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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot send text For last three days.tried all the solution in this community . need human help plz

Cannot send text. Need a human help and not Somon

Resolved! Hello, there is a promotion for bonus 3G of data if transfering from Bell, Virgin and Lucky mobile.

Hello, there is a NEW promotion for bonus 3G of data if transfering from Bell, Virgin and Lucky mobile. Is this bonus 3G of data appiles to monthly? For example, If we pick $35 for 1.5G of data. Do we get 1.5G + 3G = 4.5G every month? Thanks for your...

Resolved! Plan Expired etc.

I am so confused with what is happening on my account. Help out a newbie?I msged mods but no reply yet so hoping I'd get some help here. #1 I am seeing the Please disregard this message if you have enough funds or are on Auto Pay which I have both BU...

i need to pay my bill

problems paying my bill

Resolved! Help changing plan

I want to change my plan but the second I did the steps i was told it took my balance before i even got to change my plan and now it wont let me because it wants the whole $50 balance which I originally had but it took off $25 for my original plan th...

Resolved! Unlimited Talk Canada-wide time frame

Hi, In the Unlimited Talk Canada-wide plan, is there a time frame for the unlimited usage? For example, some providers say their plan is unlimited but with constraints like this one: Unlimited evenings and weekends (5pm-7am). Thank youGen

Resolved! Porting from Koodo

Hi folks, Bought a new SIM card and activated the $15 plan yesterday. Tried to port my number from Koodo Prepaid - it shows as not eligible. This was discussed in the Community previously and resolved by getting the moderators involved. I messaged th...

Resolved! locked out of my account

hi, ive entered my password wrong too many times and now i cant get into my account and the reset password function is not working it just says i am locked out of my account

When will Public Mobile acknowledge the current provisioning issue and issue refunds for lost time?

$15 100mins out/unlimited in & 250MB plan. Any potential savings from the $2 autopay reward has been quickly devalued if this is the current state of Public Mobile.I understood no support = save a buck.But I didn't think they straight up take peoples...

Resolved! calling USA from Canada

Hello, I'm a relatively new user and I will need to call USA from Canada for the first time next week. Could someone please guide me in the right direction ? I'm on a $35 plan 1GB now. I just need to make a half an hour phone call and that's it for s...

Resolved! Took more money than should have from my bank

I pay 50.00 a month for my plan. This month i was a day late with money in my bank so my phone was off. i woke at like 2:30 in the morning that day and put the money in my account thinking my phone would be turned on immediately. It wasnt so i was i ...

Resolved! purchase 1GB of extra data for this month ?

Resolved! MMS

I am unable to send or receive MMS texts from my iPhone unless my data is turned on (or if I use iMessage to send to someone who also has an iPhone). Is there a way around this?

cannot send/rec texts or make/rec calls - $15 plan

I switched to $15 plan a couple days ago. It was all good till yesterday. I noticed that I cannot use any text or voice service at all. Just checked again today, the phone service is still not restored. Wondering when will the service be back? @Moder...

Hypothesis on why new subscribers to $15 plan have no service.

As many other customers in the community, I recently (April 30th) subscribed to PM and their $15 dollar plan. Starting on May 2nd, I have had no service whatsoever. What is strange though, is the fact that my wife has the exact same plan, but is no...

PM plans

My husband signed up with PM a couple weeks ago and got a sweet plan of $25/30 days, unlimited long distance, 1.5 GB of data, and unlimited international texting. I went to sign up today and the plan is gone! Is there any chance it will come back? Do...

plan

Hi 2 days ago I bought a sim card from Public mobile. My plan has 100 minutes outgoing call. unlimited incoming call and text message but now I cannot call anybody. Can you help me? Behnaz

talk is not included

I am new to Public Mobile and often get messages that talk is not included.I have unlimited Canada wide talk. It seems to be when I try to call a number that is in my contacts. Please advise me asap how to correct this.Thank you,Murielle

Resolved! Service

Bonjour,j'ai payé pour un forfait récemment ,*611 me dit que mon forfait n'inclus pas les appels,bref je ne peux faire d'appels,ni en recevoir,qu'elle est la solution?merci.

No moderator?

Over 48 hours and no response from a moderator?

Fix for data not working on new activation due to APN not configured?

Hi everyone! I'm new to PM and having difficulties accessing data on my new plan since making the switch on May 1st. Call and text seem to be working fine, as does wifi when it's available. However, I have no data, despite my plan including 1GB + 500...

Resolved! Why do I get the message I don't have an add-on? (when I really do) Why can't I place or take calls?

Phone is paid (a year ahead) can't make calls can't take calls (busy signal)lost/suspend method dosen't helpreboots do nothingMessage plays I have no add on / long distance but its a local call.

Resolved! $15 plan but my account doesn't show unlimited incoming

Hello .I ported my father's in law phone number over when I came across https://mobilesyrup.com/2019/05/02/public-mobile-unlimited-incoming-calls-15-pre-paid-plan/ Process went smoothly.but my account plan details do not mention unlimited incoming ca...

New 3GB Promo for Bell, Virgin and Lucky Mobile - meanwhile no service for existing customers

I cant believe PM has decided to slash its most popular deals for current customers while offering this new bonus on Port Ins. My spouse is with Virgin and would never leave considering the cheap 3GB LTE plan they have with excellent customer service...

Resolved! $15 100mins Plan inactive shortly after activation

I activated $15 100min plan. Used it for half of the day. Spent about 18mins of talk time . By the evening, the plan is no longer active. I cannot make or recieve calls. my plan due date is may 30th. is this normal?

Resolved! Porting question

I have a corporate plan with Bell. I pay for my mother's plan but want to switch her to public mobile to save money. Am I able to set up and Public Mobile account in her name along with her credit card and port over her number even though it's attach...

Resolved! BONUS 500 MB with AutoPay on 30$ plan: 500mb 3g + UNLIMITED Can Talk + UNLIMITED International Text

Hello.New user here. I signed up specifically for the featured 30$ / 30 days plan, advertised as such: 500 MB Data at 3G speed + BONUS 500 MB with AutoPay UNLIMITED Talk Canada-wide UNLIMITED International Text and Picture MessagingVOICEMAIL & Call D...

Resolved! Phone problems

I have a plan that is unlimited everything minus data, and i cannot call anywhere (even if it’s local to me) without it saying “you do not have the long distance add-on to complete this call.” Now the numbers/people i am trying to call are not long d...

Resolved! problems with plan

I accidentally added a U.S. roaming 1 gb add on. i dont go to the U.S.A so this is wasting my money. i cant delete the add on. Can anyone help me get ahold of someone to speak to through public mobile to correct this add on, delete it? i dont like th...

Transfer number from Koodo prepaid

I contacted @CS_Agent on Tuesday to transfer my number from Koodo prepaid, and they still haven't replied. My plan is expiring and I need it switched by tomorrow. How do I contact an administrator to switch my nunber?

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