Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I’m currently trying to change my plan to 8gb but here’s the catch, when I go Into my dashboard under “change plan” it’s blank and i cannot see anything.
My plan 90 day plan is coming renewal is coming up next month. I am also planning to be out of the country in the next month. I want to disable autopay to delay the service until I am back and can reactivate my account. I understand that I have withi...
Hi, I have prepaid for 12 months service Public Mobile Seevice. Yesterday I attempted to change my phone number to a different Provence, unsuccessfully. Today I received an email from a friend stating that he called my Ontario-Toronto number and re...
Just over a week ago now my phone was stolen from a Tim Horton's while it was charging and I fell asleep (by accident). The culprit IS on surveillance footage at The Timmies location where it happened as confirmed from the store manager. Now while th...
I have a $35 plan which includes: why am I not able to make a long distance call within Canada?Special Offer! $35 for 1 GB + 500 MB AutoPay BonusDetails Plan Details:30-day plan1 GB of data at 3G speed4Bonus 500 MB with AutoPayUnlimited Canada-wide ...
I unfortunately was not able to put time on my phone in May & June 2019 but I did put $22.00 today July 7th/19 I picked the plan I typically get and still have $13.00 in my account but I can not get Public mobile to work at all. Your help with this m...
Hi! Just joined PM and I transferred my old number Saturday evening and received message from Pm Sunday evening telling me transfer was completed! It took 24 hrs but I still could call out, text, data all worked perfectly but could not receive calls ...
Total Newbie here and I would like to port my number, change my plan and auto pay in the next week or two. What is the proper order? When I change plans, do I lose whatever is remaining on the original plan?Or will the balance be pro-rated? If I use...
I recently activated my SIM card. I made the payment for my plan taxes included. The amount was withdrawn from my card but my balance shows $0 funds available.
Still not recieiving service. Changed plans July 4th and it is July 7th and still have no service. There are enough funds in the account, a plan is selected, but it still indicates that the account is suspended.
This is very helpful. However, I am not able to enter a password that is accepted for making these modifications. When I try to save a Custom Greeting on my iPhone 7+ I get the following message: 'The operation couldn't be completed. (com.apple,mobil...
Hello, we just received our SIM cards and just about to make the switch to public mobile. I know it is one email per account, our current plan is with Rogers in the family plan, we would like to keep the same numbers and would like to use the referra...
Starting from yesterday evening, my data does not work even though I have only used 55.88/250MB. It was working fine one minute and then the next it stopped. There's a notification that pops up when I turn on my data telling me to sign into network "...
Hello guys,I just refer-a-friend to Public Mobile and she set up at Walmart yesterday, but the staff did not enter my number when she helps to active the sim card. If anyhow I can fit it.
New to PM, ported over a number (3 weeks ago). I am trying to set up an account online. I was able to verify the phone number, but not the email address associated with the account. Which is strange, because I have received 2 emails from PM to this e...
Hello PM friends, I want to see if this is possible. My my mom currently has a a $120 12gb plan, she wants to down grade to the $25 1gb plan. I believe I can do that with self serve. but is it possible to transfer the $120 plan to my wife? She is cu...
Hello, I have an old Public Mobile phone, an Alcatel One Touch A392A.I'm not a Public Mobile customer anymore, but I would like to give that phone to a relative that is coming to Canada.How do I get the unlock code? Regards
I need to have an Add-on removed from my account. Because I have money pre-loaded, it keeps re-adding the plan every 10 days. I cannot find any way to remove it.
Hi I bouthe sim card from wallmart few days ago with new phone number,after installing the sim card every thing works perfect then i port my own number from PC through modrator and now nothing work and massage said INVALID SIM CARD.My phone is moto...
I havent been able to get into my sons account i created for several months so i have been buying pre paid cards every month and its becoming such a pain!! It all started when i replaced my visa debit card i then had to login an change the card numbe...
Been with public a month. The following is the same issue i had with lucky mobile. I had heard that public was the best. I beg to differ. Im now unjustly suspended for publics error. This was my new business number. Public has successfully shut my b...
I am considering switching my Bell acount to Public Mobile and have some questions. My situation is that i live in canada about 6 months a year and the rest of the year in the USA. I already have a cell phone company in the US. If I switch to PM...
Hi, I am trying to change my wife’s plan. We recently renewed for 3 months. When I select change plan her current plan does not display and plan options do not display. I want to get her data without doing an add-on. I wanted to change to the 25$ pla...
