Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi need help, just switched from Bell to PM. Everything is working except receiving calls. It goes straight to VM. It’s been more than 17 hours. Please need help ASAP. I need my phone for work
Good morning, I m a little confused on how AutoPay works. Does it only automatically apply payments from my 'balance', as opposed to charging my credit card? If so, I have to keep adding to my 'balance' every month? vs having the payment simply hit m...
How do I request a refund or credit to my account? US data and roaming did not work the entire week I was in Montana it worked previously on my trip to Arizona so I know how to purchase it and add it properly. I rebooted and continued to try and tro...
Incoming calls coming in, I think the problem is minutes are used up.If I want the service continue right away should I use top up my plan button to continue?Rather than change my plan on nex billing cycle? Thanks
iVE BEEN A AUTOPAY CUSTOMER FOR YEARS AND MY PHONE WAS SHUT OFF SAYING MY BILL WAS NOT PAID. iDIOTS !!!! SO RE-ENTERED MY AUTOPAY APPLICATION AND MY PHONE IS NO ORKING BUT MY WIFI IS NOT !!!!! iM PAYING FOR THIS AND WANT A NUMBER TO CALL CUSTOMER SER...
Hi, I am new to PM and was wondering how the rewards are paid out? If I signed up for the $25 and am doing the autopay for the $2 off. Will my bill every 30 days actually be $23 (+tax) or is it I will accumulate the $2 each month until I have $25 sav...
Hello,I just changed to the $25 plan which includes 500 MB data, but the Walmart sales rep couldn't get my data to work even after double-checking he entered the APN settings correctly. Data is set to "ON" on my phone.If data is "on" and APN is corre...
I’m currently trying to change my plan to 8gb but here’s the catch, when I go Into my dashboard under “change plan” it’s blank and i cannot see anything.
My plan 90 day plan is coming renewal is coming up next month. I am also planning to be out of the country in the next month. I want to disable autopay to delay the service until I am back and can reactivate my account. I understand that I have withi...
Hi, I have prepaid for 12 months service Public Mobile Seevice. Yesterday I attempted to change my phone number to a different Provence, unsuccessfully. Today I received an email from a friend stating that he called my Ontario-Toronto number and re...
Just over a week ago now my phone was stolen from a Tim Horton's while it was charging and I fell asleep (by accident). The culprit IS on surveillance footage at The Timmies location where it happened as confirmed from the store manager. Now while th...
I have a $35 plan which includes: why am I not able to make a long distance call within Canada?Special Offer! $35 for 1 GB + 500 MB AutoPay BonusDetails Plan Details:30-day plan1 GB of data at 3G speed4Bonus 500 MB with AutoPayUnlimited Canada-wide ...
I unfortunately was not able to put time on my phone in May & June 2019 but I did put $22.00 today July 7th/19 I picked the plan I typically get and still have $13.00 in my account but I can not get Public mobile to work at all. Your help with this m...
Hi! Just joined PM and I transferred my old number Saturday evening and received message from Pm Sunday evening telling me transfer was completed! It took 24 hrs but I still could call out, text, data all worked perfectly but could not receive calls ...
Total Newbie here and I would like to port my number, change my plan and auto pay in the next week or two. What is the proper order? When I change plans, do I lose whatever is remaining on the original plan?Or will the balance be pro-rated? If I use...
I recently activated my SIM card. I made the payment for my plan taxes included. The amount was withdrawn from my card but my balance shows $0 funds available.
Still not recieiving service. Changed plans July 4th and it is July 7th and still have no service. There are enough funds in the account, a plan is selected, but it still indicates that the account is suspended.
This is very helpful. However, I am not able to enter a password that is accepted for making these modifications. When I try to save a Custom Greeting on my iPhone 7+ I get the following message: 'The operation couldn't be completed. (com.apple,mobil...
Hello, we just received our SIM cards and just about to make the switch to public mobile. I know it is one email per account, our current plan is with Rogers in the family plan, we would like to keep the same numbers and would like to use the referra...
