[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
why am i paying for a sim card
why am i paying for a sim card when other providers are doing it for free. I would like a credit back on my account ($10.50)
Re: Cannot receive incoming calls from Rogers users
Hello Moderator - I joined PM several months ago and my situation is similar to @Selfy described above. I can text others on Rogers, Fido, Bell, Telus - I can call out sometimes - I have data access - but I cannot receive calls from them. It's REALLY...
How to restart payment reminder texts from Public Mobile
I was receiving what were to me irrelevant texts from Public Mobile, so I replied to one asking to 'stop messages'. Since then I have not received any messages, not even the reminder that my plan payment is due. Is there somewhere I can set my prefe...
My account
I got suspended saying insufficient funds, I know my account has money in it, it is a automatic withdrawal, so what’s going on?
how do i regain my old phone number
So i got a temporary phone number,now how do iget old one back
Resolved! Generic error message when I click on Plan details, or the Plan and add-ons tab
Enrolled my son in the $15 plan a couple months ago. Haven't used the phone yet, since it's a b-day present. Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we'r...
Text messaging
I recently purchased the text plan for my daughter. No data. I cannot figure out how to send a text message from an iPhone to another iPhone without it wanting to send as an iMessage. I was her to be able to send and receive texts and myself to be ab...
Why referral code state invalid
I got a friend that I refer her to PM to use my referral code when she bought the sim card and when she try to login to activate her card and it's telling her sim card is invalid, any suggestions?
US roaming issues
Hi, I had gotten a add-on for US roaming and it did not work I was wondering what had happened and I’d like a refund for it all! I kept trying to see what had happened but it charged me more then once and did not work
Scam callers
I am getting calls every few minutes every day from someone speaking in Mandarin Chinese. It is an automated call, and it takes quite a long time, and then leaves a long message in mandarin. I am very frustrated by these frequent calls which I beli...
Data doesn't work; Cannot access data details on Data & Add-On Usage page
Something is wrong with my data plan as I have the little x on the bars on my phone. I logged in to publicmobile.ca to view my data plan details(Data & Add-On Usage) and I don't even see the table indicating how much data I have (see attached screen...
suspended service even after posting the payment
i paid for a voucher two days ago and posted it to the account and got a message that payment is received the email is [email protected] please call me back as soon as possible and restore my serv...
Local Phone Number
Im trying to activate a new sim card. When i get to the choose a new phone number option, it dosent list Goose Bay, NL as an option. The closest community listed is Labrador City, NL. But I want a local cell number like 708-899-**** or 709-897-****, ...
Credit card issue
Hi - I have a new credit card that I was trying to use to pay public mobile with. I thought it was activated (I used it on an ATM but apparently also had to call a number up) but it was not. I have since activated it and successfully used it on amazo...
Resolved! Incorrect data usage report?
I recieved 2 data usage warnings today within minutes of each other. The first one said I have used 75% of my data which suddenly flew up to the second one saying I had used 95% of my data. I am only 9 days into my billing cycle and I rarely use data...
Re: Suspended but I paid?!
my phone number is 6xxyyyzzzz i pad money but my phone is not working please fixed thanks Edited by stonechucker to remove personal information. Please DO NOT post personal info in a publicly accessible forum - ever!!
Resolved! Data in US
Hello, Is the add on plan US Roaming - Talk Text 250 Data (10-day) - 250 per day or for the entire 10 days? Is there a way to purchase more data? Thank you.
auto pay not working, saying account is suspended
hi there, my name is Jasmine Prowse and I have been a customer with you guys now for about two months now and I have run into some trouble. I have autopay set up and there are enough funds in my account for my plan but it will not let me pay it. I ha...
Can't access account.
Hello everyone, I've had PM for a few months now, but never did get around to porting my number over. I keep getting an error while i try to access my account. I'll sign in, and ill be able to see my snapshot, and all of that, then when i go and clic...
porting
when do you port a number ..after you buy a sim card?
Moving to another city. Will my plan still cover calls and data?
HelloI will be moving to Whitby from Milton soon. My plan states it includes unlimited provincial calls. While I was there last week I tried to call my husband and parents but got a message saying there may be long distance charges. My husband was in...
Limited Data?
Since last night, I've been getting little to no connection using my data. I can see that it is 4G+, and before yesterday, it worked fine. I was in the same location the entire time. Does this have something to do with my plan, or is this a network i...
Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
I cant login, my account is dissabled?Got the below message, help to resolve the issue. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Resolved! Auto pay tax
Is provincial tax added automatically with auto pay or it has to be added manually?
DATA ADD ON NOT WORKING
Can someone help me! I purchased 3 MB of extra data and it's still not activated?!Is this not available in Canada ? Or what's the deal? Can a moderator PM me and tell me what I'm doing wrong. I've done the lost/stolen phone trick, restarted my phon...
Resolved! promotions
Hello! I'm new to Public Mobile and just want to know how do I find out about upcoming promotions on monthly plans?Thanks
Rewards not being received
Not sure how i can get my rewards i set up my account then i set up an account for my son and my friend set up an account using my number but i amd not receiving any discounts for their account. Also i have auto pay but i am paying the accoint in fu...
Resolved! incorrect talk usage count
a three incorrect talking count occurred on the usage record.
Made payment twice by mistake
I made payment twice for my phone no. Xxxxxxxxxx. Now my account has balance of 40$ . I want to get my money back.plz help me Phone number deleted by computergeek541
Resolved! U.S. Talk and Text Bundle
May sound like a silly question but, I need proof to show my mom I'm right. Does anyone know if the US Talk and Text Add-on will allow us to make BOTH locals calls in the US and calls to Canada? Or are we only allowed to call Canadian numbers when we...
