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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25214 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36645 Views
  • 185 replies
  • 27 Bravos

I think there are something wrong

I choosed the plan dont have talk ,but I add a 400min intl long distance talk,so why I cant call everybody?

wiey by Good Citizen / Bon Citoyen
  • 2124 Views
  • 13 replies
  • 0 Bravos

Resolved! My plan did not change or renew

About a week ago I set my account to change to one of the new rate plans and to take effect on my renewal date (which was yesterday).  My plan expired today and it did not renew at the new rate.  I can't make or receive calls now and I don't know wha...

bveenvliet by Good Citizen / Bon Citoyen
  • 1352 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan did not change

On or about Aug. 31st, I changed (or thought I did) my plan.  I noticed a few days later (after my payment went through) that the plan I was sitll on was grandfathered 90 day 4GB plan. I had changed to 90 day 6BG plan before payment, which included u...

RandomWire by Good Citizen / Bon Citoyen
  • 878 Views
  • 2 replies
  • 0 Bravos

Re: Can't activate account due to error on verifying credit card

I'm having the same issue. Registered one card with my credit card just fine, now it's been rejecting it for my wife's activation (been trying over the last 24 hours). Checked with my bank, no problem on my end. VERY frustrating as I'm trying to use ...

Stoprocks by Great Neighbour / Super Voisin
  • 1359 Views
  • 7 replies
  • 0 Bravos

Resolved! Change of plan

I was wondering if it's possible to change my plan 1 week into my 90 day plan? Would any of the administrators be able to do this?

alexpopescu by Good Citizen / Bon Citoyen
  • 1373 Views
  • 8 replies
  • 0 Bravos

Xperia Z3 not working with SIM

Hello everyone, Have an interesting case here.My Sony Xperia Z3, that I have purchased recently, doesn't work with PublicMobile SIM card.Could it be that IMEI number check on PublicMobile website shows it as "Your device has been reported as lost or ...

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knyaz by Good Citizen / Bon Citoyen
  • 4008 Views
  • 31 replies
  • 0 Bravos

LG G4 - No Data after Reset

Hi, I'm brand new to Public Mobile and I just set up my account about an hour ago. I can recieve calls and texts but I cannot get data to work. I've tried setting up my APN settings and I've tried a factory reset twice, without restoring any data, an...

Refer a friend list and reward

Hey I referred a friend today but his number doesnt show up on my account. I actually referred 3 people so far but it shows only two numbers and just $3 under referral rewards. Is anyone having similar problem? If so has it been rectified?

chakri264 by Model Citizen / Citoyen Modèle
  • 768 Views
  • 2 replies
  • 0 Bravos

Data cut off?

Hello, I am currently not paying for a data plan however i have noticed in my self serve that i have a bonus booster of 500MB.I will activate my phone to use data, and use that 500MB bonus -- however i am wondering, will the data cut off after the 50...

rz514 by Good Citizen / Bon Citoyen
  • 1197 Views
  • 5 replies
  • 1 Bravos

Live agents

Hello everyone. Wouldn't it be great to have a live person to talk to when having concerns. I wish they would have an online chat where a person actually helps with questions. I would prefer to have a live person with a toll free number. I miss that ...

marjetasinko by Good Citizen / Bon Citoyen
  • 1289 Views
  • 5 replies
  • 0 Bravos

My plan was not updated

Hi, I was previously on the $90 90 day, Unlimited province wide calling, Canada Text, 1GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my car...

lan by Great Neighbour / Super Voisin
  • 1063 Views
  • 3 replies
  • 0 Bravos

account

i'm unable to access my old account nor am i am to creat a new one, i have a sim (though it seems iffy, but regadless i'd like to get into or creat an account to activate and see if the sim works. i tried msg your service andYour support request (#47...

Zepalz by Good Citizen / Bon Citoyen
  • 1406 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't receive calls and can't send picture texts

Hey there, I just switched over to Public Mobile yesterday from Mobilicity. Data, outgoing calls, and sending and receiving texts works. But I can't receive calls or send picture texts. I'm using an ASUS Zenfone 2. Any help would be greatly appreciat...

OKJoy by Great Citizen / Super Citoyen
  • 1630 Views
  • 6 replies
  • 0 Bravos

on line payment

I tried to replace my expired credit card with new one and the system wouldnt allow me I get  "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card ...

nebo123 by Good Citizen / Bon Citoyen
  • 1223 Views
  • 6 replies
  • 0 Bravos

Cannot recieve calls from FIDO users

I signed up with Public Mobile last Friday and ported my number over from Mobilicity.I received a text mesage from you saying my port was successful.My Mobilicity account is closed.I can not receive any calls from people on Fido netwrok (I suspect it...

slaha by Good Citizen / Bon Citoyen
  • 3976 Views
  • 45 replies
  • 0 Bravos

Only able to recieve local calls as long distance.

  I've been getting a large number of complaints from people about this issue. I can call local numbers, send and recieve SMS and recieve local calls if the caller pays long distance charges regardless on a number of different carries. I'm not sure w...

Danger by Good Citizen / Bon Citoyen
  • 1252 Views
  • 6 replies
  • 0 Bravos

Resolved! LTE Band Support - willmyphonework.net report

Trying to wrap my head around the report from willmyphonework.net for a Xiaomi Mi5.  Any ideas about the LTE band?  From what I understand Public doesn't support band 7 2600, but why does the site return it as a possible working band? These is the ba...

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Jsauter by Great Citizen / Super Citoyen
  • 10997 Views
  • 21 replies
  • 1 Bravos

Cannot receive incoming calls from Rogers users

I recently signed up with Public Mobile and ported my number over from Mobilicity. I received a text mesage from you saying my porting was successful.My Mobilicity account is closed. I can receive incoming calls from land lines, Bell and Telus mobile...

Selfy by Good Citizen / Bon Citoyen
  • 4224 Views
  • 19 replies
  • 0 Bravos

Switched plan to 90 day - $135

Hi, I switched my plan to a 90 day, $135 (unltd Canada wide calling, 6 gb, and global text), but for some reason I get the following message in my account:"Future Dated Plan Changes Your base Plan will switch to 90-day pass ( $75 ) on Dec 16, 2016"Do...

alexpopescu by Good Citizen / Bon Citoyen
  • 1349 Views
  • 7 replies
  • 0 Bravos

Resolved! Public mobile iPhone app

Hi, I was wondering if there is an app for Public Mobile on apple's App Store?Can the Telus app be used instead, if there is no PM?Thanks in advance.

alexpopescu by Good Citizen / Bon Citoyen
  • 4656 Views
  • 4 replies
  • 0 Bravos

2GB DATA

I thought I paid for 2GB data but I only got 1GB Data.I just realized it today.

Community >> Similarities to Halt and Catch Fire?

Whenever I see Public Mobile Community I can't help but think about Mutiny's "Community" from Halt and Catch Fire!  Which reminds me, episode 6 is on tonight!  Makes me want to connect through dial-up... haha, uhhh, maybe not! Anyone else as big of a...

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daredogg by Mayor / Maire
  • 915 Views
  • 3 replies
  • 3 Bravos

Resolved! Super Fast Number Porting

I was pleasantly surprised how quickly my number was ported over to PM! In the time it took to complete my registration and verify my email address, my phone number was already ported. I know this because my phone rang within minutes of registering. ...

daredogg by Mayor / Maire
  • 2699 Views
  • 9 replies
  • 7 Bravos

Plan Change not updated

Hi,I was on 30 day plan and has scheduled update to 90 day plan before the end of first 30 day period. 111 dollars has charged to my credit card but plan was not updated. Now I have 69 dollars balance in my account. Could you please help me on this? ...

oscarjia by Great Neighbour / Super Voisin
  • 1044 Views
  • 3 replies
  • 0 Bravos

Resolved! PLAN WAS NOT UPDATED

Hi, I was previously on the $120 90 day, Unlimited province wide calling, Canada Text, 4GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my ca...

oshax by Great Citizen / Super Citoyen
  • 2796 Views
  • 28 replies
  • 0 Bravos

Resolved! Adding a second SIM card to my original account

I couldn't find a link to order a new SIM card for a second phone under my original account. Is it possible to manage more than one SIM card under my original account or do i need a new account for every SIM card?  Thanks! --jsfx3

jsfx3 by Great Citizen / Super Citoyen
  • 2164 Views
  • 7 replies
  • 0 Bravos
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