Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent my autopay didn't go through and when I was trying to update my billing info I got locked out of my account. I've sent a msg to moderator_team but I need a faster response then what I'm getting there because I need to make some important ca...
PM is not on the list of Canadian service providers for the latest iphones? Strange.
We had a good opportunity to include family friends and fellowmates in this program and got benefited. Its closing tonight. Shouldn't we hurry it up for any last moment incoming friends? Probably new promo migration offers to be kept in mind too
I have 3 phones on your service, all on auto pay. 2 of them have been suspended and say I am required to make a payment. when I log in, it says my balance "owing" is $0.00 and it wont process a manual payment? These 2 phones are for my daughters away...
Hi there myself and husband have transferred to public and are very satisfied but unfortunately my husband's phone still isn't fully. He can call me but when I go to call him it automatically goes to his voice mail with virgin. When I've called virg...
So I’m trying to renew my service, except I only need the $25 talk and text plan this month instead of the $50, but it won’t let me do it online... I have been trying since 4pm yesterday to get ahold of a MOD, with no luck! I NEED my phone! I have ki...
When I try to call my sister, it says talk is not included in your plan but I have the $30 a month unlimited talk and text plus some data. I was also overcharged for the first month of trying out Pulic Mobile. I signed up for the $10 a month plan...
Hi. I'm not sure if I have an issue or not yet. I paid my account on the day it was due and got the message that my account has been suspended. However, I still have service (or maybe regained it after payment was made, I'm not sure. I checked after ...
Hey there, on sept 10 around 8pm i set up a new account with you.i like the great plans and new company.3rd screen requested payment i inputted a 100$ voucher.the payment failed to add to my account.my name is macho man from winnipeg.id like to stay ...
My husband is in the hospital and I need my phone to contact the nurses and find out how he is doing and this morning at 9am I decided to transfer my number from chatr chat mobile to public mobile and was told it will take 2 hours now it's been over ...
I see screen shots of other people with other plans who show $0 for loyalty and $0 for referral but mine is completely missing from "my rewards". Is this just some mistake or is $10 plan not eligible ?
Ported in the morning around 0900am. Can make calls but cannot receive it. Sent Private Message also 3 hours ago. no reply.
I signed up and pre-paid for the service last weekend. Is there any way that I can get my money back? If not, how can I de-activate my account? This is the worst customer service I've ever experienced from any carrier. I signed up on Saturday to port...
Hi,I recently ported to Koodo and cannot login to my account.I want to access my account so I can see the balance that was left over prior to porting out to Koodo. Is there any other ways to obtain this information?TIA
Hello,I just transferred over from Chatr. In the number transfer process, I gave my 4 digit PIN code as one of the three transfer options. I didn't know what my account number or ESN was so I chose PIN. I received a text message from Public Mobile th...
@CS_Agent I just registered my phone and put in my SIM card. I set up a PIN for my new SIM card, but when I rebooted my phone it would not accept the new PIN I created. I'm stuck and I don't know what to do next.My phone is not working.
Today I accidentally change my number, I have message Moderator team since that happened until now still no response! I need help URGENT IMMEDIATELY because this is before 24H left. Tried searching the contact support to call, but PM don't have any. ...
I plan on taking a trip from Canada to the USA in October, my plan is going to reset while I am visiting for 5 days. My question is this, if I get the USA roaming with data addone for 10days, will the add-on be gone when my plan resets at the end of ...
My plan ran out the other day and i went and got a pay voucher to put on my account to get a new plan. However the pin number is not working and im told my phone is suspended....is that why the pins not working? I have private messaged the moderator ...
I currently pay for a plan that Auto renews after 3 months. April 2018 one bill was paied, July 6th 2018 the next one was paied and now it says October 3rd 2018 the next one will be paied. Is there any reason why it seems to float around days instead...
Hello, I choosed the 20 dollar plan (talk only) but I saw on my mobile 7.2Mb used already. Is it just a mistake ? The mobile data is blocked by default on 20 dollar plan (talk only unlimited) right ? No surprises fee ? The funny thing is that sms is ...
I ordered a sim card 2 weeks ago. according to public mobile it looks like it still hasn't shipped yet. There doesn't seem to be any customer service, and it looks like I can't get a refund? what can I do?
1. I need to add 1 or 2 gb data, my monthly renewal dt is sep 15. So if i opt for an add on would that data unconsumed part will be carried on to the next month. 2. How to opt for the add on. 3. If the above is not possible then since i am on pre ...
I recently changed my public mobile talk/text plan to the $40 - 4.5GB plan.I have the iphone SE. The talk/text still works but the data does not work at all. I tried all the APN setting suggestions on the community board, but that doesn't seem to w...
We just signed up for PM, and are very excited about it. We only needed a simple plan so we purchased the $10 plan for the 50/50 of calls and texts. We purchased the plan on the premise that incoming text messages were free. After activing the SIM I ...
Hi there, I am requesting cancellation of my Public Mobile and my authorize payment account.My account number is 1000000******8 and the phone number is 9********1. Sorry I lost my SIM card and I can not use my phone.thank you Edited by ShawnC13 to re...
I put my new SIM card in my phone it’s not working the phone is unlocked
I tried porting my number and now I cannot receive calls. I can only make calls and send/receive text..... When someone calls me it going right to voicemail.Its been a full day so waiting for the port to go thorugh isnt working.
from what I can see, I have only used 20mg of data and I purchased 5GB. why can I not use the rest of the data?
Hi, I need a PUC Code and sent already two PMs to the Moderator Team. Unfortunately no one responds. Does anyone know another way of getting the PUC code????Thank you
