Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
one of my sim card was not active for 4 month now i want to get the account actvate but cant do it does sim card expire after 4 month please let me asap how can i add money to my account thanks
if i get the 15$ 100 talk plan and then buy the 400 minute ld add on and happen to go over the 100 minutes in my 30 days could i use the 400 minute ld add on to 'extend' my minutes for the thirty days? or is it that if i go over my 100 minutes then...
My account has been suspended? I'm on auto pay and have funds? Is this being corrected and how long will I be without service? The message says to disregard the message but i have a feeling that isnt going to help... What now?
Hi guys,I get call drops alot a specialy in downtown of Toronto.It happned with my Iphone 6 so I got myself brend new Motorolla Z6 and it still drops the callAny ideas?Igor
I'm not sure what is going on with PM, my cell has not been able to send/receive texts nor calls for over two weeks now. I've been with PM since Sept/18 with autopay and have had no issues at all, I reduced my plan in March/19 to the $15/month plan w...
I had an issue with autopay, and I added credit to my account yesterday. It was taken out of the account balance but my service has not been restored. I've tried using the suspend service thing in the lost/stolen phone and I've rebooted my phone seve...
I had a us roaming text addons. It expired after 10 days. I need to renew it and it's not available in the add on menu.
Can $10/$20/25 plan include calls between Public Mobile Numbers? I see $15 plan has incoming calls included. PM to Pm calls free/included would be great.
I had balanced amount. Now it’s missing
Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. I called my credit card company they saying not getting requect for payment they...
Hi thereI will be in the USA for one month and be making approximately 3 hours of calls per week to Canadian numbers for 4 weeks. I do not need text and data. What is the best way to do this? Is it just the $8/ 10 day add on times 3 cycles of it?
My phone is a Samsung S6 (an unlock phone from Staples). Recently I went to Korea and bought a SIM card and the phone prompted with network unlock code. Today, I tried with my son's Rogers SIM card, it also prompted me with unlock code. I know that m...
I have been using autopay for a wile now without issue. This month I receved my auto pay reward, but autopay did not take money out of my credit card; with plenty of credit. Resulting in suspension of survice without my knowlege as all my txt msg rep...
Problem solved thank you everyone
This has just started happening in the last month and today it did it 5 times in 45 minutes - very frustrating. What can I do?
My husband is with public mobile and today his service and phone number was cut? He never made a public mobile account, but the payment for his service was successful in the 13th of April. Any ideas to what we can do?
Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help
Can someone help me out here? Just switched over from the $30 plan to the $15 plan that includes 100 of calling, nlimited texting and 250mg data. I can’t call...can someone hook me up with a moderator please?
How can I print my monthly statement? Thx.
I have been have a lot of dropped calls recently, can anyone help me?
I have paied my service. Nut the bandwith is very weak. I can not connect to the internet or browers
Wondering why I can't use my phone to call as I am on pre pay.... I have had this account for over 6 months now....They always take the money....but now it is saying I need to add money before I can complete a call .. grrrrrrrr
The phone keeps on hanging up automatically when I'm on the call for more than 20 minutes. When it's a short call, it's fine. But, when it's urgent and I have to dicuss issues with the other line for more than 20 minutes, it keeps hanging up. And af...
I have looked through many many posts as I wait for a response from teh moderators, but no one has posted a solution that seems to work univeraslly. No pone has ever posted anything a moderator has told them to do to fix the issue. It seems like a ve...
I've done all the things suggested in all the forums and no dice. I need my phone for work. This seems really bonkers. How do I solve this issue?
Please help. I have just activated a new phone line using a 60$ voucher. However the line is not working (no calls can be made or data can be used). When I open my account, it shows that my plan has expired (how can it expire the minute I activated i...
I am trying to update my credit card as it expires this month. I am set up for autopay. I fill out all all the information and the. It says my credit card company has denied the transaction. I called my my credit card and they said no they did no...
I referred a friend last month and I haven't received my referral?
