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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why we need to ask the invoice and wait 30 day or more 40 days .....

Why do we need to ask the invoice and wait 30 days or more than?In my case, i need to ask the second time after ~40 days no invoice.Why the invoice isn't on the account after a payment?????? Everywhere after a payment an invoice it's available, what ...

Resolved! Credits

If I change my plan do I lose my monthly credits? I have my autopay credit and a referral credit.

Resolved! Statements

Hi, I reviewed the community about billing statements. I know that there is the tab where I can review my payment/credit history, but is there an easier way to obtain a statement for my records every month? (I did see the post about filling out a bu...

sim not working

hi! my phone has not been workig for the past 10 days, and my account is active. can someone help me with this issue?

Auto payment for Add ons

I added adds on 200 min US and Canada Long Distance in August.I can not find whether this adds on will be included for the next month's payment. Thanks for your help in advance.

Resolved! My US calling feature not working

Iam on auto pay, my plan includes unlimited Canada wide and US calling. Since yesterday my US calling feature is not working. My next auto pay is 14 September. Please help

VOLTE

Does Public Mobile has VOLTE?

Having Trouble Activating

I've tried activating a total of 3 times in the past 3 days - attempting to port another number into Public Mobile. The first time it said it went through, but it's been 3 days now and I still have my old account active. The past two times, I've been...

Resolved! Payment Vouchers

Is it possible to pay online using a payment voucher? The speaker on my phone is broken and I can't hear the prompts, i.e. 'press one for....' etc. Thank you in advance!!

Cannot add payment

How is it possible I cannot load phone by calling 611 Cannot use self serve site down. What is this????

Is it normal a Mod take more than 3 hours to answer a problem?

I tried ativated my SIM CARD with the 43$ Voucher, and something went wrong. Now my Status is Plan Expiredhttps://dltutuapp.com/ but my account balance is $43. I tought that solve this problem will be easy. I'm almost regretting my choice. I mean, I ...

Cannot make any calls with the new SIM card bought and activated in Walmart

Hi, I have bought a new SIM card from Walmart and they activated the card in Walmart too. When I put it in my phone and l tried to make a call it says cannot complete the call beacause I don't have the long distance add on. But I have paid $30 for th...

Porting a Public Mobile Number into another Public Mobile Account - Doable?

Hi Community,I apologize if this has been asked before, but I was unable to find the answer upon search. I want to save my grandfathered plan and give it to my mother who is a current PM user. Is this possible?

Payment Mistake, Account Suspended, Still Waiting For Moderator Response

I had forgotten to add money to my account to renew my plan until this morning (plan expired today). When I went to pay, it was showing that my account had already been suspended. I then made the mistake of clicking on "make a payment" rather then "r...

Buying and using vouchers.

How and where do you buy vouchers to pay if prefer not to oay with credit card? Can this be done online?

Resolved! Planning to travel to St. Paul - USA

Hello,I am planning to go visit relative in the land of USA (St. Paul, Minesota) - I would like to be able to use my phone receiving phone call from Canada (especially the province of Ontario) and call back to Ontario - also i would like to be able t...

Resolved! Can not make or receive call even I have a regular plan @Moderator_Team

I have a new activation, did not check at Wallmart but when got home, when I try to call it said calling is not included in my plan, which is weird, I verified my plan online and confirm I have call and data plan. Help pls

Wishing for a plan bigger than 6.5 GB a month

I need way more than 6.5 GB per month, as I live in remote place, with no access to Internet most times. Anyone knows if there are plans to have plans with 10, 12, or even 15 GB data in a near future?

Resolved! Switched out to koodo, payment cancellation

Just switched out to koodo, trasfrered number just now, auto-payment on PM set for 27th, how to I cancel? I went to change plan to $0 but greyed out. Does this mean the system sees that its trasfered and won't renew?

Where do I find out and change my payment method?

I am not sure which payment method I used, and would like to verify, and maybe change it. How do I do this, and can I change the card it is charged on?

Why are my badges dissapearing when clicked?

Why are my badges dissapearing when I click on them? It showed I had 9 badges, I clicked on some to see if I could see more about them, and they dissapeared.

Plan expired, what does it mean?

My plan is suppose to roll over tomorrow,but it says plan expired. I have autoplay set up, can someone tell me what is happening please?

Roaming in British Columbia

I'm set up in Ontario. Can I purchase data to be used in British Columbia or talk & text? I only see "US Data roaming"

To the Moderator Team

I know there have been some issues and the mods have taken some flak with delays, etc. But!!! I just wanted to pass along that @Mary_M was unbelievably amazing in helping me out with my community rewards issue. She was courteous and made me feel like...

Resolved! Problems setting up account

I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.

Porting number

Can any moderator check my # to see if it can be ported over?

Data usage and interruption of Internet don`t match

I have used only 377 MB on my 3 GB plan, yet, I cannot connect to internet. Auto messages on my phone say that I have exhausted the limits of my plan... On the PM website, in My Account, nothing shows in Add-Ons Usage. On my phone, I see Usage as 377...

Text message doesn’t work.

Hello,I am unable to send a text message. I can receive them, but not send them. I was able to send them since April, and even sent them earlier today, now all of a sudden they won’t send. Any ideas on how to get it to work again?Thank you, Donna

Resolved! bleepty service

hav the $|10 plan addon 200 minutes, by their own call duration list iv used up btwn 100 & 150 min...they shut me down 6 days ago, no message just the auto a/hole. 1 person came by & fixed ss password problem, then left a message telling me a misrepr...

Resolved! SIM card not working properly

Bought a sim card, started activation made it to the page where I pick my number, but there was some technical issues with the site so I wasn't able to finish. Now when I try to start over it says the sim card is invalid. What to do

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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe