@coyote wrote:
Hello, I cannot get my account open. My email is okay but when I enter "forgot password" it locks me out.
All I need to do is get into my account and change the expiry date on the credit card. I am disabled so I need my phone yesterday!
HELP!
@coyote Check your junk folder to make sure the email is not it that folder. Also make sure you are using the correct email. If you try too many times need to wait a while before trying again. The problem is that moderator response time varies from a couple of hours to a couple of days so maybe vouchers or using a top-up is your only choice.
Cut & Paste:
Instant Top-Up
Instant top-ups are the best way to pay in retail with the flexibility to top-up what you want between $10 to $100 and the simplicity of having it added right to your account without needing a PIN. Simply tell the cashier how much you want topped up and provide them with your phone number. Instant top-ups are currently available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations. Contact your local store for details.
Purchasing Vouchers
We also accept payment vouchers, which you can purchase at our retail partners. Payment voucher PINs are 12-digit numeric codes located on the receipt. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. To top up using a voucher, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’.
