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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! porting mobile

Hi new to pm having problems completing the number port was sent a test says I need to fill out online form for sim&activaction in contact us can find this form any suggustions would be great

Resolved! iOS / Android App

I searched a bit but could not find any mobile app for PM. Given that PM is a 'self-service' model it would be great if the company can launch an app for the iOS/Android platform. Any timeframe for the launch of the app ?

How much data do you use and why?

Just curious what people use their phones for and how much. I'm personally a data-light user. I average about 250MB per month and that is almost entirely webpages, whatsapp and reddit. I never watch videos and don't play any games. I find that I usua...

Resolved! Calling add-on not working

I purchased a 200 minute add-on last week and even though the usage page says it's active, I can't make or receive calls at all. The plan I chose was text and data, and I bought the minutes separately.Incoming calls go directly to my voicemail and ou...

Refer-a-Friend not working!

Hi, my name is Shahzad and I got Public Mobile about 6 months ago. When I first activated my account I had to pick a number they provided me before I can switch back to my pre-existing number. My brother decided to switch to PM and when he tried to r...

Resolved! What counts as premium text?

New user here. I know that international text doesn't include premium text. Does premium text include all short code numbers? In Vancouver, Translink has a free text service that tells you when your bus arrives when you text 33333, does this count? T...

Help! No one can fix Alcatel Idol x Plus screen!

The screen on my Alcatel One Touch Idol x Plus has a small crack and cannot be used. I know warranty does not cover this. It seems it's such an unpopular phone, no one can replace the glass, at least not any places I've emailed. Since I cannot use it...

Voicemail greeting settings for standard automated greetings

Well. I finally was able to change my voicemail greeting to automated standard greeting of 'you have reached mailbox no. xxxx... ' in automated voice. Took me a while but here's the fix:- Dial voicemail from the phone (iphone in my case).- press 4 -p...

settings for iphone 6, voicemail after porting

Hi, I just ported to PM from Wind. The setup was pretty simple and straighforward. I have following queries about settings: 1. I am currently using an Iphone 6. My LTE data network is also active. However when I try to update my APN setting I do not...

Resolved! Public mobile renewal plan issue urgent help

My phone renewed plan 82$ plan todayAnd I can't place calls or receive callsSays "the call cannot be completed at this time you don't have active long distance add on" I'm calling local number and I do have long distance plan Canada US and I also pur...

Phone service barely works after port

I'm having issues after porting my number from zoomer.-I can't receive incoming calls-I can't text or receive texts from certain people-I can't access voicemail. Dialing 1 and calling gives a popup that says 'USSD code running' then disappearsI've se...

Voicemail without a talk plan (data only)

Hi, I've received a voicemail which I need to gain access to. My voicemail has not yet been initiated but when I try to:via another phone, I'm advised I need to initiate using my cell phone,via the cell phone, I'm advised I don't have a talk planIs ...

Considering the switch but a few question

hi there I am considering the switch as I like the looks of your $40 per month plan. I have a few questions though 1). Do you guarantee coverage? I rely on my phone for work as I am on a casual call in basis. Therefore it is of extreme importance I ...

Resolved! Port from Rogers homephone

I've ported my Rogers homephone to my new Public Mobile line. It's been ~2days and I am unable to receive incoming calls. As they are still going to my homephone rather than my Public Mobile line. Data, outgoing calls/text work just fine. It's stric...

CANT SEND TEXT MESSAGES

Hello. I am 1 very p'd off individual atm. Am about ready to get rid of public mobile altogether.I have a blackberry Q5. I can make calls I can receive calls. I have data. I can receive text messages but CANNOT send them. Downright fed up now and yo...

Resolved! where is the "SIM & Activation online form"

I got a message from public mobile about porting my number, the message is like: Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM...

Name

When I make a call people see wrong name (not my name)how do I correct this

Auto pay

I see that i am on auto pay but every month i have to pay manualy

Porting from PC Mobile

Wondering about porting from PC mobile, in the meantime I've paid for public mobile service but can't use it cause I need my number. How long does porting take? I don't want to be on the hook for another billing cycle with the other provider!

Resolved! Voice mail not working, texts and phone calls not coming in from other providers either

I ported over my phone # yesterday from Bell, got the 3 mos plan with Canada wide talk, international text and some data. I changed out the SIM card and was able to get my texts from telus users but not from Rogers users. When people phone me, it w...

Can not log in My Account anymore after Porting in a number

After successfully porting in another number to PM, I notice I can not log in my account from PM website anymore. It shows the following error when I try to log in: Oh no!It looks like something went wrong, but don’t panic. Log out and then log back ...

Two days after port and still can't receive calls

I signed up with PM on Tuesday, but I still can't receive incoming calls. It goes straight to my voicemail. I can make outgoing calls and data works. I ported my cell number from Cityfone. Is it supposed to take this long when porting a cell number...

Resolved! PM & Iphone

Hello People, Already ordered the PM Sim card and now waiting for it to arrive so that I can become a member of PM I just wanted to check if anyone else on an Iphone (Iphone 6) can confirm if the PM works flawlessly on an Iphone. I extensively use I...

Resolved! Payment vs Plan Change

I tried to change my plan and it asked me to top up to 111.00 for three months. I did this and it automatically renewed my old plan and took it out of the 111.00.It doesn't let you change it to the new plan now without adding more money when I alread...

Is FIDO account automatically cancelled after porting to PM?

I just activated my PM SIM and ported my number from FIDO. Is the FIDO account automatically cancelled or do I need to call FIDO? Thanks for your help.

Re: Do you need to pay for entire new plan to change...?

I just signed up the new plan with international texting...i tried to text my friend in HongKong and so far she said she havent receives any text message...please advises!

Telus to Public Mobile questions (porting)

I switched to PM easily the other day with no difficulties what so ever. I used an unlocked phone. My coworker is now considering it herself for her and her husbands smartphone service. She asked me a couple of questions and I am turning to the PM Co...

Autopay reward?

Hi I just signed up with Public mobile and I understand that autopay automatically gives a customer $2/month to be used in the next renewal period. When does that reward amount show up in the self serve my account? I thought it would show up right a...

Resolved! Out of province add on

Hi, If I have province wide plan and I travel out of province. I understand I can buy an addon. - What is the cost of this addon ?- any link where I can see the cost of all addons ?- if i buy this addon i can receive calls and make calls to other pro...

everything works but texting

Just activated a new sim card and ported the number successfully. Phone call and internet all works fine but not receiving and sending text. is this possible and how to fix it plesae?

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