[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Voicemail confusion
Just want to be clarified because I am on the limited plan.Any incoming calls get into my voicemail box will not cost plan minutes as long as I don't retrieve them, no matter how long is the message. If I retrieve the message from voicemail, that dur...
Xiaomi Mi 9
I've just returned from China, with Xiaomi's latest flagship (the Mi 9), and I'm pretty sure the only reason I don't see it in the compatibility list of phones, is because nobody's tried one here yet. I'm 99% sure it would work, and be compatible. ...
Not connecting to network in the States
Hello, I've travelled to the States a number of times, never had an issue connecting to a network or using the talk and data add-on.My wife is in New York right now and not connecting to any network. I purchased the add-on, but that won't help until ...
Resolved! 1GB data addon not working
Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.
Who made outgoing calls to 647-580-4001 and I never
I checked my phone usage history. There were 7 outgoing calls made on July 4, 2019 and 1 outgoing call made on July 5, 2019. They all reached to destination of 647-580-4001, adding up to 60 seconds. I am 100% sure that I did not repeatedly make these...
Need help! PLEASE.
I have put a phone card on my phine for the past two months and it has takeing my money and my plan didnt go on.. This month all i have is the internet . ive tried everthing it is now 70$ gone and no phone please help
Resolved! iPhone 4 not recognizing Public Wireless
Hey there,Brand new customer.Had PM working on a Samsung phone.Took out the SIM card and put it in an iPhone 4.Doesn't seem to be working now. Ideas?
Not receiving inbound calls
Phone was working fine before and I can make outbound calls no problem. Inbound callers can hear ringing but my phone does nothing. No display changes, no ring, no indication a call came in. Please help.
pay with a prepaid PIN
Hello,I have tried to register with my sim card number and couldn't pay because of my debit card, I then went to a store and bought an activation pin, however now I try to do the process again, the website says that my sim card number is used by some...
How to Avoid Losing my Phone Number?
I am new to PM after 27 years with Telus. So far, I am very happy with the price, features and cell service. I have ported over my phone number. Having had this number for 27 years, I would be upset if I lost this number. I am on autopay. But what...
Resolved! referral bonus
Hi I have a question if someone referrs 20 friends to public mobile and he got $20 in the referral bonus and is he got $20 every month
Slow website page
hey guys, I have been helping a lot of people switch over but they, and myself have noticed the main site is very slow to load and some times on page 1-2 or 2-3 of activationg it hangs that long an error message comes up. What is going on there? are...
Resolved! Refferal questions
Hey guys, a few months ago i reffered my first customer, we both got $25, then that promotion ended and I reffered some more and we both got $10 now I do not get anything for reffereing them right away, only the $1 per month discount. is this right o...
New sim
Installed new sim into iPad mini and not able to use yet. Shows 4G full signal and still won’t connect. What am I doing wrong?
Fix Your Website
I manage multiple accounts on Public Mobile. Currently 8 active. I dread going onto Public Mobile's website. Every. Single. Time. At least one page takes minutes to load. The log in page might take a few minutes to load. If the log in page loads righ...
Re: Activating my Sim From Promo
Can you help me. My data ran out and I put a $100 200mb data add on on my account but it’s not working.
Number transfer hasn't gone through
I put through a number change two days ago and it still hasn't gone through. I'm connected to the public mobile network but can't send or receive calls/texts. I was switching from a koodo # and got an email from them about number switch so not sure w...
Resolved! How much EXTRA
How much extra money I have to pay if I use more data then my limit
Cannot save contacts to SIM card
Hi, I have a bit older phone, Nokia 500, working well with Virgin, Fido and now Public Mobile. No issues with the service at all. The problem I have is the following: - When I try to copy or just create the contact to be saved on SIM card, I am getti...
US Data Roaming ... LTE or 3G?
Was looking at the data add-ons for US roaming. I do not need voice or messaging just data. Does anyone know if these are LTE or 3g?
Resolved! need moderator
I have lost Phone service and Data plan is not working
Resolved! Account Issues
Hello!So here's the issue.. My wife had a public mobile a long time ago that went inactive. I tried to reactivate that same account about a month or so ago but found it to be blocked/disabled. This week I bought her a new sim card and attempted to cr...
MODS - Please respond.
Is there something wrong on the MOD end? Been in communications with them, with good response time from them, but they’ve stopped responding all of sudden. Can someone please respond - it has been over 72 hours?This is truly frustrating.
PUK code
Hello, I am in need of a puk code please.
Resolved! Expired account: e-mail address recycling.
Hey, PM Community.I've let one PM account expire for good (after sitting for 90 days in the suspended state). Will I be able to reuse the e-mail address for the expired account again, to create a brand new account?Quick search across these forums did...
Resolved! Phone not getting incoming calls, everything else works
I switched to public yesterday but havent been able to receive calls since, i set up my voice mail and everything
New SIM card & changing plan without waiting 1 month
Hello,yesterday I received a free SIM card at Montreal airport loaded with a promotional $15 CAD deal, with 250 MB data and 100 minutes plus unlimited international texts for free. They guy said I would be able to register the SIM and upgrade my plan...
Iphone 6s data not working
I have an iphone 6s and data has stopped working. I have tried resetting my APNI have tried resetting network settingsI have tried resetting my phoneI have tried reporting my phone is lost/recovered I have LTE signal but to no avail. It just prompts ...
Resolved! outgoing and incoming call is not working, text message is working.
Outgoing problem: when I call Toronto local phone number, it said “you don't have active long distance add-on and this call is not covered by your plan".Incoming problem: when somebody called me, it didn't show any incoming call record.I can send tex...
Resolved! Data, Messaging and calling
Hello, I just got a public mobile plan and I was wondering whether sending pictures and videos in text messages counts as data used as part of your total allowed monthly data or it counts as unlimited texting under my plan which has it. Also was won...
