Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help my email address is xxxxxx@xxxxx.com

not sure what is going on, I got a new line but it;s telling me to write to you guys. I never had this problem before. Please me email address is xxxxxxxxxxxxxphone I was tryying to get was xxxxxxxxxxx

Calls not coming in?

People are telling me that they cannot call me? What is going on PM? some people tell me they fall directly on voicemail?

Having issues when trying to transfer my number

I need an admin becuase I seem to be having random errors when trying to transfer my Rogers number onto PM.

Resolved! Niagara Falls Ontario Canada-Reception Issues

Hi,I have a friend on Public Mobile who went to Fallsview Casino the other day in Niagara Falls Ontario Canada (in province calling) and her phone showed that she was roaming and it didn't work. She got this text.Public Mobile here. Welcome to USA! Y...

Public mobile locked me out cause of autopay glitch

can't receive or make any out going calls. Had to borrow my friends phone originally thinking it was my credit card. Confirmed twice it has nothing to do with my cc. Tried figuring it out myself on public mobile site, every time it saids my credit ca...

"Do not port" option?

I'm wondering if there is a way to mark your number as "do not port" with Public Mobile? There are several security concerns around porting your number to another carrier – it's not very hard for an attacker to impersonate you sufficiently enough to ...

Resolved! incomplete account activiate

I set up account yesterday but not completed because I put a wrong old provider info. I already paid for 90 days plan and my account no. is xxxxxxxxxxxxx, please help me to active my SIM

Account suspended

Funds were avail in my account and still are...so tried my Visa funds avail as well got message denied by credit card issuer....except it wasn't and funds were taken anyway and for 3$ more then normal account is 75$+ tax after auto pay credit...when ...

One Week Since Activation

Hi Public Mobile community. It's been one week since activation and it seems like I still cannot receive calls. I can make calls and use data but just can't seem to receive calls. Goes straight to my old providers voicemail. Kindly advise on how to r...

Resolved! Can't add U.S. roaming add-on because my account is suspended

I sent the following private message to @CS_Agent, but if anyone can shed any light on this situation, I'd appreciate it. My Plan Expiry date is July 24th. I am still able to receive texts and calls despite my account being suposedly suspended. I'm p...

Account Suspended?

Hi all, I have auto-pay setup, have already gone through a few cycles of the 3 month pre-paid, haven't changed anything on my account. It's one day past my billing cycle and my account is suspended for some reason. I added the amount due to my accoun...

Autopay did not work on plan expiry date, payment made manually - Account Suspended - please help!

Good day, Our plan expiry date was July 24, 2017 and we were setup for autopay when we signed up as required by our plan:This plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial TalkJuly 24th (yesterday)...

Resolved! Self Serve site is down for maintenance?

My partner is annoyed because she wanted to buy a U.S. roaming plan today. When will the site be back up?

Resolved! My Rewards are not credited towards my bill properly

Hello,I've been with PM since October, and my bill payments have been varying and being wonky. I've set up autopay which gets me $6 off my 90 day plan which is suppose to cost $120. My first bill when I joined in October was exactly $120. I've read p...

When will your date stop working? (reached 95% and won't work for the last 3 days)

Hi everyone,I have a 12gb per 90day plan Province wide plan on that special they had a while ago.I received a text that i was at 95% usage a couple days ago. My plan renews in August 3rd so I made sure to limit my data usage. A day goes by and my dat...

Re: Account suspended

I have to pay today to renew my connection as it was my last day of service.Hut i changed to a plan and i clicked on the option to change on the renewal of next billNow i was trying to pay but i could not get any information on my account it is showi...

help porting number

hey so i tryed to port my number, but not sure if it 100% worked i can phone people but no one can phone me. any help would be great @CS_Agent

Need help locked out of account and need too replace a cc on my fine

If anyone can help me get back in I would be great right now so tired of this feel so bad and stupid right now

Can't sign into self serve

Hi there, I recieved and activated my sim card on last Friday but I'm having issues signing into self serve. When I try to sign in I get this error "Sorry, your login attempt failed. Please try again". When I try to recover password I get this error ...

reset password

Hi @CS_Agent My account needs to be topped up, unfortunately it didn't renew automatically. Now i can't login (account locked) and the reset functionality never triggered the email to my inbox. Can you please reset my password so that i can login...

Just noticed ranked up

I am town hero now.It's always good to see appreciation.Will continue to contribute all my help and support to community forum.

Resolved! Was Signed up for incorrect plan! :/

@CS_Agent Hello, I just signed up for public mobile choosing the plan: (6gb/3 months (3g), provincial calling, texting,) which was promo'd for $126 /3month. After going through the payment confirmation - my account reads that I have paid $132 ($126...

In regards to previous thread and just saying thanks

As mentioned in my previous thread, I was concerned about a certain E-Mail I got from PublicMobile. As it turned out, the E-Mail was NOT a scam or anything malicious. Of course, it is always best to verify for your own good. I just want to talk the ...

Feeling lucky

After seeing the recent price changes I am so ever thankful for switching during the FM promotion. I missed my chance last year because I hesitated about switching. So glad I did not miss it this time. Hopefully all of who were here before can be tha...

Resolved! How to tell data plan speed

I have been on PM since 2016 but wondering how I can tell what speed rate is my data plan detail. It only said 12 GB. It does not say if it is 3G or 4G LTE. Can anybody tell me how to find out ? Thanks.

Voice mail notification and text messages delayed

For several months now I have been getting late notifications regarding voice mail left by other people as well as text message delay. e.g. - voice mail notification could take over 12 hours. e.g. it took 24 hours from yesterday to come up. This ...

Resolved! Phone won't connect to network?

Hi. I have a Moto rokr w5 (flip phone). I put the imei number into the box and it said it should work. I then bought a SIM card and signed up for a 90 plan for 90$. I did this last night. I put the SIM card in but the phone is always just 'searching'...

Resolved! Error when updating credit card

I'm trying to replace my existing expired credit card with another card to pay for my account, but every card I try to add says that the card issuer blocked the transaction, I called the issuers and they said they didn't block and the payment. So it'...

Not receiving some text messages

Hi @CS_Agent, I've been having intermittent but fairly frequent issues receiving texts for several months. I'll often have a day where I cannot receive any texts from a certain person or a few people. Usually the next day it works fine, but this seem...

SIM card ctivation

I just activated a new SIM card, the money was taken from credit card, I received (8!) emails confirming me the activation and yet, it's not working.