Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I transfered from Rogers home phone to public mobile last night, almost 14 hours now, but still I am receiving all incoming calls on my home phone...also my public mobile is not receiving any text messages....on sending message from another phone...
Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.Now it says invalid simplease help me I also need to transfer my phone number from PC mobileThank you,Diane Mat...
Good morning so the plah that i chose is $50 a month Canada wide and US with 8g of data but when i make a local call i get a message stating that is not part of my plan so what plan of publicmobile that would give me long distance and local calling w...
Hello, I have just activated my SIM and would like to port my prepaid Koodo number. How can I do that. Thank you
I went to activate my SIM card, but the page said it was unable to do so due to card issuer problem and that my card was not charged. So i tried a few times, to see if it was simply a internet issue, or what not. I checked my bank shortly after and i...
My account says expired today but my balance has enough to cover my plan. Will it renew it's self from my account balance?
I just transferred from Telus - and with them, I could use a dial around number #100 for any long distance number - other than Canada (because that was included in my plan). The cost was 5 cents per minute to the States - I think to Europe as well. C...
Is there seriously not a mobile-optimized version of the self-serve site? If there is, please let me know the address. It's difficult to navigate and use, even using pinch to zoom. I shudder to think what a poor experience this is for screen reader a...
So I am trying to help sign my in-laws up online using self serve to get the $25 credits. We purchased the sim cards, but I am had a problem with setup. The screen timed out and said their was a problem when and we never got to the payment part. ...
Hello... I purchased a phone off ebay (Blackberry DTEK50) and Sim will not work in it. I checked the IEMI number before activating sim and it said it was compatible. Not lost or stolen. It only displays no service or emergency calls only. When I go t...
Hi. I bought my public mobile sim at Walmart yesterday and the guy activated my sim. I changed phone number online at home because i was not able to bring my account number at walmart. After 6 hours i tried using my old number on the new public mobil...
Hello... I purchased a phone off ebay (Blackberry DTEK50) and Sim will not work in it. I checked the IEMI number before activating sim and it said it was compatible. Not lost or stolen. It only displays no service or emergency calls only. Thanks.
Hey guys, im helping out a friend who I reffered. He ran his imei number check on the site and it said ok. He ordered and installed the sim, filled out the form (i got confirmation welcoming him as a refferal) but his iPhone 6 says it's locked. He ca...
So, I made a payment on my account a few days early, so I called 611 to make sure it went through and now it's telling me my account is deactivated. Is there anyone from the company I can email or call to get this fixed?
Cannot login as the account was disabled. Thanks.
As I activated a new Sim Card, at the very end "Something went wrong". I tried to restart the activation but the Sim was being shown "Invalid". I tried testing the sim to see if it works, and yes, the sim is active with the number that I want.The pro...
Hi I forgot my self serve account and how do I change my credit card info from my account.Your response highly appreciated
Hello, I'm wondering whether you can still receive incoming texts even if you don't pay for texting in a plan?
I've been a customer for about 2 weeks. Most of the time when I try to login to self-serve...it's down. I've tried to login for about 10 times on different days and times. Portal must've down 7 times during those attempts (a rough guess). From what I...
Hello,Can someone help me to find out summary of usage by dollars for my phone with public mobilrThanks,Raghu
How I inactivate my service
I recieved a notification saying that the port was successful. However, i cannot make any calls or recieve any calls. Only texts and data work. Does this mean i just need to wait a bit long, or there is something wrong with the number being ported?
Hi, I've just signed up with Koodo and need to get my number ported from Koodo Postpaid service. Can I get a PM for assistance?
I tried activating a PM SIM and then porting my Vonage number. I cannot seem to get it completed. Has anyone done it before?
I was trying to reset my password and it seems that my account has been disabled. What are the steps for me to get my account reactivated?
So I am activating another phone on public today. I go through the whole set up of another account, bring number over and after the last step it says there has been a general error. So I try to start over only now it says the sim card is not valid. S...
I'm based in Yellowknife, NT and am trying to set up a new account. I'm transferring a number, and it wants to charge me 12% tax, but I should onlybe paying 5% for the NT. Any thoughts on this?
Hi,Could someone from the moderator team please send me a p.m?Everytime I try to register my card I get a message saying they can't validate it.This has happened before and I'm getting tired of it.My plan renews tonight. Thank you
if I wish to port in three new lines to Public Mobile from Freedom Mobile and Telus,what kind of bonuses are there to start and ongoing? What kind of rewards savings can be expected? which plan should i setup if we use about 5GB of LTE for each line ...
