately via email. Seems like spam, just wondering if PM tracks this and/or does anything?
I ordred a new sim and tried to activate it. The first time it failed at the final step when i put my card details. I tried again and it failed too. So i gave up but today i tried to reactivate it and put the 19 digit sim number, it says "Invalid SIM...
My overview page:Top payment due date is April 30Bottom autopay date May 11 (It was May 11 on April 10) I sent a private message to moderator on April 10. I was told it will be fixed. But the autopay date was changed to May 11 now. Sent another pr...
Hi, I've been with Public Mobile for a while, and when we decided to get a plan for my son I made a different account to sign up and enjoy the referral bonus. Recently he is being a little **bleep**, and I have decided to cancel his plan though. Howe...
Hi there,i'm having issues with my bill as my bill for the 13th of may when my plan re-cycles was $28 with rewards. I just paid it off because i thought i would get a re-cycle of data casuse i've run out and it now says i need to pay $40 on the 13th ...
i am lock out of the online and not getting my rest asswrod to my email
My phone is not working, it says "unregistered SIM". How can this be when I set up everything as requested. You were supposed to cancel my landline and it is still working. What is going on?
I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do
Hi, Normally I'd deal with things like this myself by either ignoring it, blocking it or if I'm in a mood respond to it and mess around with the person, but in this case given the context and literal secrecy implied, I figured I'd share this message ...
New user here. I created my account on Saturday, and as always carefully chose an obscure password and noted it down exactly. I can not log in. It rejects my password. OK, it's marginally possible that I miscopied it, so I try the "forgot password...
Is the promotion for referring a friend and getting a $0 phone with the plan still on
i have a new debit card and the expiry date is 2025, but your self pay only goes to 2024, so wont let me enter it, please update
On my account for 8th April there is an entry in my account for System issue/ Problème du système a credit was applied and then my account was charged $30 for servicesI did not want my account to be renewed as I am currently in AustraliaHow has this ...
Hi, I tried the change number and transfer or port a number from ooma to my public mobile phone. I think I got the account number wrong and it caused a error and now I cant innitiate the porting sequence again can someone reset this or do it manual...
My daughter got her iPhone 6 wet and reverted back to using an older iphone 6 model A1549 but the SIM is not working. On the top of the phone instead of Public Mobile, it says No Service. Wifi works but no incoming or outgoing calls are possible (no...
Hello, I have recently joined Public Mobile. I need the SIM network PUK. Please provide this to me. I can answer any questions you have. Thanks.
I need to talk to a moderator.
