[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Moving to another city. Will my plan still cover calls and data?
HelloI will be moving to Whitby from Milton soon. My plan states it includes unlimited provincial calls. While I was there last week I tried to call my husband and parents but got a message saying there may be long distance charges. My husband was in...
Limited Data?
Since last night, I've been getting little to no connection using my data. I can see that it is 4G+, and before yesterday, it worked fine. I was in the same location the entire time. Does this have something to do with my plan, or is this a network i...
Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
I cant login, my account is dissabled?Got the below message, help to resolve the issue. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Resolved! Auto pay tax
Is provincial tax added automatically with auto pay or it has to be added manually?
DATA ADD ON NOT WORKING
Can someone help me! I purchased 3 MB of extra data and it's still not activated?!Is this not available in Canada ? Or what's the deal? Can a moderator PM me and tell me what I'm doing wrong. I've done the lost/stolen phone trick, restarted my phon...
Resolved! promotions
Hello! I'm new to Public Mobile and just want to know how do I find out about upcoming promotions on monthly plans?Thanks
Rewards not being received
Not sure how i can get my rewards i set up my account then i set up an account for my son and my friend set up an account using my number but i amd not receiving any discounts for their account. Also i have auto pay but i am paying the accoint in fu...
Resolved! incorrect talk usage count
a three incorrect talking count occurred on the usage record.
Made payment twice by mistake
I made payment twice for my phone no. Xxxxxxxxxx. Now my account has balance of 40$ . I want to get my money back.plz help me Phone number deleted by computergeek541
Resolved! U.S. Talk and Text Bundle
May sound like a silly question but, I need proof to show my mom I'm right. Does anyone know if the US Talk and Text Add-on will allow us to make BOTH locals calls in the US and calls to Canada? Or are we only allowed to call Canadian numbers when we...
No service
On July 5th $50 for my account that I had on there for the auto-pay so I don't understand how I have no data this is ridiculous
Voucher
Trying to add voucher and won't let me.
Resolved! Porting Landline
Hi guys,I've set up a temporary phone number as I've heard that's the best thing to do before porting. I was wondering how long my landline # will stay active after I send in my porting information via public mobile self serve. I've read it may take ...
Resolved! Cannot Receive Incoming Calls or Texts
A mistake was made and I had to switch back to Public Mobile. In doing so the transfer of my number didn't work out, so I got a new number. But when I got home I went and changed the number myself t my old one, the trnasfer being successful. My old n...
Resolved! why i got text message to complete the sim and activation online form, when account is setup already
Went to authorized public dealer yesterday and they help me setup new/acitvate new account and port over my resident phone number from CIK telcomm. The account was succesfully setup and I rec'd confirmation email that succesfuly activation. Got text ...
Voucher
Trying to add voucher and it says I can't add it
Resolved! My text messages are not being sent. Please help!
Hello,My text messages are not sending. I am able to receive them fine. But, nothing I am sending is going through. My calls are working fine also.I tried to reboot, same issue. My account payments are also up to date.Please help me. Thank you to all...
Resolved! Suspended
Help! I have 3 cell accounts. I was short funds for my payment. Now I can’t (don’t know how to) reconnect my service. Post moved to Paymemts from Retail by stonechucker.
Resolved! Using US roaming data in Canada
Can a US roaming data add-on be used in Canada? If I am going to use the data within 10 days, it is cheaper to buy a gig of US roaming data ($20) as opposed to a gig of "Canadian" data ($30). I realize that the Canadian data carries over but if I u...
MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers
MMS failing. We have three different PM subscribers, SIMS, plans and accounts. 3G and LTE data plan subscriptions both fail, though 3G may be the dominate data scheme. Three different phones -- one apple, one android samsung, and one android OnePlus....
RE: Data ran out but usage history doesn't show that I used 12GB yet
Hi, My 12GB data plan apparently ran out in 2 months, but my usage history shows I used less than 3GB in the past 3 months so I don't know why I received a sms saying I don't have any more data. Also, my plan details don't show if my 12GB of data ...
Hung Port - A Week
I convinced my husband to join Public Mobile and he inserted his new SIM card into a new phone last Tues. When it hadn't switched over by Thurs, he contacted a moderator. They are apparently "looking into it" but his new phone STILL hasn't switched o...
Resolved! Call forwarding
Hi, Is call forwarding available for $10 and $15 pre-paid plan? Thanks.
Resolved! Add-ons
Last month, when I purchased this plan, it said I’d receive 5GB in add-ons every month, with a total of 6GB. However, this month, it didn’t show this data and only stated that I have 1GB. How come?
Resolved! Switch from 3G to 4G plan, no change in speed
Hello fellow PB users,I have just switch no more than 1 hours ago from the 4.5GB+500MB bonus 30 day 3G plan to a custom made 67$ 6GB 4G/LTE plan with Unlimited Calls Canada Wide and Unlimited text messages Internationally. I can clearly see the chang...
Resolved! Unable to receive call
l switched from sasktel to public mobile 5days ago, l could not receive call on my phone but l can call out, what should l do?.
Resolved! Return to Public
In a moment of stupidity, I went back to Fido when they offered me 8GB for $45 and 1000 long distance minutes. Can I port my number back and use my old Public SIM card and return to Public Mobile?
I'm Trying to port from my Virgin prepaid.
Hi,I just got my sim activated and I have tried to port to Public mobile but it's not going. It sends me to the Public Community. What can I do?
Resolved! I've lost my email/login info
I have lost my email address/login info, I tried the one that I thought I registered with self serve, but it no longer lets me log in. I have a new email address I'd like to use, if anyone could help, it'd be greatly appreciated. Thanks in Advance, ...
Suspecting a bug in the data add-on with auto pay option
Hello,Recently (2-3 weeks ago) I've purchased a 1GB data add-on while still having some data left from the previous 1GB add-on purchase. Couple of days ago I realize my phone has no data, and when I log into my account indeed it shows no data. This s...
